Chapter: E-commerce – 50 MCQs
1. What does “E-commerce” stand for?
a) Electronic Communication
b) Electronic Commerce
c) Easy Commerce
d) Efficient Communication
Answer: b) Electronic Commerce
2. Which of the following is an example of E-commerce?
a) Shopping at a local store
b) Buying goods online through Amazon
c) Visiting a wholesale market
d) Selling products in a street fair
Answer: b) Buying goods online through Amazon
3. Which is NOT a benefit of E-commerce?
a) 24x7 availability
b) Faster transactions
c) Requires physical presence of buyer and seller
d) Global reach
Answer: c) Requires physical presence of buyer and seller
4. Which of the following is a limitation of E-commerce?
a) Low operating cost
b) Delivery delays
c) Wider customer base
d) Easy payment options
Answer: b) Delivery delays
5. Which type of E-commerce involves transactions between
businesses?
a) B2B
b) B2C
c) C2C
d) C2B
Answer: a) B2B
6. Selling goods from a business directly to customers online is
called:
a) B2B
b) B2C
c) C2B
d) C2C
Answer: b) B2C
7. What does C2C E-commerce mean?
a) Consumer to Consumer
b) Company to Company
c) Customer to Company
d) Commerce to Consumer
Answer: a) Consumer to Consumer
8. Which of the following is a C2C platform?
a) Flipkart
b) OLX
c) Alibaba
d) Myntra
Answer: b) OLX
9. Which E-commerce model involves customers offering
products/services to businesses?
a) B2B
b) B2C
c) C2B
d) C2C
Answer: c) C2B
10. Which is NOT an example of E-commerce platform?
a) Amazon
b) eBay
c) Zomato
d) Post office counter sale
Answer: d) Post office counter sale
11. Which is a key requirement for E-commerce transactions?
a) Only cash payment
b) Internet connectivity
c) Face-to-face negotiation
d) Travel to store
Answer: b) Internet connectivity
12. Digital payment methods do NOT include:
a) Credit card
b) Debit card
c) Net banking
d) Hand-to-hand cash
Answer: d) Hand-to-hand cash
13. Which is NOT a digital payment gateway?
a) Paytm
b) Razorpay
c) Stripe
d) Postman
Answer: d) Postman
14. What is the term for selling products via mobile apps?
a) M-commerce
b) Tele-commerce
c) E-selling
d) Net marketing
Answer: a) M-commerce
15. Which among the following is a feature of E-commerce?
a) Limited hours of operation
b) Requires large showroom space
c) Global accessibility
d) Only local customers can access
Answer: c) Global accessibility
16. What is “shopping cart” in E-commerce?
a) A physical trolley in a store
b) A feature that holds selected products online
c) A delivery van
d) A payment counter
Answer: b) A feature that holds selected products online
17. Which is a disadvantage of E-commerce?
a) Lower marketing costs
b) Difficulty in checking product quality before purchase
c) Faster communication
d) Better customer convenience
Answer: b) Difficulty in checking product quality before
purchase
18. Which is NOT a type of E-commerce model?
a) B2B
b) B2C
c) G2C
d) T2C
Answer: d) T2C
19. Government to Citizen services like online tax payment
come under:
a) B2C
b) C2B
c) G2C
d) C2C
Answer: c) G2C
20. Which of the following is NOT essential for E-commerce?
a) Website or app
b) Internet access
c) Physical shop
d) Payment system
Answer: c) Physical shop
21. Which of the following is an example of M-commerce?
a) Ordering via Myntra app
b) Buying from local market
c) Cash purchase at counter
d) Phone call ordering
Answer: a) Ordering via Myntra app
22. Which is a security concern in E-commerce?
a) SSL encryption
b) Data theft
c) Password protection
d) Firewalls
Answer: b) Data theft
23. Which is the safest E-commerce payment mode?
a) Unsecured bank transfer
b) SSL secured payment gateway
c) Cash in envelope
d) Cheque by post
Answer: b) SSL secured payment gateway
24. Which of these is a benefit for sellers in E-commerce?
a) Lower reach
b) Higher rent cost
c) Reduced inventory cost
d) Slow transactions
Answer: c) Reduced inventory cost
25. Which is NOT a benefit of M-commerce?
a) Portability
b) Location-based service
c) Limited customer base
d) Instant purchase
Answer: c) Limited customer base
26. E-commerce helps in:
a) Increasing transaction time
b) Reducing global market access
c) Reducing distribution costs
d) Reducing use of internet
Answer: c) Reducing distribution costs
27. Which is a challenge for E-commerce in rural areas?
a) High internet penetration
b) Lack of digital literacy
c) More online shoppers
d) More payment gateways
Answer: b) Lack of digital literacy
28. COD in E-commerce means:
a) Card on Demand
b) Cash on Delivery
c) Credit on Debit
d) Cash only Deal
Answer: b) Cash on Delivery
29. Which is NOT an example of a B2C platform?
a) Flipkart
b) Amazon
c) Snapdeal
d) Justdial B2B portal
Answer: d) Justdial B2B portal
30. Which law in India regulates E-commerce and online
contracts?
a) Indian Contract Act
b) IT Act 2000
c) Consumer Protection Act
d) Sales of Goods Act
Answer: b) IT Act 2000
31. Which of the following is NOT a feature of E-commerce?
a) Automation
b) Interactivity
c) Manual record keeping only
d) Personalization
Answer: c) Manual record keeping only
32. Which one is a direct benefit to customers in E-commerce?
a) Higher prices
b) More product variety
c) Less competition
d) No home delivery
Answer: b) More product variety
33. Which payment method is becoming less popular due to
digital payments?
a) UPI
b) Credit card
c) Cash
d) Net banking
Answer: c) Cash
34. In E-commerce, CRM stands for:
a) Customer Relationship Management
b) Credit Risk Management
c) Commercial Resource Management
d) Consumer Return Mechanism
Answer: a) Customer Relationship Management
35. Which is a legal requirement for running an E-commerce
website in India?
a) Import license
b) GST registration
c) Physical showroom
d) Trade union membership
Answer: b) GST registration
36. Which is NOT a mobile payment app in India?
a) PhonePe
b) Google Pay
c) PayPal
d) SpeedPost
Answer: d) SpeedPost
37. Which is an advantage of digital catalogs over printed
catalogs?
a) Cannot be updated easily
b) Higher printing cost
c) Real-time updates possible
d) No multimedia support
Answer: c) Real-time updates possible
38. Which of the following is an example of C2B?
a) Customer selling photo rights to a company
b) Amazon selling books to customers
c) Alibaba selling to wholesalers
d) Government selling bonds to citizens
Answer: a) Customer selling photo rights to a company
39. Which is NOT an E-commerce payment method?
a) UPI
b) Mobile wallets
c) Cheque in hand delivery
d) Net banking
Answer: c) Cheque in hand delivery
40. Which is a benefit of E-commerce for small businesses?
a) Limited customer reach
b) Increased global exposure
c) Higher infrastructure cost
d) More dependency on physical stores
Answer: b) Increased global exposure
41. Which is a non-technical challenge for E-commerce?
a) Cybersecurity
b) Digital illiteracy
c) Payment gateway integration
d) Website speed
Answer: b) Digital illiteracy
42. Which is an example of a hybrid E-commerce model?
a) Amazon
b) Local store only
c) Offline mall
d) Street vendor
Answer: a) Amazon
43. What does “drop shipping” mean in E-commerce?
a) Delivering products without holding stock
b) Free shipping
c) Cancelled orders
d) Shipping in bulk
Answer: a) Delivering products without holding stock
44. Which E-commerce service delivers food from restaurants?
a) Amazon
b) Swiggy
c) Flipkart
d) OLX
Answer: b) Swiggy
45. Which is an example of B2B platform?
a) IndiaMART
b) Flipkart
c) Myntra
d) OLX
Answer: a) IndiaMART
46. Which is NOT a function of payment gateways?
a) Encrypt payment details
b) Process transactions
c) Physical delivery of goods
d) Verify funds availability
Answer: c) Physical delivery of goods
47. What is the full form of URL in E-commerce?
a) Uniform Resource Locator
b) Unified Resource Link
c) Universal Retrieval List
d) Unique Resource Link
Answer: a) Uniform Resource Locator
48. Which is an example of G2B E-commerce?
a) Government auctioning land to businesses online
b) Amazon selling to customers
c) OLX
d) Flipkart
Answer: a) Government auctioning land to businesses online
49. In India, online consumer rights are also protected under:
a) Consumer Protection Act 2019
b) Factories Act
c) Payment of Wages Act
d) Companies Act
Answer: a) Consumer Protection Act 2019
50. Which is the fastest growing segment of E-commerce in
India?
a) Grocery delivery
b) Apparel and fashion
c) Food delivery
d) Electronics
Answer: b) Apparel and fashion