NATIONAL SKILL TRAINING INSTITUTE FOR WOMEN AGARTALA, TRIPURA
INFORMATION SHEET
Name: Aditi Saha. Trade: Office Management
Lesson (Topic):Planning & Controlling of Office Functions. Time: 30 min
Date:
Objective: (At the end of this lesson the trainees will be able to)
1. Meaning of Planning.
2. Planning of office Functions.
3. Meaning of controlling.
4. Controlling of Office Function.
Detail information: -
.PLANNING AND CONTROLLING OF OFFICE FUNCTIONS
Planning
Planning is the function that determines in advance what should be done. It consists of
selectingthe office objectives, policies, programs, procedures,and other means of achieving
these objectives.
Planning of Office Functions
1. Planning is a goal-oriented activity and paves way to achieve office objectives by
suggesting actions to be taken.
2. It is the primary function and lays foundation for all other managerial functions of
office. All other functions viz. organizing, staffing, directing and controlling are
designed to support the achievement of office objectives.
3. Planning is a pervasive function as it is preformed in all offices at all levels.
4. Planning is a thinking, intellectual, and rational process. It involves use of mental
faculties.
5. It is a continuous process as old plans need to be revised and new plans needs to be
madeas per changed circumstances in office.
6. It is futuristic in nature as it involves anticipating and affects future of office.
7. Planning is based on decision-making, which involves choosing among alternative
courses of actions. Planning assumes existence of alternatives, which are evaluated,
and then best is chosen for implementation.
8. Planning is an integrated process. Planning results in different plans, which are
independent, yet need to be interrelated. This process of integration results in end-
means chain.
Controlling
Controlling is an important function of office manager. Controlling ensures that office
objectives are being achieved in a predefined manner and as per per-decided time schedule.
Inorder to seek per-decided outcomes from office staff, office manager needs to effectively
control the activities of the subordinates.
Controlling of Office Functions
1. Controlling is a universal process as it is exercised for all activities of the office.
2. It is a continuous process as employee efforts need to be continuously monitored to
keep them on right track.
3. Control is forward looking, as past cannot be controlled.
4. Control involves measurement, as it requires comparing actual performance with
thestandards.
5. Control curbs the undesirable behavior and makes people conform to rules and
regulations.
Reference: Trade Theory, Google