VENDOR PACKING

&
ROUTING GUIDELINES

Updated 6/9/2023
 RE: PACKING AND ROUTING GUIDELINES

The sections below of The Chico’s Retail Services, Inc. Packing and Routing
Guidelines have been updated. Updated instructions, procedures and compliance
requirements will be effective as of April 18, 2019. Please read through this
ENTIRE Guideline as this will replace all previously issued Vendor Guidelines.
Debits will be issued for ALL Non-Compliant processes and procedures.
Below please find a list of sections where Chico’s, WH|BM, and Soma are impacted:

The "Vendor Acknowledgement Page" MUST be signed and sent to the Vendor
Compliance Specialist. As indicated on the form, this will become part of your
file.

The guide for all brands: Chico's, White House | Black Market, and Soma is located
on the Vendor Extranet at [Link].

Dear Vendor Partner:

Thank you for your commitment to help CHICO’s FAS, Inc. (“Company”) provide
premier product with premium service to our customer. In order to maintain and
enhance our philosophy of industry leading customer service, CHICO’s continues to
invest significantly in Material Handling Equipment and related technology at its
distribution centers in Winder, Georgia. In order for this equipment to operate at peak
efficiency, it is essential that the instructions in this manual be followed very carefully.
Failure to do so will result in extra labor and time to get your product to our
customers.

The Packing and Routing guide sets forth requirements for our Vendors and includes
merchandise technology, quick response, distribution, transportation and Accounts
Payable policies. These standards apply to all families of business, Chico’s, White
House|Black Market and Soma Intimates. Failure to adhere to these requirements
will result in charge-back penalties against your invoice. Repeated violations will
result in increased fines as outlined in the charge back section attached.

Many standards have been updated and incorporated in this latest 2016 version.
Please read through this guide carefully.

Many Sections have been updated; it would be in your best interest to review
ALL pertinent Sections to avoid future Debits or delays. See a list of all the
changes on the Vendor Extranet.
We appreciate your partnership and look forward to your support in these matters.
Sincerely, Distribution

Updated 6/9/2023
Table of Contents

1KEY TERMS
2C-TPAT STATEMENT OF RESPONSIBILITY
3GENERAL INSTRUCTIONS
3.1ROUTING GUIDE EFFECTIVE
3.2ACCOUNTS PAYABLE
3.2.1GENERAL MERCHANDISE INVOICES
3.2.2FLOOR SET INVOICES / SHIP TO ADDRESS (WH|BM ONLY)
3.3PO PROCESS
3.3.1PO PROCESS
3.4PRICE TICKET PROCESS
3.5CONTACT LIST
4 PACKING REQUIREMENTS AND PRODUCT FULFILLMENT
4.1 THE CASE
4.1.1 CASE SIZE AND TYPE
4.1.1b CASE SIZE AND TYPE
4.1.2 CASE TYPE
4.1.3 CASE MARKINGS/ LABELS
[Link] FLOOR SET MARKINGS
[Link].1 PLEASE PRINT AND PLACE THE FLOOR SET LABEL ON THE BOTTOM RIGHT CORNER OF
THE LONG SIDE OF THE CARTON
4.1.4 SHADING
4.2 BULK MERCHANDISE PACKAGING REQUIREMENTS
4.2.1 PACKAGING SPECIFICATIONS
4.2.2 APPAREL & TEXTILE FASHION ACCESSORY FOLDING & BAGGING REQUIREMENTS –
BULK MERCHANDISE
[Link] PRODUCT FULFILLMENT IN CARTONS
4.2.3 JEWELRY – NECKLACE, EARRINGS, BRACELET, WATCHES, PINS & OTHER
4.2.4 NON JEWELRY – EYEWEAR, BELTS, ORNAMENTS, MISC
4.2.5 FOOTWEAR
4.3 FLAMMABILITY
4.4 BULK PACKING RETAIL MERCHANDISE (LOOSE UNITS)
4.5 PREPACKS
4.3.1DEFINITION
4.3.2T-SHIRT PRE-PACKS
4.3.3PANTS PRE-PACKS
4.5.5OTHER APPAREL PRE-PACKS
4.5.6JEWELRY PRE-PACKS
4.5.7NON-JEWELRY ACCESSORY PRE-PACKS
4.5.8PRE-PACK LABELING
4.5.9CASE LABELING FOR CASES CONTAINING PREPACKS
4.5.10 REPACK PACKING LIST
4.5.11 PREPACK INNER LABEL
5 GLOBAL LOGISTICS DOMESTIC & INTERNATIONAL VENDOR ROUTING GUIDELINES
5.1 GENERAL REQUIREMENTS
5.2 DOMESTIC SHIPMENTS
5.2.1 ROUTING INSTRUCTIONS 5.3 PICKUP AND DELIVERY INSTRUCTIONS BY EXIT CITY
5.3.1 DDP LAX
5.3.2 DDP-WIN (Winder)

Updated 6/9/2023
 5.3.3 DDP – NYC & ALL OTHER CITIES
5.3.4 PARCEL SHIPMENTS (DDP - ALL OTHER POINTS)
5.3.5 DDP- MAIL
5.4PALLET REQUIREMENTS AND TRAILER LOADING INSTRUCTIONS
5.4.1PALLET REQUIREMENTS
5.4.2TRAILER LOAD SEQUENCE REQUIREMENTS
5.5CHARGEBACK FOR VENDOR NON-COMPLIANCE
5.6INTERNATIONAL SHIPMENTS (PO TERMS FOB or CFR)
5.6.1INTERNATIONAL VENDOR RESPONSIBILITIES
5.6.2CARGO ACCEPTANCE AND BOOKING
5.7SMALL PACKAGE COURIER SHIPMENTS
5.8BILL-TO AND SHIP-TO ADDRESSES FOR ALL DOCUMENTS
6.1IMPORT COMPLIANCE (PO TERMS FOB or CFR)
6.2VENDOR RESPONSIBILITY CHECKLIST
6.3CONTAINER / TRAILER SECURITY PROCESS
7ILLEGAL TRANS-SHIPMENTS
8NON COMPLIANT SHIPMENTS
8.1100% INSPECTIONS
8.2DEFECTIVE MERCHANDISE
8.3OVERAGES AND NON COMPLIANT SHIPMENTS
8.4IMPROPERLY LABELED OR TICKETED MERCHANDISE
9RETURN TO VENDOR PROCESS (RTV)
9.1DEBIT LANDED COST
9.2STORAGE OF NON COMPLIANT SHIPMENTS
9.3INSPECTION BY VENDORS
9.4LIQUIDATION
[Link] COMPLIANCE CHARGE BACKS
10.1 DEBIT MEMOS
10.1.1 PROCEDURE
10.1.2 VENDOR ACCEPTANCE/ ACKNOWLEDGMENT IS REQUIRED
10.1.3 VENDOR ACCEPTANCE/ ACKNOWLEDGEMENT IS NOT REQUIRED
10.2 LATE SHIPMENTS CHARGEBACK POLICY
10.3 VENDOR PREPAID AIR FREIGHT
10.4 INCREMENTAL TRANSPORTATION CHARGES
10.5 LABOR / ADMINISTRATIVE
10.6 CASE INTEGRITY
10.7 SUPPLIES
10.8 CHARGE BACK FOR LIQUIDATED DAMAGES
11.15 ATTACHMENT N: INTERIM FOOTWEAR NOTICE
11.18 ATTACHMENT R: CONTAINER SECURITY PROCESS
1.2 Trailer Annotation Sheet
11.19ATTACHMENT S – BULK ID LABEL IMAGES
11.20ATTACHMENT T – BUBBLE WRAP SPECIFICATIONS
11.23ATTACHMENT W – COMMERCIAL MARKINGS STICKER FOR WHBM SHOES
11.24DOCUMENT REVISION HISTORY

Updated 6/9/2023
KEY TERMS
ASN - Advanced Shipment Notification: Created in VMS. A unique 20 character tracking number assigned to each shipment
made against a Purchase Order. The 20 character ASN number, in combination with the PO number is used to track the shipment
throughout the supply chain.
Anticipate Date: (Chico’s and Soma) Last date the Vendor is allowed to deliver to Winder, Georgia Distribution Center on
DDP (delivery duty paid) terms.
AWB - Airway Bill: A bill of lading that serves as a receipt of goods by an airline (carrier) and (2) as a contract of carriage
between the shipper and the carrier.
Brand(s): References one or more of the four (4) retail divisions of CHICO’S FAS, Inc.: Chico’s, White House|Black
Market and Soma.
B/L or BOL: Bill of Lading is a document issued by a carrier to a shipper, acknowledging that specified goods have been
received on- board as cargo for a conveyance to a named place for delivery to the consignee who is usually identified.

Cases: Total number of cartons shipped against the purchase order; usually shipment or conveyance specific

CHICO’S FAS, Inc.: The corporate parent of four brands: Chico’s, White House | Black Market and Soma Intimates.
The combinations of all four brands are referenced throughout this guide as “CHICO’S” unless otherwise noted.
CGC – CHICO’S Georgia Campus (Winder Distribution Center): References CHICO’S distribution center, also referred to
as Winder Distribution Center, located at 1020 Barrow Industrial Parkway, Winder, Georgia, 30680, USA

C-TPAT- “Customs – Trade Partnership Against Terrorism: The US Government’s supply chain security program designed to
protect the U.S. supply chain from terrorist intrusion and expedite the flow of products through the U.S. customs entry process.
C-TPAT Certification is obtained by compliance with specific U.S. Customs and Border Protection (CBP) security
requirements.
CFR-Cost and Freight: prepaid Air Freight process: If a Purchase Order is 3 - 7 days late and shipment does not make planned vessel
– vendor must ship via air and prepay air/sea difference directly to Chico’s nominated freight forwarder who will calculate
the charges. Purchase order will be amended to reflect Sea-Air mode and Inco term to CFR from FOB.

CFS (Container Freight Station): A shipping dock where cargo is loaded (“stuffed”) into or unloaded (“stripped”) from containers.
CY (Container Yard): Port facility at which containers are accepted for loading onboard ships, and off-loaded containers
are delivered to the consignees.

Customs Vacis Exam: US Customs exam which includes x-raying the steamship container at the port
Customs CET Exam: A CET Exam is a physical examination of any import entering the territory of the United States. In
particular, CET stands for Contraband Enforcement Team

Destination: The finishing location of the shipment or place at which the Bill of Lading terminates

● DC1 & DC2: A designation indicating Building 1 or Building 2 at Chico’s Distribution Center in Winder, Georgia.

● DDP- Delivered Duty Paid: Purchase term signifying that the seller assumes title, all risk and freight cost to the
named DDP delivery point, including all U.S. Customs clearance and entry activity.

● EDI - Electronic Data Interchange: The structured transmission of data between organizations by electronic means. It
is used to transfer electronic documents or business data from one computer system to another computer system
● FDA: U.S. Food and Drug Administration. Imported merchandise, such as perfumes and lotions, may be delayed
due to additional Customs scrutiny.
● FF - Freight forwarder: A company that organizes shipments for individuals or corporations like a "travel agent," for the
cargo industry, or a third-party (non-asset-based) logistics provider.
● FOB- Free on Board: Purchase term signifying the Production / Sourcing Manager / Merchant assumes title, risk, and
freight costs subsequent to the named FOB point. Production / Sourcing Manager / Merchant assumes all US
Customs clearance and entry activity costs, same as FCA.
● FTP: File Transfer Protocol is a standard network protocol used to transfer files from one host to another host over
a TCP- based network, such as the Internet. The VMS application utilizes FTP protocol.
● Fuel Surcharge: Sky freight charge which represents additions due to jet fuel prices; an extra fee added onto a
base charge, if needed
● F&W – Fish Wildlife: Merchandise that has products (animal, fish) used in fabrication and/or embellishment. May
be delayed due to additional Customs scrutiny.
● Handover Date: Date merchandise is to leave the manufacturer’s final factory of assembly for DDP origin terms.
FOB origin terms- Date merchandise is Export Customs Cleared and available for export

● HBOL: House bill of lading number

Updated 6/9/2023
 IB Pro Number: A number used by carriers as a reference for freight movements.
VMS – Vendor Management System: Internal supply chain visibility tool that allows a User to track a shipment
from origin to destination.

In DC: Date the order is planned to deliver to Chico’s Distribution Center in Winder, Georgia (FOB/DDP)

Kilogram (kg) - Unit of mass (metric); kilograms is a measure of weight

LFD: Last Free Day at the port of origin

Load Sequence: Indicates loading sequence of conveyance; nose to heel or 1 to 10 as an example

LSP- Logistics Service Provider: Transportation supply chain service entitles such as freight forwarders, ocean
carriers, motor carriers, consolidators, airlines and small package service providers that process / transport CHICO’S
cargo.
Manifest: Number typically assigned to a one-page form used by carriers that lists shipment details and product
loaded onto conveyance information.

Mode: A transportation mode to include Air, Sea and Road

Monitoring Guidelines: A schedule of liquidated damages representing out of pocket costs expended by CHICO’S
to correct an out of compliance condition identified in the Vendor Packing and Routing Guidelines Manual.
OBL - Original Bill of Lading: A bill of lading that serves as a receipt of goods by an ocean liner (carrier) and (2) as
a contract of carriage between the shipper and the carrier.
Pounds (Lb) - Unit of mass used in the imperial, United States customary and other systems of measurement;
lbs is a measure of weight

PO Number: Identifying number for purchase order assigned by the purchaser

PUD - Pick Up Date: Date shipment is retrieved

SCAC: Standard Carrier Alpha Code for truck movement; each carrier is assigned their own unique SCAC number.

Seal Number: The number affixed to the fastener that provides a tight and perfect closure to the trailer doors

Soma: Soma Intimates Brand

SS: Steam Ship

Trailer Id: Vehicle identification number or a number that identifies the conveyance

Transloader: A carrier or consolidator who may transfer a shipment from one mode of transportation to
another. For example, transport by ship from port to port and then by rail to a rail yard before being loaded on a
truck to destination.

Units: Number of pieces or units shipped against the purchase order; shipment specific

USDA: U.S. Department of Agriculture. Merchandise made from the earth, such as straw for handbags or hats,
used in fabrication and/or embellishment, may be delayed due to additional Customs scrutiny.

VAS: Value added services - QA, Ticket, labels, etc.

Vendors: Trading partners that are actively engaged in conducting business with at least of one CHICO’S brands.

WH|BM: White House | Black Market Brand

XML: Refers to Extensible Markup Language (XML) and defines a set of rules for encoding documents in a format that
is both human- and machine-readable. The BearWare IMS application utilizes XML protocol to send and receive
documents.

Updated 6/9/2023
 2C-TPAT STATEMENT OF RESPONSIBILITY
CHICO’S fully supports the United States Customs – Trade Partnership Against Terrorism (C-TPAT)
initiative as an essential program to help protect against terrorist activity throughout the supply chain
network, which includes all U.S. ports of entry and all transportation touch points in the supply chain
network.

It is a core responsibility of each of our Vendor partners and service providers to be proactively
responsible for ensuring the safety and security of our freight.

As a manufacturer, or service provider, for CHICO’S, there are several things expected of our
trading partners to support the security of our shipments. These steps include, but are not limited
to, the following:

1. Validate case contents against the packing list prior to sealing the shipping cases. Have
a supervisor validate case contents against the packing list and make sure the case
content is free from any other items not shown on your paperwork.

2. Seal the shipping cases with tamper resistant tape along all six exposed carton flap edges.

3. Weigh your cases with a certified, calibrated, shipping scale and note the accurate
weights and carton dimensions in centimeters on your Packing List and Commercial
Invoice. Any cases that have unusual weights must be inspected for tampering and
content integrity. Freight forwarder and airlines will verify case weights. If there is a
substantial difference you will be required to adjust your weights listed on the shipping
documents.

Strict adherence to our packing and routing guidelines, in concert with C-TPAT recommendations, will
result in a stronger business partnership and a more secure supply chain. We strongly urge all
business partners to apply for and obtain C-TPAT certification.
For additional information on obtaining C-TPAT certification, refer to the following Web link:

[Link]/xp/cgov/trade/cargo_security/ctpat/

Please contact Global Compliance for further information.

Lynn Halter
Mgr, Global Compliance
& Sustainability
Tel: (239) 346-8536

Updated 6/9/2023
 3 GENERAL INSTRUCTIONS
The processes and procedures in this manual will be enforced by CHICO’S Retail Services, Inc. This Packing and Routing
Guideline is part of the PO Terms and Conditions and apply to all Garment, Fabric, and Accessory purchases made by CHICO’S
Retail Services, Inc. For the purpose of this guideline “CHICO’S” will include all brands. Specific differences in Brand
terms, processes and procedures will be specifically identified and named accordingly.

3.1 ROUTING GUIDE EFFECTIVE

1. Effective date of this guide applies to any and all shipments tendered to a CHICO’S designated LSP, or in the case
of DDP Winder to the Winder Distribution Center, on or after the effective date designated at the bottom left of the
guide page.
2. Revisions to this Packing and Routing Guide will supersede all previous Chico’s, White House|Black Market
and Soma Intimates Packing and Routing Guidelines unless otherwise stated.
3. Acknowledgement of receipt of this guide is part of the Vendor On-Boarding Packet and is to be submitted to Vendor
Compliance. The signed copy of the Acknowledgement will be retained on file by the Vendor Compliance Specialist for
each Brand.

3.2 ACCOUNTS PAYABLE

3.2.1GENERAL MERCHANDISE INVOICES

1. Invoices are to be sent under separate cover; DO NOT place invoices with the shipments. Domestic
Vendors may email their invoices to: MerchandiseAP@[Link]
2. Address all invoices to Accounts Payable (A/P) below.

Chico’s Retail Services,

Inc. Attn: Merchandise
AP 11215 Metro Parkway
Fort Myers, FL 33966 USA

3.2.2 FLOOR SET INVOICES / SHIP TO ADDRESS (WH|BM ONLY)

Floor set shipments represent a small pre-shipment store display for planning purposes in advance of the regular bulk volume
shipment via a small parcel service provider. The two separate shipments must be invoiced separately as indicated above.

INVOICES:
3. DDP Floor Set orders consist of two or more separate shipments that may be part of a single PO. As such,
each shipment (split ship) of the same PO must be invoiced under separate cover.
4. FOB/ FCA Floor Set orders consist of two or more individual Purchase Orders. The initial shipment will be a small
floor set quantity, followed by the larger bulk shipment. The two separate PO shipments must be invoiced under
separate cover as indicated above.

SHIP TO ADDRESS:
5. All Floor Set shipments should be sent to Chico’s Call Center, 815 Progress Dr. Winder, GA 30680.

3.3 PO PROCESS
The CHICO’S Business Master Data team is responsible for creating and maintaining all Purchase Orders.
3.3.1 PO PROCESS
1. Purchase Orders are created by the Business Master Data team from data systematically provided by each
brand’s Merchandising, Sourcing and Allocation teams.
2. Confirmed PO’s are emailed to the vendor’s email address after Price and Delivery have been confirmed
between the vendor and the respective Sourcing / Merchandising team.
3. Vendor reviews the PO and acknowledges receipt within 24 hours by email.
4. Any PO adjustments / discrepancies must be handled through the Vendor’s sourcing contact within each brand.
5. Revisions to the PO will be communicated via email to the vendor. The same acknowledgement procedure applies
for revisions.

Updated 6/9/2023
3.4 PRICE TICKET PROCESS
Price ticket information will be automatically transmitted to Nexgen Pkg upon completion of the Purchase Order.
5.1.1. Purchase Order will be sent EDI (Electronic Data Interchange) to a specific Ticket
Supplier ordering website upon completion of the Purchase Order. The vendor will be
responsible for reviewing and calling out their orders from their assigned website so they can be
processed for printing. Please note: tickets will not be printed until they have been released by
the vendor.
5.1.2. Revisions to a Purchase Order could require a new and/or revised ticket order. The
vendor will still be responsible for calling out any ticket updates.
5.1.3. Ticket Shipments:
[Link]. Ticket Suppliers are required to follow Service Level Agreement (SLA) of 5
business day production lead time once a vendor call out the order for normal orders of
price tickets. Pro-Forma Invoices are required by ticket vendors overseas and will take
slightly longer.
[Link]. Ticket Suppliers are required to follow Service Level Agreement (SLA) of
24-48 hour production lead time, once vendor calls out the order for rush orders
of price tickets.
[Link]. It is vendor’s responsibility to select best shipping option based on their need.
5.1.4. Ticket Invoicing:
[Link]. Initial ticket orders will be billed to the Vendor by Nexgen Pkg.
[Link]. Any Changes to the ticket will be at the expense of the vendor.
5.1.5. Ship to Address – The vendor is responsible for entering the correct shipping address
during ticket callout.
5.1.6. Ticketing Issues should be communicated to Nexgen Pkg directly; contact info listed
below. If the Ticket Supplier is unable to address a ticket issues, contact the Business Master
Data (BMD) Representative listed in Section 3.5 Contact List.
Nexgen Pkg USA: Angela Moniz => [Link]@[Link]
Jessica Staley => [Link]@[Link]
Nexgen Pkg Hong Kong: Customer Service => chicosFAS@[Link]
Connie Tse => [Link]@[Link]
*** In-Plant Price Ticket Printing
Vendors currently setup to print price tickets in house are required to follow In House Printing SOP found in Right First Time
Manufacturing Manual under Section 017E.

Updated 6/9/2023
3.5 CONTACT LIST
Inquiries should be directed to the specific department whenever possible in order to ensure prompt
service. Email is preferred for all inquiries; however, if there is an urgent issue, we encourage you to make
contact via telephone for immediate assistance and resolution.

Updated 6/9/2023
 4 PACKING REQUIREMENTS AND PRODUCT FULFILLMENT

4.1 THE CASE

4.1.1 CASE SIZE AND TYPE

Standard Carton Suite

Before selecting any other carton on the standard suite, or requesting a custom carton size,
each SKU must be test packed in carton size C001. The C001 carton size is the default size
for all shipments, and every effort must be made to use this carton size for every
apparel/intimate product and for every PO fulfilled for Chico’s and its brands.

The C001 carton size must be filled, using all available internal carton space. Factories
should use an alternate carton size if there is more than ½ inch of unused space in the
length, width, or height dimension when packing the C001 carton. The more units you pack
in each carton, the lower your packaging costs will be. More details on the packing
procedures will be reviewed later in this document.

If you can’t efficiently pack the product in the C001 carton, an alternate carton size should
be used including cartons from the pre-engineered suite or a custom carton size. It is
acceptable for a bulk shipment using the C001 carton to have more units per carton than the
same style prepack. Chico’s FAS also expects and allows different size garments to have
more or less units / carton depending on the garment size.

Certain product may fit in a C001 carton but due to the nature of the product, it may be
necessary to use another carton size to maintain product integrity. An example of this is using
a shorter carton to minimize product creasing on sensitive fabrications. In these cases, prior
approval from the sourcing team is needed before ordering cartons. Please have the Brand
approval email available when the cartons are ordered.

The C001 carton should be used as the primary carton whenever it can be efficiently packed.
Details on how to optimally select a carton size and pack a carton will be discussed later in
this document.
There are 4 additional standard carton sizes with the same footprint as C001 (same length
and width) with a different height. These cartons should be used for lightweight or fluffy
products that fit the C001 carton base size to increase units per carton. This will minimize the
carton cost per unit and the number of cartons shipped.

● Standard Case sizes:

a. 23” x 15” x 12” (59cm x 37cm x 30 cm) (preferred)
b. 23” x 15” x 16” (59cm x 37cm x 41 cm)
c. 23” x 15” x 15 ¼” (59cm x 37cm x 39 cm)
d. 23” x 15” x 8” (59cm x 37cm x 20 cm) End of Run Case
e. 23” x 15” x 6” (59cm x 37cm x 15 cm) End of Run Case
e. 23” x 15” x 6” (59cm x 37cm x 15 cm) End of Run Case

Updated 6/9/2023
Apparel suppliers should use the Case Size/Type listed below.
Apparel/ Intimates: There are three Standard Apparel Cases that should be used whenever
possible. These are the C001, Coo15 and C0016. Most apparel can be folded to fit one of the
standard size cases. There may be exceptions requiring non- standard cartons as noted below.

Non-standard sized cases

• Certain apparel product types and packing methods may require a non-standard sized
case due to empty space in the packed carton. Refer to the Maximum/Minimum case
requirements in the chart below.
• Non-standard sized cases must be approved by the Brand Sourcing/Production Manager.
• Some prepacked merchandise will not use standard carton sizes.

Prepack carton requirements are described in section 4.6. Prepacks must always be packed in a
separate carton from bulk items. Do not combine prepacks and bulk units in one carton.

Apparel, Jewelry & Fashion Accessory suppliers must follow the Minimum / Maximum
case dimension requirements for all Chico’s FAS Brands listed below.

Dimension Maximum Size Minimum Size

Length 24 in / 61 cm 12 in / 30 cm

Width 16 in / 41 cm 10 in / 26 cm

Height 17 in / 43 cm 6 in / 15 cm

Weight 50 lbs / 23 kilos 2 lbs. / .91 kilos

Updated 6/9/2023
 4.1.2 CASE TYPE
1. Our approved carton specification is a single wall ”C” flute, 40ECT or higher, with noburst
requirement,
2. The carton construction must be
• 1 ply single wall with “C” flute, 44 ECT (Edge Crush Test)
• A minimum burst strength of 250 lb.
3. Carton Certification Stamp (BMC) must be placed in the center of one of the long flaps, visible on
the outside bottom of the carton. (See below diagram)
4. Staples along the vertical seam of the carton are not permitted. Use glue on this seam. Reinforcing
with tape is permitted.
5. Weather Resistant / Tamper Evident tape is required. Utilize sufficient adhesion to tear the
fiberboard when the tape is removed. Do not staple or glue the carton shut.
6. The maximum gross weight for any carton is 50 pounds (23 kilos).
7. The length of the carton must always exceed the height and width of the carton by a minimum of
two (2) inches (5 cm).
8. The top and bottom openings of the carton must be along the longest.
9. Over-packing or under-packing the case must be avoided to prevent damage to the case in transit.
10. Under-packed cartons are not permitted. Extra tissue paper, or filler material is not allowed to “fill-
up” under-packed cartons – use a smaller carton. Refer to section 4.5 for your End of Run case
and ODD Carton requirements.
11. Styrofoam packing material is not permitted.
12. No banding or strapping of any type is allowed by CHICO’S to secure the case.

Box Manufacturers Certificate (BMC) Example

All shipping boxes must meet Chico’s FAS specifications as defined in section 4.1.1 & 4.1.2 of this
guide. The BMC mark must be placed on the bottom of the carton on one of the long flaps.

If Vendor is unable to meet the above case requirements, please contact James Widner
([Link]@[Link]) or Ashley Gabel ([Link]@[Link]) in America area, Thomas
Yip ([Link]@[Link]) in Asia area (CAO).

Carton Case Approval Process

Vendors are required to follow the quality requirement in section 4.1.1 & 4.1.2
of this guideline, submit below report and sample for Chico’s Asia Office
(CAO) approval.
- Cardboard in A4 size
- 3rd party lab test report (Test method: TAPPI)
ECT: Edge Crush Test. (at least 44 Lbs/in)
BST: Bursting strength test (at least 250 lbf/in2)
- Declare letter of country of origin of paper material used

Updated 6/9/2023
4.1.3 CASE MARKINGS/ LABELS
Case Labels – See Appendix B for example of new label
It is highly recommended that all batches of VMS labels have the first and last 5 labels in the batch
scanned for content and Scan grade. A grade of “A” or “B” is required. Batches of labels not meeting
these requirements must be discarded and labels reprinted once the cause for the failure has been
corrected.

a). Standard Case Label (bulk shipments, non-prepacks)

Size: Label size is 4 x 6 inch (or 10cm x 15cm). Printed with 12pt font.
Quantity: One required per carton
Placement: One label on the bottom right corner of the long side of the carton. 1” from end, 1.5” from
bottom. Refer to image below.
Content: Created by VMS system, includes Brand Identification
Required: For all bulk (or loose) shipments. See prepack label below.
Example: See Century FOB Vendor Shipping Guide for samples.

b) Prepack Case label

Size: Label size is 4 x 6 inch (or 10cm x 15cm).
Printed with 12pt font. Quantity: One label per carton.
Placement: One label on the bottom right corner of the long side of the carton. 1” from end, 1.5” from
bottom. Refer to image above.

Content: Created by VMS system, includes Brand Identification and letters PP. Refer to the images
on the next page below for location of Prepack UPC number on the PO.
Required: Must be on each pre-pack case. Not required
for bulk (loose) units.
Example: See Century FOB Vendor Shipping Guide for
samples

*No Smeared Label*

*No Clear Tape on labels*

Updated 6/9/2023
 Below is additional static information to print on all cartons. It is recommended that factories fill out
the details of each carton and make sure this information is visible on the outside carton to make
packing and carton auditing more efficient. The variable information may be completed by a variety
of means, including pasting a paper on the end, sticker, stencil, or hand written.
PO NUMBER:
SKU NUMBER:
STYLE NUMBER:
COLOR:
SIZE:
QTY IN CASE:
CASE NUMBER:
TOTAL CASES:
COUNTRY OF ORIGIN:
COUNTRY OF DESTINATION:

Below is the print spec to print and provide on each carton:

Below is a visual of the carton print specs when fully assembled;

Updated 6/9/2023
 Style number is found on the PO:

Updated 6/9/2023
Prepack UPC Number can be found on the purchase order, circled below in RED:

[Link] FLOOR SET

MARKINGS

[Link].1 PLEASE PRINT

AND PLACE THE FLOOR
SET LABEL ON THE
BOTTOM RIGHT
CORNER OF THE LONG
SIDE OF THE CARTON

4.1.4 SHADING
1. Shipments do not
require a shade designation
on the packing list.
2. Exceptions to this must
be discussed in advance with
the Brand Sourcing
Manager.

4.2 BULK MERCHANDISE

PACKAGING
REQUIREMENTS
Chico’s FAS uses a high-
speed sorter in the Distribution Center to ship product to our stores & Digital Commerce customers.
In order to facilitate efficient movement through the distribution process and sorter these
requirements must be followed.

Each bulk package will have its own Bulk Identification Label (Bulk ID Label) separate from the
price ticket and affixed to the outside of the polybag or package as described below.

Examples of product and the folding and packaging are provided as guidelines. The examples
described below are by no means an exhaustive list and are intended as a reference only.
Specific questions regarding folding and bagging requirements must be directed to the Brand
Sourcing/Production Manager. Note that noncompliance with these requirements may result in
chargebacks and deductions.

Prepack Merchandise packaging requirements are addressed in section 4.5.1 of this guide.

Updated 6/9/2023
 4.2.1 PACKAGING SPECIFICATIONS
1. Low-density polyethylene (LDPE) bag thickness used to pack individual bagged items
must be no less than 1.5 mil (0.0015”). Polybags must be clear.
2. Suffocation Hazard warnings must be annotated on all LDPE product bags with a
thickness of less than 1 mil (0.001”) and with an opening of greater than 7”. Bags with an
opening of less than 7” are not required to have this warning. An example of an approved
suffocation warning appears below.

3. LDPE recycle logo is required next to suffocation hazard warning words. Vendors are required
to submit online guarantee letter via
([Link]
to declare material used is Low-density polyethylene (LDPE).

4. An example of polybag layout with approved suffocation warning words and LDPE recycle logo
appear below.

5. Size: Bags must be appropriately sized to fit the product with no excessive extra space. When
determining the size of the bag, ensure the largest size of the product fits snugly in the bag when
folded and that the smallest size will not have excessive extra space.

6. Bulk I.D Label must be placed in the center of the package and where the package is less
than 6” in width, parallel to the longest side. Unless otherwise specified, for packages where
the price ticket is visible, the bulk ID Label must be placed on the opposite side of the
package than the price ticket to minimize scanning errors. Please see photo below for correct
vs. incorrect placement of bulk ID label for a jewelry product.

Updated 6/9/2023
 CORRECT INCORRECT

7. Bulk I.D. Label & Barcode must contain the following information and conform to the
following specifications unless otherwise specified:
a. Sticker measuring 2.50”x1.5”
b. Style Description, Color, Size, Human readable 12 digit barcode number
c. Barcode type: CODE-128
d. Scan Grade of A or B is required
e. X-Dimension: 0.020” (20 mil)
f. Min Barcode height: 0.75”
g. Quiet Zone: 0.25”

Refer to attachment S, Section 11.19 for an example of the Bulk ID Label.

8. Bags must be appropriately sized to fit the product with no excessive extra space. When
determining the size of the bag, ensure the largest size of the product fits snugly in the bag
when folded and that the smallest size will not have excessive extra space.
9. Bags must be folded up the open end of the polybag and secure with self-sealed tape or ¾”
clear tape at each side. Flip top bags are not permitted unless also taped.
10. Chemical composition of the polybags must not contain chemicals (e.g. BHT - Butylated
Hydroxy Toluene) that will discolor white garments.
11. Foundation garments (bras) for Soma Intimates must be placed in a black master poly bag.
12. Pack merchandise in cartons that meet our minimum and maximum carton dimensions (as per
Section 4.1.1).
13. Exemptions to these requirements must be approved by the brand sourcing/
production manager in advance of shipment.

All questions must be directed to the Brand Sourcing/ Production Manager.

ADDITIONAL PACKING REQUIREMENTS FOR HARDLINE ACCESSORIES ONLY:
1. Use a bubble wrap or foam sheet to line each carton on all sides, top and bottom.
2. Stack pieces in cartons in even layers with a divider of bubble wrap, foam or cardboard between
layers.
3. Pack merchandise in cartons that meet our minimum and maximum carton dimensions (as per
Section 4.1.1).
4. Refer to Attachment T, Section 11.20 for bubble wrap specifications

Updated 6/9/2023
 4.2.2 APPAREL & TEXTILE FASHION ACCESSORY FOLDING & BAGGING
REQUIREMENTS – BULK MERCHANDISE
Prepack folding methods are described in section 4.5.
1. Bulk packed apparel and most textile fashion accessory product must be folded to have a
minimum number of creases while maintaining a compact package fitting one of the
standard sized shipping cartons listed in section 4.1.1.
2. Product must fit in the polybag without excessive extra space.
3. Certain product may require tissue paper inserts to minimize self-marking.
4. Certain apparel product types and packing methods may require a non-standard sized case due
to excessive empty space in the packed carton. Refer to the Maximum/Minimum case
requirements in the chart in section 4.1.1. 1. All exceptions must be approved by the Brand
sourcing/ production team managing the order.
5. General folding methods for popular apparel and textile accessory types. Refer to pictures.

Shirts, Tees, Light jackets, light vests

Tanks and camisoles

Outerwear & heavy jackets and vests

Updated 6/9/2023
 Jeans & flat folded pants – two fold method

Center creased pants – two fold method

Dresses

Sweaters & Ruanas

Shawls, scarves & stoles

Updated 6/9/2023
 Panties & 2 piece swimsuit bottoms

Bras – non padded & 2 piece swimsuit tops

Bras – Padded

Swimwear – one piece

Images of “Sorter Friendly” Textile Product

The priority moving forward is placing product in the C001 carton size. The chart below highlights the
optimal fold size for the C001 carton in green. These fold suggestions, when combined with the C001
(C0015, C0016, C00ER6, C00ER8, C0018, C0019 and C0020 ) carton footprint should eliminate any
unused internal carton space in the length and width dimension.

It is the responsibility of the OEM factory to fold appropriately so product quality is not sacrificed, but
also maximizes units per carton. The factory should then fill the carton to capacity with product. The
optimal fold size for the pre-engineered custom carton sizes are also listed below to facilitate packing
these carton sizes.

ADDITIONAL DETAILS ON FOLDING AND PACKING CAN BE FOUND IN THE DOWNLOADABLE

DOCUMENT “21A_Carton Packing training_7-01-16”

Updated 6/9/2023
 [Link] PRODUCT FULFILLMENT IN CARTONS
Chico’s has improved its product/carton selection and fulfillment process to eliminate unused internal
carton space, minimize air and ocean freight spend, and maximize space utilization. Below are
product pack methodologies that must be followed for all bulk product orders.

Always test pack product in the C001 carton size and use this carton whenever possible,
while meeting the packing requirements.
1. Organize inner packs in uniform manner. Do not overlap product in the carton or pack in a random
manner!
2. Units per carton might vary by product size. It is expected that a factory can pack more small size
units (00 or XS) than large size units (4 or XL) the same size carton.
3. There should be no more than ½ inch (12.7mm) of unused space in any dimension (length, width,
or height). If there is more than ½ inch of unused space within a carton, re-fold the product to fit the
carton, select a custom carton size from the pre-engineered carton suite or contact your Chico’s
sourcing team contact for approval to design a custom carton. The process for ordering a custom
carton is discussed in section 4.2.4 below.

Updated 6/9/2023
 An example of an organized pack orientation is below:

Always fill carton to capacity (unless last carton of a style/size/color for that PO/SKU, in
which case a smaller carton size should be used)!

When packing the carton with product, it is very important not to damage or wrinkle the
product.

In the examples above, there is too much unused internal carton space, and the orientation of
the product is not uniform and consistent. For bulk orders, orienting the product to match one
of the packing plans on page 22, will in most cases maximize the units per carton. If OEM
factories can increase units per carton, then fewer cartons are needed per PO, saving money
on packaging and shipping costs.

Updated 6/9/2023
Requirement of Micro-Pak Dri Clay® Kraft

Due to continuing supply chain challenges, and our sustainability targets, it is mandatory that Micro-Pak
Dri Clay® Kraft be added inside each carton case containing Chicos FAS garment and textile items. For
washed items and high-risk products including denim product, leather/ faux leather product and Soma
nightwear, a dri clay pack must be added to each polybag. For dosage requirement information, please
refer to below table.

Minimum requirement of dri clay in different carton box size:

Carton Length > 12 in/30cm > 16in/40cm > 20 in/50cm

Box
Width > 10in/25cm > 12in/30cm > 14in/35cm
Size
Height > 6in/15cm > 10in/25cm > 14in/35cm
Number/type of 33g x 1 pack 33g x 2 packs 33g x 3 packs
dri clay

Location of dri Any one bottom corner Any two bottom Any three bottom
clay in carton corners corners

Minimum requirement of dri clay in Polybag (washed and ** high risk product)

Pack Type Type/ Number of Dri Clay Location of dri clay in poybag
Solid Pack: 6g x 1

Pre-Pack: 6g x 3

** High Risk Product:

denim product, leather/ faux leather product and Soma nightwear

For further advice please contact Micro-Pak Michael Yu ([Link]@[Link]) or any of our
Sourcing Operations/CAO team;

Updated 6/9/2023
4.2.3 JEWELRY – NECKLACE, EARRINGS, BRACELET, WATCHES, PINS & OTHER
14. All jewelry will be wrapped by a layer of bubble wrap and placed into an
appropriate size of zip poly bag. The specifications of the bubble wrap are
defined in Attachment T, Section 11.20. The minimum size of the zip poly bag is
2.7” x 1.7”.
15. Extra space along the edges is NOT allowed.

16. Bulk ID Label must be placed in the center directly on top of the zip poly bag.
17. All items must be properly labeled and ticketed with Brands requirements.
18. Cigar/Burrito rolling is NOT permitted by any Chico’s FAS brand.
19. Packing methods for typical jewelry items are described below.
Earrings
i. Earring should be attached to a designated earring card.
ii. Wrap earring in bubble wrap
iii. Place into appropriate size zip poly bag

Small Earrings

Medium Earrings

Updated 6/9/2023
Large Earrings

Watches
i. Wrap the face of the watch in bubble wrap
ii. Place into an appropriate size zip poly bag

Non-Structured

Structured

Bracelets
i. Wrap bracelet in bubble wrap
ii. Place in appropriate size zip poly bag
Non-Structured

Structured

Updated 6/9/2023
Pins
i. Wrap pin in bubble wrap
ii. Place in appropriate size zip poly bag

Rings
i. Wrap bracelet in bubble wrap
ii. Place in an appropriate size zip poly bag

Carded Necklaces
i. Wrap carded necklace in bubble wrap
ii. Place in an appropriate size zip poly bag
Small

Large

Bagged Necklaces
i. Wrap necklace in bubble wrap
ii. Place in an appropriate size zip poly bag
Small

Updated 6/9/2023
 Large

Any and all exceptions must be approved in advance of shipment by the Brand Sourcing team.

4.2.4 NON JEWELRY – EYEWEAR, BELTS, ORNAMENTS, MISC

Leather Belts
1. The belt buckle on a leather belt must be bubble wrapped separately with
bubble wrap conforming to specifications defined in Attachment T, Section
11.20.
2. The belt must be coiled and placed in an appropriate sized clear zip top bag
3. The Bulk ID Label will be placed in the center of the top of the bag.
4. The belts will be placed in an appropriate sized carton conforming to the requirements defined in
section 4.1.1.
5. Use a divider sheet between layers

Example: Leather belt

Chain Belt
1. A chain belt (or a belt other than leather) must be wrapped around an appropriate sized
cardboard.
2. Belt and cardboard is inserted into an appropriately sized self-sealing bubble bag
conforming to Attachment T, Section 11.20.
3. The bubble wrapped product is placed into a clear self-sealing polybag.
4. The Bulk ID Label will be placed in the center of the top of the bag.
5. The belts will be placed in an appropriate sized carton conforming to the requirements defined in
section 4.1.1.
6. Use a divider sheet between layers.

Example: Chain belt

Updated 6/9/2023
 Stretch Belt
1. Hardware on a stretch belt must be bubble wrapped separately with bubble wrap conforming to
specifications defined in Attachment T, Section 11.20.
2. The belt must be fastened so the belt lays flat and placed in an appropriate sized clear bag.
3. The Bulk ID Label will be placed in the center on top of the bag.
4. The belts will be placed in an appropriate sized carton conforming to the requirements defined in
section 4.1.1.
5. Use a divider sheet between layers

Example: Stretch Belts

Handbag
1. The pouch of a handbag must be stuffed with plain white paper.
2. Straps must be inserted into the pouch or folded to the side
3. For bags with hanging components, wrap completely with bubble wrap conforming to the
requirements defined in Attachment T, Section 11.20.
4. Insert bag into an appropriate sized polybag. Bags without hanging components may be
inserted into polybag without bubble wrap.
5. Lay the bag on its side.
6. The Bulk ID Label will be placed in the center of the top side of the bag.

Handbag Examples: No hanging components

Examples: Hanging components

Updated 6/9/2023
 Other Textile Products not defined in the Apparel section: (Gloves / Cover-Fed-Ex Ship Manager
/ Shape-wear)
1. Individually wrapped into a poly bag and sealed with no more than a 2” opening.
2. Bag must measure a minimum of 4”x4”
3. Bulk ID Label must be placed in the center of the top of the bag.

Hats
1. Packed in a case conforming to the construction requirements, and sized to fit the product with no
excessive movement.
2. Use cardboard support bands, bolsters, cutout inserts, and tissue stuffing where necessary to
maintain shape & prevent crushing. 3-Individually polybagged with Bulk ID label in placed in the
center of the top of the bag.
3. Exceptions and questions about packing hats should be directed to the Brand Sourcing/
Production Manager

Eyewear
1. Glasses must be placed in brand eye sleeve.
2. Eye Sleeve must be inserted into a self-sealing bubble bag.
3. The package must be inserted into a clear zip-top polybag and labeled with Bulk ID Label in the
center of top of the bag.

Miscellaneous / Lifestyle
Ornaments, Coin purses, Wallets, Key rings, Clocks
1. If fragile, place in Self-sealing bubble bag measuring a minimum of 4”x4”.
2. Bagged and labeled as described above.

Fragile Lifestyle Product (below)

Updated 6/9/2023
4.2.5 FOOTWEAR
Unboxed footwear
1. Thong Footwear must be swift tacked at thong area with retail price ticket.
2. Place soles together and fasten with elastic band at the heel.
3. Stuff with tissue paper where appropriate
4. Place footwear in poly bag and seal.
5. Place Bulk ID Label in center of bag.

Boxed footwear
1. Chico’s FAS Private-Label footwear must use a one piece, fold-over shoe box
(including cardboard divider and tissue paper) to be ordered from select supplier. Each
shoe will have tissue filling between the upper and lower.
2. If required by the brand, each shoe will be placed in poly bag with safety warning as
described in section 4.2.1.
3. Shoes should be placed in the box with the divider between and tissue paper wrapped
around them.
4. Labeling, sizing, and other information to be placed on each shoe by Brand:

White House Brand

1. Printed information on the interior of each shoe reflecting the style name, size, content and
country of origin. Standard font for the printed information should be Ariel, letter height
2.5mm. (NOTE: if space does not allow on certain styles, supplier is approved to print this
information on clear sticker and apply to bottom of each shoe in Ariel font, letter height
2.5mm).
2. Sole embossed with Brand Logo, size & Leather Outsole (where applicable)
3. Shoe box (including cardboard divider and tissue paper and Shoe Bags) to be ordered from
select supplier.
4. Shoe Boxes must fall within the following dimensions;
a. Flat/ Kitten Heel Shoe box 12 ½” X 6½” X 3 ¾”
b. High Heel Shoe box 12 ”X 8 ½”X 3¾”
c. Wedge/ Short boot box 12 ¼”X 10¾”X 3 ¾”
d. Tall Boot box 21 ¼”X 11 ¾”X 4”
5. Each shoe will have tissue filling between the upper and lower.
6. Shoes should be placed in the box with the divider between and tissue paper wrapped around
them.
7. For EVA style shoe only, each shoe will be placed in poly bag with safety warning as
described in Section 4.2.1.
8. Price ticket sticker to be placed in the bottom right corner at the end of the box. This price
sticker will take the place of the Bulk ID Label described in section 4.2.1. No separate Bulk
ID Label for boxed shoe product.
9. Sketch of shoe and style name are to be printed on the box
10. Clear round sticker indicating size must be placed next to style name and under the printed
word SIZE

As of October 2013, all shoes are required to have commercial markings sticker – see 11.23 Attachment
W for details.

Updated 6/9/2023
 Chico’s Brand
1. Clear sticker on the bottom of each shoe reflecting the style name, size,
retail style number, sku number, content and country of origin. (NOTE: on
some styles, supplier is approved to print this information on the interior of
the product)
2. Sole may be embossed with Brand and Size

Examples of Sorter Friendly & Unfriendly Unboxed footwear

Sorter Friendly Sorter Unfriendly

4.3 FLAMMABILITY
Class 1, Normal Flammability - Every item of wearing apparel sold by CHICO’S FAS
Brands (excluding footwear, gloves and hats) must meet the criteria of Class 1, Normal
Flammability, as specified in 16 CFR Part 1610 of the U.S. Consumer Products Safety
Commission policy.

Class 2, Intermediate Flammability – Although legally permissible, Fabrics classified as Class 2 (or
intermediate Flammability)
are not acceptable for sale by CHICO’S FAS brands.

Class 3, Rapid and Intense Burning - May not be legally imported or sold in the United States
and is not acceptable for sale by CHICO’S FAS Brands

For further specifications please refer to the flame retardants specifications in the testing
protocols section of the RFT MFG SOP Manual published on the Vendor Extranet.

4.4 BULK PACKING RETAIL MERCHANDISE (LOOSE UNITS)

Specific questions regarding the packing of cases should be referred to the Brand Sourcing Manager
listed under Section 3.5 Associate Contact List.

Updated 6/9/2023
Packing Cases
1. Standard sized packing cases should be used as often as possible as defined in section 4.1.1.
2. Non standard sized packing cases where the measurements conform to
max/min dimensions may be used where indicated by the size of the folded
product.
3. All cartons must be packed full, with no empty space. See document 021A
Carton Packing Training for more information.
4. It is not required that all cartons within a shipment are the same dimensions.
5. Chargeback will be incurred for under filled cases.
6. Hangers should not be used on the garments unless specifically noted on the Purchase Order.

The shipment must be grouped and packed in the following manner:

1. Purchase Order first
2. Style within a Purchase Order
3. Color within a style
4. Size within a color

Pack only one SKU per case:

1. Case quantities may vary from size to size.
o As often as possible, each case of that size should contain equal quantities, but it is OK
to pack a different number of units in the carton or pack in a different case size to
eliminate the odd units.
o All cartons must be packed full, with no empty space.
1. ODD/ Mixed Case:
o ODD/ Mixed SKU cases are not allowed on large unit POs.
o Units left over after packing standard size cases must be packed in a smaller case or
add 1 to 2 extra units to the other cases to scatter the left-over units into the full
cases. Mixed-SKU Odd Cases ARE NOT Accepted.

Case packing Example:

An order of 1700 units with the following size breakdown and carton capacity.
Order Quantity by size: Carton Capacity by size: Packing plan
Small – 400 units Small – 40 units 10 cartons – 40 units each
Medium – 500 units Medium – 37 units 13 cartons – 37 units each
1 carton – 19 units
Large – 500 units Large – 33 units 10 cartons – 33 units each
5 cartons – 34 units each
X-Large – 300 units X-Large – 30 units 10 cartons – 30 units each

In rare cases a PO will be written where there are not enough units of a SKU to fill the minimum
carton size (15” x 12” x 5” for “Apparel” or 12” x 10” x 5” for “Other Products”). In most cases this will be a
Franchise or DCom Channel PO.

• This is the only time the DC will allow ODD or Mixed SKU cartons.
• If you have a PO that meets this requirement, use the following guidelines when packing the PO.
o Place each unit of the SKU in a large polyethylene bag and seal the bag
o All inner polybags must have a 2 ½” x 1 1/2” label placed in the top center of the polybag showing
the # of Units in the polybag and the SKU#.

Updated 6/9/2023
 o Pack as many SKUs as possible into 1 or 2 large cases. It is better for the DC to receive 1 ODD
case with many SKUs than several ODD cases with 2 or 3 SKUs.
o The Case label on the “ODD Case must list the SKU’s on the outside of the case as noted under
Section 3.1.2.
o Identify the “ODD” carton with a 4” high “ODD CARTON” label, on all 4 sides of the case.

Carton Specifications and Requirements for Small Single-SKU or Odd/ Mixed SKU Cases:
1. It is OK to purchase cartons from local suppliers for Odd Case.
2. Cartons must meet the min/ max carton size as listed below.

Dimension Maximum Size Minimum Size

Length 24 in / 61 cm 12 in / 30 cm
Width 16 in / 41 cm 10 in / 26 cm
Height 17 in / 43 cm 5 in / 13 cm
Weight 50 lbs / 23 kilos 2 lbs / 91 kilos

3. The carton length must be a minimum of 2” longer than the carton width.
4. Cartons must meet the carton specifications and strength requirements listed below.
• 1 ply single wall with “C” flute
• 44 ECT (Edge Crush Test)
• 250 lb burst strength minimum.
5. The top and bottom openings of the carton must be along the longest dimension.
6. Over-packing or under-packing the case must be avoided to prevent damage to in transit.
7. Under-packed cartons are not permitted. Extra tissue paper or filler material is not allowed to
“fill-up” under-packed cartons – use a smaller carton. Styrofoam packing material is not
permitted.
8. Size of each Odd Case must be appropriate to prevent crushing or splitting. It may be a
different size than the other cartons in the shipment.
9. The DC will accept a 5” min carton height instead of the 6” min carton height. The VMS label is
6” tall so it must be folded over the top of a 5” high carton. The Barcode including the Quiet
Zone must be fully visible on the side of the carton and can not be folded over the top of the
carton. Do not fold the label below the red line in the photo below for proper placement.

Updated 6/9/2023
4.5 PREPACKS
Please contact your Sourcing/ Production Manager for ALL Pre-Pack questions.
Annotate Purchase Order with “Pre-Packs”. Any orders requiring the merchandise to be pre-packed will
have special packing instructions noted on the Purchase Order.
*** NOTES:
1. The exact quantity of Prepacks as stated in the PO by style and color must be shipped complete.
2. Any overage/shortage quantity for orders containing both pre-packed and bulk merchandise
must be taken in the Bulk total only.
3. Any split shipment of a PO containing both prepacks and bulk must always have the prepack
quantity shipped first unless otherwise instructed by the Sourcing/Production Manager in advance
of shipment.
All exceptions to the requirements noted in this section must be approved in advance by the Brand
Production/ Souring Manager.

4.5.1 DEFINITION
Pre-Packs are defined as a group of specific individual SKUs (items) packed in a single bag and labeled
as a pre-pack SKU. Pre- packs are intended to be shipped directly to the boutiques as a packaged
assortment. Bags will meet all requirements noted in section 4.2.1 of this manual.
Prepacks will be defined on the PO and may be an assortment of multiple sizes of the same style and
color or a multi-pack of the same SKU.
Different colors in the PO may require different assortments of sizes.
A shipping carton from the vendor may be a single completed prepack or may be filled with multiple pre-packs
as defined during the PO process.
Unless otherwise instructed, prepack cartons must meet all specifications detailed in section 4.1.2 of this guide.
Do not mix multiple pre-pack UPCs in a shipping carton. Each shipping carton must contain the same
prepack UPC. There are no ODD prepack cartons.

The following examples of product and the prepack folding and packaging methods are provided as guidelines.
The examples described below are by no means an exhaustive list and are intended as a reference only.
Specific questions regarding folding and bagging requirements must be directed to the Brand
Sourcing/Production Manager. Note that non compliance with these requirements may result in chargebacks
and deductions.

4.5.2 T-SHIRT PRE-PACKS

T shirts are folded using the current folding method utilizing a 10” X 13” folding board. The PO will define the
assortment of each size by color. After folding, the shirts are positioned in one direction and stacked by size
ready to build the prepack.
1. Place a plain uncoated piece of cardboard measuring 10” X 13” with a thickness of .020” to .030” on the
table.
2. Count the number of units of the largest size in the prepack and place on the cardboard, each shirt
exactly aligned with the one below it and in the same orientation.
3. Count the number of units of the next largest size and place on the first stack, oriented in the
opposite direction (i.e. rotated 180°), and with edges exactly aligned with the shirts below.
4. Continue building the prepack, alternating direction of shirts with each change of size.
5. Place a piece of cardboard on top of the completed prepack stack.
a. For mixed skus with the total number of units in the prepack between 8 and 10, an additional
cardboard must be inserted between two sizes as close to the middle of the stack as possible.
Prepacks with 11 or more units must have a cardboard after every size change.
b. Prepacks of 5 units or more of the same sku must have a cardboard inserted at every 3 rd unit
and the garments oriented in the opposite direction (i.e.: rotated 180°).
6. This prepack is placed in one plastic bag sized to ensure the neatness of the fold during transit and
handling.
7. The bag is sealed with one piece of tape. A self-sealing bag is acceptable.

Updated 6/9/2023
 8. The pre-pack bag will be labeled according to the explanation in section 4.5.8 of this manual.
9. The completed pre-packs are placed in a shipping carton measuring 20” long X 13” wide with a
minimum of two pre-packs per carton. The height of the carton will depend on the height of the
pre-packs.
10. Cartons will be packed fully, with no empty space. Do not compress or over pack. This carton containing
only pre-packs will be labeled according to the explanation in section 4.5.8 of this manual.
11. Any waiver of the requirement to use the 10”x13” cardboard will be granted by the Brand Sourcing
Manager.
IMAGES OF T-SHIRT PRE-PACKS

Basic Fold Stack Cardboard Top & Bottom Prepack Bagged Prepack Labeled

4.5.3 PANTS PRE-PACKS

Center creased pants will be folded in half, bottom hem to top of waist band, wearer’s left on top,
maintaining the center crease.
Flat pressed pants will be flat folded in half, bottom hem to top of waist band, wearer’s left on top. Do not tuck
the crotch “point” under.
After folding, the pants are positioned in one direction and stacked by size ready to build the prepack. Begin the
prepack with the largest size on the bottom.
12. Count the number of units of the largest size in the prepack and place on table, each pant
exactly aligned with the one below it and in the same orientation.
13. Count the number of units of the next largest size and place on the first stack, oriented in the
opposite direction (i.e. rotated 180°), and with edges exactly aligned with the pants below.
a. For center creased pants, align the back edge of the second stack with the front edge of the first stack.
b. For flat pressed pants, align the out seam of the second pant with the crotch point of the first stack.
14. Continue building the prepack, alternating direction of pants with each change of size for mixed sku
prepacks and every 3rd pant for single sku prepacks. (i.e.: A maximum of 2 successive pants oriented
in the same direction).
15. This prepack is placed in one plastic bag sized to ensure the neatness of the fold during transit and
handling.
16. The bag is sealed with one piece of tape. A self-sealing bag is acceptable.
17. The pre-pack bag will be labeled according to the explanation in section 4.5.8 of this manual.
18. The completed pre-packs are placed in a shipping carton measuring the length and width of the stack.
The height of the carton will be dependent on the pre-pack height, and the number of prepacks in the
carton, and the weight of the goods. A carton may contain a single prepack or multiple prepacks.
19. Cartons will be packed fully, with no empty space. Do not compress or over pack. This carton containing
only pre-packs will be labeled according to the explanation in section 4.5.8 of this manual

IMAGES OF CENTER CREASED PANTS PRE-PACKS

Basic Fold Prepack Stack Bagged Prepack Labeled Prepack

Updated 6/9/2023
 IMAGES OF FLAT PRESSED PANTS PRE-PACKS

Basic Fold Second Garment Prepack Stack Bagged Prepack

Only prepacks of fragile jackets will require the special packing outlined below. Bulk pack and DIGITAL
COMMERCE (DCOMM) merchandise will follow standard packing methods. POs with prepacks requiring fragile
jacket packing will be identified during the PO confirmation process.
Note: Fragile jackets may be Pre-Packed according to store allocations or bulk packed to be received and
redistributed by our DC.
1. If a carton of fragile jackets is received as a Pre-Pack, no additional unpacking or processing will
occur at the DC – the carton will be labeled and sent directly to the boutiques for unpacking and
hanging.
2. If a carton of fragile jackets is received as a bulk pack or for DIGITAL COMMERCE (DCOMM), no
special packing instructions apply. Product will be packed according to standard apparel packing
instructions. Replenishment and DIGITAL COMMERCE (DCOMM) orders will be completed
according to current method.

Preparing Fragile Jackets for packing into prepacks.

1. Fragile jackets will have cardboard inserts placed in the sleeves and body to insure the neatness of
the jacket is maintained during transport and handling. These inserts should be made of plain
cardboard with a thickness of .020” to
.030”.
2. Each jacket will be hung on a specified transport hanger and covered with a thin textile bag. The sleeves
will be laid over the body on the front or back side depending on embellishment and secured with a “U”
clip.
3. Each jacket bag will display the correct barcode/SKU label located on the front of the bag.

Packing fragile jackets into prepacks.

1. Jackets of one size will be stacked and anchored in the box together.
2. Fill the carton with the largest size first, then put the next size on top of the stack, anchored at the
opposite end of the carton in the same manner. Utilize plastic ties or other strong tie to secure the
transport hangers to the anchors in the carton.
3. Fragile Jackets will be packed in special cartons designed for hanging jackets. The carton will have
hanger anchors at both ends, and should measure 36” X 24” X height to be determined. The height
of the carton will be determined by allocated quantity and the height of the contents.
4. All standards for carton strength and construction apply.
5. Cartons will be packed fully, with no empty space. Do not compress or over pack. The carton containing a
store’s allocation will be labeled according to the explanation in section 4.5.8 of this manual.

IMAGES OF FRAGILE JACKETS PRE-PACKS

Sleeve & Body Inserts Sleeves Folded to Back Sleeves Clipped at Back Bottom Clipped

Updated 6/9/2023
 IMAGES OF FRAGILE JACKETS PRE-PACKS

4.5.5 OTHER APPAREL PRE-PACKS

Prepacks for all other garment types will use the method outlined below. Bulk pack and DIGITAL COMMERCE (DCOMM)
merchandise will follow standard apparel packing instructions.
1. Garments will be folded to fit the carton as defined in section 4.1.1.
2. Count the number of units of the largest size in the prepack and place on the table, each garment exactly aligned
with the one below it and in the same orientation.
3. Count the number of units of the next largest size and place on the first stack, oriented in the opposite direction
(i.e. rotated 180°), and with edges exactly aligned with the garments below.
4. Continue building the prepack, alternating direction of garments with each change of size for mixed sku prepacks
and every 3rd garment for single sku prepacks. (i.e.: A maximum of 2 successive garments oriented in the same
direction).
5. This prepack is placed in one plastic bag sized to ensure the neatness of the fold during transit and handling.
6. The bag is sealed with one piece of tape. A self-sealing bag is acceptable.
7. The pre-pack bag will be labeled according to the explanation in section 4.5.8 of this manual.
8. The completed pre-packs are placed in an approved sized shipping carton. The height of the carton will be dependent on
the pre-pack height, the number of prepacks in the carton, and the weight of the goods. A carton may contain a single
prepack or multiple prepacks.
9. Cartons will be packed fully, with no empty space. Do not compress or over pack. This carton containing only pre-
packs will be labeled according to the explanation in section 4.5.8 of this manual

IMAGES OF OTHER APPAREL PRE-PACKS

Basic Fold Prepack Stacked Bagged Prepack Prepack Label Placement

4.5.6 JEWELRY PRE-PACKS

Jewelry is assembled from many different components and in many different configurations. Some
of these are more fragile than others. It is not practical in this manual to detail all the potential
combinations of components. The supplier should partner with the Brand Sourcing team for
solutions to pre-packing configurations not covered by the descriptions below.

General Guidelines for Prepacking Jewelry by Product Type:

● Placed in individual appropriate sized self sealing bubble wrap bags as outlined in section 4.2.3 of the
packing and routing guide.
● The units in the prepack will be placed in appropriate sized plastic zip top
● The prepack is labeled as described in section 4.5.8 of this manual.
● The prepacks are boxed in a correct sized carton meeting the construction requirements and according to the
sizing guidelines found in section 4.1 of this manual.

Updated 6/9/2023
 4.5.7 NON-JEWELRY ACCESSORY PRE-PACKS
Non jewelry and Fashion Accessories are assembled from many different components and in many different configurations.
Some of these are more fragile than others. It is not practical in this manual to detail all the potential combinations of
components. The supplier should partner with the Brand Sourcing team for solutions to prepacking configurations not
covered by the descriptions below.
General Guidelines for Prepacking Non-Jewelry Accessories by Product Type:
● Belts, Scarves, Ornaments, Bags, etc:
o Individual units of Belts, Scarves, Ornaments, Bags, etc. will be packed according to the
standard packing guidelines as noted in 4.2.4.
o The prepack count will be selected from packaged units and placed in an appropriately sized 1.5 mil
plastic bag and sealed with a single piece of tape or self-sealing bag.
o The prepack quantity will be packed in an appropriately sized corrugated carton meeting
all the requirements detailed in section 4.1 of this manual.
o The number of prepacks in a carton will be determined by the size of the prepack without
exceeding carton dimensions including weight.
o Prepacks will be labeled according to the explanation found in section 4.5.8 of this manual.
● Footwear - unboxed:
o Individual units of unboxed Footwear will be packed according to the standard packing guidelines as
noted in 4.2.5.
o The prepack count will be selected from packaged units and placed in an appropriately sized 1.5 mil
plastic bag and sealed with a single piece of tape or self-sealing bag.
o The prepack quantity will be packed in an appropriately sized corrugated carton meeting
all the requirements detailed in section 4.1 of this manual.
o The number of prepacks in a carton will be determined by the size of the prepack without
exceeding carton dimensions including weight.
o Prepacks will be labeled according to the explanation found in section 4.5.8 of this manual.
● Footwear – boxed. The dimensions of footwear boxes will vary according to the size of the footwear and
marketing decisions. It is not practical to define every scenario in this manual. The supplier should partner with
the Brand Sourcing team for solutions to prepack configurations not covered here.
o Individual units of boxed Footwear will be packed according to the standard packing guidelines.
o The prepack count for each size will be selected from packaged units and placed in as defined below:
a. Prepacks of 5 boxes or less:
o Placed in an appropriately sized 1.5 mil plastic bag and sealed with a single piece of tape.
o Multiple Prepacks of boxed Footwear will be packed in an appropriately sized corrugated carton
meeting all the requirements detailed in section 4.1.1 of this manual.
o The number of prepacks in a carton will be determined by the size of the prepack bags without
exceeding carton dimensions including weight.
o Individual Prepacks will be labeled according to the explanation found in section [Link] of this manual.
b. Prepacks of 5 boxes or more, pack in an appropriately sized corrugated carton meeting
all the requirements detailed in section 4.1.1 of this manual.
o Prepack cartons will be labeled according to the explanation found in section 4.5.8 of this manual.

Updated 6/9/2023
 4.5.8 PRE-PACK LABELING
The Prepack UPC number is circled in red on the image [Link] pre-pack will be labeled as noted below:

● Label measuring 2.50”x1.5”

● “PRE-PACK” Printed on the label as shown
● Human readable PO number, Human readable 12 digit barcode number
● Prepack UPC number
○ Barcode type: CODE-128
○ Scan Grade of A or B is required
○ X-Dimension: 0.020” (20 mil)
○ Min Barcode height: 0.75”
○ Quiet Zone: 0.25”
● Any programmable label machine capable of printing barcodes may be used to print these labels in house.
● It is also acceptable to order these from a label supplier one of our approved label suppliers.
○ Chico’s FAS brands do not provide a ticket file to label suppliers for the prepack UPC labels.
○ The quantity of, & information on each prepack UPC label ordered must be provided to the printer when
ordering.

● Barcodes must be readable by a scanning device. Scan Grade of A or B is required. It is recommended that the
barcode is verified at source.
● Non scannable labels are subject to chargebacks.
● The label must be placed in the center of the pre-pack
*Note: This label can be printed in house or sourced by a local vendor.
*Note: This label is independent of VMS or other required case labels.

Images of Prepack Pack Labels

Inner Pack Label – Apparel & Fashion Accy Inner Pack Label - Jewelry

4.5.9 CASE LABELING FOR CASES CONTAINING PREPACKS

● See Section 4.1.3 See Attachment V for format.

4.5.10 PREPACK PACKING LIST

▪ Prepack units must be noted after the loose shipments on the packing list. Please do not create
two separate packing lists. Both loose and prepack must be listed on one packing list if you are
shipping both together on same shipment.
▪ The Distribution Center must have the Prepack UPC on the packing slip and the PPK bundles
should be counted as 1, not the singles i.e. 2pcs = 1 bundle / 300pcs in the box = 150 bundles or
4pcs = 1 bundle / 40pcs in the box = 10 bundles.

Updated 6/9/2023
 4.5.11 PREPACK INNER LABEL
The Prepack UPC Number (Circled in RED below)
Sample of clear image of pre-pack inner packing labels with UPC barcode for Chico’s apparel shipment.
The label must be placed in the center of the prepack

5. GLOBAL LOGISTICS DOMESTIC & INTERNATIONAL VENDOR ROUTING GUIDELINES

Note: Prior to your first shipment, you are required to obtain access to VMS, Chico’s
supply chain visibility system, to create a booking, generate carton labels and the ASN.
Guidelines detailing all procedures are published in the Vendor Extranet for your use.

International FOB Vendors:

VMS FOB Shipping Guide (Can be found on the Vendor Extranet under Chico’s FAS
Inc-Documents-Logistics Process Documents-Logistics VMS FOB Shipping Guide 11.05.14)

Domestic DDP Vendors:

VMS DDP Shipping Guide (Can be found on the Vendor Extranet under Chico’s FAS
Inc-Documents-Logistics Process Documents-Logistics VMS DDP Shipping Guide 11.05.14)
5.1 GENERAL REQUIREMENTS
A. An early handover prior to the handover date on the PO must be approved by the
Sourcing Manager along with revised PO.

B. Vendors must use the designated Chico’s Service Providers (freight forwarders, NVOCC,
domestic carrier, trans-loaders and consolidators).

C. If an unauthorized carrier is used, all applicable freight charges and risk of loss will be
Vendor’s responsibility and will result in a vendor debit.

D. An ASN number is required for each Purchase Order (PO).

E. ASNs are to be created in Chico’s Supply Chain Visibility system, VMS.

F. One ASN Per PO - Unauthorized split shipments will not be accepted and may result in a debit. If the
balance of a PO is shipped on a different day, the PO must be revised to reflect the different handover
date by one of Chico’s Production, Sourcing Manager, or Merchant associates.

G. PO overage or shortage difference of five percent (+ or - 5%) of the PO quantity per SKU, style
and size, must have written authorization from the one of the Chico’s Production, Sourcing
Manager or Merchant associate.

H. C.O.D. shipments will not be accepted.

I. Delivery Appointments to the Distribution Center must be scheduled on a business day at least 72 to
48 hours prior to delivery.

5.2 DOMESTIC SHIPMENTS

Domestics shipments are defined as orders that are delivered duty paid (DDP) to a location in the United
States. DDP is indicated on the PO under the Ship Terms field as DDP. The location is indicated as the
exit city code on the PO and, along with the mode, will determine which Chico’s service provider to
contact for transportation services to Chico’s distribution center (DC).

Updated 6/9/2023
5.2.1 ROUTING INSTRUCTIONS
Routing codes are found on the PO in the “Ship Terms” and “Exit City” and “Mode” fields (see Exhibit
A). Use the Domestic Carrier Matrix in Exhibit B to locate the carrier associated with each domestic
“Exit City”. The shipment weight category will determine the correct carrier.

Exhibit A: Ship Terms, Exit City and Mode on PO

Exhibit B: Domestic Carrier Matrix by Ship Terms and Exit City

With the exception of DDP - WIN POs (exit city is indicated as WIN-Winder), Chico’s owns the
merchandise at time of handover at the respective named USA point. Chico’s is responsible for the
carrier freight charges from handover at the “named” USA point to the carrier and is responsible for
filing any loss or damage claims with the carrier.

DDP Winder POs are vendor controlled. The vendor owns the merchandise until delivery to our DC in
Winder. The vendor is responsible for the choice of carrier, delivery of goods to Winder on the NDC date,
appointment scheduling, freight costs, and any loss or damage to the product while in transportation. The
handover and NDC dates are the same date.

Each shipment will require a bill of lading unless you are consolidating shipment. If you ship multiple POs
or shipments on the same day you must create a Master BOL. The following information must be entered
onto the BOL:
1. Shipper and consignee name and address
2. Third-party bill-to name and address
3. List all PO and ASN numbers on the Master BOL with the corresponding unit
quantities, number of cartons, and carton weights
4. Total number of cartons and carton dimensions (in inches)
5. Trailer and seal numbers for truckload shipments

Updated 6/9/2023
5.3 PICKUP AND DELIVERY INSTRUCTIONS BY EXIT CITY
5.3.1 DDP LAX (LA Commercial Zone)
Locate the carrier contact listed in the Carrier Matrix in Exhibit B. They will provide instructions for using their
website to enter a pick-up booking. After obtaining a user ID and password, you will be required to use the website
for all pick- up requests.
PO’s must be processed in VMS 24 to 48 hours prior to scheduling with Transloader

All pick up must be scheduled by noon at least twenty-four (24) hours prior to handover. You are required to
provide the following information to the carrier when booking a pick-up:

1. All ASN numbers (that correspond to the PO Numbers)

2. All PO numbers
3. Brand names
4. Shipment size (number of units, cubic feet, cartons and weight)
5. Pallet count
If shipping more than one PO or Brand on the same day, consolidate POs and Brand on the same bill of
lading and tender to the designated service provider as a single shipment.

Shipments must be tendered on pallets for shipments under 24 pallets. Over 24 pallets, please contact Chico’s
Logistics team (Domestic_Logistics@[Link]) and the carrier for loading instructions.

On the scheduled pickup day the shipment must be ready by 7:00 AM. If the shipment is not ready when the
driver arrives, the pick-up may not occur on that day and may result in a late handover. The vendor is
responsible to upload ONLY the T856R file once shipment is retrieved.
A vendor chargeback will be issued for any carrier fees associated with the pick-up.

5.3.2 DDP-WIN (Winder)

The vendor is responsible for delivering the shipment to the DC using their elected carrier.
Vendors must process shipments in Century VMS system and upload the T856R and T856S Excel files prior to
delivery to our DC. These files provide visibility to the DC on shipments arriving to the facility. These files must be
uploaded when the ASN is generated from VMS. For further assistance and training, please email
Domestic_Logistics@[Link]

Trailers will be refused if there is spillage of any unidentified potentially hazardous material either in the trailer, on
pallets and/or cartons. Any charges related to the handling of the affected trailer will be at the Vendor’s expense.

Updated 6/9/2023
 Chico’s DC receiving areas are highly regulated as required by the Tier III CTPAT and FTZ guidelines. Chico’s is
considered a “by appointment only” facility which means that only deliveries with documented scheduled
appointment times are allowed access to the dock area. All trucks, trailers, and containers must remain secure at
all times while on Chico’s property utilizing seals, dock locks, air locks, king pin locks, dock lights and are subject
to search to ensure Tier III CTPAT and FTZ requirements are maintained.

● DC1 will not accept live-unload full truckloads on Fridays

● DC2 will accept live-unload full truckloads on Fridays
● Full truckload shipments must be sealed and the seal number notated on the BOL
● Seals that are broken, missing or do not correspond to the BOL are considered a security breach and
will result in a driver delay or trailer refusal. Chico’s will not be responsible for any detention time or
redelivery fees that may result.
● Full truckloads will be dropped trailers unless a live load is approved at time of appointment
scheduling by edireceivingoffice@[Link]

Appointments will be scheduled at least 24 hours prior to appointment date. Send appointment requests via
email to edireceivingoffice@[Link] with the following information:
● Carrier name
● Trailer number, if applicable
● Total carton count
● Pallet count or indicate that it is floor loaded
● BOL number
● Seal number, if applicable
● PO numbers
Trucks arriving without an appointment time will be rescheduled depending on DC availability. Detention or
redelivery charges associated with late arrivals or no appointments will be at the Vendor’s expense . Any
unscheduled deliveries may be refused and/or rescheduled to another date and time and subject to a debit and
increasing fines for repeated violations.

5.3.3 DDP NYC & ALL OTHER CITIES

Chico’s 3PL partner will perform less than truckload (LTL) and partial truckload (PTL) services from Chico’s
vendors to Chico’s distribution centers (DC) for shipments over 251 lbs and less than 10,000 lbs. Chico’s 3PL
partner will select the most economical transportation service while ensuring that shipments arrive at the DC
during the NDC week as specified on the Purchase Order (PO).

PO’s must be processed in VMS 24 to 48 hours prior to scheduling with Transloader

Vendor is to contact 3PL partner at least seventy-two to forty-eight (72 to 48) hours prior to the scheduled
handover date. The vendors must provide an Advance Ship Notice number (ASN) on the BOL when scheduling
a pick-up; pick-up will not be scheduled unless the ASN number is provided to Chico’s 3PL Partner. The vendor
will upload the T856R and T856S files when shipment is retrieved.

If shipping more than one PO on the same day, consolidate POs on the same bill of lading and tender as
a single shipment.

Shipments must be tendered on pallets for shipments under seven (6) pallets. Over 6 pallets, please contact
Chico’s Logistics for shipping instructions (Domestic_Logistics@[Link]).

5.3.4 PARCEL SHIPMENTS (DDP - ALL OTHER POINTS)

Shipments that are less 250lbs will ship via FED-EX SHIP MANAGER. For set up on FED-EX SHIP MANAGER,
please email Domestic_Logistics@[Link] and provide warehouse address, contact name, phone, and email.
Vendors must process shipments in Century VMS system and upload the T856R and T856S Excel files prior to
delivery to our DC. These files provide visibility to the DC on shipments arriving to the facility. These files must
be uploaded when the ASN is generated from VMS. For further assistance and training, please email
Domestic_Logistics@[Link]

Updated 6/9/2023
5.3.5 DDP- MAIL

Vendors are approved to ship using Chico’s FED-EX SHIP MANAGER account and will be required to create the
shipment in FED-EX SHIP MANAGER web based program, which is administered by Chico’s Logistics. Please
contact the Chico’s Logistics (Domestic_Logistics@[Link]) at least seven (7) days prior to initial shipment
handover date for account set up.

Vendors must upload the T856R and T856S Excel file in the Century VMS system as soon as the FED-EX SHIP
MANAGER tracking number that is created in FED-EX SHIP MANAGER. New vendors must contact the
Domestic_Logistics@[Link] at least 72 hours prior to handover date for Instructions and requirements on
how to process the T856R and T856S Excel files.

5.3.2 PALLET REQUIREMENTS AND TRAILER LOADING INSTRUCTIONS

5.3.3 PALLET REQUIREMENTS

Vendors shipping less than truckload must palletize cartons as detailed below:
a. Pallets are required to be a standard 40 inches by 48 inches with a 4-way access
b. Do not allow cartons to overhang the edge
c. Pallet height should not exceed 60”
d. Shipping labels must face outward
e. Secure the cases to the pallet with stretch wrap
f. Unstable pallets, crushed cartons or improperly stretched wrapped pallets will be refused by
Chico’s carrier and the vendor will be charged back a “loss load fee” and/or late ship penalties
g. Mixed PO’s on a pallet will be separated with paper or cardboard and a label placed on the
pallet stating “MIXED PO’S”.

5.3.4 TRAILER LOAD SEQUENCE REQUIREMENTS

Shipments will be loaded to arrive at the Distribution Center (DC) on the NDC week as listed on the PO. The
vendor will have 2 hours to load containers. Load full truckload shipments according to the following
sequence:
● Keep purchase order together, DO NOT SEPARATE among different trailers.

○ Load full trailers of one brand when possible (All Chico’s including Chico’s Outlets, All
WhiteHouse/BlackMarket including WhiteHouse/BlackMarket Outlets and All Soma
including Soma Outlets)
○ Domestic transloaders and all vendors load Soma and Soma Franchise always on the
tail of the trailer, no matter where the trailer is consigned -.DC1 or DC2.
● Load full trailers for the specific DC:
○ DC1 - 1020 Barrow Industrial Parkway, Winder, Georgia 30680
○ DC2 - 1275 Barrow Industrial Parkway, Winder, Georgia 30680
● When volume will not allow for full trailers by DC:
○ Load nose to tail,1275 address (DC2) first and finish with 1020 address (DC1)
5.5 CHARGEBACK FOR VENDOR NON-COMPLIANCE
● First Occurrence: CHS, WHBM, SOMA - $500
● Second Occurrence: CHS, WHBM, SOMA - $750
● Third Occurrence: CHS, WHBM, SOMA - $1000

5.6 INTERNATIONAL SHIPMENTS (PO TERMS FOB or CFR)

Updated 6/9/2023
 5.6.1 INTERNATIONAL VENDOR RESPONSIBILITIES

Shipments are to be booked with a Chico’s approved freight forwarder (listed on your PO). Please contact the
freight forwarder at least 28 days (4 weeks) prior to the initial shipment handover for ocean shipments and 10 days
prior to initial shipment handover for air shipments.. Export clearance and terminal handling charges at the origin
handover point is paid by Vendor.

Unauthorized split shipments will not be accepted. You must contact your Production / Sourcing Manager and
request that a new PO be created for the balance of units.

Please refer to Section 6.1 E-Invoice in regard to shipping documents.

All shipments are to be booked in the Century/VMS system first in order to create the packing list to provide
to E-Invoice.

A PO is considered to be International in origin if the terms are FOB or CFR. For these shipments, Chico’s is the
Importer of Record for US Customs and Border Protection (CBP) purposes. CHICO’S:
● Owns the merchandise in-transit subsequent to the handover of goods and documents at
the named Service Provider.
● Files for any cargo loss and damage claims.
● Pays the international carrier freight charges as per the INCO terms on the PO

5.6.2 CARGO ACCEPTANCE AND BOOKING

Access the Century FOB Vendor Shipping Guide for instructions. The path is: Chico’s
FAS Inc-Documents-Logistics Process Documents-Logistics VMS FOB Shipping Guide.

The PO will contain a handover date as displayed in Exhibit I. Vendors must handover shipments on or
before the PO handover date. Shipments offered to the freight forwarder after the PO handover date are at
risk for late arrival and may be subject to chargebacks. Chargebacks will be incurred for Bookings not made
at least 28 days (4 weeks) prior to handover for ocean shipments and at least 10 days prior to handover for
air shipments.

● Dead Freight
Vendors will be issued chargebacks for unused container capacity. Vendors must notify the freight
forwarder immediately if the volume of freight booked will be different than that which will be handed over.

Exhibit I: Chico’s PO with Handover Date for FOB Shipments

Updated 6/9/2023
 The freight forwarder is responsible for confirming cargo ready date with each vendor, communicating shipment details to
Chico’s Logistics contacts, arranging shipment transportation per Chico’s Logistics instructions and sending copies of
documents to Broker & Chico’s Logistics

Cargo and documents must hand over per the PO hand over date according to the cut off time (3:00 PM ). If cargo is
handed over after the cut off time, the forwarder will issue and date the FCR the following business day.

5.7 FOB SMALL PACKAGE COURIER SHIPMENTS

Purchase Orders with FOB Terms Mail or Air with 150kgs or less
Vendors with the shipping term “FOB MAIL” or FOB Air with 150kgs or less will be able to ship their floor sets or
POs using the international parcel carrier of Chico’s choice. Please email International_Logistics@[Link] to
request sign-in credentials. The vendor must book their shipment in Century VMS System and process shipment
with the parcel carrier at least 10 days prior to shipment handover date.
Logistics will advise the vendor the parcel carrier’s website information along with the User ID and Password.
Small Package Courier shipment is NOT intended for shipping PO products with “DDP terms” or vendor “samples”
to Chico’s; this is only intended for approved vendors. Vendors will be charged an administrative fee for any misuse
of account; the vendor will also be required to reimburse Chico’s for the shipment cost.
Exception: All Fish & Wildlife or OGA (Other Government Agency) shipments have to be shipped as
minimum shipments with one of Chico's assigned air freight forwarders and not with a parcel carrier.

a. All new FOB vendors must contact Import@[Link] to receive their Customs Compliance On-Boarding
packet.
b. Import classification data such as U.S. Tariff Classification Number and Invoice Description details
are provided on each PO.
c. Commercial invoices must contain the HTSUS classification and invoice description information and
listed on the parcel carriers AWB. This information will be used by the parcel carrier in expediting the U.S.
Customs clearance.
d. A plastic document pouch should be affixed to the lead carton. Three copies of the commercial invoice,
as well as other required US Customs documents must be enclosed.
e. Approval to ship will be provided by the CHICO’S Logistics Contact in accordance with the ship date
terms on the PO.
f. All Vendors
1. Create shipment in VMS
2. Complete documents via e-invoice system, see section

Updated 6/9/2023
 5.8 BILL-TO AND SHIP-TO ADDRESSES FOR ALL DOCUMENTS

Invoices and Packing List:

Bill-To: Chico’s Retail Services, Inc.

11215 Metro Parkway
Fort Myers, Florida 33966 U.S.A.

Domestic Carrier Bill of Lading:

Bill-To Third Party: Chico’s Retail Services, Inc.

11215 Metro Parkway
Fort Myers, Florida 33966 U.S.A.

Ship-To for Chico’s and WH/BM:

Ship-To for Soma: DC 1 - Chico’s Distribution Services,
Ocean or International Air House Air Waybill: LLC 1020 Barrow Industrial Parkway
Winder, Georgia, 30680, U.S.A.

DC 2 - Chico’s Distribution Services, LLC 1275 Barrow Industrial Parkway

Winder, Georgia, 30680, U.S.A

Bill-To: Chico’s Retail Services, Inc.

11215 Metro Parkway
Fort Myers, Florida 33966 U.S.A.

DC1 - Chico’s Distribution Services, LLC

1020 Barrow Industrial Parkway
Winder, Georgia, 30680 U.S.A.

Ship-To & Notify Party for Chico’s and WH/BM:

Ship-To & Notify Party for Soma:

DC2 - Chico’s Distribution Services, LLC
1275 Barrow Industrial Parkway
Winder, Georgia, 30680, U.S.A

2nd Notify Party: - International FOB Only: GEODIS

4995 LaCross Rd
North Charleston, SC
29406 (843)744-1900

Updated 6/9/2023
 6.0 Chargebacks for non-compliance as follows:

Parcel Courier Procedures for floor sets will be as

follows: Each occurrence $50 – Floor Sets

Bulk Shipment - A chargeback, per section 10 of the Vendor Guidelines, will go against the bulk order for additional
occurrences of non-compliance as noted below:
CHS | WHBM | SOMA
1st occurrence $500
2nd occurrence $750
3rd occurrence $1000

6.1 IMPORT COMPLIANCE (PO TERMS FOB or CFR)

6.2 VENDOR RESPONSIBILITY CHECKLIST

New Vendors:
In addition to the below responsibilities any vendor new to Chico’s should contact
import@[Link] to confirm all instructions have been received.

Vendor Extranet:

All individuals in your organization that need to receive updates regarding your partnership with
Chico’s must request access to Amber Road through Global Compliance via email
[Link]@[Link].

When to send:

It is the responsibility of the Vendor to log into the e-Invoice website and create and submit a commercial
invoice and upload any other required documents within 24 hours of cargo handover for Air, within
24 hours of sailing for Ocean.

How to send:
New FOB vendors should contact import@chicocs,com to request logon credentials, 3 weeks prior
to handover of cargo. It is recommended to have more than one e-Invoice user as a backup in case
of employee absence.

For step by step instructions on submitting e-Invoice and up-loading all import documentation
see: e-Invoice Instruction Manual (located on the Vendor Extranet).

1. To begin submitting documents via e-Invoice, vendors will need a Username and Password
2. Web-site address is [Link]

Updated 6/9/2023
 What to Send:
1. Vendors should see e-Invoice Instruction manual for all customs document requirements

Note: Some documents may need to be uploaded at a later date. Do not miss the deadline as the documents
can be added after submitting the e-Invoice.

6.3 CONTAINER / TRAILER SECURITY PROCESS

CHICO’S has implemented a Container/Trailer Security process in support of U.S. Customs and Border
Protection Trading Partners against Terrorism (C-TPAT). Please refer to CHICO’S Container/Trailer Security
Procedure, LOG- B200-002, Effective Date Nov 20, 2005, updated July 2012. See Attachment R or the Vendor
Extranet for complete instructions.
Summary of Vendor requirements:
1. Validate Carton Contents
2. Factory load FOB is not permitted.
3. Apply ISO PAS 17712 High Security tapered bolt Seal (with Vendor’s logo preferred).
4. Email container & seal numbers to CHICO’S Logistics Analyst
5. Annotate all Documents with Seal Number(s)
6. Provide Delivery Notice to CHICO’S Logistics Department
7. DDP only by authorization from Chico’s Logistics Director
8. Resolve any seal discrepancy before delivery to CGC

7ILLEGAL TRANS-SHIPMENTS
Trans-shipment is an illegal practice of falsely documenting the country of origin for merchandise entered into the
United States in order to evade quota restraints on the country of actual production.
Illegal trans-shipping merchandise from one factory to another or one country to another is strictly prohibited. If a
Vendor is determined to have engaged in, participated in, or condoned trans-shipping, or quota fraud in any form,
CHICO’S will enforce the following:

1. The Purchase Order will be irrevocably cancelled and the Vendor will bear all costs incurred by CHICO’S,
as a result of the cancellation.
2. All further business with the Vendor will cease and any future orders will be cancelled.
3. Vendor will be responsible for any penalties imposed against CHICO’S, by U.S. Customs as a result of
such trans-shipping, quota fraud or other false statements regarding country of origin.

8NON COMPLIANT SHIPMENTS

FINES – Any fines or penalties imposed by U.S. Customs including any “out of pocket” corrective processing
costs incurred by CHICO’S to bring goods into compliance will be charged back to the Vendor.

8.1 100% INSPECTIONS

a. Compliance Inspection – If a shipment requires 100% inspection (excessive defects, damages,
improperly labeled merchandise, incorrectly sized merchandise, packing lists that do not appear
to represent what is in the boxes, etc.) Vendor will be charged according to the schedule outlined
in the Charge Back Section of this guide.
b. Tech Pack validation – Garments are inspected for over all quality, workmanship, cleanliness, dye lot
consistency, proper sizing, proper labeling, proper fiber identification and proper country of origin labels
as per garment specifications in the Tech Pack.
c. Major defects are defined in terms of consumer acceptability for the wear, use and appearance of
the merchandise.

8.2 DEFECTIVE MERCHANDISE

Costs associated with inspecting, processing and administration of defective merchandise will be charged back to
the Vendor. Defective pieces will be subject to our Return to Vendor process.

Updated 6/9/2023
 8.3 OVERAGES AND NON COMPLIANT SHIPMENTS
a. Duplicated shipments may be rejected at delivery, or returned to Vendor at Vendor’s expense.
b. Unauthorized overages will be subject to return at Vendor’s expense, per Return to Vendor process.
c. Unaccounted import overages subject to Duties, will be subject to penalties and any related
fines assessed by U.S. Customs. All penalties, fines and processing costs will be charged
back to the vendor.
d. Corrective action, including any fines imposed by U.S. Customs including any corrective processing costs incurred
by CHICO’S to bring the goods into compliance will be the Vendor’s responsibility.

8.4 IMPROPERLY LABELED OR TICKETED MERCHANDISE

Vendors are fully responsible for verifying that correct hangtags and labels, inclusive of main, care, content and country of origin,
are attached to product being shipped. If merchandise is received with missing labels, incorrect labeling, ticket content error
(care instructions, fiber content, size, trademark, or country of origin, etc.), or tickets attached to the wrong items, a charge-back
will be assessed as outlined in the Charge-Back Section of this guide.

8.5 MERCHANDISE REJECTED BEFORE SHIPPING

Refused or rejected merchandise prior to receipt at the Winder Distribution Center will require the Vendor to be responsible for
removing any and all proprietary information and logos relating to CHICO’S brands. Vendor will be held liable for completion of
the process to CHICO’S standards.

9 RETURN TO VENDOR PROCESS (RTV)

9.1 DEFINITION OF TERMS

Removal from Sale (RFS):
The Company may determine that certain merchandise in its sales or distribution channels are unsuitable or no longer suitable for
sale in the Company’s channels and take action to remove the merchandise from those channels.

Reasons for an RFS vary and may include, but are not limited to, intellectual property concerns, quality or labeling concerns,
safety concerns, late deliveries or other issues arising out of or related to a vendor (or its vendors or subcontractors), legal
recommendations or requirements or other events or circumstances where the Company determines that the merchandise in
question is no longer suitable for sale by our brands.

Withhold from Sales (WFS):

The Company may determine that merchandise in transit to Company or on hand in Company’s distribution center (but which
haven’t been listed online or sent out to our stores or distribution partners) are unsuitable to introduce into the Company’s sales
and distribution channels (each a “Withhold from Sales” or “WFS”). Reasons for a WFS vary and may include, but are in no way
limited to, intellectual property concerns, quality or labeling concerns, safety concerns, late deliveries or other issues arising out
of or related to a vendor (or its suppliers or subcontractors), legal recommendations or requirements or other events or
circumstances where the Company determines that the merchandise in question is not suitable for sale by our brands.

Return to Vendor (RTV):

If Company determines that an RFS or WFS is not related to an obligation, act or omission of a vendor (or any of its suppliers or
subcontractors), it is unlikely (but is possible) that the Company will issue an RTV to the vendor. If the Company determines that
an RFS or WFS arises out of or relates to a vendor (or any of its suppliers’ or subcontractors’) obligation, act or omission, then
the Company shall take action to return merchandise to vendor or liquidate merchandise on the vendor’s behalf. In an RTV, the
vendor shall reimburse to the Company for:
1. all amounts (of any kind, including invoice amounts, taxes, duties, transportation) paid by Company for the
WFS or RFS merchandise,
2. all charges and fees referenced in the Company’s VPRG, and
3. all other costs, fees and expenses incurred by Company arising out of or related to the RFS or WFS process
(including but not limited to, and without limitation, merchandise testing, attorneys’ fees, investigative costs,
and transportation and other logistics costs), plus
4. any amounts arising out of or related to vendor’s indemnification obligations related to the WFS or RFS
merchandise (each, a “Return to Vendor” or “RTV”).
Multiple RTVs may be issued in relation to an RFS or WFS, however the Company shall endeavor to consolidate RTVs, where
reasonably possible. Reimbursement for each RTV shall be in the form of a debit in the Company’s favor against the vendor’s
account (a “chargeback”) or a payment issued by vendor to the Company within 30 days of request (a “refund”).

Vendor is obligated to promptly and fully cooperate with any of Company’s inquiries and requests related to each RTV. Once the
Company has completed its due diligence into the facts and circumstances giving rise to the RTV, the Company shall notify

Updated 6/9/2023
 vendor that an RTV will be issued and of the amounts of each RTV due. All RTV notifications and RTV amounts due and owing
by vendor may be amended if additional facts and circumstances arise after an RTV is issued.

The amounts and allocation of RTV amounts charged to the vendor will depend on a variety of circumstances. Upon vendor’s
request, Company and vendor will act in good faith to meet and confer on the circumstances of an RTV and any RTV amounts,
but in all instances, the ultimate determination of whether an RTV will be issued and the RTV amounts owed by vendor to
Company will be at the Company’s sole discretion.

9.2 DISPOSAL OF MERCHANDISE

The Company shall have the sole right to determine the disposition (“disposition” or “disposal”) of the merchandise subject to an
RFS, WFS or RTV. All disposition costs for RTV merchandise shall be paid by vendor, or if incurred by the Company, included in
the RTV amounts due and owing by vendor.

Other than in the event a resale is approved by the Company, in all instances, vendor shall have 30 days from the date an RTV is
issued to remove and dispose of all merchandise from the Company’s, and its distribution channel partners’, custody. If vendor
fails to remove and dispose of merchandise within 30 days from the date the RTV is issued (or from such later date as the
Company advises it is available for disposal), vendor is responsible for reimbursing or paying to the Company storage fees for the
RTV merchandise through the date the merchandise is removed from the Company’s or its distribution channel partner’s custody
and a penalty for each day that the disposal of the merchandise has not been completed thereafter.

In addition, the Company shall have the right to dispose of any merchandise that are not removed from the Company or its
distribution partners’ custody within the time frame allotted through any means or methods, including by selling the merchandise
through the Company’s company store locations in Fort Myers, FL or Winder, GA. Vendor shall not be entitled to any proceeds
from the Company’s disposition of the merchandise and shall reimburse Company for all costs, fees and charges related to the
Company’s disposal of the merchandise.

The Company shall always require that RFS, WFS and RTV merchandise be destroyed if the reason for the RFS, WFS or RTV
was related to:
a. a potential safety issue
b. a potential intellectual property infringement issue (a copyright, trademark or patent issue)
c. a legal settlement calling for the destruction of the merchandise.
In those instances, the Company may determine that it shall retain sole responsibility for ensuring the destruction of the
merchandise, at vendor’s sole cost and expense.

To find out if merchandise under an RFS, WFS or RTV are required to be destroyed, please work with your Legal Department
liaison.

Sell-Off:
If the Company determines that a merchandise may be disposed of via resale (a “sell-off”), the Company may, in its sole
discretion, agree to permit the return of the merchandise to vendor for resale, subject to the Company’s Sell-Off process. In
general, sell-offs are only permitted for to resellers that agree to sell the merchandise to end consumers located outside of the
United States, Canada and Mexico, unless the Company agrees to manage the sell-off through one of the Company’s designated
U.S. or Canadian sell-off partners. In such instance, the Company shall be entitled to recover all amounts due and owing to the
Company from vendor from the proceeds of such sales. In all instances, the vendor shall be responsible for identifying an
appropriate sell-off partner and arranging for the removal and delivery of the merchandise to the sell-off partner for sale to the
partner’s own end consumers. No sell-offs are permitted to inventory liquidators or jobbers. The Company shall have the right to
deny approval of any aspect of a sell-off request in its sole discretion. In most instances, a vendor sell-off request will only be
approved and resale only permitted when 12 months have passed since the original NDC date listed in the Company’s records.
In limited circumstances, a sell-off may be approved to occur earlier than 12 months, but this is generally limited to WFS fashion
merchandise and requires the approval of the VP of Sourcing and Legal.

Until the merchandise is picked up by vendor’s resale partner, vendor is responsible for reimbursing or paying to the Company
storage fees for storing any RTV merchandise. Storage fees will start to accrue for vendor’s account 30 days after an RTV is
issued and shall be due and owing 30 days of receipt of invoice.

9.3 RFS & RTV PROCESS

REMOVAL FROM SALES (RFS):
The Company may decide that merchandise that is in transit, in stores, or sold in online channels should not continue to be
offered for sale. Chico’s does not require consent or return authorization from the vendor to execute the removal of merchandise
from sales.

WITHHOLD FROM SALES (WFS):

The Company may decide that merchandise that is in-transit to our DC or arrived at our DC should not be offered for sale or

Updated 6/9/2023
 distributed by the Company. Chico’s does not require consent or return authorization from the vendor to execute an WFS.

RETURN TO VENDOR (RTV):

Vendor is held accountable for cost and expenses associated with merchandise not suitable for sale due to vendor-related
issues. In these instances, an RFS or WFS can escalate to an RTV with associated expenses and charge backs being levied
against the vendor and referenced by an RA#. An RA# or return authorization number is any combination of numbers or letters
that will be used for identification through the RTV process. The vendor is required to provide the RA# to start the execution of
the RTV process.

ALL INSTANCES:
There are different situations that can result in an RFS, WFS, and/or RTV action. Some examples of situations that may trigger
an RTV, WFS or RFS are:

1. Quality Issues: In the case of a Quality Issue, the Sourcing Operations (SOP) team initiates the appropriate
action via a Quality Alert Notification. Quality Issues can relate to, but are not limited to, fit issues, color issues
or other merchandise specification failures, testing failure, late deliveries or merchandise damaged before
handover to the Company. SOP conducts its investigation in collaboration with all relevant departments to
ensure full partnership while determining the course of action. A recommendation to RFS, WFS or RTV will be
based on the facts gathered in the quality alert by the SOP team.

2. Legal Issues: In the case of a Legal Issue, the SOP team initiates the appropriate action via a Quality Alert
Notification. Legal Issues can relate to, but are not limited to, regulatory requirements, suspected or actual
merchandise safety issues or hazards, potential or actual copyright, trademark, patent, trade dress or other
infringement claims, litigation claims or notices or other legal issues.

SOP and Legal conduct their investigation with collaboration of all relevant departments to ensure full
partnership while determining the final course of action. If requested by Legal, the Legal team will work with
Sourcing and/or SOP to coordinate the immediate RFS of the merchandise from the Company’s selling floors
and channels and an WFS on all merchandise while the investigation proceeds. A recommendation for an
RTV will be based on the facts gathered in relation to the Quality Alert, along with advice of legal counsel.

Legal issues almost always result in an RTV and in most instances require destruction of the RTV merchandise.
Sell-offs are rarely permitted, but depending on the circumstances, donation or recycling may be permitted.

3. Brand requests: In the case a Brand requests a WFS or RFS without the existence of a Quality or Legal issue,
the Sourcing and/or SOP teams coordinate an RFS of the merchandise from the Company’s selling floors and
channels and an WFS on all merchandise in transit to or in our DC.

4. All other reasons: for any reason not contemplated above, the Brand, Sourcing, SOP and Legal teams will
collaborate to determine the appropriate action to take with regard to the merchandise under consideration.

In each instance, the Company will proceed with below process flow for WFS/RTV or RFS/RTV:

1. Once a Quality Alert Investigation is closed and a recommendation is provided, the Sourcing Manager or Director will
become the RTV Point Person. At this time, Chico’s FAS may take any or all of the following actions:
• Place a QA Hold on existing or incoming merchandise until merchandise is inspected at the DC
• Hold an incoming PO so that it does not mix with existing inventory
• Initiate RTV by requesting an RA#. The RA# is any combination of letters and numbers provided by the
vendor that will be used to identify this RTV with both internal and external partners.

2. The Vendor has the right to contest and request a personal on-site inspection of their merchandise deemed to be non-
compliant. The request for inspection must be communicated to the brand Sourcing Point Person. Inspection must be
requested and executed within 30 day of RTV notification. If requested inspection is to be done by a 3rd party, all
associated costs will be charged to the vendor.

3. Sourcing and their cross-functional partners will then begin filling out associated RTV paperwork, and merchandise will
begin to be returned from our stores to our DC. Sourcing will request contact information or address information from
the vendor at this time. The Sourcing point of contact can provide the vendor with a general estimate of the cost of the
RTV. The estimated time between RFS/RTV Start Date and RFS/RTV End Date is 6 weeks.

4. Once merchandise collection is underway, the vendor will need to select a disposition for the collected goods. The
options are as follows:
• Send to Charity

Updated 6/9/2023
 o Merchandise will need defaced/detagged before sending
o Chico’s will charge to vendor full landed cost, shipping and handling fees, labor costs, cost to ship to
charity, defacing/detagging costs, and any applicable 3rd party expenses
• Destroy
o Chico’s will charge to vendor full first cost of goods, all duty drawback fees incurred, freight costs,
shipping and handling fees, labor costs, cost to destroy, and any applicable 3rd party expenses
o No defacing/detagging of merchandise is necessary
• Sell Off
o If vendor wishes to sell off the merchandise, they will need to fill out the Sell Off Letter and provide the
information for whom the goods are being sold. Sell off agreement must be signed off on by Chico’s Legal
Counsel and Sourcing Leadership. Sell off letter can be found on Amber Road.
o Deface/detag may be part of the sell off agreement.
o Merchandise can NOT be sold off to companies in North America
o Buyer must wait 1 year after original NDC date to resell goods again.
o Chico’s will charge to vendor full landed cost, shipping and handling fees, defacing/detagging costs, labor
costs, any applicable 3rd party expenses, and any miscellaneous fees as noted in the Sell Off
Agreement.
• Return to Vendor: Vendor Pickup
o Vendor may pick up goods at the DC if goods will be staying in the US or Chico’s was not the importer of
record (DDP shipments).
o Chico’s will charge to vendor full landed cost (duty included for FOB vendors), shipping and handling
fees, labor costs, and any applicable 3rd party expenses.
• Return to Vendor: Re-Export Goods
o This is not Chico’s preferred merchandise disposition. Destruction of merchandise is preferred and will be
less cost to the vendor. If vendor intends to re-sell goods, the merchandise disposition should be Sell Off.
o If the final return location of these goods is outside the US, and Chico’s was the importer of record (any
FOB shipments), Chico’s FAS will be responsible for re-export and will use our chosen freight forwarder,
as designated by logistics.
o Chico’s will charge to vendor full first cost of goods, all duty drawback fees incurred, freight costs,
shipping and handling fees, labor costs, cost to re-export, and any applicable 3rd party expenses

Notes on dispositions:
• Fixing merchandise at a 3rd Party: Sometimes there are operations required to correct the merchandise that cannot
be performed in the Chico’s Distribution Center. Some examples of when a 3rd party may be required are to clean
merchandise, repackage merchandise, or repair/replace parts of a merchandise. Any cost related to fixing defective
merchandise will be charged back to the vendor.
• If donating to charity or selling off merchandise, RFS/WFS/RTV merchandise will have brand labeling defaced by
the DC. Merchandise approved for defacing will have labels clipped, price tickets and on-garment marketing
removed. In the case of an RTV, any costs incurred in the DC will be charged to supplier, including management of
units outside of the United States in international stores or franchise arrangements.
• In most cases, RTV goods from domestic stores will be shipped to the distribution center in Winder, Georgia.
International goods will NOT be returned, these goods will be liquidated at the International locations.
• Disposition of non-compliant merchandise must be communicated to Chico’s within thirty (30) days after the Vendor
has been notified of non-compliant issue. If Vendor does not reply or provide disposition of goods within thirty (30)
days, merchandise will be donated to a designated charity.

5. Vendor will be notified when the RFS/WFS/RTV is considered closed. At this point, the DC team will close, wrap and
label boxes according to disposition listed in the RTV form. Vendor has 30 days to pick up the merchandise from the
distribution center (if disposition is Vendor Pick Up). DC will store and pack goods in the manner that is most effective
for Chico’s. If multiple SKU’s are being stored for return, the SKU’s may be mixed in each carton returned. Chico’s
Merchandise Accounts Payable team will then process total chargebacks to the vendor.

10. VENDOR COMPLIANCE CHARGE BACKS

It is not the intent of CHICO’S Distribution LLC to charge back its Vendor partners as a source of revenue. CHICO’S does
not budget for, or anticipate, Vendor chargeback expense recovery. Our objective is to provide the best opportunity to
expedite quality merchandise to our stores and customers, as quickly and efficiently as possible.

CHICO’S Distribution LLC has made a significant investment in state of the art distribution facility and best of class material
handling automation that requires product be packed and shipped within specifications outlined in this Packing and Routing
Guide. Any shipment that does not comply with the specifications herein will require significant additional labor and
processing time and will delay your product from getting to our sales floor and customers in a timely manner.

Administrative fees will be assessed to the Vendor for non-compliance activities outlined in this Packing and Routing
Guide. Debits may be accessed by multiple departments for out of pocket costs depending on the non-compliance event,
see Section
10.8 Chargeback for Liquidated Damages. Repeated violations of the same non-compliant condition will result in

Updated 6/9/2023
 incremental escalating administrative fees per PO:
1. First occurrence administrative fee will be the Smaller of $500 or 5% of the order value.
2. Second repeated occurrence within a calendar year (Jan. 1st – Dec. 31st) will be the Smaller of $750 or 7.5% of the
order value.
3. Third repeated occurrence and all subsequent violations within a calendar year (Jan. 1st – Dec. 31st) will
receive an administrative charge back of the Smaller of $1,000 or 10% of the order value in addition to any
labor supply costs.

10.1 DEBIT MEMOS

a. It is the policy of CHICO’S that charge backs are to be processed through Debit Memos versus through adjustments
to Purchase Orders in order to preserve the true cost history of merchandise. The applicable Purchase Order, or
any future Purchase Order(s) with the responsible Vendor, must not be changed or revised to adjust cost for a
chargeback.
b. International Vendors are to use the Debit Memo for their export clearance and to create their commercial invoice.
c. Debit Memos are to be created by the responsible department based on classification:

Note: the following examples are not all inclusive.

● Global Logistics – VMS errors, ASN errors, routing errors, BOL errors etc. See Section 5
● Winder Distribution Center – Packing errors, crushed boxes, mismarked cartons, box content, VMS hold, etc.
● Customs Compliance – late documents, document errors, wrong classification, etc. See Section 6
● Global Compliance – social compliance audits, C-TPAT audits, VOP audits, etc.

Brands:
● Chico’s – late shipment penalties, product discounts, etc
● WH|BM – late shipment penalties, product discounts, etc
● Soma – late shipment penalties, product discounts, etc.
10.1.1 PROCEDURE
The following procedure will be followed when creating a Debit Memo/Chargeback. For International Vendors, this
should be done prior to merchandise reaching U.S. Customs.
a. Purchase Orders must not be changed or revised to adjust cost for a chargeback.
b. The responsible department will create Debit Memo (or Debit Advice when applicable) for the exact percentage
and/or discount the Vendor should deduct.
c. The Debit Memo (or Debit Advice if applicable) should be sent to the appropriate CHICO’S associate, per the
Approval Matrix, for review and approval. The approval must be an electronic signature on the Debit Memo/Debit
Advice through the Debit Memo application.
d. Once a Debit Advice/Memo is issued, it will be forwarded to the Vendor to obtain Vendor acknowledgement.
e. If the Debit Memo applies to an International Vendor, the Vendor should submit the commercial invoice in the
following format:
1. Invoice Subtotal $#####
2. Less % or $ Discount for reason _
3. TOTAL = $#####

f. If the Vendor does not record the Debit Memo amount on their invoice, the Accounts Payable Department will
deduct the amount from the next Vendor payment.

10.1.2 VENDOR ACCEPTANCE/ ACKNOWLEDGMENT IS REQUIRED

● 100% Inspections
This could include shading issues, sorting, cleaning, incorrectly sized merchandise, etc. Vendor will be notified via e-mail that
100% inspection of merchandise is recommended or required prior to being performed by third party or CGC. Inspections will be
charged in accordance with the Vendor Packing & Routing Guidelines applicable to the brand. Vendor acceptance of the
inspection needs to be retained.

● Late Shipments
For FOB Late Shipments the product will only be considered “LATE” when the ship mode on the order has been changed to CFR
(air prepaid by factory). The Vendor Scorecard will reflect the % of units shipped CFR and count those units as late. For DDP
Late shipments, penalties will be charged in accordance with the Vendor Packing & Routing Guidelines. Penalties will be
processed as soon as they occur and for international goods, prior to merchandise entering Customs so the commercial invoice
can be adjusted accordingly.

● Quality Issue Discounts

A quality issue related Debit Memo must be processed prior to merchandise entering Customs, if applicable, this will ensure that
the commercial invoice will reflect reduced total cost.
All other Quality related issues will be processed immediately upon agreement with the Vendor.

Updated 6/9/2023
 10.1.3 VENDOR ACCEPTANCE/ ACKNOWLEDGEMENT IS NOT REQUIRED
Chargebacks which are clearly stated in the Packing and Routing Guidelines do not require Vendor
acceptance/acknowledgement. The chargeback amount will be calculated in accordance with the Packing and Routing
Guidelines. Examples include but are not limited to:
1. Labor used to sort, correct, inspect, re-ticket or re-label a shipment.
2. Packing List errors, non-receipt within the required 24 hours timeframe; late international bookings
3. Incremental transportation charges.
4. Mis-identified cases.
5. Mis-tagged merchandise.
6. Wrong count on the case.
7. Case identification numbers that do not match packing list numbers.
8. Supplies (boxes if shipment needed to be repacked.)
9. RTV freight (freight costs CHICO’S incurs to return merchandise to the Vendor or designee).
10. Improperly labeled or ticketed merchandise.

10.2 LATE SHIPMENTS CHARGEBACK POLICY

It is the Vendor’s responsibility to anticipate production or other delays and to notify their respective Sourcing Manager/
Merchant PRIOR to booking the shipment. The Sourcing Manager/ Merchants reserve the right to reject any late shipment,
cancel the purchase order in whole or in part, OR change the FOB terms to CFR Prepaid Air at the time of notification.
Conditional acceptance of a late shipment by the respective Sourcing Manager/Merchant may result in a late shipment penalty
as per the below criteria.

DDP Late Shipments (when Actual Handover date, or In Yard date for DDP-Winder orders, is dated after the PO Handover
date):
● 1-2 days late: no chargeback
● Shipments that are 3 or more days late will incur 1% charge-back per day up to 15%

FOB Late Shipments

● Product will only be considered “LATE” when the ship mode on the order has been changed to CFR (air
prepaid by factory). The Vendor Scorecard will reflect the % of units shipped CFR and count those units as late
● · Sourcing partners will be provided the statistics for % of CFR units for each factory
● · All other product will be considered “ON TIME”
● · No “On Time” chargebacks will be issued to the vendor for orders not changed to CFR

DDP Late Shipment Charge Back Process

1. AP will identify shipments for which a late shipment charge-back should apply based upon the above criteria
and will email Sourcing for approval on a monthly basis.
2. Shipments will be considered late based upon the number of days difference between the Actual Handover date for
DDP shipments (In Yard date for DDP-Winder shipments) and the PO Handover Date. CFR shipments and Floor
Sets orders are excluded.
3. Late shipment charge-backs will not occur without the approval of Sourcing.
4. AP will issue the debit notes to vendors if Sourcing approves the chargebacks.
5. Brands can elect for an automatic charge-back process, if desired.

10.3 VENDOR PREPAID AIR FREIGHT

When a Vendor cannot meet the initial shipping date, Chico’s Sourcing Manager/Merchant may still accept the shipment, but
require Vendor to incur a portion of the cost of moving the shipment via air. Under these conditions the below steps must
occur prior to shipment:
a. Vendor must prepay the difference between the cost of the original mode ie. air freight and the cost of what
Chico’s would have paid for ocean freight directly to Chico’s freight forwarder.
b. Chico’s amends PO from “Sea” mode to “Sea-Air” mode and Inco term from FOB to CFR (Cost and Freight)
prior to shipment.
c. NDC Date should be updated to more closely reflect PO receipt dates. Handover date will be updated to reflect
the new planned Handover Date; CFR orders will always be considered late for scorecarding.
d. Any CFR order not meeting the new Handover date will be subject to Late Shipment charge-back policy.
e. Neither the Freight Forwarder nor Logistics will authorize movement of goods until the revision is visible in SAP
and VMS, to provide corporate visibility and accurate reporting.
f. Ocean freight rate remains as a PO condition (cost factor) on PO (for internal IMU% calculation purposes).
g. The vendor should contact the Freight Forwarder who will calculate the air/sea difference and charge the
vendor per Chico’s established rates. No negotiation of charge will occur between Freight Forwarder or
Chico’s.
h. Chico’s requires that the vendor MUST prepay the difference between Air Freight and Ocean Freight prior
to Freight Forwarder providing FCR release.

Updated 6/9/2023
 i. Freight Forwarder invoices Chico’s the amount of what Chico’s would have paid in Ocean Freight; and
includes the prepaid Air Freight charges on the air waybill.
j. No debit memo or further internal approvals are needed

10.4 INCREMENTAL TRANSPORTATION CHARGES

Routing violations, such as utilizing non approved service providers or ship modes will result in a charge back for any and
all incremental expenses incurred due to the shipping error(s). CHICO’S will calculate the incremental cost difference
between the non-compliance shipping expense and compliant shipping costs plus any administrative fees and in processing
costs.
Example: DOMESTIC SHIPMENTS ONLY – If Vendor fails to combine two shipments on the same day into a single Master
Bill of Lading that would have cost $450, but shipped at two individual shipments at $300 each, the difference of $150 will be
charged back to the Vendor.

This policy is compensatory in nature, not punitive. It is imperative for Chico’s to ensure merchandise delivery to the distribution
center and stores as planned and budgeted. Predictability of merchandise flow within the supply chain is critical.

10.5 LABOR / ADMINISTRATIVE

Administration fee will be assessed per Packing and Routing non-compliance violation by either the CHICO’S Logistics
Department or the Winder Distribution Center departments to cover administrative labor costs. The administrative
fee is in addition to the liquidated damages outlined in Section 10.8. Additionally, a rate of $20.00 per hour will be charged by
the Winder Distribution Center for all labor-hours used to sort, correct, inspect, re-ticket or re-label a shipment.

Outsourced inspection / processing may be required on occasion. When outsourced inspection or processing is necessary,
CHICO’S will charge the Vendor back for the actual pass through cost of the service utilized.

10.6 CASE INTEGRITY

CHICO’S will charge a minimum $500.00 administrative cost for Chico’s, WH|BM, and Soma Brands per violation plus
$20.00 per hour to correct any of the following:

Mis-identified cases
a. Mixed SKU cases with the exception of ODD cases
b. Mis-tagged merchandise
c. Wrong count on the case

10.7 SUPPLIES
CHICO’S will charge Vendor for the cost of the supplies used to correct a non-compliant shipment.
For example, if 200 boxes were used to re-pack a Vendor order and the boxes cost $5.00 each, then the Vendor charge will
be $1,000.00 plus labor.

10.8 CHARGE BACK FOR LIQUIDATED DAMAGES

4 Ticketing
Product was Admin Fee + Labor Admin Fee + Admin Fee + Labor
A 3.4
delivered without + Supplies Labor + Supplies + Supplies
Price Tickets
Product has the Admin Fee + Labor Admin Fee + Admin Fee + Labor
B 3.4
incorrect Price + Supplies Labor + Supplies + Supplies
Tickets
5 Incorrect Carton
Marking
PO is incorrectly / not Admin Fee + Admin Fee Admin Fee +
A 4.1.3
marked on Case Labor + Labor Labor

Updated 6/9/2023
 Sku# is not marked Admin Fee + Admin Fee Admin Fee +
B 4.1.3
on Case Labor + Labor Labor

Style# is incorrectly / Admin Fee + Admin Fee Admin Fee +

C 4.1.3
not marked on Case Labor + Labor Labor

Color incorrectly / not Admin Fee + Admin Fee Admin Fee +

D 4.1.3
marked on Case Labor + Labor Labor

Size is incorrectly / not Admin Fee + Admin Fee Admin Fee +

E 4.1.3
marked on Case Labor + Labor Labor

Qty in Case
Admin Fee + Admin Fee Admin Fee +
F incorrectly 4.1.3
Labor + Labor Labor
/not Marked on
outside of case

Case
Admin Fee + Admin Admin
G number 4.1.3
Labor Fee + Fee +
incorrectly /
Labor Labor
not marked
Total Cases Ex: 1 of Admi Admin Admin Fee +
H 2, 4.1.3
incorrectly n Fee Fee + Labor
/ not marked 2 of 2. + Labor
Labor
EOR / Mixed
Admin Fee Admin Fee + Admin Fee + Labor +
I Sku cases not 4.1.3
+ Labor + Labor + Supplies
properly
Supplies Supplies
marked
Wrong or No
J Admin Fee Admin Fee Admin Fee 4.1.3
division on case
Case information
Non Admi Admin Admin Fee +
K not clearly marked 4.1.3
- n Fee Fee + Labor
on both ends of the
Ven + Labor
case
d Labor
ors
6 VMS
VMS Labels on the Admin Fee Admin Fee + Admin Fee + Labor +
A 5.1
wrong side of the + Labor + Labor + Supplies
case Supplies Supplies
VMS Case number Admin Fee Admin Fee + Admin Fee + Labor +
B 5.1
not on the ASN + Labor + Labor + Supplies
Supplies Supplies
VMS Label has Admin Fee Admin Fee + Admin Fee + Labor +
C 5.1
the incorrect sku + Labor + Labor + Supplies
Supplies Supplies
VMS Label has Admin Fee Admin Fee + Admin Fee + Labor +
D 5.1
the incorrect PO + Labor + Labor + Supplies
Supplies Supplies
VMS Labels are Admin Fee Admin Fee + Admin Fee + Labor +
E 5.1
not scan able + Labor + Labor + Supplies
Supplies Supplies
VMS label placed Admin Fee Admin Fee + Admin Fee + Labor +
F 5.1
on both sides of + Labor + Labor + Supplies
the case Supplies Supplies

Duplicate case Admin Fee + Admin Fee + Admin Fee + Labor +

G 5.1
labels on 2 or Labor + Labor + Supplies
more cases Supplies Supplies
Vendor created
Admin Fee + Admin Fee + Admin Fee + Labor +
H VMS ASN but did 5.1
Labor + Labor + Supplies
not label the
Supplies Supplies
cases
7 Pre-Pack shipments

Updated 6/9/2023
 No PPK UPC Admin Fee + Admin Fee + Admin Fee + Labor +
A sticker on bundle 4.5
Labor + Labor + Supplies
Supplies Supplies
No PO# on PPK Admin Fee + Admin Fee + Admin Fee + Labor +
B 4.5
UPC Labor + Labor + Supplies
sticker Supplies Supplies
No scan able Admin Fee + Admin Fee + Admin Fee + Labor +
C 4.5
barcode on PPK Labor + Labor + Supplies
UPC sticker Supplies Supplies
PPK UPC sticker Admin Fee + Admin Fee + Admin Fee + Labor +
D 4.5
has the wrong Labor + Labor + Supplies
UPC Supplies Supplies
PPK bundle has
Admin Fee + Admin Fee + Admin Fee + Labor +
E the incorrect 4.5
Labor + Labor + Supplies
individual UPC
Supplies Supplies
enclosed
PPK bundle has
F the incorrect Admin Fee + Admin Fee + Admin Fee + Labor + 4.5
individual UPC Labor + Labor +

quantities Supplies Supplies Supplies

enclosed
PO has PPK UPC
but the vendor did Admin Fee + Admin Admin Fee + Labor +
G not bundle as PPK Labor + Fee + Supplies 4.5
Supplies Labor +
Supplies
PO does not have
H a PPK UPC Admin Fee + Admin Admin Fee + Labor + 4.5
ordered but the Labor + Fee + Supplies
vendor bundle as Supplies Labor +
PPK Supplies
The individual
Admin Fee + Admin Admin Fee + Labor +
I UPC's are in plastic 4.5
Labor + Fee + Supplies
inside the PPK
Supplies Labor +
bundle
Supplies
The outside of
Admin Fee + Admin Admin Fee + Labor +
J the case(s) 4.5
Labor + Fee + Supplies
are not
Supplies Labor +
marked as
Supplies
PPK
The outside of
K the case(s) Admin Fee + Admin Admin Fee + Labor + 4.5
have the Labor + Fee + Supplies
incorrect / no Supplies Labor +
PPK UPC Supplies
The packing slip Admin Fee + Admin Admin Fee + Labor +
L does not have the Labor + Fee + Supplies 4.5
PPK UPC Supplies Labor +
Supplies
The packing slip
M does not have the Admin Fee + Admin Admin Fee + Labor + 4.5
PPK UPC correct Labor + Fee + Supplies
quantities by Supplies Labor +
bundle Supplies
7 Transportation Violations
Routed with
A Actual Charges Incurred plus $100 per occurrence 5.3
incorrect or
unauthorized
carrier

Updated 6/9/2023
 Failure to submit
weekly shipment
status to Logistics
B of shipments that If Applic able Actual Charges Incurred plus $100 per occurrence 5.2
result in
unnecessary
transportation
expense
Detention of
C Chico's carrier or Actual Charges Incurred plus $100 per occurrence 5.2
xcnllng carrier
after dispatched
for pick up
Delivery
D Actual Charges Incurred plus $100 per occurrence 5.2
appointment not
scheduled
Unauthorized
attempt to deliver Refusal of shipment and/or $100 per occurrence plus all fees
E or live unload 5.2
incurred to resolve or process shipment error
purchase order at
the Winder DC
Failure to properly
F reference PO/ Dept Admin Fee Admin Fee Admin Fee 5.6.
on Parcel / Courier 2
shipment

11.15 ATTACHMENT N: INTERIM FOOTWEAR NOTICE

INTERNATIONAL FOOTWEAR ASSOCIATION FOOTWEAR RETAILERS OF AMERICA
Actions: Complete Part A (questions 1 through 9) for all entries. The answers to questions 3 and 4 determine which remaining
parts, B through E, must be completed. If the answers to questions 3 and 4 are rubber and/or plastics, complete part B only. If
the answer to question 3 and 4 is other material, only complete Part E.
1. Manufacture’s style number, if any. 15. Does the footwear have a foxing or
foxing-like band
2. Importer’s style and/or stock number, if any. applied or molded at the sole and overlapping
3. Identify which of the following materials makes up the upper?
Yes---------------No------------------ the greatest
portion of the external surface area of
the upper (accessories, reinforcements, 16. If the answer to 15 is yes, is the
foxing of foxing ornamentation, etc. excluded): like band wholly or almost wholly
of rubber or
a. leather ---------------------- plastic? Yes---------------No------------------

b. rubber and/or plastics ---------------------- 17. Which of the following characteristics does the
c. textile materials ---------------------- footwear possess:
d. other materials ---------------------- a. Sods
b. made on a base or platform of wood ------------------
4. Identify which of the following materials makes up c. made on a base or platform of cork
---------------- the greatest portion of the external surface area of d. open toes or open heels
------------------ the sole (accessories, reinforcements, spikes, etc. e. exclusively adhesive construction
------------------ excluded): f. slip-on type
------------------ g. none of the above
a. leather or composition leather ----------------------
b. rubber and/or plastics ---------------------- 18. If the answer to question 14 is yes, are the
uppers
c. other materials ---------------------- entirely of non-molded construction from
point 3 cm.
above the top of the other
sole? Yes--------No-----------
5. Is the footwear designed for sports activity
and

does it have spikes, deets, etc. or provision for the C. (Uppers are textile material,
soles are leather, attachment of such? Yes--------No--------------------- composition leather,
rubber or plastics.)
19. Is the external surface area of upper more
than
6. Is the footwear one of the following type? 50% leather (leather accessories,

Updated 6/9/2023
 reinforcements,
a. skating boots, wrestling boots, boxing boots, etc.
included) Yes---------------No----------------- or cycling shoes --------------
-------
b. ski boots ---------------------
If yes, stop; if no, complete questions 14,
15, 16, 17, 20. c. cross-country boots
---------------------
d. tennis shoes, basketball shoes, gym shoes, 20. Which of following
characteristics does the training shoes, and the like --------------------- footwear
possess:
e. none of the above a. less
than 10% by weight of
rubber and plastics or not
over 50% by weight of
7. Is that footwear exclusively for men, youth textile materials, rubber and plastics
------------------ or boys Yes----------------No------------------- b.
uppers of vegetable fibres (cotton,
flax, etc.) ------------------
8. Does the footwear have a protective metal c. soles which overlap the upper except
at the toe-cap? Yes----------------No-------------------- toe of
heel.
------------------
9. What is the height of the upper?
D. (Uppers are leather, soles are leather, composition
a. covers the knee of higher --------------------- leather, rubber or plastics.)
b. covers the ankle but not the knee ------------------ 21. Which of the following characteristics does the
c. does not cover the ankle --------------------- footwear
possess: (Uppers and soles are rubber/or plastic) a. well
construction
------------------
10. Is the footwear waterproof and assembled by b. turn or turned construction
------------------ means other than stitching, nelling, riveting, c. uppers consisting of leather straps
screwing, plugging, or similar across the instep and around the
big toe
---------------- processes? Yes----------------No--------------------- d.
made on a base of platform of wood -------------------
e. none of the above
-------------------
11. Are the external surface areas of the upper
and sole

(accessories, reinforcements, etc. included) E. (Other)

over 90% PVC Yes-------------No--------------------- 22. Which of the following characteristics does
the
footwear possess:
12. Is the footwear designed for the use without a. uppers of leather of composition leather
---------------- closures? Yes----------------No--------------------- b.
uppers of textile materials --------------------
c. uppers and soles of wool felt
--------------------
13. Is the external surface area of the upper d. disposable footwear
--------------------- (accessories, reinforcements, etc. included) over e. none of the above
--------------------- 90% rubber and/or plastic? Yes--------No-----------

14. Is the footwear protective in nature (i.e., designed to

Signature --------------------------------------------------------------
---
be worn over, or in lieu of, other footwear as a Date
---------------------------------------------------------------------- protection against water, oil, grease or chemicals or cold or
inclement weather)? Yes-----No---------

11.18 ATTACHMENT R: CONTAINER SECURITY PROCESS

1. Introduction
The following Chico’s Container Security Process (CCSP) is being implemented in concert with Chico’s U.S. Customs Trade
Partners Against Terrorism (C-TPAT) certification program in an effort to ensure the security of our supply chain. Specifically,

Updated 6/9/2023
 CCSP involves all international and/or domestic containers/trailers loaded directly to our Distribution Center by the shipper.
Container/ trailer movements include any Ex-Works, FCA, FOB or DDP shipping terms. The CCSP procedure details the secure
loading and sealing of a container/ trailer by the shipper and the in-transit security from the loading point until delivered direct
to the Chico’s Winder Distribution Center in Winder, Georgia.

2. Procedure
2.1. International Shipments [Ex Works, FOB or CFR]
Shipper, in an international context, is the Chico’s Vendor and/or service provider (freight forwarder/ marine provider/
international, or domestic consolidator re-forwarding a container).

2.1.1 Shipper’s Requirements

● Supervise the packing of merchandise into our cartons and the outbound loading process of these cartons, as
outlined in the Chico’s Vendor Guidelines and the Standard Operating Procedures.

● Inspect the container before loading - include inspection of front wall, left side, right side, floor, roof,
inside/outside doors, outside/undercarriage, and reliability of the locking mechanisms.

● Apply Security Seal(s) – the seals must meet or exceed the current ISO standard of PAS 17712, reference.
See attached Web reference for details:
[Link]

● Electronically transmit (F856R) the container number and seal number to VMS the same day the container is
sealed. The container seal number must be noted on the Commercial Invoice and Bill of Lading.
Freight forwarder, in an international context, is the air or marine provider.

2.1.2 Freight forwarder (or assigned agent) Requirements

● Supervise and verify the loading of any authorized factory loaded container.
● Verify the seal number against the shipper’s documents.
● Validate that the seal conforms to ISO standards.
● Ensure that the seal is intact prior to tendering the container to the steamship line.
● Hold any container with a seal discrepancy and/or if a non-ISO conforming seal is detected.
● Immediately contact Chico’s Logistics Department with the seal discrepancy information.
2.1.3 Chico’s Logistics Analyst Requirements
● Investigate any seal discrepancy and provide approval for the container movement.
2.1.4 Custom House Broker Requirements
Email Pick-Up/ Delivery Order to the pick-up carrier (seal number included) with the following instructions for the
trucker:
● Seal number on container must be verified with the seal number on this delivery order.
● Any discrepancy must be noted at the container yard (CY) and communicated to the broker and
Chico’s Logistics Department, prior to removing container from the port CY facility.
● Delivery appointment must be set up with Chico’s Logistics Department. Purchase Order #, carton count, container
#, and seal # must be provided when making the delivery appointment.
● Appointment contact: EDIReceivingOffice@[Link]

2.1.5 Inland Carrier Requirements:

● Inspect container, chassis and seals at the port of entry container yard (CY).
● If seal discrepancy is detected, move container to a trouble resolution area in the CY.
● Contact the Customhouse broker to verify the seal number. If broker cannot be reached, contact
Chico’s Logistics Department for authorization to move container from the container yard.

2.1.6 Chico’s Distribution Center Receiving Requirements:

● Verify the seal and container number against the data in VMS, Truckoad Calendar and Priorities to the paperwork
prior to opening the container.
● Follow the Seal Verification Procedure (Exhibit 1)
● Complete the Container Inspection Check List or Trailer Annotation Sheet (Exhibit 1.1 and 1.2) and
annotate any irregularities with container, chassis and seals.
● Report any seal discrepancies to the supervisor on duty and the Chico’s Logistics.
● Hold container in a secure location. Do not break the security seals, or open the container until instructed to
do so by Chico’s Logistics Department, or U.S. Customs (CBP).

2.1.7 Chico’s Logistics Analyst Requirements:

● Contact Chico’s Customhouse broker and freight forwarder if a seal discrepancy is discovered.
● Determine if US Customs & Border Protection (CBP) officials removed the original seals and/or

Updated 6/9/2023
 inspected the container.
● Contact U.S. Customs Supply Chain Specialist to determine if there is a record of container being
opened by CBP officials.
● Leave security seals intact until U.S. Customs permits removal of them.

2.2 Domestic Shipments [DDP/ Ex Works/ FOB Origin/ FOB Winder Distribution Center]
Shipper, in US domestic context, is a vendor and/or logistics service provider (typically a consolidator).
2.2.1 Shipper Requirements:

● Inspect container before loading - include inspection of front wall, left side, right side, floor, roof,
inside/outside doors, outside/undercarriage, and reliability of locking mechanisms.
● Apply Security Seal(s) – seals must meet or exceed the current ISO standard of PAS 17712 (see Reference
below)
● Electronically transmit (T856R) the container number and seal number to VMS the same day the container is
sealed.
● Note the seal number must on the Bill of Lading.
Reference website for approved seal list:
[Link]

2.2.2 Chico’s Logistics Analyst Requirements:

● Investigate any seal discrepancy and provide approval before delivery of trailer to the Winder Distribution Center.

2.2.3 Domestic Truckload Carrier Requirements:

● Validate the trailer seal number against the bill of lading.

● If seal discrepancy is detected at time of pick up, do not transport the trailer. Immediately
contact the Chico’s Domestic Transportation Specialist for instruction.

2.2.4 Chico’s Distribution Center Receiving Requirements:

● Verify the seal and container number against the data in VMS, Truckload Calendar and Priorities to
the paperwork prior to opening the container.
● Follow the Seal Verification Procedure (Exhibit 1)
● Complete the Container Inspection Check List or Trailer Annotation Sheet (Exhibit 1.1 and 1.2) and
annotate any irregularities with container, chassis and seals.
● Report any seal discrepancies to the supervisor on duty and the Chico’s Logistics Department.

EXHIBITS
1 SEAL VERIFICATION PROCEDURE
1.1 CONTAINER INSPECTION CHECKLIST
1.2 TRAILER ANNOTATION SHEET

1 SEAL VERIFICATION PROCEDURE

PkMS Inbound Procedures / Verifying Seals on Inbound Truckloads

Updated 6/9/2023
 1.1 Trailer / Tractor Inspection Checklist
Receiving Date
Seal No.

Updated 6/9/2023
 Carrier:

Inspect the Following Pass Fail

1. Bumper

2. Engine
3. Tires (Truck & Trailer)
4. Floor (inside)
5. Fuel Tanks
6. Cab/Storage Compartments
7. Air Tanks
8. Drive Shafts
9. Fifth Wheel
10. Outside/Undercarriage
11. Outside/Inside Doors
12. Floor (inside trailer)
13. Side Walls
14. Front Wall
15. Ceiling/Roof
16. Refrigeration Unit

17. Exhaust
18. List of Discrepancy:
Scratches
Dents
Burn/Weld Marks
Perforations
Tampered
Bolts/Rivets Frsh
Greas/Paint Silicone
Inoperable
Cleanliness
Fiberglas & Bondo patchwork - Odor
masking substances

Comments: Receiving associate Inbound Manager /

Receiving Supervisor

Updated 6/9/2023
 1.2 Trailer Annotation Sheet

Updated 6/9/2023
Updated 6/9/2023
Updated 6/9/2023
 Acknowledgement

Container Security Acknowledgement

I hereby acknowledge receipt of Chico’s Ocean Container/Trailer Security Procedure

and agree to the security seal requirements outlined in this procedure.

Service Provider:

By (Name):

Its (Title):

Date:

Return to the attention of:

Lynn Halter Shawn Reynolds

Mgr. Global Compliance Director, Trade and
& Sustainability Logistics Strategy
Chico's FAS, Inc. Chico's Retail Services, Inc.
11215 Metro Parkway 11215 Metro Parkway
Ft. Myers, Fl 33966 Ft. Myers, Fl 33966
Phone: 239-346-8536 Phone: 239-346.2039
Fax: 239- 346-0406
Email: [Link]@[Link] E-mail: [Link]@[Link]

Updated 6/9/2023
 11.19ATTACHMENT S – BULK ID LABEL IMAGES

Bulk ID Label

Updated 6/9/2023
 11.20ATTACHMENT T – BUBBLE WRAP SPECIFICATIONS

Chico’s FAS recommends the use of a quality bubble wrap product to protect the contents from
damage in transit and in handling. Sealed Air is a supplier of products meeting the requirements
detailed below and is recommended for use in all applications requiring bubble wrap. You are not
required to use Sealed Air product as long as the bubble wrap meets the specifications detailed below.

Bubble Wrap Specifications

The bubble wrap are made of a Multi-Purpose C 220 bubble which is barrier coated. The thickness of
the film is 2 mil [.002] backing and 2 mil bubble side. The bubble height is 5/16'' and the diameter is
3/8''.
Please refer to the following link for more information on Sealed Air brand bubble wrap:
[Link]

11.23ATTACHMENT W – COMMERCIAL MARKINGS STICKER FOR WHBM SHOES

Beginning with October 2013 NDC orders, all shoes are required
to have the following commercial markings sticker.
Natural Colored Outsole: Symbols/letting should be
BLACK Black Colored Outsole: Symbols/letting should be
GOLD

Size of the Sticker:

For 2 symbols per each box (upper, lining, outsole), Size should be 2.2cm Wide X
3.7cm long
For 3 symbols per each box (upper, lining, outsole), Size should be 2.5cm Wide X
3.7cm long

Updated 6/9/2023
 Symbols:

This Symbol represents Manmade or

Synthetic materials This Symbol represents

Leather/Suede

This symbol represents textile

Upper – The Upper markings will be dependent upon the style.

Lining- Please be sure to disclose all materials used in the lining. If there is pig
split counter and Breathable PU the symbols used should look like this:

Outsole - If the shoe has a leather outsole, the outsole marking will s be

If the shoe has a synthetic(Davos) outsole, the symbol will be

Other Text on the Commercial markings
Sticker:
● Country of Origin
(Multilingual)
● Style name of the Shoe
● Size of the Shoe

Other markings:

Leather outsole shoes:

The outsole will still be embossed with the hide symbol

stating LEATHER OUTSOLE.

Updated 6/9/2023
 The WH/BM Logo and size will remain embossed on the Leather and Synthetic
(Davos) however rubber outsole will not.
Placement of Markings:
The commercial markings sticker is located underneath the embossed hide .

Updated 6/9/2023
 It is highly recommended that all batches of VMS labels have the first and last label in the
batch scanned for content and Scan grade. Scan each barcode on the label with a
non-contact barcode scanner capable of decoding the barcode and of providing a grade. A
grade of “A” or “B” is required. Batches of labels not meeting these requirements must be
discarded and labels reprinted once the cause for the failure has been corrected.

Updated 6/9/2023
 11.24 DOCUMENT REVISION HISTORY

Date Name Title Document Revision Details

1/18/2023 Sini Hountoulidou Mgr, Logistics P&A Added document revision history section 11.24
1/18/2023 Sini Hountoulidou Mgr, Logistics P&A Updated contact list section 3.5
2/3/2023 Ashley Gabel Production Re-updated Case Requirements section 4.1
Engineer
2/3/2023 Ashley Gabel Production Re-updated Clay MicroPak requirements in section
Engineer 4.1
2/3/2023 Ashley Gabel Production Updated Packaging Requirements to LDPE
Engineer polybags section 4.2.1
6/9/2023 Ashley Gabel Production Updated Chapter 9 to reflect new RTV Process
Engineer guidelines

Updated 6/9/2023