HP Workpath Apps - Setup Guide

SUMMARY

This document covers the setup process for HP Workpath Apps.

Legal information
© Copyright 2021 HP Development Company,
L.P.

Edition 5, February 2021

The information contained herein is subject

to change without notice. The only warranties
for HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Table of contents

1 Overview.......................................................................................................................................................................................................1

2 Setup checklist ............................................................................................................................................................................................3

3 Set up an account .......................................................................................................................................................................................5

Log in to HP Command Center and create a password....................................................................................................................5
Flag accounts as Favorites using HP Command Center...................................................................................................................6

4 Set up the HP printer..................................................................................................................................................................................7

Make sure the printer is compatible ....................................................................................................................................................7
Install HP FutureSmart firmware version 5.10 or newer .................................................................................................................7
Install a DIMM accessory .......................................................................................................................................................................8
Set the Embedded Web Server (EWS) password ..............................................................................................................................8
Set the proxy settings in the EWS .......................................................................................................................................................8
Enable HP Web Services in the EWS....................................................................................................................................................9
Enable the HP JetAdvantage Link (HP Workpath) platform in the EWS ..................................................................................... 10
Connect the printer to HP Command Center from the control panel ......................................................................................... 11
Add a printer to an account from the control panel ...................................................................................................................... 14

5 Set up cloud Sign in Once (SIO) .............................................................................................................................................................. 17

Create an HP ID to be used with Cloud SIO for each user ............................................................................................................. 17
Set up a sign in method and enable the Sign In Once (SIO) feature on a printer ...................................................................... 19
Link account and store credentials to the HP Cloud SIO vault ..................................................................................................... 20

6 Install and Manage apps on a printer ................................................................................................................................................... 25

Install one app on multiple printers at one time ............................................................................................................................ 25
Configure an app using HP Command Center................................................................................................................................. 26
Customize the order in which apps display on the control panel................................................................................................ 28
View or Cancel a task status.............................................................................................................................................................. 29
View a list of apps installed on a printer.......................................................................................................................................... 30
Uninstall apps from a printer............................................................................................................................................................. 30

7 Manage accounts, printers, and users.................................................................................................................................................. 31

Change profile email or password .................................................................................................................................................... 31
Change profile information................................................................................................................................................................ 31
Change the HP Command Center UI language............................................................................................................................... 32
Download an app log file for troubleshooting ................................................................................................................................ 33
View a list of printers in a partner account...................................................................................................................................... 33

iii
 Update the firmware on a fleet of printers using HP Command Center..................................................................................... 34
Enable or Disable the HP JetAdvantage Link (HP Workpath) platform on a printer................................................................. 34
Disable the Sign In Once (SIO) feature on a printer........................................................................................................................ 35
Disconnect a printer from an account.............................................................................................................................................. 36
Remove a printer from HP Command Center ................................................................................................................................. 36

8 Support...................................................................................................................................................................................................... 39

iv
1 Overview

HP Workpath, formerly HP JetAdvantage Link, is a new open developer platform from HP that enables software
applications (apps) to be installed on compatible HP printers running HP FutureSmart 4. This platform includes
Software Development Kits (SDKs) in industry standard development technologies that will be used by HP and
Independent Software Vendors to develop Apps that extend the Firmware capability.

For more information go to [Link] or [Link]

CAUTION: HP does not recommend using deep sleep settings when HP Workpath Apps are installed. In some
situations, the printer will not wake from deep sleep. For more information, contact the HP Command Center
Admin before installing HP Workpath Apps.

An app developed in the HP Workpath SDK can be run on the printer. For a list of available apps from HP, go to
App descriptions.

Before installing HP Workpath Apps, partners must first have an invitation from an HP Command Center Admin to
create an HP Command Center account.

After creating an account, partners can use this document to set up and configure HP Workpath Apps on printers.

Overview 1
2 Chapter 1 Overview
2 Setup checklist

Use the following checklist to ensure that the HP Workpath app and printer requirements are met before
deploying the HP Command Center solution in a business environment.

● Set up an account:

– Obtain an HP Command Center account and a create a password

– Log in and create a password for the account

– Flag any favorite accounts

● Set up the HP printer:

– Make sure the printer is compatible with the HP Workpath Platform.

– Make sure the printer is running HP FutureSmart firmware version 4.9 or newer.

NOTE: Printers running older firmware versions cannot access the HP Workpath Platform or use
HP Workpath Apps.

– Install a DIMM accessory if the printer does not have sufficient memory to run the app platform. For a
list of printers that need to install this accessory, go to Printers compatible with HP Workpath Apps.

– Make sure an Embedded Web Server (EWS) password is set (optional but required to perform many
steps).

– If the network environment uses a proxy server, make sure the proxy settings are set in the EWS for
each printer on which an app is intended to be used.

– Make sure HP Web Services is enabled in the (EWS) for each printer.

– Make sure the HP JetAdvantage Link (HP Workpath) platform is enabled in the EWS for each printer.
After enabling this setting, a remote reboot of the printer is required before continuing.

– Add the printer to the account by connecting the printer to and registering the printer with the
HP Command Center cloud from the control panel of each printer.

– Enable Sign-In Once (SIO) on each printer using HP Command Center.

● Install and configure apps on a printer

● Customize the order in which apps display on the control panel

Setup checklist 3
4 Chapter 2 Setup checklist
3 Set up an account

Before HP Workpath Apps can be installed, you must first set up HP Command Center and set up a partner
account. To do this, follow these steps in the order presented.

Log in to HP Command Center and create a password

To verify the HP Command Center account, open HP Command Center.

1. Contact the HP representative and request an invitation.

NOTE: To access HP Command Center, you must have an invitation to create an account.

2. Open the email invitation and click the link.

3. Create an account and a password.

a. In the log in screen, type the email address associated with the invitation.

b. Type a password. This password will be saved to the account.

c. Click Sign in.

4. Follow the on-screen prompts.

a. Read and agree to the Terms of Use and Privacy statements.

b. Verify the email address, phone, and time zone.

c. Click Finish.

HP Command Center opens. If HP Command Center does not open, contact the HP representative.

Set up an account 5
Flag accounts as Favorites using HP Command Center
To flag an account as a favorite, follow these steps.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. Click Accounts and then scroll down to the list of available accounts.

3. Click the Star icon next to the Account name.

To view the list of Favorites, hover over the Accounts menu.

6 Chapter 3 Set up an account

4 Set up the HP printer

To setup the HP printer to work with HP Workpath Apps, follow these steps in the order presented.

Make sure the printer is compatible

The printer must have capability built into the firmware to use HP Workpath Apps.

To make sure the printer is compatible, go to Compatible Devices for HP Workpath Apps.

Install HP FutureSmart firmware version 5.10 or newer

To use HP Workpath Apps, the printer must be running HP FutureSmart firmware version 5.10 or newer.

IMPORTANT: Do NOT perform a Partial Clean or Factory Reset and do NOT downgrade the firmware on any
printer after migrating and adding the printer to HP Command Center. The associated cloud ID will be deleted
and cause a mismatch error in HP Command Center. If a reset, partial clean, or formatter replacement, etc. is
needed, first disable Sign-In Once, remove all installed apps, and then remove the printer from HP Command
Center.

1. Open the EWS.

a. Open a web browser.

b. Type the printer’s IP address in the URL field and press Enter.

c. When This Site is not secure displays, expand the More information drop-down, and click Go on to the
webpage.

NOTE: This will not harm the computer or the printer.

2. Click Sign In and log in with administrator credentials.

3. Select the Troubleshooting tab.

4. From the left pane, select the Firmware Upgrade option.

5. If the firmware version is older than Firmware Bundle version 5.10, update the firmware.

For detailed instructions on how to update the firmware, go to Update the firmware.

Set up the HP printer 7

 6. Repeat the steps above for each printer.

Install a DIMM accessory

Some HP printers require a 2 GB DIMM accessory to provide additional memory needed to run HP Workpath Apps.

NOTE: Most A3 HP printers do not need to install this accessory. For a list of printers that need to install this
accessory, go to Compatible Devices for HP Workpath Apps.

1. Go to the Compatible Devices for HP Workpath Apps list.

● If the printer does not need this accessory, skip to the next section of this guide.

● If the printer requires this accessory, follow the remaining steps below.

2. If the printer needs to install the 2 GB DIMM Accessory, contact the HP representative for part number
E5K49A.

3. Install the 2 GB DIMM Accessory on the printer.

NOTE: For instructions, go to Install memory DIMMs or use the in-box instructions.

Set the Embedded Web Server (EWS) password

To set the Embedded Web Server (EWS) password, follow these steps:

NOTE: This step is optional, however, some steps in this document will require administrator credentials to
complete the steps. If you do not want to set an administrator password yet, you can leave the administrator
password field blank. To do this, make sure password complexity is disabled.

1. Open the Embedded Web Server (EWS).

a. Open a web browser.

b. Type the printer IP address in the URL field and press Enter.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer or the printer.

2. Select the Security tab.

NOTE: If a password is already set, contact the printer administrator before changing it or trying to set a
new password.

3. Under the Set the Local Administrator Password section, type and confirm the new password.

4. Click Apply.

Set the proxy settings in the EWS

To set up the web proxy with the printer, follow these steps:

8 Chapter 4 Set up the HP printer

 If the network environment uses a proxy server, make sure this information is configured on every printer on
which an app is intended to be used to enable the printer to communicate with the internet and cloud services.

NOTE: If preferred, you can wait to perform this step from the printer control panel using the prompts on the
control panel in the HP Command Center app. If you configure these settings now, the prompts will be skipped
in the control panel set up process. For control panel instructions, skip to section Connect the printer to
HP Command Center from the control panel.

NOTE: The network proxy server setting must match the web proxy setting in the EWS.

1. Open the Embedded Web Server (EWS).

a. Open a web browser.

b. Type the printer IP address in the URL field and press Enter.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer or the printer.

2. Click Sign In and log in with administrator credentials.

3. Select the HP Web Services tab.

4. Select Web Proxy option from the left pane.

5. Type the proxy server address in the Proxy Server field.

6. Type the port number in the Proxy Server Port field.

7. Select Apply.

8. On the printer control panel, select Reset.

9. Repeat the steps above for each printer.

For more detailed instructions, go to Configure the device for printing.

Enable HP Web Services in the EWS

To enable HP Web Services on the printer, follow these steps:

NOTE: If preferred, you can wait to perform this step from the printer control panel using the prompts on the
control panel in the HP Command Center app. If you configure these settings now, the prompts will be skipped

Enable HP Web Services in the EWS 9

 in the control panel set up process. For control panel instructions, skip to section Connect the printer to
HP Command Center from the control panel.

1. Open the EWS.

a. Open a web browser.

b. Type the printer IP address in the URL field and press Enter.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer or the printer.

2. Select the HP Web Services tab.

3. Select the Enable HP Web Services check box.

4. Click the Turn ON button (if the services were turned off after activation).

5. Repeat the steps above for each printer.

Enable the HP JetAdvantage Link (HP Workpath) platform in the EWS

HP Workpath Apps are disabled by default. To enable the HP JetAdvantage Link (HP Workpath) platform on the
printer, follow these steps:

NOTE: After completing the printer set up process, these settings can also be adjusted from within the
HP Command Center app.

NOTE: This procedure is not required for 400 series devices (for HP Web Apps).

1. Open the EWS.

a. Open a web browser.

b. Type the printer IP address in the URL field and press Enter.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer or the printer.

2. Click Sign In and log in with administrator credentials.

3. Select the Security tab and select General Security from the left pane.

4. Scroll down and under the HP JetAdvantage Link Platform section, select Enable.

NOTE: After enabling the HP JetAdvantage Link Platform, a remote reboot of the printer is required in
order to complete the setup.

10 Chapter 4 Set up the HP printer

 5. Select Restart and then wait for the printer to reboot and return to Ready. Do not interrupt this process. It
might take several minutes.

6. Repeat the steps above for each printer.

Connect the printer to HP Command Center from the control panel

To use HP Workpath Apps, the printer must be connected to HP Command Center. To do this, log in to
HP Command Center from the printer control panel.

NOTE: Adding printers to HP Command Center for the first time must be done through the control panel or by
using the MPS onboarding tool. After a printer has been connected and registered to a partner account, the
printer can then be moved to other desired accounts and managed from a web browser using HP Command
Center.

1. Check the network environment, make sure a proxy is set (if applicable), and make sure an administrator
password is set in the EWS before performing these steps.

2. Check the printer control panel to make sure the HP Command Center app is visible.

NOTE: After installing the latest HP FutureSmart firmware version 5.10, the HP Command Center app
should be available by default on the 3rd screen of the control panel.

3. If the app(s) is hidden from the printer control panel, unhide the app in the Embedded Web Server. For
instructions, see Customize the order in which apps display on the control panel on page 28.

Connect the printer to HP Command Center from the control panel 11

 4. If prompted, click Web Proxy Setup to configure the Web Proxy.

NOTE: If this has already been configured in the EWS, you will not receive this prompt and can skip this
step.

a. Select Web Proxy Setup.

b. Sign In to the printer using administrator credentials created for the EWS.

NOTE: If you’re company is using a non-whitelisted auth agent, you’ll need to create a six-digit pin to
sign-in using two-factor authentication..

c. Type the Proxy information.

d. Select Apply.

5. If prompted, register with HP Web Services. This step will be required to continue unless previously
configured in the EWS.

NOTE: Registering with HP Web Services only needs to be completed at initial log on. If this has already
been configured in the EWS, you will not receive this prompt and can skip this step.

12 Chapter 4 Set up the HP printer

 a. Select View to read the license agreement and privacy policy.

b. Select the check box I have read and agree to the above documents.

c. Select Register and wait for the process to complete.

6. Use a phone to scan the QR code. The HP Command Center claim screen opens.

NOTE: You can also write down the claim code, open a web browser, and go to
[Link]/claim.

7. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

Connect the printer to HP Command Center from the control panel 13

 8. If not automatically populated, type the claim code and click Verify.

The printer is discovered by and connected to HP Command Center.

Add a printer to an account from the control panel

After connecting the printer to the HP Command Center, the printer is discovered and the registration screen
displays. To add a printer to an account in HP Command Center, follow these steps:

1. On the registration screen, select an account from the Account drop-down menu and select Connect.

The printer is assigned to the account and registered with the HP Command Center (HPCC) cloud.

14 Chapter 4 Set up the HP printer

2. Select Exit to return to the printer home screen.

Add a printer to an account from the control panel 15

16 Chapter 4 Set up the HP printer
5 Set up cloud Sign in Once (SIO)

The HP Sign In Once (SIO) feature links the user credentials with the cloud by enabling users to securely save their
credentials to the cloud and log in to each app only one time. This provides the best user experience by reducing
the number of sign-ins required to access applications and to securely connect to a user’s cloud account.

Create an HP ID to be used with Cloud SIO for each user

To use the Sign In Once (SIO) feature, users must create an HP ID account (this is separate from an HP Command
Center HPCC account). This account can be used with all of cloud-connected HP Workpath apps to allow their
credentials to be securely stored in the HP Cloud SIO Vault.

To create an HP ID account, follow these steps:

NOTE: You will be prompted by the app to use these credentials and whether or not you want to allow an
HP Workpath App to securely store the credentials in the HP Cloud SIO Vault.

1. Go to [Link]

2. Click the End users button.

3. You may choose to invite a single or multiple end users to create an HP ID account.

Create a Single User by providing the user's First name, Last name and a valid Email address. To onboard
Multiple Users, download the available template and import users from a .csv file.

Set up cloud Sign in Once (SIO) 17

 4. Click Next to continue the process and verify all of the information. Click Send to complete the invitation.

You can track the status of all invitations after they are sent. A “Registered” status will appear once the user
has successfully completed their HP Account.
The user will receive an email to finish their registration by selecting “Create an HP Account” in the email
invitation. The user will be prompted to complete the registration fields (including a password) and sign up
to complete the process. The following verification will display once completed:

18 Chapter 5 Set up cloud Sign in Once (SIO)

Set up a sign in method and enable the Sign In Once (SIO) feature on
a printer
After on-boarding the printer and creating an HPCC account (HP ID), you can set up Sign In Once (SIO). The Sign in
Once (SIO) feature enables quick access to multiple apps on a printer without having to repeatedly sign in. After
initial app log in using an HP ID, the user will not need to log in again to the same app. To enable the Sign in once
for Link service on printers, follow these steps:

NOTE: Only HP-developed Apps Support Cloud SIO. Some third-party apps or auth agents might not be
supported and will require validation from the respective solution developers. Supported third-parties will be
announced in future releases. For more information, go to Authentication agent accounts and the HP Cloud Sign
In Once (SIO) Vault.

1. Obtain either a Whitelisted or Third-party auth agent as a sign in method.

NOTE: The sign-in method (auth agent) will vary depending on the environment. Common sign-in
methods use the following Authentication (Auth) Agents:

● Whitelisted: Windows, Embedded Smart Card, HP Secure Print, or Secure Access, etc.

● Third-party: HP Access Control (HPAC), PaperCut, or SafeCom, etc. Third-party auth agents require
two-factor authentication. After initial login, third-party auth agents will still need to enter a PIN every
time they sign-in to the printer.

2. Install and configure the auth agent sign-in method on the printer using the Embedded Web Server.

NOTE: The configuration steps will vary depending on the environment. This is typically configured using
the device Embedded Web Server (EWS) on the Security tab or configured for a fleet of devices via Web
JetAdmin (WJA). You can also use a server-client or the printer control panel.

a. Open the Embedded Web Server.

b. Select the Security tab and select Access Control.

c. Assign the authentication agent as the default sign-in method for the printer.

Set up a sign in method and enable the Sign In Once (SIO) feature on a printer 19
 3. Repeat the steps above for each printer.

NOTE: All installed HP Workpath apps installed via HP Command Center will need access to the
authentication agent to be used with Sign In Once (SIO).

4. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

5. Enable the Sign In Once (SIO) feature on the printer.

a. From the Accounts menu, select Sign in once for Link.

b. Click Enable.

c. Type the email domain and click Next.

d. Select the printer(s) on which you want to enable the feature and click Next.

e. Select Enable Now.

NOTE: You can also select Enable later (to configure later within 72 hours).

f. Select Enable.

After SIO has been enabled, the user will need to sign in using their device authentication agent with their
HP ID account the first time they log in to the printer to complete the HP Cloud SIO set up process.

6. Provide the Auth Agent sign-in credentials to each new user and include the instructions from the section
Link account and store credentials to the HP Cloud SIO vault.

To view a list of printers with SIO enabled, under the Status section, click the Sign in once for Link button to view
the status on the home page.

Link account and store credentials to the HP Cloud SIO vault

The Sign in Once (SIO) feature enables quick access to multiple apps on a printer without having to repeatedly
sign in.

The first time a user logs into the printer after SIO has been enabled, they will be prompted to link their account
with the cloud vault. After this initial login using an HP ID and linking their account, users will not need to log
in again to the same app. To complete the Sign In Once (SIO) set up process and store user credentials in the
HP Cloud SIO vault, follow these steps:

1. Link the cloud account to the printer.

a. From the control panel, sign in to the printer using a registered sign-in method (auth agent): Windows,
Smartcard (NIPRNET), Secure Access, and so on.

NOTE: If you do not have the registered sign-in (auth agent) credentials needed specifically for this
step only, contact the device administrator.

20 Chapter 5 Set up cloud Sign in Once (SIO)

 b. When prompted to link accounts, agree to the terms and conditions and privacy statements required
to link the printer to the cloud account, and select Link.

c. Sign in to the printer using an HP ID (see the section Create an HP ID for each user).

d. Select Done to confirm. The printer is now linked to the cloud account.

e. If prompted, create a six-digit PIN and select Continue.

NOTE: You will need to type this PIN every time you open the app, but you will not need to re-enter
your HP ID (when SIO-connected).

2. Store the app info to Cloud Sign-In Once (SIO).

a. Open an app and sign in using app credentials.

Link account and store credentials to the HP Cloud SIO vault 21

 b. When prompted to save the account on the device, select Save.

A confirmation appears that the app account was saved to the HP Cloud vault.

c. Select OK.

d. Select the Home button to exit the app and return to the control panel.

e. Repeat the steps above for each app while signed into your cloud account.

3. Associate the user with the app.

22 Chapter 5 Set up cloud Sign in Once (SIO)

 a. From the printer control panel, sign in to the printer.

NOTE: If your company is using a badge reader, you will need to swipe an identity badge and create a
six-digit PIN to sign in.

b. Open an app. When successfully linked, a ‘person’ icon appears next to the user’s name.

c. Perform any tasks in the app and when finished, select the Home button to exit the app.

NOTE: If you sign out of the app, you will be prompted to sign in next time you open the app.

SIO credentials are stored in the HP Cloud SIO Vault and the Sign in Once setup is complete. As long as the user
stays signed in, they will not need to log in when they next open the app. The cloud connection is indicated by the
user profile name.

Link account and store credentials to the HP Cloud SIO vault 23

24 Chapter 5 Set up cloud Sign in Once (SIO)
6 Install and Manage apps on a printer

After configuring the printer and setting up HP Command Center, HP Workpath Apps can be installed on a
supported HP printer using HP Command Center from a web browser.

Install one app on multiple printers at one time

To add apps to a printer, install one app on multiple printers at one time using HP Command Center. To do this,
follow these steps:

NOTE: Depending on the app versions available, the functionality might vary and the app might not be
installable especially if the app version is not supported in the HP Workpath platform version installed on the
printer. HP recommends updating the printer firmware with the latest firmware available from [Link] to
ensure app and platform compatibility. After app installation, an information icon will indicate when app
updates are available.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. From the Accounts menu, select an account.

3. Make sure the Link Enablement setting is enabled on the printer (required to install apps). See the section
Enable or Disable the HP JetAdvantage Link (HP Workpath) platform.

4. Make sure genuine HP cartridges are installed.

NOTE: If non-HP supplies are installed, HP Workpath Apps cannot be installed and/or cannot be used on
the printer. If you switch from non-HP supplies to genuine HP supplies, you will need to sync the printers
with HP Command Center. To do this, follow the steps in section Sync the printers with HPCC.

5. In the left pane under Solutions, select Add Solutions. A list of available apps in the Solution Portfolio is
displayed.

NOTE: If no apps are displayed, apps must first be added to the Solution Portfolio. See the section Add
apps to the Solution portfolio.

6. Select the app to add it to the printer(s) and select Manage.

NOTE: Depending on the app and associated price policies, you might have to pay an additional fee. When
new updates are available for the app, an information icon will display next to the app name. HP
recommends updating to the latest version of the app.

Install and Manage apps on a printer 25

 7. Select the printer(s) to which you want to add the app.

8. Select Install Now or Schedule Installation to install later within 72 hours.

9. Repeat the steps above for any additional apps you want to install.

IMPORTANT: Do NOT perform a Partial Clean or Factory Reset and do NOT downgrade the firmware on any
printer installing apps on the printer. The associated cloud ID will be deleted and cause a mismatch error in
HP Command Center. If a reset, partial clean, or formatter replacement, etc. is needed, first disable Sign-In
Once, remove all installed apps, and then remove the printer from HP Command Center.

Configure an app using HP Command Center

After configuring the printer and installing the apps, you need to configure each app. You must have
administrator credentials to perform these steps.

NOTE: Before you configure an app, make sure a default configuration is set up in the app that can be
inherited by additional printers, and that the app client IDs are whitelisted and included in the customer’s
firewall.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

26 Chapter 6 Install and Manage apps on a printer

2. From the Accounts menu, select an account.

3. Under the Solutions pane, locate the app, and then click Manage.

4. Click Configure. The configuration status is set as No Configuration by default.

NOTE: You can also perform an initial configuration from the control panel.

5. Expand the Default options section (where applicable) and complete the fields.

6. Expand the App config section and complete the fields.

7. Select Apply. The configuration is saved.

8. Apply the saved app configuration to any additional printers (if desired).

Configure an app using HP Command Center 27

 a. Select the printer on which you configured the app(s) and wait for the configurations to load.

b. Select Next.

c. Select the printers that you want to inherit the same app configuration and select Next.

d. Select Configure Now or Schedule Configuration to configure later within 72 hours.

e. Select Configure.

9. Repeat the steps above for each app.

Customize the order in which apps display on the control panel

After installing apps on the printer, the apps will display on the first screen of the control panel. To reorganize the
order in which the HP Workpath Apps display on the printer control panel, follow these steps.

NOTE: An administrator password must be set in the Embedded Web Server (EWS) to access this feature.

1. Open the Embedded Web Server (EWS).

a. Open a web browser.

b. Type the printer IP address in the URL field and press Enter.

2. Log in with administrator credentials.

3. Select the General tab.

28 Chapter 6 Install and Manage apps on a printer

 4. Select Home Screen Customization from the left pane.

5. Drag and drop applications to show, hide, or reorder desired applications.

6. Select Apply.

View or Cancel a task status

To view a task status, follow these steps:

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. Select the Tasks tab.

3. Select the task to view the details, monitor the status, or cancel the task.

NOTE: A cancel window is available for a limited period of time. To cancel a task, make sure to cancel it
while this window is still available.

View or Cancel a task status 29

View a list of apps installed on a printer
To view a list of apps installed on the printer, follow these steps.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. From the Accounts menu, select an account.

3. In the right pane under Devices, select the Information icon next to the printer.

Uninstall apps from a printer

To uninstall an app from the printer, follow these steps.

NOTE: Link For Device must be enabled on each printer in order to manage apps.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. From the Accounts menu, select an account.

3. Under the Solutions section, locate the app to remove and click Manage.

4. Select Uninstall and select the printer(s) from which you want the app removed.

5. Select Uninstall Now or Schedule Installation to uninstall later within 72 hours.

6. Repeat the steps above for each app you want to uninstall.

30 Chapter 6 Install and Manage apps on a printer

7 Manage accounts, printers, and users

To view information such as reports or members, to manage accounts or users, or to manage printers, use
HP Command Center.

Change profile email or password

To change the profile email or password in HP Command Center, follow these steps:

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. Select the [Company name] members link (upper right between the email and Support).

3. Select the My profile option.

4. On the right side of the screen, click the pencil icon.

NOTE: To change the phone number or time zone information, click Edit.

5. Change the email or password, and select Save.

Change profile information

To change profile information such as phone number or time zone in HP Command Center, follow these steps:

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

Manage accounts, printers, and users 31

 2. Select the [Company name] members link (upper right between the email and Support).

3. Select the My profile option.

4. On the right side of the screen, click Edit.

NOTE: To change the email address or password, click the pencil icon.

5. Change the phone number or time zone, and select Save.

Change the HP Command Center UI language

To change the HP Command Center language, follow these steps:

NOTE: The following language selections are available: English, French, German, Italian, Portuguese, and
Spanish.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

32 Chapter 7 Manage accounts, printers, and users

 2. Scroll to the bottom of the home page and locate the language drop-down list.

3. Select the preferred language from the list. The language is saved.

Download an app log file for troubleshooting

To download an app log file in HP Command Center, follow these steps:

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. From the Accounts menu, select an account.

3. In the right pane under Devices, hover over the printer and select the Log link.

NOTE: App logs are only available for 24 hours and can be attached to future support forums.

4. Locate the app, select Generate logs, and wait for the data to be retrieved.

NOTE: This might take a couple of minutes.

5. Select Download. A .zip file with the app log (and crash log if applicable) is saved to the local PC.

NOTE: It is best to generate the logs immediately after the behavior is reproduced.

View a list of printers in a partner account

To view a list of apps installed on the printer, follow these steps.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. Select the Devices tab.

3. Select the Assigned tab.

A list of printers assigned to the account is displayed.

Download an app log file for troubleshooting 33

Update the firmware on a fleet of printers using HP Command Center
To update the firmware on a fleet of printers, use these steps:

NOTE: You cannot select a desired firmware version using this feature from HP Command Center. This method
installs the latest version of firmware available from [Link].

IMPORTANT: Do NOT perform a Partial Clean or Factory Reset and do NOT downgrade the firmware on any
printer after migrating and adding the printer to HP Command Center. The associated cloud ID will be deleted
and cause a mismatch error in HP Command Center. If a reset, partial clean, or formatter replacement, etc. is
needed, first disable Sign-In Once, remove all installed apps, and then remove the printer from HP Command
Center.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. From the Accounts menu, select an account.

3. Locate the Firmware setting above the Devices pane and select Update.

4. Select the printer(s) on which you want to update the firmware and select Next.

5. Select Update Now.

NOTE: You can also select Update later (to update later within 72 hours).

6. Select Update to confirm and then wait for the printer to reboot.

NOTE: To view the firmware update status, select Task detail > Display delivery status.

Enable or Disable the HP JetAdvantage Link (HP Workpath) platform

on a printer
To enable or disable the HP JetAdvantage Link platform on a printer from HP Command Center, follow these
steps:

1. Log into HP Command Center with administrator credentials.

34 Chapter 7 Manage accounts, printers, and users

 a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. Click Accounts and scroll down to the list of accounts.

3. Select a partner account.

4. Above the Solutions pane, select the Link enablement tab.

5. Select Enable or Disable.

6. Select the printer(s) on which you want to enable or disable the platform and select Next.

7. Select Enable Now or Disable Now.

NOTE: You can also select Enable later or Disable later (to configure later within 72 hours).

8. Select Enable or Disable to confirm and then wait for the printer to reboot.

Disable the Sign In Once (SIO) feature on a printer

To disable the Sign in once for Link service on printers, follow these steps:

NOTE: To remove SIO from the printer using the control panel, select the icon next to the user profile name,
select Unlink, and select Unlink again to confirm.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. From the Accounts menu, select Sign in once for Link.

3. Click Disable.

4. Select the printer(s) on which you want to disable the feature and click Next.

5. Select Disable Now.

NOTE: You can also select Disable later (to configure later within 72 hours).

Disable the Sign In Once (SIO) feature on a printer 35

 6. Select Disable.

7. Repeat the steps above for each printer.

To view a list of printers with SIO disabled, under the Status section, select Disabled.

Disconnect a printer from an account

To disconnect a printer from an account, follow these steps.

IMPORTANT: Before deleting a printer, all apps must be uninstalled and removed from the printer first: For
instructions, see the section Uninstall apps from a printer.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. Disable Sign-In Once (SIO) on the printer you want to disconnect. See the section Disable the Sign-In Once
(SIO) feature on a printer.

3. Make sure all apps have been removed from the printer you want to disconnect. See the section Uninstall
apps from a printer.

4. From the Accounts menu, select an account.

5. In the right pane under Device(s), click the Unassign link next to the printer you want to disconnect. The
printer is moved to the Unassigned tab under the Devices tab.

NOTE: After removing the printer from the account, it can either be assigned to another account or
removed from HP Command Center.

Remove a printer from HP Command Center

To remove a printer from HP Command Center, follow these steps.

IMPORTANT: Before deleting a printer, all apps must be uninstalled and removed from the printer first: For
instructions, see the section Uninstall apps from a printer.

1. Log into HP Command Center with administrator credentials.

a. Go to [Link]

36 Chapter 7 Manage accounts, printers, and users

 b. Type the Username email and click Next.

c. Type the password and click SIGN IN.

2. Select the Unassigned tab and select the printer.

NOTE: If the printer is not listed, make sure the printer was removed from the account. See Disconnect a
printer from an account.

3. Select Remove from HP Command Center.

4. Select Remove from HP Command Center again to confirm.

Remove a printer from HP Command Center 37

38 Chapter 7 Manage accounts, printers, and users
8 Support

A support representative will send an email invitation to the associated email used to access HP Command
Center.

Click the Services link in the upper right of the HP Command Center screen and select Support to send an email to
your support region:

● EMEA Admin: HPApps_EMEA@[Link]

● APJ Admin: HPApps_APJ@[Link]

● NA Admin: HPApps_NA@[Link]

● LAR Admin: HPApps_LAR@[Link]

Support 39