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Research Question

The document is a survey questionnaire designed to assess the satisfaction level of students at Tabao National High School regarding the customer service of the school canteen. It consists of two parts: demographic information and a Likert-Scale type assessment of various aspects of customer service. The survey aims to gather data from different grade levels to evaluate and improve canteen services.

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10 views3 pages

Research Question

The document is a survey questionnaire designed to assess the satisfaction level of students at Tabao National High School regarding the customer service of the school canteen. It consists of two parts: demographic information and a Likert-Scale type assessment of various aspects of customer service. The survey aims to gather data from different grade levels to evaluate and improve canteen services.

Uploaded by

asotiguecamille642
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Survey Questionnaire on the level of satisfaction of students of Tabao National High

school in School canteen’s Customer Service.

Dear Respondent,

The research instrument that you are about to answer will be utilized in assessing the level

of satisfaction of students of Tabao National High School regarding the school canteen’s

customer service. This survey consist of 2 parts. Part 1 will focus on the information of the

respondent that will be utilized in this study, which includes their grade level, sex, and

frequency of canteen usage. Part 2 will contain a Likert-Scale type survey questionnaire

that deals with the personal assessment of students on their level of satisfaction with the

customer service provided by the school canteen.

Scale Description Verbal


Interpretation
4 VERY HIGH
SATISFACTION I am VERY
CONTENTED
with the service
of the school
canteen.
3 MODERATE I am
SATISFACTION CONTENED
with the service
of the school
canteen.
2 LOW I am SLIGHTLY
SATISFACTION CONTENTED
with the service
of school canteen.
1 VERY LOW I am NOT
SATISFACTION CONTENTED
with the service
of school canteen.
PROPORTIONAL ALLOCATION

Year Level Population Proportion Sample Size Rounded


Sample
Grade 7 266 266÷1004=0.26 286×0.26=76.4 76

Grade 8 238 238÷1004=0.24 286×0.24=68 68

Grade 9 200 200÷1004=0.20 286×0.20=57 57

Grade 10 300 300÷1004=0.30 286×0.30=85 85

Total 1004 286 286

Grade 11 303 303÷619=0.49 243×0.49 119

Grade 12 316 316÷619=0.51 243×0.51 124

Total 619 243 243

Part 1

Name: (Optional)

Please check ( ) the box that applies to you.

Grade Level:

o Grade 7
o Grade 8
o Grade 9
o Grade 10
o Grade 11
o Grade 12
Questions Very Moderate Low Very
High Low
[Link] you feel the
canteen staff are polite
and respectful when
serving?
[Link] you think the
canteen staff are friendly
and approachable?
[Link] you feel satisfied
with the speed of service
in the canteen?
[Link] you always receive
the correct change when
you pay?
5. Do you feel the
canteen staff are patient
when it is crowded?
[Link] you feel
comfortable when
asking question or
making request from the
staff?
7. Do you think the
canteen staff show good
manners when talking to
student?
[Link] you feel the service
of the canteen staff
meets your expectation?
[Link] you feel
comfortable buying
foods in the canteen
because of the staff
service?
[Link] you think the
canteen staff explain
clearly when certain
food is not available?

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