INTERVIEW QUESTIONNAIRE
Position: Medical Counter Assistant (Pharmacy)
Facility: __________________________
Candidate Name: ____________________
Highest Qualification: ____________________
Interview Date: ____________________
Interview Panel: ____________________
SECTION A: PERSONAL BACKGROUND & MOTIVATION
1. Please introduce yourself.
2. What training or experience do you have related to pharmacy or medicine handling?
3. Why do you want to work at the pharmacy counter in this facility?
4. Have you ever worked in a pharmacy, chemical shop, or dispensary before? Explain
your role.
SECTION B: UNDERSTANDING OF THE ROLE
5. In your own words, what does a Medical Counter Assistant do in a pharmacy?
6. What is the difference between a pharmacist/pharmacy technician and a medical
counter assistant?
7. Why is accuracy important when issuing medicines?
8. What risks can occur if medicines are given wrongly?
SECTION C: BASIC KNOWLEDGE OF MEDICINES & PHARMACY PRACTICE
9. What information should you check on a prescription before dispensing?
10. What do you understand by dosage, frequency, and duration of medicines?
11. How would you explain medicine instructions to a patient who cannot read?
12. Why should some medicines not be sold without a prescription?
13. How would you handle medicines with similar names or packaging?
SECTION D: DISPENSING, RECORD-KEEPING & STOCK SUPPORT
14. How would you support the pharmacist/technician during busy clinic hours?
15. What records are usually kept at the pharmacy counter?
16. How would you handle expired or damaged medicines?
17. What is FIFO/FEFO and why is it important in the pharmacy?
18. How would you help in stock counting and arrangement of medicines?
SECTION E: CUSTOMER CARE & COMMUNICATION
19. How would you treat a patient who is angry or impatient?
20. How would you handle a patient who demands a medicine not prescribed?
21. How would you explain side effects or warnings given by the pharmacist?
22. What would you do if you do not understand a prescription or instruction?
SECTION F: ETHICS, SAFETY & PROFESSIONAL CONDUCT
23. What does patient confidentiality mean in the pharmacy?
24. What would you do if a patient offers you money to give extra medicine?
25. How would you handle a medicine error you noticed after dispensing?
26. Why is it important to work only within your role and limits?
SECTION G: SCENARIO-BASED QUESTIONS
27. A patient returns saying the medicine given is different from what the doctor wrote.
What would you do?
28. You notice a medicine is almost expired but still being issued. What action would you
take?
29. The pharmacy is very busy and patients are waiting. How would you remain accurate?
SECTION H: WORK ATTITUDE & TEAMWORK
30. How do you handle pressure during peak OPD hours?
31. Are you willing to work shifts, weekends, or public holidays if required?
32. How do you respond to supervision or correction from senior staff?
33. Describe a time you were trusted with responsibility.
SECTION I: CLOSING QUESTIONS
34. What personal quality makes you suitable for a pharmacy role?
35. What training do you think you may need to perform well?
36. Why should management trust you to work around medicines?
37. Do you have any questions for the interview panel?