My name is Nkezih Joy Mache, and I am a Level 400 student at the Faculty of Economic and
Management Sciences. This questionnaire is part of my research on "The Effects of Digital
Service Quality on the Level of Tax Compliance of Taxpayers in the Formal Sector in Bamenda
II." In today's digital age, the quality of online services significantly influences taxpayer behavior
and compliance. Understanding how factors such as service reliability, user-friendliness, and
perceived security affect tax compliance is crucial for improving tax administration and
encouraging timely payments. Your responses will provide valuable insights into this important
topic. Thank you for your participation!
Please mark a tick in the box that best represents your answer to each question.
Section A: Demographic Data
1. Age:
[ ] 18-24 – [ ] 25-34 – [ ] 35-44 – [ ] 45-54 – [ ] 55 and above
2. Gender:
[ ] Male – [ ] Female – [ ] Other
3. Level of Education:
[ ] Primary – [ ] Secondary – [ ] Tertiary – [ ] Postgraduate
4. Occupation:
[ ] Self-employed – [ ] Employed in the private sector– [ ] Employed in the public sector
5. How long have you been paying taxes?
[ ] Less than 1 year – [ ] 1-5 years – [ ] 6-10 years – [ ] More than 10 years
Section B: Assessing the Impact of Service Reliability on Tax Compliance Rates
6. How often do you experience technical issues when using digital tax services?
[ ] Very often – [ ] Often – [ ] Sometimes – [ ] Rarely – [ ] Never
7. How would you rate the reliability of digital tax services in Bamenda II?
[ ] Very reliable – [ ] Reliable – [ ] Neutral – [ ] Unreliable – [ ] Very unreliable
8. Do you believe that reliable digital services encourage timely tax payments?
[ ] Strongly agree – [ ] Agree – [ ] Neutral – [ ] Disagree – [ ] Strongly disagree
9. Have you ever delayed your tax payment due to unreliable digital services?
[ ] Yes – [ ] No
Section C: Evaluating User-Friendliness of Digital Tax Services
10. How easy is it for you to navigate the digital tax service platform?
[ ] Very easy – [ ] Easy – [ ] Neutral – [ ] Difficult– [ ] Very difficult
11. How satisfied are you with the information provided on the digital tax service platform?
[ ] Very satisfied – [ ] Satisfied – [ ] Neutral – [ ] Dissatisfied – [ ] Very dissatisfied
12. Do you feel that a user-friendly interface impacts your willingness to comply with tax
obligations?
[ ] Strongly agree – [ ] Agree– [ ] Neutral– [ ] Disagree– [ ] Strongly disagree
13. Have you ever sought assistance due to difficulties in using digital tax services?
[ ] Yes – [ ] No
Section D: Analyzing the Influence of Perceived Security on Trust and Compliance
14. How secure do you feel when using digital tax services?
[ ] Very secure– [ ] Secure– [ ] Neutral– [ ] Insecure– [ ] Very insecure
15. Do you believe that perceived security influences your trust in digital tax services?
[ ] Strongly agree – [ ] Agree – [ ] Neutral – [ ] Disagree – [ ] Strongly disagree
16. Have you ever hesitated to comply with tax obligations due to concerns about security?
[ ] Yes – [ ] No
17. How important is data protection for your overall satisfaction with digital tax services?
[ ] Very important– [ ] Important– [ ] Neutral– [ ] Less important – [ ] Not important at all