Contemporary Hospitality Industry
Unit 1
Edexcel BTECH Level 5 HND Diploma in Hospitality Management
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Contemporary Hospitality - Chapter One 1
Chapter 1 Overview of the Hospitality Industry
BTEC HND Unit 1
Contemporary Hospitality - Chapter One
Introduction
Definition of Hospitality
Hospitality refers to the relationship process between a guest and a host, and it also refers to the act or practice of being hospitable, that is, the reception and entertainment of guests, visitors, or strangers, with liberality and goodwill.
BTEC HND Unit 1
Contemporary Hospitality - Chapter One
Introduction
Hospitality frequently refers to the hospitality industry jobs for hotels, restaurants, casinos, catering, resorts, clubs and any other service position that deals with tourists. Various sectors in the industry
Commercial catering
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Global Hospitality
Two main elements of the Hospitality Industry
Accommodation and Sustenance, (any means of subsistence or livelihood)
Key sectors
Hotels Restaurants Contract food service Franchising Small Medium Enterprises (SMEs)
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BTEC HND Unit 1
Hospitality Industrys Growth
Infrastructure
elements that provide the framework supporting an entire structure
Superstructure
This term is applied to both physical structures (e.g buildings, bridges and ships) or to conceptual structures
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Hospitality Industrys Growth
Improved transportation
Land (automobiles)
Cars, buses, trains, Bikes, bicycles
Air
Planes, airships, spaceships
Sea
Ships, boats, cruises, yachts
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Contemporary Hospitality - Chapter One
Hospitality Industrys Growth
More disposable income
Money, conveniences of transfer, exchange rate
More leisure time
Time saving tools Knowledge of places Recognition of steady growth
BTEC HND Unit 1
Contemporary Hospitality - Chapter One
Hospitality Industrys Growth
International trade globalization
International Monetary Funds (IMF) Food and Hotel Asia (FHA) Automobiles & Air shows
BTEC HND Unit 1
Contemporary Hospitality - Chapter One
Hospitality Industrys Growth
Sports
Gaming and Gambling's Yachts, F1 Racing, Casino, Tennis, Golf etc International Sports Events
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Hospitality Industrys Growth
Education
Food &Wine Tours Overseas education fair Culture and arts shows Concerts
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Organisations within the industry
What is the difference between public and private organisations?
Public (Voluntary)
NTO, BTA, ETC, IATA, UNWTO, AHLA, STPB etc.
Private ( Business Orientated)
Hiltons, Six continents, Radisson, Thomas cook travel agency, BA, SIA etc.
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Trends in hospitality
Production line approach
Kitchen and restaurant operations can be turned into batch-processor mass production systems.
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Trends in hospitality
Vending machines Internet ordering Delivery infrastructure
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Trends in hospitality
Decoupling
Cook chill and sous-vide correspond (Sous-vide is a method of
cooking that is intended to maintain the integrity of ingredients by heating them for an extended period of time at relatively low temperatures. Food is cooked for a long time, sometimes well over 24 hours. Unlike cooking in a slow cooker, sous-vide cooking uses airtight plastic bags placed in hot water well below boiling point (Usually around 60C = 140F).
Vacuum pack cooking Instant Heat (Micro Wave) Value added products Ready to serve products
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Trends in hospitality
Increased consumer participation
Buffet style snack bars Express Check In Advance bookings Customized packages
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Trends in hospitality
Micro foot printing
Kiosks Drive Away Order Satellite snack bars Mobile stations/wagons Push Carts
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Trends in hospitality
The use of the same infrastructure for more than one operation
Multi level shopping mall International Airports Entertainment complex Exhibition halls Cruise ships, Jet Liners.
West Edmonton Mall
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Trends in hospitality
West Edmonton Mall (WEM), located in Edmonton, Alberta, Canada is the largest shopping mall in North America and the third largest in the world. It was the world's largest mall for a 23-year period from 1981 until 2004. West Edmonton Mall is located in a suburban part of the city, covers a gross area of 570,000 m (5.3 million ft) and cost 1.2 billion to build. There are over 800 stores and services and parking for more than 20,000 vehicles. More than 23,000 people are employed at the property. The mall receives 28.2 million visitors per year and between 60,000 and 150,000 shoppers daily depending on the day and season. The mall is currently valued at C$926 million.
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