How to File Consumer Complain with Format –
1) [Link]
[Watch this Video how to File Consumer Complain on
New Portal E Jagriti]
2) Index | Proforma for Filing Consumer Complaint |
Synopsis with List of Dates and Events | Memo of
Parties | Consumer Complaint with Notarised affidavit
etc started from 2nd Page.
3) Disclaimer: This is a standard basic format. It cannot
replace the drafting skills, knowledge, or advisory of a
lawyer. Please consult with a lawyer if you have a
significant amount involved or serious issues as a
consumer.
BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM,
DISTRICT_____________
IN THE MATTER OF:
(Name and address of the complainant) complainant
Versus
(Name and address of the opposite party or parties) Opposite Parties
Index
Sr No. Description of Documents No of Docs Page No
1 Proforma for Filing Consumer 2
Complaint
2 Synopsis with List of Dates and 4
Events
3 Memo & Parties
4 Consumer Complaint with
Notarised affidavit
5 Annexures Supporting documents
in favour of Consumer Complaint
e.g. receipt, voucher etc.(All the
Annexures must be attested as
True Copy on the last page with
name & signature)
6 Vakalatnama [if applicable]
BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM,
DISTRICT_____________
PROFORMA FOR FILING CONSUMER COMPLAINT
Consumer Complaint No.________ of_________
PARTICULARS DETAILS
Complainant's Details
Name _______________
Address _______________
Mobile No. _______________
Landline No. _______________
E-mail _______________
Total Consideration Paid
'The value of the goods or services paid
as consideration exceeds two crore
rupees.'
Total Amount Paid (₹) _______________
Reference Details
Page No. _______________
Para No. _______________
Nature of Consumer Dispute Case Category (e.g., Housing, Insurance,
(Category) Medical, etc.) (Refer to enclosed
Category List)
Project Name (For Housing Category) Indicate page number where mentioned
Relief Sought Refund/Possession/Return of Principal
Amount/Interest (For Housing Category)
Specific Section Applicable
Section 35(1)(a) [Complaints filed by the ☐
consumer who has purchased or is
entitled to purchase goods or services.]
Section 35(1)(b) [Complaints related to ☐
unfair trade practices.]
Section 35(1)(c) [Complaints filed by one ☐
or more consumers on behalf of
numerous consumers having the same
interest, with the permission of the District
Commission]
Details of Pending Consumer Mention details of any pending complaints
Complaints (For Housing or Land in respect of the same project
Development Projects)
Details of Any Identical Legal Issues in Mention details of any pending/disposed
Other Consumer Cases complaints involving the same legal
question
Cause of Action Date _______________
Delay in Filing the Complaint Mention delay period, if applicable, from
the cause of action date
Application for Condonation of Delay ☐ Yes (Attached with Notarized Affidavit)
☐ No
Attested True Copies of Documents ☐ Yes ☐ No
Filed?
English Translations of Vernacular ☐ Yes ☐ No
Documents Filed?
Details of Opposite Party (Respondent)
Name _______________
Address _______________
Mobile No. _______________
Landline No. _______________
E-mail _______________
Advocate for the Complainant
Name _______________
Address _______________
Mobile No. _______________
Landline No. _______________
E-mail _______________
VERIFICATION
I, the Complainant / Counsel / Authorized Representative mentioned above, do hereby verify
that the information provided herein is true, complete, and accurate to the best of my knowledge
and belief. No material facts have been concealed.
(Signature of the Complainant / Counsel / Authorized Representative)
BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM,
DISTRICT_____________
IN THE MATTER OF:
(Name and address of the complainant) complainant
Versus
(Name and address of the opposite party or parties) Opposite Parties
LIST OF DATES AND EVENTS [Write Summary of Each Event with Dates]
Sr. No. Date Event Description
1 DD/MM/YYYY Purchase of goods/service
availed from the Opposite
Party.
2 DD/MM/YYYY Payment of ₹________
made to the Opposite
Party.
3 DD/MM/YYYY Issue of invoice/receipt by
the Opposite Party.
4 DD/MM/YYYY Deficiency in
service/product defect
noticed.
5 DD/MM/YYYY First complaint lodged with
the Opposite Party
(Email/Letter).
6 DD/MM/YYYY Reminder sent due to no
response from the
Opposite Party.
7 DD/MM/YYYY Legal notice served upon
the Opposite Party.
8 DD/MM/YYYY No resolution received
within the stipulated time.
9 DD/MM/YYYY Consumer Complaint filed
before the Commission.
10 DD/MM/YYYY First hearing before the
Hon’ble Commission.
Memo of Parties
BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM,
DISTRICT_____________
IN THE MATTER OF:
Complainant:
(Name of the Complainant)
(Address of the Complainant)
(Phone Number & Email ID)
Versus
Opposite Party(s):
1. (Name of the Opposite Party 1)
(Designation, if applicable)
(Full Address)
(Phone Number & Email ID)
2. (Name of the Opposite Party 2, if any)
(Designation, if applicable)
(Full Address)
(Phone Number & Email ID)
*(Add more parties if necessary.)*
RESPECTFULLY SUBMITTED
PLACE: _________
DATE: _________
(Signature of the Complainant / Counsel / Authorized Representative)
(Name & Designation of the Counsel, if applicable)
Consumer Complaint with Notarized affidavit
BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM,
DISTRICT_____________
IN THE MATTER OF:
(Name and address of the complainant) complainant
Versus
(Name and address of the opposite party or parties) Opposite Parties
COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019
1. INTRODUCTION.
Give the bare details of the complainant (consumer) and that of the opposite party/parties.
These include Name, Address and the nature of firm and their business.
[Ex - The Complainant, (Name), is a consumer within the meaning of Section 2(7) of the
Consumer Protection Act, 2019. The Opposite Party (Name and Address) is engaged in the
business of (mention nature of business/service). The Opposite Party is responsible for the
deficiency in service/unfair trade practices as alleged in this complaint.]
2. TRANSACTION
Here the complainant should give the details of transaction, the nature and particulars of the
goods and services that were purchased, the date of purchase, the amount paid in full or part or
promised to be paid in consideration. This should be supported by photocopies of the bill,
receipt, voucher which should be attached with complaint as annexures.
[Ex - The Complainant purchased/availed (mention product/service details) from the Opposite
Party on (mention date). The consideration paid was ₹________ (attach a copy of the bill,
receipt, or agreement as Annexure-___)]
3. NATURE OF COMPLAINT
In this section, the consumer should clearly spell out his grievance with the transaction. Whether
the trader resorted to unfair or restrictive trade practices. Or if there is some defect in the goods
purchased or there has been deficiency in service provided. Or the consumer was charged a
higher price than what was agreed or fixed etc. The complainant should elucidate his grievance
in detail. He should also support his contention with proof or evidence. All such documents
should be attached as annexures.
[Ex - The Opposite Party has engaged in deficiency in service/unfair trade
practice/defective goods, which is in violation of the Consumer Protection Act, 2019. The
issues include (mention specific grievances such as delay, defect, overcharging, false
advertisement, etc.).
The Complainant has suffered financial loss and mental agony due to the Opposite Party’s
actions. Supporting documents such as (warranty card, correspondence, bills, etc.) are attached
as Annexure-__]
4. HISTORY OF ATTEMPTS FOR REDRESSAL
This is an important part of the complaint. Here the complainant should enumerate the various
attempts and efforts undertaken by him to get his grievance resolved. So the details of
correspondence with the trader or manufacturer, the personal visits if any should be highlighted
in this section, with documents and evidence. Again these proofs should be attached.
[Ex - The Complainant made several attempts to resolve the issue, including:
Sending emails/letters (mention date and details).
Visiting the Opposite Party’s office (mention date and details).
Filing an official complaint through customer service (mention reference number if
available).
However, despite repeated efforts, the Opposite Party has failed to redress the grievance.
Copies of correspondence are enclosed as Annexure-__.]
5. RELIEF SOUGHT
Under this the Consumer should list the nature of relief sought for the grievance. There are
many options such as replacement of goods, compensation for financial loss, depending on the
circumstances of the case.
[Ex - In light of the facts mentioned, the Complainant humbly prays for the following relief(s):
1. Refund of ₹_________ with interest at ____% per annum from (date).
2. Replacement of goods/service as per the agreed terms.
3. Compensation of ₹_________ for mental agony and harassment.
4. Litigation costs of ₹_________.
5. Any other relief deemed fit by this Hon’ble Commission.]
6. PRAYER
The final submission by the complainant to the honourable forum on what the complainant
requests from the Court in addition, and including the relief sought under the earlier paragraph.
[Ex - The Complainant requests this Hon’ble Commission to grant the relief(s) as sought above
and take appropriate action against the Opposite Party under the Consumer Protection Act,
2019.]
PLACE: ___________
DATE: ___________
(Signature of the Complainant/Authorized Representative)
(Name and Contact Details of the Complainant/Counsel)
AFFIDAVIT
I, ____________________________________________, son/daughter/wife of
____________________________________________, aged about _____ years,
residing at ____________________________________________, do hereby solemnly
affirm and declare as under:
1. That I am the complainant in the accompanying consumer complaint and am well
conversant with the facts and circumstances of the case.
2. That the facts stated in the complaint, from paragraphs ____ to ____, in the
matter of ____________________________________________ Vs.
____________________________________________, being filed before the
Hon'ble (District Consumer Disputes Redressal Commission, / State Consumer
Disputes Redressal Commission, / National Consumer Disputes Redressal
Commission, New Delhi) are true and correct to the best of my knowledge and
belief.
3. That the contents of the complaint have been drafted under my instructions and
have been read over to me in my vernacular language, and I fully understand the
same.
4. That I have not suppressed any material fact in the present complaint and have
made true and correct statements to the best of my knowledge and belief.
5. That the documents annexed with the complaint are true copies of their
respective originals.
6. That I am filing this affidavit in support of my consumer complaint for the relief
sought therein.
DEPONENT
VERIFICATION
Verified at ___________ (Place) on this ________ (Day) of ________ (Month),
________ (Year) that the contents of the above affidavit are true and correct to the best
of my knowledge and belief. No part of it is false, and nothing material has been
concealed therefrom.
Note:
1. The Affidavit has to be sworn before the Notary, on a Rs. 5/- non-judicial stamp
paper.
2. The details of Place, State, Month, Year are to be filled as per actual.
3. Complainant or Appellant is the Deponent.