Chapter 4 – Consumer Protection (50 MCQs with Answers)
1.The main aim of consumer protection is:
a) To increase producer profits
b) To safeguard consumer interests
c) To promote exports
d) To reduce imports
Ans: b) To safeguard consumer interests
2.Which Act protects consumer rights in India?
a) Companies Act, 2013
b) Consumer Protection Act, 2019
c) Sale of Goods Act, 1930
d) Trade Marks Act, 1999
Ans: b) Consumer Protection Act, 2019
3.Under the Consumer Protection Act, 2019, the District
Commission deals with claims up to:
a) ₹50 lakh
b) ₹1 crore
c) ₹5 crore
d) ₹10 crore
Ans: b) ₹1 crore
4.The right that ensures consumers get information about
quality, quantity, and price is:
a) Right to choose
b) Right to be heard
c) Right to be informed
d) Right to safety
Ans: c) Right to be informed
5.The right that allows consumers to choose from a variety
of products is:
a) Right to choose
b) Right to be informed
c) Right to safety
d) Right to seek redressal
Ans: a) Right to choose
6.The right to be heard means:
a) Consumers can refuse to pay
b) Complaints must be considered
c) Producers must reduce prices
d) Consumers can advertise freely
Ans: b) Complaints must be considered
7.The right to seek redressal covers:
a) Compensation for defective goods or poor services
b) Free products for all consumers
c) Discounts for repeat customers
d) Reduction of taxes
Ans: a) Compensation for defective goods or poor
services
8.The right to consumer education ensures:
a) Free goods for students
b) Awareness of consumer rights and responsibilities
c) More advertisements
d) Higher profits for traders
Ans: b) Awareness of consumer rights and responsibilities
9.Which of the following is NOT a consumer responsibility?
a) Checking expiry dates
b) Following product instructions
c) Ignoring product labels
d) Asking for proper bills
Ans: c) Ignoring product labels
10. Filing a false complaint is:
a) Encouraged by law
b) A violation of consumer responsibility
c) A right of every citizen
d) A harmless act
Ans: b) A violation of consumer responsibility
11. Which of these is a voluntary organisation protecting
consumers?
a) SEBI
b) Consumer Guidance Society of India
c) RBI
d) IRDAI
Ans: b) Consumer Guidance Society of India
12. Who can file a complaint under the Consumer
Protection Act?
a) Only the buyer
b) Any consumer, legal heir, or registered consumer
association
c) Only the manufacturer
d) Only a government official
Ans: b) Any consumer, legal heir, or registered consumer
association
13. In the three-tier redressal system, the National
Commission handles claims:
a) Above ₹10 crore
b) Above ₹1 crore
c) Above ₹5 crore
d) Above ₹50 lakh
Ans: a) Above ₹10 crore
14. Consumer protection councils are set up at:
a) Only district level
b) District, State, and National levels
c) Only national level
d) Only state level
Ans: b) District, State, and National levels
15. An example of unfair trade practice is:
a) True labelling
b) False advertising
c) Quality certification
d) Providing warranty
Ans: b) False advertising
16. Misleading advertisements are prohibited under:
a) Companies Act
b) Consumer Protection Act
c) Indian Penal Code
d) GST Act
Ans: b) Consumer Protection Act
17. The District Commission president is:
a) A civil servant
b) A person qualified as a District Judge
c) An elected representative
d) A police officer
Ans: b) A person qualified as a District Judge
18. The limitation period for filing a consumer complaint is:
a) 1 year
b) 2 years
c) 3 years
d) 5 years
Ans: b) 2 years
19. Mediation under the Consumer Protection Act aims at:
a) Avoiding court cases completely
b) Settling disputes amicably
c) Filing criminal charges
d) Advertising new products
Ans: b) Settling disputes amicably
20. Which right protects consumers against hazardous
goods?
a) Right to choose
b) Right to safety
c) Right to be informed
d) Right to consumer education
Ans: b) Right to safety
21. The Consumer Protection Act, 2019 replaced the Act of:
a) 1990
b) 1986
c) 1995
d) 2005
Ans: b) 1986
22. One of the objectives of the Consumer Protection Act is
to:
a) Promote industrial growth
b) Protect the environment only
c) Provide speedy and inexpensive redressal to
consumers
d) Reduce taxes on goods
Ans: c) Provide speedy and inexpensive redressal to
consumers
23. Which is an example of consumer exploitation?
a) Supplying goods as per specifications
b) Charging more than the MRP
c) Providing correct warranty cards
d) Giving after-sales service
Ans: b) Charging more than the MRP
24. The State Commission president is:
a) A person qualified as a High Court Judge
b) An IAS officer
c) An elected MLA
d) A consumer activist
Ans: a) A person qualified as a High Court Judge
25. Consumer Day is celebrated in India on:
a) 15 August
b) 24 December
c) 26 January
d) 5 June
Ans: b) 24 December
26. Which type of goods are covered under the Right to
Safety?
a) Non-perishable goods
b) Hazardous and defective goods
c) Luxury goods only
d) Imported goods only
Ans: b) Hazardous and defective goods
27. A registered consumer association can file a complaint:
a) Only for its members
b) For any consumer in general
c) Only for imported goods
d) Only against government departments
Ans: b) For any consumer in general
28. The National Commission president is:
a) An IAS officer
b) A person qualified as a Supreme Court Judge
c) A retired police officer
d) A Cabinet Minister
Ans: b) A person qualified as a Supreme Court Judge
29. Which of the following is a consumer right?
a) Right to hoard goods
b) Right to monopoly
c) Right to be heard
d) Right to charge any price
Ans: c) Right to be heard
30. In case a product causes injury due to a manufacturing
defect, the consumer can claim:
a) Compensation
b) Free advertising
c) Income tax rebate
d) Free replacement only
Ans: a) Compensation
31. Which of these is NOT a responsibility of consumers?
a) Being quality conscious
b) Asking for a cash memo
c) Being careless while buying
d) Reading instructions carefully
Ans: c) Being careless while buying
32. Consumer awareness helps to:
a) Promote healthy competition
b) Reduce consumer choice
c) Increase unfair trade
d) Discourage complaints
Ans: a) Promote healthy competition
33. Redressal agencies under the Consumer Protection Act
follow a:
a) Criminal procedure
b) Simple and inexpensive procedure
c) Long and costly trial
d) Political process
Ans: b) Simple and inexpensive procedure
34. Who can approach consumer courts?
a) Only Indian citizens
b) Any consumer, registered association, or government
c) Only businessmen
d) Only manufacturers
Ans: b) Any consumer, registered association, or
government
35. Which is a preventive measure for consumer
protection?
a) Filing false complaints
b) Spreading consumer awareness
c) Ignoring defective goods
d) Encouraging black marketing
Ans: b) Spreading consumer awareness
36. Which organisation regulates misleading
advertisements?
a) TRAI
b) ASCI
c) RBI
d) IRDAI
Ans: b) ASCI
37. An example of consumer exploitation in services is:
a) Overcharging in a hotel bill
b) Correct room service
c) Providing bill with GST number
d) Serving as per menu rates
Ans: a) Overcharging in a hotel bill
38. The main purpose of the Right to Consumer Education
is to:
a) Make consumers lawyers
b) Make consumers aware of rights and duties
c) Reduce production costs
d) Train producers
Ans: b) Make consumers aware of rights and duties
39. False weights and measures violate which consumer
right?
a) Right to safety
b) Right to choose
c) Right to be informed
d) Right to consumer education
Ans: c) Right to be informed
40. Which of these is NOT covered under the Consumer
Protection Act?
a) Personal use of goods and services
b) Commercial purposes
c) Purchase of medicines for self
d) Hiring services for personal use
Ans: b) Commercial purposes
41. The State Commission deals with claims between:
a) ₹1 crore and ₹10 crore
b) ₹50 lakh and ₹1 crore
c) ₹10 lakh and ₹50 lakh
d) ₹5 crore and ₹10 crore
Ans: a) ₹1 crore and ₹10 crore
42. Who can file a complaint if a consumer dies?
a) No one
b) Only the government
c) Legal heir or representative
d) Only a friend
Ans: c) Legal heir or representative
43. A consumer dispute arises when:
a) Goods are bought without paying
b) A complaint is filed by the consumer and is denied by
the trader
c) Goods are given free of cost
d) Consumer changes mind after use
Ans: b) A complaint is filed by the consumer and is denied
by the trader
44. Which right ensures fair prices?
a) Right to be heard
b) Right to choose
c) Right to safety
d) Right to consumer education
Ans: b) Right to choose
45. Compensation for defective goods can include:
a) Refund of price
b) Replacement of goods
c) Removal of defect
d) All of the above
Ans: d) All of the above
46. Filing a complaint under the Consumer Protection Act
requires:
a) A costly lawyer
b) A simple written complaint
c) Permission from manufacturer
d) An order from court
Ans: b) A simple written complaint
47. Which type of goods require ISI certification?
a) Electrical appliances
b) Jewellery
c) Textiles
d) Software
Ans: a) Electrical appliances
48. The right to be informed protects consumers from:
a) Correct labelling
b) Misleading advertisements and wrong information
c) Low prices
d) Free samples
Ans: b) Misleading advertisements and wrong information
49. Which of these promotes consumer protection?
a) Black marketing
b) Consumer awareness programmes
c) Hoarding goods
d) Price discrimination
Ans: b) Consumer awareness programmes
50. Consumer protection benefits:
a) Only consumers
b) Only producers
c) Both consumers and producers
d) Only the government
Ans: c) Both consumers and producers