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Management Information Systems
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Foundations of IS
for Managers
Why Study ISM?
IS & IT affects all areas of business
Manufacturing Accounting & Finance Human resources Marketing Top management
Basic Understanding is required to
Leverage IT Not leave it to IT professionals Achieved by Understand the technology. Analyze business problems and how to classify them Understand how to analyze systems Identify types of problems that MIS can help solve through cases. Know when to call for help.
IT Project vis--vis Business Initiative
No distinction! Why?
Affects all areas of business 51% of ERP projects are considered unsuccessful 85% of development projects are considered unsuccessful IT Team focuses on OT, FTR, Scope, etc Business focuses on stakeholders comfort level
What is a System?
Environment
Feedback Signals Control Signals
Feedback Signals
Control by Management
Control Signals
Input of Raw Materials System Boundary
Manufacturing Process
Output of Finished Products
Other Systems
What is an Information System?
Control of System Performance
Input of Data Resources
Processing Data
Output of Information Products
Storage of Data Resources
IS comprises people, H/W, S/W, Communication networks, and Data resources IT comprises H/W, S/W, Communication and Data management tech
An IS Framework for Business Professionals
Management Challenges
Business Strategies Business Processes Business Needs
IS Human Resources IS Development
IT Infrastructure IS Performance
Customer Relationships Business Partners Suppliers Business Customers
Organization Structure and Culture User Acceptance
Ethical Considerations Potential Risks? Potential Laws? Possible Responses?
Major Roles of Information Systems
Support Strategies for Competitive Advantage Support Business Decision Making
Support Business Processes and Operations
Types of Information Systems
Information Systems
Operations Support
Management Support
Systems
Systems
Transaction
Process
Enterprise
Management
Decision
Executive
Processing
Systems
Control
Systems
Collaboration
Systems
Information
Systems
Support
Systems
Information
Systems
Other Categories of Information Systems
Expert Systems
Knowledge Management Systems
Functional Business Systems Strategic Information Systems Cross-Functional Information Systems
The Information Systems Development Process
History of the role of Information Systems
1950-1960 Data Processing 1960-1970 Management Reporting 1970-1980 1980-1990 1990-2000 Electronic Commerce
Decision Support
Strategic & End User
Electronic Data Processing - TPS
Management Information Systems - Mgt reports
Decision Support Systems - Ad hoc Reports
End User Computing Exec Info Sys Expert Systems SIS
Internet-based e-business and e-commerce systems