Customer Service Interview Questions
1-tell me about you
speak about your experience and achievements
2- what is customer service
Customer service is about the customer and the service that is offered to them. It will be the job
of customer service agent to build a positive relationship with the customer. The agent also needs
to make sure that customer’s experience with the company is a satisfying one which helps to
increase the overall reputation of the enterprise.
3- what do you think about a typical day in a CS representative’s life
Here are the daily activities of a Customer Service Agent-
• Answering phone call
• Resolving customer’s issues
• Dealing with mismanaged payments
• Providing customers with relevant information
• Encourage them to select the right
4- what is the difference between good and great customer service
This question should give a sense of how you consider your role for the customer service job. A
good customer service only offer what customer is looking.
On the other hand, great customer service is ready to provide something more to the customer.
5- how do you handle problems under pressure
The STAR method is an interview technique that gives you a straightforward format you can use
to tell a story by laying out the Situation, Task, Action, and Result.
• Situation: Set the scene and give the necessary details of your example.
• Task: Describe what your responsibility was in that situation.
• Action: Explain exactly what steps you took to address it.
• Result: Share what outcomes your actions achieved.
By using these four components to shape your anecdote, it’s much easier to share a focused
answer, providing the interviewer with “a digestible but compelling narrative of what a candidate
did,”
6- how do you solve a customer’s problem
This question helps the interviewer to know your ability to empathize with a customer. You
should say that “I apologize for the inconvenience caused to him. Then assure them that the issue
would be solved very quickly as technical team is working on that issue”.
7- what is more important, excellent product or friendly service?
Both are important because excellent product always sells, and friendly and fast services always
help to make this task easier.
8- are you a team player?
You should always say that you are a team player and that you enjoy working as part of the team.
Here, you can also talk about the team you had worked previously. You can also talk about the
size of the team, what role you had and whom you were reporting
9- tell me about your experience with an irritating customer. How did you handle it?
Every customer service support representative faces the issue of irritating or abusing customers.
You should say that “I will remain calm and provide as high a level of service as possible.”
10- what are the customer service tools that you know?
To provide proper Customer service, one should be familiar with:
Email: It is very much important for any customer agent to know how email works. It is also
important to know using CCs, email groups, email templates and out of office messages.
Phone: The person should have the ability to hold a conversation with a customer and to resolve
their issues over a phone call. This professional should also need to be multi-tasker as he or she
needs to keep on talking with the customer while also looking up their order information.
Live chat solutions: Familiarity with live chat allows you to hold multiple conversations.
Social media: Social media platform like facebook, twitter, Instagram are an important way of
connecting to customers and provide services.
11- Tell me about time how you helped your previous company to increase revenues
You can say that –
The employees of a company not only work for his benefit but also for the benefit of the
company. They can do by simply achieving sales targets and making customers happy with the
product and service offered by the company. In my earlier company, I observed frequent calls
about backup solutions. I propose an idea to bundle backup solutions with core solutions. This
worked very well and sales of backups trebled.
12- How do you prioritize tasks while scheduling your work
Time management is an essential skill. For a customer service agent it helps to deal with the
target and heavy workload pressure. You should say that “I will prioritize my work with the help
of my reporting person.”
13- what are your weaknesses
You can say that “Every human being has some weaknesses so I am not an exception.” However,
to get customer support job, you avoid mentioning things like aggressiveness, skills or fear of
talking to people. On the contrast, you should talk about your tendency about your skill like over
friendly with customers.
14- what are your strengths?
Each candidate chooses strengths that are relevant to the position at hand, be it experience,
problem-solving, or soft skills like communication and drive. They support their arguments
through real-life examples, without being too vague or modest.
15- will you like for the company?
I have strong ethics. I will not lie to deceive or cheat customers for any company even if this
costs my job.
Owner: Hadjer MAACHI
Coach: Imene BOUDIA