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E-Commerce Question Paper

The document is a question paper for an E-Commerce course, structured into four sections: very short answer questions, short answer questions, short essay questions, and long answer questions. It covers various topics including definitions, types of e-commerce, e-CRM, supply chain management, e-payments, ERP, and digital marketing. The paper is designed to assess students' understanding and knowledge of e-commerce concepts and applications.

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Ansika Kumari 9b roll no.33
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25 views2 pages

E-Commerce Question Paper

The document is a question paper for an E-Commerce course, structured into four sections: very short answer questions, short answer questions, short essay questions, and long answer questions. It covers various topics including definitions, types of e-commerce, e-CRM, supply chain management, e-payments, ERP, and digital marketing. The paper is designed to assess students' understanding and knowledge of e-commerce concepts and applications.

Uploaded by

Ansika Kumari 9b roll no.33
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Question Paper: E-Commerce

Time: 3 Hours

Maximum Marks: As per University Norms

Section A: Very Short Answer Questions


(1 Mark × 10 = 10 Marks)

1. Define E-Commerce.

2. What is B2B e-commerce?

3. Mention any one force behind e-commerce.

4. What is e-Governance?

5. Define E-CRM.

6. What is Supply Chain Management (SCM)?

7. What is a digital wallet?

8. Expand ERP.

9. What is Social Commerce?

10. What is digital marketing?

Section B: Short Answer Questions


(2 Marks × 10 = 20 Marks)

11. State any two characteristics of E-Commerce.

12. Mention any two types of B2B markets.

13. Give two real-life examples of B2C e-commerce.

14. What is C2C e-commerce?

15. List any two features of E-CRM.

16. What are the goals of E-CRM?


17. Mention two methods of e-payment.

18. State any two risks involved in e-payments.

19. Write any two benefits of ERP.

20. Mention two advantages of social media advertising.

Section C: Short Essay Questions


(5 Marks × 4 = 20 Marks)
Answer any FOUR questions.

21. Explain the nature and concepts of E-Commerce.

22. Describe types of B2B markets: independent, buyer-oriented, supplier-oriented and e-


marketplace.

23. Explain the phases of E-CRM.

24. Discuss the functional components of E-CRM.

25. Explain types of supply chain in SCM.

26. Describe the methods of e-payments.

27. Explain the phases of ERP implementation.

28. Discuss the features of social commerce.

Section D: Long Answer Questions


(10 Marks × 2 = 20 Marks)
Answer any TWO questions.

29. Explain B2C e-commerce business models in detail with real-life examples.

30. Discuss Digital Payment Systems covering digital wallets, payment gateways, UPI, NPCI
and risks involved in e-payments.

31. Explain ERP in detail: definition, features, modules, benefits and limitations.

32. Describe Digital Marketing: definition, objectives, methods and limitations. Also explain
the role of social media advertising.

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