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PNB Problem

The document outlines common error codes encountered at PNB Kiosk outlets along with their possible causes and remedies. Key errors include insufficient balance, Aadhaar mapping issues, transaction limits exceeded, and technical declines from NPCI. Each error code is accompanied by specific troubleshooting steps to resolve the issues.

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pardeepdutt123
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40 views2 pages

PNB Problem

The document outlines common error codes encountered at PNB Kiosk outlets along with their possible causes and remedies. Key errors include insufficient balance, Aadhaar mapping issues, transaction limits exceeded, and technical declines from NPCI. Each error code is accompanied by specific troubleshooting steps to resolve the issues.

Uploaded by

pardeepdutt123
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

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PNB KIOSK OUTLET


COMMON PROBLEMS AND THEIR REMEDIES

I. error code 51

a. Insufficient balance in account.

2. error code 52

a. Aadhaar not mapped/transaction not allowed in account, if it is to any specific customer,

b. If this error is coming to all the customers then check the BCA'S settlement a/c mapped in
Admin Portal at the time of BCA creation.

3. error code 57

a. Transaction not allowed in account / Limit Exceeded.

4. error code LJ3

a. Fingerprint not matched with aadhaar at UIDAI end.

5. error code 91- in Other Bank Transaction

a. Transaction response didn't received from NPCl/lssuer Bank.

b. If it is happening for all the other Bank customers then ask the BCA's Base Branch, to
unfreeze the Pool A/C using the Menu AFSMOFC

6. error code UW

a. Transaction amount is more than transaction limit.

7. error code 08

a. Issuer server is not available for transaction.

8. error code 96

a, Transaction decline at NPCI end due to technical reasons, Try after some time.

9. error code 952

a. This error comes from NPCI when multiple times OTP has been generated. Try after 20 min.

10. error code 953


[Link]

a. This error comes from NPCI when multiple times OTP has been generated. Try after 20 min.

11. error code KL

a. Transaction decline at NPCI end due to technical reasons. Try after some time.

12. error code 9999

a. customer creation failed : FINNACLE system error occurred

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