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Welcome Kit

LIC HFL has digitized its Home Loan services, allowing customers to access their accounts online through a dedicated portal and mobile app. The portal provides various services including loan information, repayment schedules, and online payment options. Customers can log in using their CIFID and a password based on their name and date of birth, with automatic registration after the first loan disbursement.

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1k4madhuban
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0% found this document useful (0 votes)
19 views3 pages

Welcome Kit

LIC HFL has digitized its Home Loan services, allowing customers to access their accounts online through a dedicated portal and mobile app. The portal provides various services including loan information, repayment schedules, and online payment options. Customers can log in using their CIFID and a password based on their name and date of birth, with automatic registration after the first loan disbursement.

Uploaded by

1k4madhuban
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Dear Valued Customer,

At a time when everything's accessible at a click, we're enabling the same for your Home
Loan, by digitizing your LIC HFL Home Loan Account. It brings you greater convenience
with all the relevant information right at your fingertips.

The customer portal can be accessed through our website [Link] by


entering the following link in your web browser: [Link]
or through our mobile application HomY.

The following services and information are available through the Customer Portal:

 Personal & Loan Information


 Repayment Information for Current Financial Year.
 Repayment Schedule
 Repayment Certificate
 Repayment Ledger
 Online Payment Facility (For missed EMIs)
 Online Lump sum Payment
 Re-Kyc
 Rewriting of Loan

Kindly use the login credentials to access your Online Loan Account:

Username: As mentioned in email

Password: {The password format is a combination of the first 4 characters of Primary


applicant’s name (in capitals) as it appears on the Loan Offer Letter followed by date of
birth of the primary applicant in DDMMYYYY format.

For example, if your name as printed on your Loan Offer Letter is Avinash Gill and your
date of birth is 23rd March 1988, then your statement password will be [Link]
name is S N Kumar and date of birth is 03rd January 1970, then first 4 characters will be
‘SNKU’ without space followed by ‘03011970’.}

Download the HomY App Now


Frequently Asked Questions

1. Do I need to register?

*No, after first disbursement your registration is done automatically.*

2. What is the user ID and password if automatic registration is done?

*You can use your CIFID as user id and with default password as First letters of Primary
applicant in Capital followed by DOB/DOI in DDMMYYYY format. User has to change the
password after first successful login.*

3. My registered mobile number appeared is not correct?

*Please contact your home branch for rectification/updating of your registered


information.*

4. How do I know that I'm already registered or not?

*All user are registered automatically. Please try forgot user ID option or try to login with
the default credential as mentioned above.*

5. For new user registration, if the loan is having multiple applicants whose date of birth
should be entered?

You need to provide date of birth of primary applicant.

6. What should you do in case you forgot your password?

 Click on forgot password.


 Enter user name, loan number & date of birth.
 One time password will be sent to your registered mobile and email id.
 Enter the code to verify account and submit.
 Now login with the credentials sent on email and mobile.

Download the HomY App Now


7. What should you do in case you forgot your user id?

 Click on forgot password.


 Enter user name, loan number & date of birth.
 One time password will be sent to your registered mobile and email id.
 Enter the code to verify account and submit.
 Now login with the credentials sent on email and mobile.

8. What is the password policy?

Password must contain minimum 1 letter, 1 special character, 1 number. Password


should be have min 8 to max 20 characters.

9. When customer has multiple loan accounts, from which account he should login?

When customer is having multiple loans, all the loans are merged under one login. In
case customer does not find all his loan accounts under one login, he can send us a
request at pay_online@[Link] to merge his accounts or try forgot username and
password to get the credentials of loan account which is not merged.

Download the HomY App Now

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