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Problem Solving Styles

The document outlines a structured approach to problem solving, detailing the seven-step process which includes problem identification, analysis, solution generation, and evaluation. It emphasizes the importance of involving stakeholders, collecting data, and considering multiple alternatives before selecting a solution. Additionally, it highlights the need for continuous monitoring and feedback to sustain results and adapt to future changes.

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Tirtha Sankar Roy
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4 views14 pages

Problem Solving Styles

The document outlines a structured approach to problem solving, detailing the seven-step process which includes problem identification, analysis, solution generation, and evaluation. It emphasizes the importance of involving stakeholders, collecting data, and considering multiple alternatives before selecting a solution. Additionally, it highlights the need for continuous monitoring and feedback to sustain results and adapt to future changes.

Uploaded by

Tirtha Sankar Roy
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Problem Solving Steps &

Styles
Tirtha Sankar Roy
MBA (Mkt.), MA(RD), DPGPRD, PGDFM, PhD(Pursuing)
Certified Master Trainer by NIRD&PR, NSDC.
Six Sigma Black Belt Certified
Learning
Outcomes
 Defining the Problem
 Problem Solving Styles
 Steps in Problem Solving
 Identifying success Criteria and
 understanding the problem
Environment
What is Problem ?

• The definition for a


problem in short is: “a
difficulty or a bad
situation”
Problem Solving Styles

• The seven-step problem


solving process is:
• Problem Identification
• Problem analysis and refinement
• Solutions Generation
• Solution Development
• Decision making and Planning
• Solution Implementation
• Solution Evaluation
Define the Problem
 Involve all interested workgroups affected by the
problem and ask subject matter experts to better
understand the involved processes or issues.

 Collect and analyse supporting data (qualitative and


quantitative).

 Go to the Gemba review and document how processes


currently work (that is, who does what, with what
information, using what tools, communicating with
what organizations and individuals, in what timeframe,
using what format).
Identifying success Criteria and
Understanding the problem Environment
Diagnose the Root Cause

• PDCA(Plan-Do-Check
Act)
• Fish Bone Diagram
• Root Cause Analysis
• 5 Why Analysis
• Brainstorming
Fish Bone Diagram
5 Why Analysis
Identify and implement a solution

• Postpone selecting one solution until several alternatives


have been proposed—for example short- and long-term
solutions. Considering multiple alternatives can enhance the
value of your ideal solution significantly. All too often, groups
start planning to carry out their first idea.
Choose the best solution
• How well the solution will achieve the desired results —that is, how
effective it will it be.
• How successfully the solution can be carried out — that is, how
achievable it is.
• Whether enough information has been gathered to choose a
solution.
• Were the alternatives considered without bias.
• Whether a solution will solve the problem without causing other
unanticipated problems.
• Will the individuals involved accept the alternative.
• Whether the solution fits within the organizational constraints and
strategic goals.
• Whether those involved in implementing the solution, including
customers and suppliers, need to be included in the decision.
Sustain the results

• Regardless of how the solution


is rolled out, feedback
channels must be built into the
implementation. This allows for
continuous monitoring and
testing of actual events against
expectations. Problem solving,
as well as the techniques used
to gain clarity, are most
effective if the solution remains
in place and is updated to
respond to future changes.

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