Problem Solving
Training Course
Contents
Contents 2
Problem Solving Training Course 3
Syllabus 4
Module 1: Introduction to Problem Solving 5
Module 2: Strategies for Investigating Problems 5
Module 3: Overcoming Barriers to Problem Solving 6
Module 4: Models for Problem Solving 7
Module 5: Problem-Solving Cycle 8
Module 6: Applying Critical Thinking to Everyday Problems 9
Module 7: Improving Decision Making Skills and Thinking Capacity 10
Our Delivery Methods 11
Have Questions for Us? 12
Problem Solving
Training Course
✓ Problem solving is a process of defining a problem, determining the reason for
the problem, and identifying, selecting, and implementing the best solution for
resolving the issues efficiently and effectively in an organisation. The primary
purpose of these problem solving skills is swiftly recognising the underlying
problems and perform solutions. This training will help you to be self-reliant,
think analytically and creatively, and make sound decisions.
✓ This training will assist businesses in making high profits because of improved
teamwork, communication skills, and prevent quarrels. Attending this training
will help you gain problem-solving skills, which every multinational company
highly demands, and attain good job roles.
✓ In this Problem Solving Training course, you will learn about the characteristics
of complex problems and the steps to solve those problems effectively. This
training provides knowledge about the most effective way of responding to a
problem and various problem-solving model to address the challenges that
arise in the workplace. Further, you will learn to solve complex problems by
systematically reducing, eliminating, or controlling causes.
✓ After attending this Problem Solving Training course, you will be able to modify
the habits and bring change in your perspective. You will also be able to find
various barriers and use tactics to overcome these barriers.
Syllabus
This course is split into 7 easy-to-understand modules, which will teach you
about how to manage and solve problems using various strategies.
Module 1: Introduction to Problem Solving
Module 2: Strategies for Investigating Problems
Module 3: Overcoming Barriers to Problem Solving
Module 4: Models for Problem Solving
Module 5: Problem-Solving Cycle
Module 6: Applying Critical Thinking to Everyday Problems
Module 7: Improving Decision Making Skills and Thinking Capacity
Module 1
Introduction to Problem Solving
What is Problem Solving?
Characteristics of Difficult Problems
Barriers to Problem Solving
Module 2
Strategies for Investigating Problems
Psychological Strategies
● Trial and Error
● Algorithm
● Heuristics
Problem Solving Strategies
Module 3
Overcoming Barriers to Problem Solving
Decision Making Problems
Troubleshooting and Diagnosis Problems
Strategic Performance Problems
Policy Analysis Problems
Design Problem Solving
Module 4
Models for Problem Solving
Deming Wheel – PDCA Cycle
Hurson’s Productive Thinking Model
Fishbone
TRIZ
● What is TRIZ?
● Key Tools of TRIZ
Module 5
Problem Solving Cycle
Problem Solving Cycle
● Identify the Problem
● Explore Possible Strategies
● Set Goals
● Look at Alternatives
● Select a Possible Solution
● Implement a Possible Solution
● Evaluate the Result
Module 6
Applying Critical Thinking to Everyday
Problems
Make the Best Use of Time
Difference Between Urgency and Importance
Tackle One Thing at a Time
Step by Step Approach
Record Progress
Modify Habits
Tackle Autopilot Mode
Change Perspective
Be Reasonable and Practical
Module 7
Improving Decision Making Skills and
Thinking Capacity
Steps to Effective Decision-Making
Creating a Paired Comparison Analysis Table
Grid Analysis Tool for Decision-Making
Improving Decision Making Skills and Thinking Capacity
● Knowledge
● Comprehension
● Application
● Analysis
● Synthesis
● Evaluation
Our Delivery Methods
POPULAR POPULAR
Online Instructor-led Online Self-paced In-house Classroom
Join a scheduled class with a live Learn at your own pace. Our Our courses can be adapted to Some of our courses are
instructor and other delegates. expert trainers are on hand to meet your individual project or available in our classrooms. All of
Ask questions, share documents, help you with anything. business requirements. In-house our trainers are highly qualified,
interact with whiteboards, ask All of our courses come with a training gives your team a great having 10+ years of experience.
live questions and communicate standard 90 days access which opportunity to come together, We use the highest quality
with your trainer and peers. can be upgraded if need be.. bond and discuss, which may be learning facilities to make sure
Access the best pool of trainers, Our e-learning platform is limited in a standard classroom your experience is as
wherever you are. available on all devices. setting. comfortable as possible.
Have Questions
for Us?
We are a leading training provider of highly-demanded
learning programmes, and we always look forward to
guiding learners in the right direction. If you have
questions or need assistance while booking your
training, you can access our 24/7 support using our
email address and phone numbers. Our specialised
learning advisors will get in touch and help you with
your queries and needs by providing the correct
information and guidance.