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Problem Solving

The document outlines a training session focused on problem solving and negotiation techniques. It includes definitions of problems and problem solving, reflections on personal experiences, and steps for external problem solving. Additionally, it discusses obstacles to problem solving, negotiation objectives, and communication styles during negotiations.

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Ahmed Mahsoub
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3 views17 pages

Problem Solving

The document outlines a training session focused on problem solving and negotiation techniques. It includes definitions of problems and problem solving, reflections on personal experiences, and steps for external problem solving. Additionally, it discusses obstacles to problem solving, negotiation objectives, and communication styles during negotiations.

Uploaded by

Ahmed Mahsoub
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

We will train your brain

Problem Solving

Feb 2010
By: Fikry Boutros
Introductions

Name:
Title:
Company:
Branch:
Expectations:

How about you?

[Link]
Definitions

With your partner, agree on a


definition for:

1. A Problem
2. Problem Solving

and write them down.

[Link]
Definitions

¾ Problem Æ

¾ Problem Solving Æ

[Link]
Reflection
In the next 15 minutes, write down a real
case where you had to solve a problem or
participate in solving a problem.

Make sure to mention:


1. The type of problem: Managerial,
administrative, operational, etc.
2. The people involved in the process
3. Your specific role in it
4. The result achieved: Positive/Negative
5. The challenges that you faced, if any.
[Link]
Obstacles to Problem Solving and
Decision Making
¾ What are they?

Take a few minutes to think of all possible


obstacles you can think of.

[Link]
Possible Obstacles

¾ What are the possible obstacles to


Problem Solving?

[Link]
How people accept change

[Link]
Steps of External Problem Solving

Identify the problem

Analyze the problem

Negotiate solutions

Recap and record

[Link]
Who it involves

People
¾ Seniors
¾ Colleagues
¾ Juniors
¾ Outsiders
¾ Customers
¾ Suppliers
¾ Government
¾ Others

[Link]
[Link]
Understanding Negotiation
Objectives
¾ Why Negotiate?
¾ Gain greater understanding of the other
side’s motives, objectives, and
constraints
¾ Allow the other side to learn some of
your motives, objectives &/or
constraints
¾ Solve problems with other party
¾ Seek common ground
¾ Build relationships

[Link]
[Link]
Types of Situations

Negotiation outcomes?

¾ Win / Win situation


¾ Win / Lose situations
¾ Lose / Lose situation

[Link]
[Link]
[Link]
Understanding the Negotiation
Process

1. Introduction and Ice-breaking


2. Relationship-Building
3. Information Exchange
4. Persuasion
5. Agreement
6. Recapping and Writing

[Link]
[Link]
Control in Negotiations
What are the things we should control
when negotiating/solving a
problem?
¾ Emotions
¾ Nerves
¾ Language
¾ Body Language, for instance?
¾ Biases, such as?

[Link]
[Link]
Communicating During a
Negotiation

¾ Problem Solving Styles

¾ Avoidance
¾ Accommodation
¾ Competition
¾ Compromise
¾ Collaboration

[Link]
[Link]
Creative Problem Solving

The Six Thinking Hats!

[Link]

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