Vocabulary: Types of computers.

Peripherals Grammar: Revision of the present tense Speaking: Buying and selling a computer
Reading: How computers work Listening: Characteristics of a computer Writing: A for and against essay

Answer key

Vocabulary
Students’ own answers

Suggested answer: I own several computers. At home I have a desktop PC that I use to surf the Internet
and edit videos and pictures in my free time. I often connect to my bank computer system to control my
finances and sometimes I read the news and buy things online. I also like to watch online tutorials,
participate in forums and read blogs about photography.

I don’t have a tablet because I can do almost everything with my smartphone. I use it to call my family,
friends and clients.

At school we have a computer lab where each student can work on a computer, but I prefer to bring my
laptop because the computers are too slow.

1.
a) Workstation
b) Tablet PC
c) Laptop
d) Desktop computer
e) Smartphone
f) Mainframe
g) Wearable computer
h) Supercomputer

2. Suggested answer. There may be more than one correct answer.

TYPE OF
USER USE
COMPUTER

Customer representative, smartphone Keep in touch with his office, receive calls, send orders
businessman, lawyer and budgets

graphic artist, workstation Run demanding design software

architect

weather service supercomputer Perform highly-detailed climate calculations

desktop PC, laptop, Write assignments, visit websites, write emails, use
student tablet PC educational platforms, contact friends, watch videos

Host large databases of customer accounts which can

bank mainframe be easily accessed by any ATM nationally or
worldwide
Answer key

3.
a) supercomputer
b) workstation
c) desktop computer
d) smartphone
e) wearable computer
f) tablet PC
g) laptop
h) mainframe

4.
a) webcam (I) f) fax machine (I/O) k) projector (O)
b) mouse (I) g) barcode reader (I) l) printer (O)
c) external hard drive (S) h) router (I/O) m) digital camera (I)
d) keyboard (I) i) speakers (O) n) headset (I/O)
e) monitor (O) j) graphics tablet (I) o) USB flash drive (S)

5.
a) Printer
b) Webcam
c) Keyboard
d) Monitor
e) Mouse
f) Headset
g) Speaker

6.
a) crisp display
b) inkjet printer
c) ergonomic mouse
d) built-in speakers

7.
Students' own answers

Reading
2.
a) They are used to connect sound cards, video cards and expansion cards to the motherboard.
b) It is the part of a computer that executes instructions and coordinates the activities of the computer
system.
c) The two main components are the CU and ALU.
 Answer key

3.
a) True. On the left side of the motherboard are other ports which allow most of the computer's external
peripherals such as the monitor, keyboard, mouse, speakers or network cable to connect. (lines 10-11)
b) True. Whenever you press a key, click the mouse, or start an application, you are sending instructions to the
CPU. (lines 16-17)
c) True. The control unit causes the circuits and the rest of the components of the computer to execute stored
program instructions. (line 21)
d) False. The power and performance of a computer is partly determined by the speed of its processor.
e) True. Gigahertz (GHz), or billions of instructions per second. (line 30)

4.
a) port
b) slot
c) expansion card
d) heat sink / fan
e) clock speed

5.
a) cables
b) connected
c) function
d) features
e) carry out

6.
Suggested answers
a) A port is used for connecting internal or external components to a computer.
b) A slot is used for inserting cards into the computer.
c) A system clock is used for measuring how fast the computer can process information.
d) A CPU socket is used for connecting the computer's processors to the motherboard.

Grammar
1.
1. Present simple
2. Present continuous
3. Present perfect
Answer key

2.
a) starts g) are creating m) is
b) finishes h) allows n) spends
c) works i) click o) goes
d) develops j) determines p) is going
e) sells k) provides q) are having
f) is working l) are becoming r) are launching

3.
a) Where does Mike print all his documents?
b) When is the team meeting?
c) Why are you looking for a new computer?
d) Who maintains the computers in our company?

4.
a) has already frozen
b) Have you tried
c) have lost
d) have had
e) has stolen
f) has released
g) have already spoken
h) haven't solved

5.
a) Pete has worked here since 2008.
b) She has had this laptop for more than three years.
c) They company hasn't posted a message on its Twitter profile for the past two years.
d) We haven't updated the antivirus software since last year.
e) I haven't upgraded my workstation since I bought it.

6.
Students' own answers
 Answer key

7.
a) are you doing b) am waiting c) walk
d) live e) think f) is talking
g) know h) studies i) is studying
j) loves k) don't speak l) speaks
m) works n) travels o) don't speak
p) has q) does he live r) is staying
s) has found t) has already met u) has never lived

Listening

1.
Students' own answers

2.
Type of computer Relationship
1. Matt and Steven Tablet friends, relatives or classmates
2. James and Helen Wearable computer Mother and son or wife and husband
3. Nick and Ian Workstation Shop assistant and customer

3.
Dialogue 1
a) He bought a new computer because he was tired of carrying his heavy laptop. He needed something lighter.
b) It has a processor of 1GHz and an internal memory of 16 GB.
c) It cost 295€. He says that he can't afford it.

Dialogue 2
a) He can check emails, read Twitter updates, listen to music and download apps.
b) He bought the watch because he likes to have the latest technology.
c) She is angry because he doesn't have a job but he has spent a lot of money on the device.

Dialogue 3
a) Processor speed: 3.7 GHz Turbo d) OS: Windows 8
b) RAM memory: 8GB e) Price: 1150€
c) Hard drive capacity: 1TB f) Warranty: 3 years
Answer key

Speaking

1.
a) for
b) want
c) expensive
d) reliable
e) capacity
f) come
g) warranty

2.
Salesperson Customer

Greeting and offering help Explaining what you are looking for
- Good morning. Do you need any help? - I'm looking for a gaming computer. Can you
suggest me a good one?
Giving technical specifications
- These two have powerful NVIDIA graphic cards, Asking for technical specs
which are really good for games - Do they have similar specs?
- The HP has an AMD A10 processor running at 2 What's the storage capacity of the hard drive in
GHz and 6GB of RAM each model?
- The ASUS has got an Intel Core i7 processor with - Is there anything else I should know about?
dual-core technology running at 2.9 GHz and 8GB - What about the screen?
of RAM.
- They both feature Bluetooth and Wi-Fi technology Asking for the price
- They come with Windows 8 preinstalled. They've - How much are they?
got DVD writers and the keyboard and mouse are
included in the price.

Describing
-Both computers are very fast and reliable.

Comparing
-The ASUS is quite a bit more expensive than the HP.

3.
Students' own answers
 Answer key

Writing

Advantages of desktop PCs

- Desktop PCs are usually cheaper than laptops.
- They are easier and cheaper to maintain and to repair.
- You don't need specific tools to repair desktop PCs.
- They are more comfortable in prolonged use.

Advantages of laptops
- Laptops are easier to carry.
- They have batteries so you don't need to plug them in. You can use them even if there is no electricity.
- You don't need to buy accessories like a mouse, a keyboard or a webcam because they are integrated.

2.
Addition Contrast Result or effect Summary
- In addition - On the one hand - As a result - All in all
- Besides - On the other hand - In conclusion
- Moreover - However
- Also

- Furthermore - Nevertheless, - Therefore - In short

- In spite of / despite - Consequently - To sum up
- Although /even though - because of - In brief
- whereas / while - so
- On the contrary

3.
a) whereas
b) so
c) However
d) In addition
e) Although

4.
Students' own answers
2 Operating systems
Vocabulary: Operating Systems. GUI Grammar: Revision of the past tense Speaking: Investigating a crime
Reading: An accidental revolutionary Listening: Installing an OS Writing: A biography

Answer key

Vocabulary
1.
1. An OS is the set of programs between the application programs and the hardware. OS hide the complexity of
hardware from the user.
2. Applications refer to computer programs users can do many things with: play games, search information,
calculate, etc.
3. Hardware includes the physical components (chips, motherboard) whereas software includes the programs
that run on the hardware.

2.
1) software 7) kernel
2) hardware 8) GUI
3) programs 9) WIMP
4) smartphone 10) manage
5) Mac OS 11) hidden
6) layers

3.
a) False. The kernel is one of the most powerful layers.
b) False. It is a layer, not an OS.
c) True
d) False. It consists of several layers.
e) False. It is a commons desktop Operating System.
f) True

4.
Students' own answers
Suggested answer: Mail, messaging, photos, weather, softonic, internet explorer, store…etc.
The main difference with Windows 7 is that Windows 8 has a similar GUI to the one found in smartphones.

5.
Students' own answers

6.
Students' own answers
Suggested answer: It is more similar to the smartphone; it is easier to find the applications; it is more
visual; it is faster; social networks are more available.

7.
Stand for - To mean or represent. IT stands for Information Technology.
Allow to - To permit. Teachers don’t allow their students to photocopy books.
Instead of - In place of or as an alternative to. He downloaded the book instead of buying it.
Enable to - To make something possible. The new system will enable better communication between doctor
and patient.

8.
Students' own answers
2 Operating systems
Answer key

Reading
2.
a) Because he created Linux by accident when he detected faults and shortcomings in Minix.
b) It is cheaper than others/ It has outstanding capabilities / It is open-source/ It can be used in small devices
and appliances.
c) It means that users can copy the source code, change it and distribute it.
d) His grandfather was a mathematician and he influenced Linux in his interest for science.
e) As his proposals to improve Minix were not taken into account, he decided to create his own kernel.
f) No he wasn't. He was the creator and programmers could change it and improve it.
g) He received an email from her asking for a date when he was her professor at university.

3.
a) False. Minix existed. The university student created Linux.
b) True
c) True
d) False. Linus Pauling did not have anything to do with Torvalds's career.
e) False. He accepted suggestions and improvements.

4.
5.
a) countless
a) stable
b) modify
b) cheaper
c) well-known
c) original /different
d) annoyed
d) free
e) supervisor of
e) shortcomings
6.
OS: Abbreviation for Operating System
C: Programming language
Kernel: The core of the OS
Unix: One of the first and most used OS
GNU: General Public License which is needed for free-source systems.

7.
Students' own answers.

Grammar
1.
1. Past Simple
2. Past Continuous
3. Past Perfect

2.
a) was born
b) was
c) developed
d) founded
e) sent
f) shared
g) died
 2 Operating systems
Answer key

3. 4.
a) Where was he born? a) was studying/ came across
b) What did he create? b) were installing /entered
c) How did he learn? / What did his mother do? c) was talking /went
d) How many patents did he hold? d) got / was already taking off
e) Why did he create the phone? e) were talking/ arrived
f) was playing/ was doing
We are talking about GRAHAM BELL

5. 6.
a) went / had already left a) ago
b) had repaired / got b) when
c) went / had already finished c) never
d) brought / hadn't ordered d) while
e) had tried / made e) in / before

7.
a) came i) was watching
b) had phoned j) had crashed
c) didn’t work - wasn't working k) had died
d) saw l) told
e) said m) had already finished
f) had n) paid
g) had used o) gave
h) was repairing

Listening
1.
a) Windows and Linux b) Andy

2.
a) False. Andy had a very interesting summer.
b) False. He spent two weeks in Ibiza.
c) False. They need to install the systems as soon as possible because classes are about to start.
d) False. They should install Windows first.
e) True
f) True

3.
a) There are twenty computers in each class.
b) They can install both operating systems at the same time using a specific program called Clonezilla.
c) She could not attend the meeting because she was sick.
d) They are going to start installing the systems in class A1.
e) He’s not going because he’s going for a coffee first.
2 Operating systems
Answer key

4.
Both: The two of them
Booting up: Start
GRUB: A specific program that allows the running of Windows.
Clone: Copy, reproduce.
Tanned: dark coloured

Speaking
2.
Suggested answer:
1. Did you check the bathroom?
2. What time did you leave school?
3. Did you leave the school by car?
4. Who were the last students that you saw that day?
5. What did you see in the principal's office?

3.
Students’ own answers

Make sure the suspects prepare a good alibi thinking of the activities they did together at the time of the
crime.

Make sure the detectives prepare a lot of specific questions using past simple correctly.

Writing
2.
a) Wealthy
b) Barrister
c) Obtained
d) Velocity

3.
a) Phd: A doctorate awarded for original research in any subject
b) Professor: Teacher at a university or college
c) Wave: Oscillation propagated through energy
d) Blood poisoning: Infection in the blood
e) Length: The measure of something from end to end

4.
Students’ own answers
3 Networking
Vocabulary: Networks Grammar: Modal verbs Speaking: Troubleshooting problems
Reading: The basics of computer networking Listening: Calling IT support Writing: Giving advice

Answer key

Vocabulary
Suggested answer:

The components of a network include:

- Clients: Any computer that is the part of a common network other than the Server is called client.
- A server: The administrator that controls the functioning of other computers.
- Media: The physical device through which various components of a computer network are connected with
each other. They can be wired, using materials such as copper and fibre optic or use wireless technologies.
- Network Interface Card (NIC) or Network Adaptor: A circuit board that regulates exchange of data between
the network and computers.
- Networking devices: hubs, switches, and routers.
- Resources: Any device that is available to a computer (printers, fax machines and other network devices).

Some of the advantages of using a computer network are the following:

- You can share devices such as printers and save money.
- You can share files with all the other computers on the network.
- Buying a site license for a network is cheaper than buying several standalone licenses.
- Data is easy to backup as all the data is stored on the file server.

2.
1. server
2. wireless access point
3. switch
4. broadband modem
5. firewall

3.
a) A server is a computer that supplies data or resources to other machines on a network.
b) A wireless access point is a device that allows wireless devices to connect to a wired network using Wi-Fi,
or related standards.
c) A broadband modem is a device that connects a computer to both the Internet and to other computers
on a network and can provide high-speed data transmission.
d) A switch is a device that is used to network multiple computers together.
e) A firewall is a computer system that isolates another computer from the Internet in order to prevent
unauthorized access.

4.
1. b 2. b 3. b 4. a
5. c 6. a 7. a 8. b
 3 Networking
Answer key

5.
a) configure
b) address
c) network
d) sharing
e) turn
f) cables

6.
a) up
b) in - on
c) in

1. log in
2. plug in
3. set up
4. turn on

Reading
2.
a) False. Local Area Networks (LANs) extend over a small area such as an office building, a school or
residential home. (line 4)
b) False. On a peer-to-peer network all the devices are connected together and act both as suppliers and
consumers of resources without needing a server. (lines 19-20)
c) True. Data flows in one direction. (line 28)
d) False. A hub is slower. (line 33)

3.
a) LANs use cables for communication whereas WLANs use high frequency radio waves.
b) Bus networks are slow because all of the nodes use the same cable.
c) Star networks are expensive because they require a lot of cable and extra hardware.

4.
Advantages Disadvantages
Bus - It is cheap and easy to install. - It is slow.
- There may be data collisions.
- If the main cable fails, the network
will stop working.

Ring - Data is transferred quickly. - If the main cable fails or a device is faulty,
- There can't be any data collisions. - The whole network will stop working.

Star - If a component fails, all the others will still work. - It is quite expensive to install.
3 Networking
Answer key

5.
a) linked
b) device
c) structure
d) travels
e) need

6.
a) bus
b) ring
c) star

7.
a) MAN: They cover large areas like an entire city.
b) PAN: They are used for communication among devices that are located close to a single user.
c) LAN: They cover a small physical area like a building.

Grammar
2.
a) I must to remember to send my CV and the letter of application. The deadline is tomorrow.
b) Andrew have has to work on Saturdays.
c) You haven't don't have to pay. The entrance is free.
d) You musn't mustn't be late to work.
e) Students don't have to mustn't smoke on the school grounds. It's forbidden.

3.
a) have to
b) has to
c) mustn't
d) don't have to
e) must
f) doesn't have to
g) must
h) must
i) mustn't

4.
a) You mustn't insult people on a forum.
b) You don't have to cook tonight.
c) You mustn't cheat on a test.
d) You don't have to come to the meeting.
e) I have to work extra hours today.
f) You have to create an account.
 3 Networking
Answer key

6.
a) You should/ought to make a copy of all the important files before formatting your hard drive.
b) You shouldn't pull out a removable device without turning it off. It can damage your external drive.
c) You should/ought to scan all email attachments for viruses before opening them.
d) You should/ought to turn off the file sharing facility if you are working on a public network.
e) You should/ought to install and update a good antivirus program to protect your computer.

7.
a) It may rain today.
b) I may get a promotion at work.
c) You should format your PC.
d) It may be an infected file.
e) You shouldn't open unknown attachments in emails.
f) I may not get the new iPad.

8.
a) may
b) have to
c) should
d) should
e) don't have to

9.
a) ought
b) must
c) shouldn't
d) might
The two extra words are don't have to and may not.

Listening
1.
is the British pronunciation and is the American pronunciation.
The students will hear the American version in the conversations.

2.
a) His laptop won't connect to his wireless home network.
b) The problem started yesterday.
c) He has switched the router off and on several times.
d) It is a key with an antenna with signal waves.
e) Fn and one of the function keys (F1, F2, F3…)

3.
a) drops
b) turning
c) screensaver
d) channel
e) WRT54G
f) [Link] / search bar
g) technician
3 Networking
Answer key

4.
a) turned
b) key / button
c) changing

Speaking
1.
a) 1 b 2 f 3 c 4 e 5d 6a

2.
Students' own answers

Writing
1.
Back and neck pain that spreads to her arm, bad headaches, sore and dry eyes.

2.
1b 2d 3e 4f 5a 6c

3.
Students' own answers
4 The Internet
Vocabulary: TCP/IP address. The World Wide Web Grammar: Revision of the future tense Speaking: Making an oral presentation
Reading: Web 3.0 Listening: Blogs Writing: Predicting the future

Answer key

Vocabulary
2.
a) domain name
b) networks
c) IP address
d) intranet
e) protocol
f) TCP/IP

3.
a) bridge b) networks c) data d) email e) log f) connection

4.
Students' own answers

5.
a) Newsgroup d) Search Engine g) Email
b) URL e) Router h) DNS
c) World Wide Web f) Browser i) HTML

6.
Students' own answers

Reading
2.
Students' own answers
Web 3.0 is an improved version of web 2.0. It is an artificially intelligent web used to interact with users and
help them find what they are looking for. It is for any type of user. You can type your search and the Web 3.0
browser will analyse it and organise the results for you according to your preferences.

3.
a) It may take longer because important changes require time and precision. The change to web 2.0 took 10
years so it is expected that the new change takes even longer.
b) Yes, it is because it is original, catchy and popular.
c) You may find food and movies easier and faster and you can also visit places virtually.
d) The more you use the computer the more it identifies your tastes and preferences.
e) The emergence of web 3.0 is due to the increase in the importance of entertainment in mobile devices.

4.
a) True
b) False. It is also about the interaction with users.
c) True
d) False. Their actions will be similar but not their interaction.
e) True
f) True
4 The Internet
Answer key

5.
a) relevant
b) catchy
c) stored
d) outstanding
e) stores
f) mall

6.
- to be acquainted with: to be well-informed
- to allow somebody to do something: to permit somebody to do something
- become: change into
- for instance: for example
- in terms of: regarding something

7.
Students' own answers

Grammar
1.
1. Will [Link] going to [Link] Continuous [Link] Simple

2.
a) arrives f) will buy
b) will call g) will travel
c) are going to buy h) is going to rain
d) are presenting i) is going
e) will help j) finishes

3.
Students’ own answers
Suggested answer:

-Where are you going shopping?

- I'm going to the shopping centre which is near your house.
- When are you going to go?
- I'm going at 7, when I finish classes.

4.
Students’ own answers

5.
a) will b) is going to c) leaves d) will e) will f) will g) are you meeting

6.
a) 2 b) 2 c) 2 d) 1 e) 1
 4 The Internet
Answer key

7.
Students’ own answers
Example: I am unlikely to do my homework for tomorrow because I have to play a match this evening.

8.
Students’ own answers

Listening
1.
a) The blog is about cooking.
b) She decided to create the blog when her husband died.
c) Her blog is different because it is about real, healthy and home-made recipes for real people. Other
blogs have ideal recipes.
d) The design was the most difficult part for her.
e) There are external links to other cooking websites, tutorials and a forum.
f) You have to have a good idea, find a catchy name and devote time to update the web regularly.

2.
1) a 2) c 3) b 4) b 5) c 6) c

3.
a) Commercials
b) Enrolled
c) Elderly
d) Photographs
e) Catchy

4.
Students’ own answers

Speaking
1.
Students’ own answers

Writing
1.
Students’ own answers

2.
Most Asimov's predictions were right. e), i) and j) may be subject of debate among the students.

4.
Students’ own answers
5 Office software
Vocabulary: Word processors. Spreadsheets and databases Grammar: Questions Speaking: Dealing with complaints
Reading: Open-source software Listening: A talk Writing: A survey

Answer key

Vocabulary
1.
a) Undo
b) Bold
c) Italics
d) Align
e) Justify
f) Indent
g) Highlight

2.
a) bold
b) undo
c) align
d) highlight
e) indent
f) italics
g) justify

The secret word is “bullets”.

3.
a) template
b) header
c) footer
d) spellcheck
e) macro

4.
a) highlight
b) drag
c) hold
d) press
e) click
f) place
g) right-click
h) choose

5.
a) spreadsheets
b) databases
c) spreadsheets
d) spreadsheets
e) databases
5 Office software
Answer key
6.
a) operators
b) formula
c) query
d) cells
e) field
f) worksheet

7.
a) True
b) False. Row 20 shows the money that a family has earned during the month of January.
c) True
d) True
e) False. The cell E7 will be recalculated.

Reading
1.
42% is the percentage of PC software packages that were pirated in the world in 2012.
40 billion dollars is the amount of money that was lost worldwide due to software piracy.

2.
a) Licenses of software programs are expensive and it is very easy to make a copy of a program.
b) It may contain viruses that can damage computers or lead to identity theft.
c) 1. Copying a program purchased legitimately and using it on several computers.
2. Cracking software to obtain its serial number or password.
3. Copying and distributing counterfeit software.
d) They are cancelled because programmers usually leave them to start working on a different one.

3.
a) True (line 3)
b) False (lines 6-7)
c) False (lines 10-11)
d) False (lines 17-18)

4.
1. b 2. b 3. a

5.
a) useful (line 1)
b) well-known (line 19)
c) bugs (line 25)
d) fix (line 26)

6.
a) hire a programmer
b) break the law
c) fix a problem
d) save money
e) purchase a license
 5 Office Software
Answer key

Grammar
2.
a) How fast is your internet connection?
b) How much did you pay for internet access last month?
c) How long have you lived in this town?
d) How often do you format your PC?

3.
a) Why are you crying?
b) Where will you stay when you go to London?
c) When did the film finish?
d) What do you do when you are sad?
e) Where were you when I called you?
f) What would you do if you were me?
g) When are you going to buy a car?
h) How long has she had her current mobile phone?

5.
a) Subject. Who invented the Internet?
b) Subject. Who told you that story?
c) Subject. What makes you laugh?
d) Object. What does she study?
e) Object. Who did the police arrest?
f) Subject. What happened last night?
g) Object. What did he steal?

7.
a) I was wondering why you moved to England.
b) Do you have any idea if Steve has ever studied abroad?
c) I'd like to know how much this alarm clock costs.
d) Could you tell me if your parents are coming tomorrow?
e) Do you know what time the shop closes?
f) I was wondering if you speak English.
g) Could you tell me why you left that job?

Listening
1.
a) False. She founded it with Andrés Martínez.
b) True
c) True
d) False. She worked as a journalist for two years.
e) False. They launched the site half a year later.
f) True
5 Office software
Answer key

The second part of the conversation starts at minute 01:37.

2.
a) No, it wasn’t. It was difficult because they had to get a lot of permits, they didn't know anything about
the world of business and no one knew about them. They didn't sell anything during the first two months.
b) Last year they earned 30,000€.
c) They are ambitious and put a lot of effort.
d) They display their products in street markets, they keep a blog and they are on every social
network.
e) They are going to sell their products through some shops located in Valencia.

3.
a) They had the idea of setting up a business. 3
b) Andrés finished his degree in Graphic Design. 2
c) They decided to sell their products in shops. 6
d) Dana worked as a journalist. 1
e) They launched the website of the company. 4
f) They started having profits. 5

Speaking
1.
S - I see. Would you like to exchange them for a new pair? 7
C - I don't need anything for now so I'll take the credit note. Thank you. 10
S - Good morning. Can I help you? 1
C - Yes, I bought these waterproof headphones last month and they're not working properly. 2
C - Well, they aren't waterproof at all. One of the earphones stopped working well as soon as I started to swim. I
had to dry them out to get them work again. Plus, the sound quality is terrible. I'm really disappointed. 4
S - I'm sorry about that. Have you got the receipt? 5
C - Well, actually I'd like my money back, please. 8
C - Yes, here it is. 6
S - What seems to be the problem, sir? 3
S - Oh, I'm afraid we don't give cash refunds. You can either choose something else or we can offer a credit note.
9

S - Good morning. Can I help you?

C - Yes, I bought these waterproof headphones last month and they're not working properly.
S - What seems to be the problem, sir?
C - Well, they aren't waterproof at all. One of the earphones stopped working well as soon as I started to swim. I
had to dry them out to get them work again. Plus, the sound quality is terrible. I'm really disappointed.
S - I'm sorry about that. Have you got the receipt?
C - Yes, here it is.
S - I see. Would you like to exchange them for a new pair?
C - Well, actually I'd like my money back, please.
S - Oh, I'm afraid we don't give cash refunds. You can either choose something else or we can offer a credit note.
C - I don't need anything for now so I'll take the credit note. Thank you.
 5 Office Software
Answer key

2.
1 Explaining a problem
2 Offering a solution
3 Explaining what you want
4 Apologising

3.
Students’ own answers

Writing
1.
Students’ own answers

2.
Nearly all students - Casi todos los estudiantes
The majority of students - La mayoría de los estudiantes
One out of 4 - Uno de cada cuatro
No one - Nadie
Half of the students - La mitad de los estudiantes
Most students - La mayoría de estudiantes
A good part of students - Una gran parte de estudiantes
One third of them - Un tercio de ellos

3.
Students’ own answers
6 Programming languages
Vocabulary: Programming languages Grammar: Giving instructions Speaking: Creating an online tutorial
Reading: Java Listening: Web programmers Writing: A set of instructions

Answer key

Vocabulary
1.
a) language
b) rules
c) tasks
d) programmers
e) Java
f) software
g) codes

2.
a) compiled
b) interpreted

3.
Compiled: C, C++, Objective C, COBOL, Java
Interpreted: HTML, XML, OHP, Java, Javascript

4.
a) HTML
b) XML
c) Javascript
d) PHP
e) C/C++
f) Objective-C
g) Java

5.
a) To create programs by writing code that instructs the computer what to do.
b) A compiler is a software program that converts source code files into machine code or object code so that
they can be recognized by the computer's CPU.
c) A variable is a symbol or name that stands for a value. They are used to store specific values within a program.
d) A function is defined as a relationship between defined values and one or more variables.
e) A parameter is a value that is passed into a function.

Encourage students to use specific sites to look up technical terms. For example, [Link]
or [Link]

6.
a) script
b) debug
c) IDE
d) execute

7.
Students’ own answers
6 Programming languages
Answer key

Reading

2.
a) People were interested because Java was a strange name for a programming language.
b) It was not possible to call it Oak because it was the name of an existing trademark.
c) They didn’t want to use the words net or web in order to avoid any obvious reference to the Internet.
d) He was drinking a cup of Peet's Java coffee when he suggested the name Java.
e) You may find many different stories about the origins of Java.

3.
a) True
b) False. The oak tree was outside the office.
c) False. The name had to imply an essence of technology but without the word web.
d) True
e) True
f) False. They just gave their opinion but they did not make the final decision.
g) False. It is just one more story you may find if you look for more information.
h) True

4.
a) lively h) weird
b) yell out i) dozen
c) concern j) survey
d) smart k) day-to-day
e) run l) computer-literate
f) discard m) out of the blue
g) trademark n) achieve

5.
a) Conditional: would revolutionize, If you do..., you may find
b) Present Perfect: has been, has always been
c) Past Perfect: had chosen, had just started
d) Passive: was developed, was first named
e) Past Continuous: were looking for, was drinking
 6 Programming languages
Answer key

Grammar

2.
Students' own answers

3.
a) switch on / pressing
b) scan / press
c) pressing
d) scanned / turn
e) has been scanned / switch off
f) save

4.
Students' own answers
Suggested answer: To make a Spanish omelette. First, slice the potatoes and onions into small pieces. Then, fry
them in a frying pan with a lot of oil. Whisk some eggs. Having fried the potatoes and onion, add the eggs and
mix all the ingredients. Once the mixture has been cooked at the bottom, turn the mixture over to cook the
other side. Turn the omelette by using an appropriate plate.

5.
a) 3 b) 4 c) 1 d) 5 e) 2

6.
Students' own answers

Listening
1.
a) He wants a web to make reservations in his restaurant.
b) They are going to use HTML, JavaScript and PHP
c) They will use MySQL
d) Four people will be involved in the project: the programmers, the systems administrator and the designer.
e) It will take two weeks to finish the project.

2.
a) Meredith
b) Derek
c) Mr Taylor
d) Meredith
e) Meredith and Derek
f) Sarah
g) Sarah
h) Derek
i) Michael
j) Mr Taylor
k) Derek
6 Programming languages
Answer key

3.
How about yours? - ¿Y el tuyo? / ¿Y tú?
don't you? - ¿no?
Let's start - Empecemos
should we use - deberíamos usar
Do you agree with that? - ¿Estás de acuerdo?
the more dynamic the web is the better - Cuanto más dinámica sea la web, mejor.
carry out - llevar a cabo
will be programming - programaremos / nos encargaremos de la programación
on sick leave - de baja por enfermedad
check Michael's availability - comprobar si Michael está disponible
How long - ¿Cuánto tiempo?
let him know - Se lo diré.
let's get on with it! - ¡Manos a la obra!

Speaking
A tutorial is a transmission of knowledge in a more interactive way. It includes examples and it is usually more
visual than a common set of instructions. Online tutorials are today used by many computer users to learn
about a wide range of aspects. The creators of tutorials are experts of the topic they talk about or common
users that want to teach and assist people that may need help.

1.
Students' own answers

2.
Students' own research and videos

3.
In the speaking task, the students will make their own tutorial. To do so, they can use the following programs:
hypercam, audacity, movie-maker, etc.
If they are not acquainted with these programs, they can use easier methods such as recording themselves
with a camera or just recording the audio. You can also ask for the IT teacher's help.
They will need microphones.
It is important that they use the appropriate grammar structures to give instructions. It is advisable for them
to create an outline with ideas and information they want to include.

Once the video tutorial has been created, the groups show it to the class. The rest of students can evaluate
their work paying attention to grammar, English, clarity or presentation among other aspects. It is also a
good idea to organise a competition for choosing the best tutorial of the class.
 6 Programming languages
Answer key

Writing
2.
Turn on - Encender
Locate - Localizar
Press - Pulsar
Hold- Mantener apretado
Blink - Parpadear
Save- Guardar
Turn off - Apagar
Release - Soltar

3.
a) Imperative
Turn on the TV
Make sure you can see
Locate the 3-digit code
press and hold the <OK>.
Press <OK> to save this TV brand code
Press the red button twice
Turn the TV off
Turn the TV on
Press and release <VOL +> <VOL -> and <CH +> <CH ->

b) Future
This user manual will show you
The red led on the remote will blink twice and then stay on.

c) By + -ing
Turn the TV off by using the red button.

4.
Students' own answers

5.
Students' own answers
7 Security
Vocabulary: Computer security Grammar: Conditionals Speaking: A discussion
Reading: Avoiding risks Listening: Cybercrimes Writing: An email of apology

Answer key

Vocabulary
1.
a) Security
b) Safety

2.
a) Security
b) Safety
c) Security
d) Safety

3.
Students' own answers

4.
a) Hacker
b) Cracker
c) Virus
d) Worm
e) Trojan
f) Malware
g) Spyware
h) Adware

5.
a) https / padlock
b) username / password
c) message / spyware

7.
Students' own answers

8.
Discussion
Make sure the students write down ideas about privacy referring to different topics (social networks,
photographs, videos…). Write some questions on the board to give them some more ideas to talk about
(dangers, risks, places where that happens, different users, possible solutions…). Help them with vocabulary
and grammar structures.
7 Security
Answer key

Reading

2.
RISKS: hackers, malware, virus, trojans, worms, spyware, unknown programs, email attachments, cookies.
SECURITY: anti-virus software, lock, SSL certificates, encryption, decoded (decryption), firewalls, passwords.

3.
a) Buying a flight ticket is risky because you introduce confidential information such as your ID number or your
credit card and it can be stolen by hackers.
b) To protect your PC from malware you shouldn't download unknown programs, you shouldn't open
unknown emails and you should install a good anti-virus.
c) You should disallow cookies because they are a risk for your privacy.
d) Online shoppers make sure that websites have the SSL certificate to verify their authenticity.
e) No, they can't. They can only be decoded by someone who has the correct decoding key.

4.
a) False. It is not always dangerous if you follow the tips provided in the text.
b) False. Provided that you know the sender and the content of the message (the sender is not enough).
c) True
d) True
e) True
f) False. They are used to limit data and protect a server from damage by unauthorized users.

5.
a) Purchases (line 2)
b) Avoid (line 8)
c) Set (line 14)
d) Therefore (line 17)
e) Guarantee (line 25) / make sure (line 20)

6.
a) Crucial (line 1)
b) Dangerous (line 4)
c) Disallowing (line 17)
d) Higher (line 17)
e) Trust (line 19)
f) Reliable (line 20)

Review with the students the use of prefixes in word formation (dis- / un- / mis-) and the use of
comparatives (higher)
 7 Security
Answer key

7.
Students' own answers
Make sure the students speak in English. Ask them to write down some ideas if necessary. After speaking in
pairs, ask them to share their ideas with the rest of the class and moderate a discussion in class about online
shopping. Prepare more questions:

- What are the advantages and disadvantages of online shopping?

- Who are the most common shoppers?
- What do people usually buy and why?
- Is online shopping a threat for real shops?

Grammar
2.
a) go / travel
b) make
c) rains / snows
d) have / bring
e) cooks

3.
a) when
b) if
c) when
d) unless
e) if
f) unless

4.
a) study / will go
b) won't celebrate / doesn't improve
c) will be / eats
d) won't get / doesn't send
e) don't hurry / will be

5.
Suggested answers:
a) If I were fluent in English, I would participate more in class.
b) If I were younger, I would go out with my friends.
c) If I did more exercise, I would be fit.
d) If I had more free time, I would play an instrument.
e) If I met a famous person, I would ask him/her for an autograph.

6.
a) had gone / would have studied
b) would have been / had not married
c) wouldn’t have missed / had woken up
d) had continued / would have been
e) wouldn’t have met / had not studied
7 Security
Answer key

7.
a) If I had saved money, I could have bought flowers for my girlfriend.
b) If Teresa had practised more, she wouldn't have failed the driving test.
c) If the students had agreed with the education policies, they wouldn't have gone on strike.
d) If Michael hadn't cheated on Claire, she wouldn't have broken up with him.
e) If I hadn't lost your phone number, I would have phoned you.

8.
Students' own answers

9.
Students' own answers
You can play as many times as you want with different sentences. Make the students use action verbs to
create the story.

Listening
1.
Speaker 1 d) b)
Speaker 2 b) c)
Speaker 3 a) d)
Speaker 4 c) a)

2.
Speaker 1
a) She had to write about 19th century American writers. She had to write 3,000 words.
b) She failed the subject and had to retake the exam six months later.

Speaker 2
c) It was about manga comics.
d) He sent weird messages to him, insulted him and posted pictures of him.

Speaker 3
e) She sent her credit card number and her bank account number.
f) She trusted the email because it had the logo of the bank and it was a message sent by the director.

Speaker 4
g) She is worried about it because she is a writer.
h) The main excuse is price.

3.
Students' own answers
 7 Security
Answer key

Speaking
2.
Students' own answers

- Make sure they work hard when being in small groups to think of as many ideas as possible. They will
need them in the discussion.
- Be careful with those strong and weak students. All of them must speak at least once.
- Check that they use the expressions in the book.
- Evaluate their fluency, accuracy, content, pronunciation and interaction.
- Take part and participate when necessary.

Writing
2.
a) She complained about a computer that she had bought the previous week. She was told that her PC had
an antivirus installed but it was not true. She got a virus and it spread to some PCs of her office.
b) She wants a compensation for the inconvenience.
c)
complain about - quejarse
call a meeting - convocar una reunión
policy - política
To my surprise - Me sorprendí cuando...
disappointed - decepcionado/a
looking for compensation - Busco algún tipo de compensación económica
Looking forward to hearing from you soon - Quedo a la espera de sus noticias
Yours faithfully - Atentamente
d) Students' own answers
e) Students' own answers

3.
Students' own answers
8 Applications and multimedia
Vocabulary: Types of applications. Multimedia Grammar: The passive Speaking: Creating an application
Reading: Waiters or machines? Listening: Google Glasses Writing: Tweeting

Answer key

Vocabulary
1.
Students' own answers
Suggested answers:
- Some of the applications are: maps, calendar, media player, compass, search engine, weather forecast, chat,
camera, diary or thermometer.
- Most of them have replaced human actions: maps, calendar, compass, address book,etc.

2.
a) Hybrid applications
b) Web applications
c) Native applications

3.
Native applications: Camera, Angry Birds, Yelp, Compass, Shazam
Web applications: Google Books, Gmail, Google Maps, Air bnb
Hybrid applications: Financial Times, Twitter, Flipboard

4.
Students' own answers

Suggested answer: Multimedia refers to the integration of different forms of media. This includes text,
graphics, audio, video and animation. In other words, it combines media and content.

Encourage the students to provide examples.

5.
a) Animation
b) Video/audio clip
c) Presentation
d) Tutorial
e) Media
f) Videogame
g) Digitise
h) Interactivity
i) Simulation
j) Fair use

6.
Students' own answers
8 Applications and multimedia
Answer key

Reading
2.
Paragraph 1 - c)
Paragraph 2 - e)
Paragraph 3 - a)
Paragraph 4 - d)
Paragraph 5 - b)

3.
a) Tablets contribute to an easier and faster service because customers order food themselves and no waiters
are needed. This way, they avoid a long waiting and possible mistakes that waiters sometimes make.
b) The owner says that the design of the restaurant stresses family life and entertainment. New technolgies are
used in his restaurant for fun and to live a new experience.
c) Yes, they do. Entertainment possibilities of the new service attract bigger groups of people to the
restaurants. They also leave the place faster, which implies having more clients per day. With visual tablets,
clients are thought to order more food than with paper menus.
d) The writer compares tablets with paper menus to argue that tablets are more expensive to buy and to
maintain.
e) The most important disadvantage is that you lose personal contact with waiters and people around you and
this is negative considering that eating out is a social and leisure activity.

4.
Paragraph 1: trying out / well-known
Paragraph 2: queuing / chances
Paragraph 3: pleasant
Paragraph 4: turnaround / extras
Paragraph 5: beverage / leisure / downside

5.
Students' own answers

6.
Students' own answers
 8 Applications and multimedia
Answer key

Grammar
2.
a) is located
b) are produced
c) is bought
d) was finally completed
e) invested

3.
a) She was attacked in the street last night.
b) A man who was driving very fast was arrested by the police.
c) All the photographs of London had been displayed in the museum by the artist.
d) The students will be invited to the party by their teacher.
e) The Olympics were started by the Greeks.

4.
a) Documents are printed every day in the conference room.
b) A letter was sent from Barcelona last week.
c) The sandwiches have not been eaten by the children yet.
d) The shop will be closed next month.
e) New boots were used by the football player in the last match.

5.
a) had
b) wanted
c) created
d) was
e) did not have
f) is
g) are uploaded
h) are then downloaded
i) is devoted / is being devoted
j) feels
k) plans / is planning
l) is needed/will be needed.

6.
1.
a) New football t-shirts were given to all the boys by the organisers.
b) All the boys were given football t-shirts by the organisers.
2.
a) A bike was given to my mother by my father on her birthday.
b) My mother was given a bike by my father on her birthday.
3.
a) Bedtime stories were read to my sister by my mother.
b) My sister was read bedtime stories by my mother.
8 Applications and multimedia
Answer key

Listening
1.
Google Glasses is the name for a type of wearable computer created by Google. These futuristic glasses
provide users with a virtual display of features of Android smartphones and other features.

2.
a) 4 e) 3
b) 3 f) 1
c) 2 g) 4
d) 1 h) 2

3.
a) Google Glasses weigh no more than 50 grams.
b) When you give a command, the glasses connect you directly to the search engine.
c) The voice input is good for extreme athletes who want to record unforgettable experiences and for ordinary
users who want to record tutorials.
d) They are comfortable because they are light and you feel as if you were wearing other glasses.
e) They convert the currency rate, provide you with information about the attractions of the places and
translate expressions. They also show your boarding pass and remind you about hotel reservations.

4.
The speakers could…
- Find out the length of the Brooklyn Bridge
- Navigate and try new routes
- Get information about weather, threats and places
- Convert currency
- Translate some expressions
- Get information about attractions
- Have access to the boarding pass
- Remember appointments or important dates

@
Students' own search

Speaking
1.
Students' own answers

2.
Students' own answers
 8 Applications and multimedia
Answer key

4.
Students' own presentations

Tips:
- Monitor the students while they are speaking.
- For the final presentation encourage them to use visual aids. Prezi ([Link]) and Glogster
([Link]) are two free online programs that can help them make presentations fun, eye catching
and engaging. Both allow you to place objects on a canvas and navigate between videos, images, texts and
other presentation media.

Writing

1.
Students' own answers

2.
Students' own answers

3.
To reply: To answer a message
To retweet: To post someone's tweet on your wall
@: Symbol that represents a twitter user (@abelgalbezelt)
Home: Main page
Message: Private text sent from one user to another one
Followers: People that follow you and read your updates
Tweet: Comment that you post for your followers to read
Following: Becoming someone's follower in order to read his/her posts
Favourite: If you like a tweet, you can mark it as favourite.
Hashtag: A symbol used to mark keywords or topics

4.
Look at the photograph and analyse the elements with the students.

5.
- It would be interesting that the teacher had a Twitter account to use in class. Contact @abelgalvezelt. He uses
Twitter in his English classes and he can provide you with some ideas.
- Create an account and make sure your students have one. The language settings must be in English.
- Write a tweet in English about your classes or about a controversial subject and encourage your students to
reply to you. You can use the hashtag #englishclass (and your name or the year)
- If you are not familiar with social networks, choose one student to play your role.
- It can be a motivating and innovative activity to be carried out in class.
9 The world of work I
Vocabulary: Jobs in IT and telecoms Grammar: Reported speech Speaking: A video CV
Reading: Job adverts Listening: Description of a company Writing: A CV

Answer key

Vocabulary

1.
a) Database administrator
b) IT Teacher
c) IT Support Officer
d) Developer
e) Network administrator
f) Webmaster
g) Hardware engineer
h) Software engineer
i) Computer security specialist
j) Project manager

2.
Students' own answers

3.
Students' own answers

4.
a) Communication
b) Electronics
c) Telematics

5.
Students' own answers

6.
a) role
b) Internet
c) Satellites
d) Mobile phones
e) Television
f) Wiring

7.
Students' own answers
It can be presented as a voluntary task. If a student does not have anyone to interview they can find out about
someone in the Internet and write information about him/her. They can also interview one of their IT teachers.
Make them submit the activity in an attractive format: video, poster or the interview with some photos.
9 The world of work I
Answer key

Reading
2.
Students' own answers.

3.
a) Troubleshoot
b) Optimise
c) Meet requirements
d) Bachelor's
e) Hold

4.
a) In the data administrator position because one of his/her duties will be to troubleshoot.
b) The translator offer requires more communication skills because the candidate will need to communicate to
do his/her job. In the other two jobs, communication skills are not needed apparently. (Make sure students do
not confuse communication skills- the ability to speak and communicate- with communication as a science in
job 3).
c) No, it is not. Experience is not required in the translator job and is just desirable in the database
administrator job. It is a requirement for the telecom engineer.
d) In the third job. The Telecoms Engineer should be residing in Dubai for a long-term project.

5.
a) False. Only in advert 3, a degree is required.
b) True.
c) False. They contact with the employer by email in advert 2 (translator).
d) True.
e) False. It is not fixed, it is approximate and it may be improved by bonus depending on the employee's
performance.

@
Students' own answers

Make sure they look for good examples and the sources they use are reliable. Devote time to project the
adverts on the board and analyse all the elements.
 9 The world of work I
Answer key

Grammar
2.
a) Andrew said (that) he understood German.
b) The employee said (that) his/her boss didn’t allow him/her to use the phone at work.
c) Brad said (that) the company was raising the salaries that day.
d) Micaela said (that) she had never been there before.
e) The technician said (that) she hadn’t updated that computer for two years.
f) The teenagers said (that) they had gone out the night before.
g) The receptionist said (that) they hadn’t checked the voicemail the day before.
h) Pete said (that) he had got into the bus by ten.
i) Barry said (that) he wouldn’t see me the following day.
j) Rose said (that) she would sleep better with those pills.

3.
a) Alma said, “I am leaving tomorrow.”
b) Danny said, “I got married last year.”
c) Veronika said, “I'll come and help you tomorrow.”
d) Liz said, “I don't like mushrooms.”
e) The children said, “We don’t want to go to bed.”
f) The journalist said, “The King is going to abdicate this evening.”

4.
a) My mother asked/told (me/us) to tidy up my room that day.
b) Anne asked/told (me/us) to buy a present for daddy's birthday.
c) Megan told (me/us) to read that book because it was very interesting.
d) The teachers told/asked (me/us) not to smoke in the school.
e) The IT worker told (me/us) not to install two different antivirus programs on the same computer.

5.
a) She asked me what an operating system consisted of.
b) She asked me why I had got home so late the night before.
c) She asked me if I had been to Paris.
d) She asked me how often I visited my parents.
e) She asked me if I had studied the reported speech before.
f) She asked me if I would come later.

Listening
1.
a) Vincent's company mixes agriculture and computer science.
b) Farms, wine cellars and cultivations.
c) These programs control their birth, death, labours or diseases.
d) satellites
e) Their role is to translate the programs into Spanish and sell them in Spain, offering technical support and
training. They also visit farms and companies to explain how their gadgets work.
f) The departments are the Accounting department, the Human Resources department, the Marketing
department, the Management department, the Product department and the Technical Support
department.
g) Romania, Belgium and Morocco
9 The world of work I
Answer key

2.
a) False. It is a program which helps people find jobs.
b) True.
c) True.
d) False. They can be used in smartphones, computers and consoles.
e) False. There are 800 employees in Paris / There are 30 employees in Spain.
f) True.

3.
-Employee: Worker -Offices: Different venues where workers of the
-Company: Business same company work
-Provide: supply, give -Requirements: necessity, condition
-Subsidiary company: A company that is partly or -To apply: To ask for
completely owned by another company that controls it -Applicants: People in search of a job
-Our role is to: Our responsibility is to -Degree: University Diploma
-To achieve goals: To get objectives

Writing
2.
Students' own answers
- The main difference would be that in English, applicants explain their tasks in their previous jobs providing
specific information: organised, coordinated, responsible for, etc.
- Diploma: Certificate; Master’s degree: Degree awarded after the completion of university studies; Bachelor’s
degree: Academic award; Vocational Training Course: Training course for a specific profession (Ciclo
Formativo); Responsible for: In charge of; Knowledge of: To know about something; Skills: Abilities;
Proficiency: Mastery
- Europass is a standardized CV among European citizens or applicants looking for a job in Europe. Show the
students examples of Europass CVs and analyse them in class.

3.
Students' own answers
They can use the Europass model [Link] or the one in the book.

Speaking
1.
Students' own answers
Ask them to give their opinion without saying if they are right or wrong. The answers are below in activity 3.

2.
Students' own answers

4.
Students' own answers
The students will create their videos at home because they will need a calm and relaxing atmosphere to look
professional. Make sure they understand the tips above. They can record their videos using a video camera
(the easiest way). They can also use video editing programs to add photos, music or other elements if they feel
confident with these kind of programs.
10 The world of work II
Vocabulary: Working conditions. Personal qualities Grammar: Revision of verbal tenses Speaking: A job interview
Reading: Looking for a job Listening: A job interview Writing: A cover letter

Answer key

Vocabulary
1.
a) apply for
b) hires
c) earn
d) works overtime
e) left
f) fired
g) is unemployed

2.
a) fire b) leave c) fire d) hire e) to be unemployed
f) work overtime g) salary h) résumé

3.
1- e 2- a 3- d 4- b 5- c 6- f

4.
Students' own answers

5.
a) hard-working
b) shy
c) knowledgeable
d) responsible
e) impatient
f) a fast learner
g) a good team player
h) punctual
i) organised
j) reliable

6.
Tenacity: Perseverance
Accuracy: Precision or correctness
Imagination: Creativity, power to create in one's mind
Ambition: Strong desire for success
Efficiency: Effectiveness
Creativity: Imagination, being original
Leadership: Ability to lead a group of people with different ideas
Logical reasoning: Ability to think logically and analytically
Multitasking: Carrying out several tasks at the same time
Sociability: Ability to communicate and interact with others
Charisma: Great personal charm
Good with figures: Good with numbers and statistics
Communication skills: Ability to interact with others.
10 The world of work II
Answer key

7.

Students' own answers

Reading
2.
a) Salary (line 3) e) Unconceivable (line 16)
b) A single (line 5) f) Aim (line 18)
c) Recruitment (line 8) g) Rude (line 23)
d) Entails (line 11) h) Trendy (line 30)

3.
a) job-hunt
b) abroad
c) bear in mind
d) background
e) looks

4.
a) Working abroad is attractive because people like the idea of travelling, meeting new people, learning a
language, getting more money and living a new experience.
b) It is important to consider that it may vary depending on the country we are. Some countries give more
importance to education and qualifications whereas others put more emphasis on the work experience.
c) A candidate in Spain would mention the salary in a job interview but not at first. It is more common to
talk about it later, in a different conversation or even after getting the job. It is considered rude to talk
about it at the beginning of the interview.
d) In Spain a more casual appearance would be accepted in a job interview. That would not happen in
England.
e) No, they do not because they usually find poor jobs with worse conditions and worse salary than in their
home countries.

5.
a) True
b) False. That depends on the country you are.
c) True
d) True

6.
Students' own answers.

Encourage students to find a person who has worked abroad. It could be interesting to learn about a real
experience.
 10 The world of work II
Answer key

Grammar
1.
a) are you applying
b) have sent / haven't received
c) am finishing
d) Do you like
e) doesn't think

2.
a) was waiting / called
b) arrived / had already finished
c) said / had worked
d) came into / knew
e) didn't get / didn't have

3.
a) are you wearing / am going to play
b) will be
c) are going to talk
d) will definitely be
e) are going to spill

4.
a) She explained that she was responsible for providing logistical support.
b) The interviewer asked (her/him) why she/he had left her/his last job.
c) She said that she had worked as a shop assistant for thirty years.
d) He asked (him/her) what his/her salary expectations were.
e) She told me that they would call me for a second interview.
f) She asked me if I work/worked well under pressure.

5.
a) don't change
b) hadn't told
c) will stand out
d) were
e) would move

6.
a) am writing k) speak (or spoke)
b) am doing l) have already forgotten
c) have been m) didn't understand
d) am learning (or have learnt) n) am getting used to (or I have got used to it)
e) am also doing o) usually go out
f) will definitely end up p) are travelling
g) know q) will write
h) lived r) phoned
i) met s) had just gone out
j) were studying t) don't call
10 The world of work II
Answer key

7.
a) Are you meeting
b) I haven't seen him
c) I am not going to visit my
d) She has been the Marketing Director for
e) the class had already started
f) were interviewed by the woman

Listening

1.
Students' own answers

2.
Replace a person: To work in one's person vacancy and carry out his/her tasks.
Weakness: Flaw, negative aspect
Career goals: Objectives and expectations in your professional career
Willingness: Enthusiasm
Strength: Positive quality
Requirement: Necessity

3.
a) She is applying for the webmaster position.
b) She studied Computer Science and has a Master’s degree in Information Technology.
c) She worked as a part-time teacher in a school teaching Computer Science at different levels. She also has
experience in preparing training courses for the staff.
d) She is very reliable and self-motivated.
e) She works overtime, sometimes her work becomes more important than personal life and she is
impatient.

4.
a) False. She was responsible for the website and she contributed with marketing ideas.
b) False. She worked there because the previous webmaster was on sick leave.
c) True
d) True
e) False. That is her long-term goal. Her short-term goal is to work in the company.
f) False. They will call her.
 10 The world of work II
Answer key

Speaking

2.
Students' own answers
Suggested answers:

Mrs Torres’s answers are inappropriate.

- Reason for leaving the job: She says, “I quit. My boss was not a very nice person. She was too bossy and
demanding.” You shouldn't speak badly about your former bosses or colleagues.

- Description of tasks: She says, “I was the secretary.” You should list your job duties. A good answer would be:
“I was the secretary. I was responsible of maintaining office systems including data management and filing,
meeting and greeting visitors and taking dictation and minutes.”

- Strengths: She says, “I am good at typewriting. I type 140 words per minute.” You should describe the way you
work and use adjectives that describe your personal qualities. A good response would be: “I am well organised,
and have a calm and professional manner. I have tact and discretion and I am good at multi-tasking.”

- Weaknesses: She says, “Actually, I do not have any weakness. I consider myself a very hard-working person.”
Hiring managers know that no one is perfect. They want to know that you are aware that you make mistakes
but know how to deal with them or are trying to fix them. For example, if you are not very good at public
speaking, a good answer would be “I used to be nervous when it came to public speaking. Last year I took
public speaking classes and realized how much fun it could be. Now I actually look forward to speaking in front
of groups.”

-Languages: She says, “I'm afraid I was never good at languages at school.” You should never highlight your
weaknesses. If you are not good at languages, you can say that you are trying to improve your level of certain
language. “I have a basic level of English but I intend to start taking classes in a near future.”

3.
The questions are:
Tell me about yourself.
Why did you leave the job?
What exactly did you do (in your last job)?
What do you consider your greatest strength?
May I ask you what your greatest weakness is?
Why are you interested in working for us?
What are your salary requirements?
What are your career goals?
Do you have any questions to ask me?

Other common interview questions are:

What do you know about this company?
Why should we hire you?
Why do you want this job?
Describe a difficult experience at work and how you handled it.
10 The world of work II
Answer key

Describe your best boss and your worst boss.

Do you prefer to work alone or in a team?
Have you ever had difficulty working with a manager?
What can you do for this company?
What did you like or dislike about your previous job?

4.
Students' own answers

Make sure the students understand all the vocabulary.

Encourage them to add more information to the details provided.
When they finish they can role play the situations in front of the class.
It is also a good idea to watch some clips or videos of real job interviews to be analysed in class.

Writing
A letter of application or cover letter is the letter you have to write when applying for a job. It is addressed
to the future employer to get an interview. These letters contain information about your qualifications and
experience, state your purpose and enclose a CV.

1.
1) to apply for
2) currently
3) relevant work experience
4) Concerning
5) I believe
6) hearing from you

2.
Students' own answers