CHAPTER 9
TRAINING AND DEVELOPMENT
Training and Development
Training and Development
Represents an ongoing investment in employees and realizes that employees are assets with value.
Importance of Training and Development
Rapid technological changes cause skill obsolescence. Redesign of work brings about the need for new skills. Mergers and acquisitions have increased the need for integrating employees into different corporate cultures. Employees are moving between employers more often, necessitating the training of more new hires. Globalization of business requires new knowledge and skills.
Benefits of Training and Development
Individual employee
Increased employee marketability Increased employee employability security
Organization
Improved bottom line, efficiency, and profitability Increased flexible in having employees who can assume different and varied responsibilities Reduced layers of management Helps make employees more accountable for results.
Planning and Strategizing Training
Setting Training Objectives
Align/match identified training needs with training objectives. Define objectives in specific, measurable terms:
In terms of desired employee behaviors. In terms of the results that are expected to follow from such behaviors.
An source of information for setting objectives can be the data on performance deficiencies that is contained in the organizations performance management system.
Design and Delivery
Critical Training Design Issues
Interference from and the difficulty of overcoming prior training, learning or established habits. Whether or not employees transfer (utilize) the newly learned skills back to the job. Having an organizational environment that is supportive of training and development. The choice of a training environment (e.g., on-the-job training) that closely approximates or simulates actual job or working conditions to facilitate the transfer of learning.
Evaluation
Is an integral part of the overall training program. Provides feedback on the effectiveness of the training program. Evaluation criteria should be established in tandem with and parallel to training objectives.
Integrating Training with Performance Management Systems and Compensation
Reading 9.1: Strategies that Impact the Transfer of Learning Effective Scheduling of Training Session
Morning hours, fewer hours per session, more frequency.
Training at the Appropriate Time
Deliver training as close to the actual time when learning will used/needed on the job.
Pre-training Preparation
Employees need to be made aware of the benefit and importance of training.
Training Delivery
Training and transfer are enhanced by using a variety of training techniques.
Reading 9.2: Key Factors Influencing Training Program Success
Planning
Establish a structured linkage between the organizations strategic mission and the goals of training and development initiatives.
Checking
Evaluate training results by measuring participant reactions and responses to behavioral exercises during the training.
Doing
Select a specific training program content and choose a appropriate training method to deliver the content.
Acting
Determine how sustain and enhance the role of training and development in the organization.