ZSmart OSS Solution

What is OSS?

Operations Support Systems(OSS), or Operational Support Systems in British usage,[1] are

computer systems used by telecommunications service providers to manage their
networks (e.g., telephone networks). They support management functions such as
network inventory, service provisioning, network configuration and fault management.
Together with Business Support Systems (BSS), they are used to support various end-to-end
telecommunication services. BSS and OSS have their own data and service responsibilities.
The two systems together are often abbreviated OSS/BSS, BSS/OSS or simply B/OSS.
The acronym OSS is also used in a singular form to refer to all the Operations Support
Systems viewed as a whole system.
Referred from: [Link]

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 Why ZSmart OSS
Fast lead to cash
Investment
Quickly run service to get revenue

Network Ready Operation Ready Service Ready

Construction Readiness Fulfillment Maintenance

Inventory Management Order Management

Workforce Management Operation Flow Management

Field Operation Assistant Provisioning

Accurate analysis to save investment

Revenue

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 OSS Solved Problems

Challenges ZSmart OSS Solution

Separate, inefficient management on multi-

Unified resource inventory to manage all
technology, multi-network, multi-equipment
resources, resource capacity, resource report
provided by multi-vendor. There is no central
and resource topology.
and unique inventory management system.

The resource can’t be assigned automatically Manage all physical & logical resources ,
and correctly when making service. Low support to assign resource automatically.
efficiency of deploying FTTH,IPTV, Broadband Unified and high efficiency of service fulfillment
and Circuit services. and activation.

Unintelligent task schedule and shift

management for service fulfillment & WFM&FOA to improve the task dispatching,
maintenance. installation and maintenance efficiency.
Lack of Mobile APP support for field engineers.

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 Service Resource Install &
Order Receive Archive
Design Assign Activate

Automatically Full-Service Fulfillment

Voice

CRM Internet

Service
Request Sales Point

ZSmart OSS OM Order Status monitoring

Work Order Processing
Progress can be Queried

Automatic Resource
IM WFM PROV Allocation
Feasibility
Check
Order
Service Activation Automatic Service
Resource As- Assign
sign Activation

ation
n
io

Activ
at
FOA

tiv
Onsite Installation

Ac

Auto
ot
Au
EMS
Broadband

ONT
Service network IP network
AAA ODF
OLT
ONT
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 Inventory Managemet System
It manages all network resources including physical & logical resource to realize End-to-End Resource Allocation.
Network Resource
Customer Order
• OLT Name
• OLT Port
CRM Order • ODB
Management • ODB Port
• Splitter Name
• Splitter Port
Resource • Fiber
Assignment • ONU ID(LOID)
• SVLAN, CVLAN
• Cable

Inventory
Management

OLT ONT

Fiber Closure Splitter1 Splitter2 ……

PON
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 Order Management & Provisioning

BSS OSS Network

Instructions
AAA
Inventory In
Customer Order str
n Provisioning u cti
o o
vati ns
ti
Ac

EMS
Wo
Business HallCRM Order Mgmt r kO
rd
er
ODN

ONT
OLT

Workforce

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WFM and FOA
Workforce management realizes to assign the work order to right engineer. Mobile app FOA makes field work more
efficient and less mistake.

Service Order

Order WFM
Management

Tea
atio
Work Order
FOA

m
Loc

Manager

Engineer Operation via FOA

Engineer Assign

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Thank You ！