Salesperson Sales Administrator Messenger Order Registering Treasury Govt.
Institution Logistics Warehouse Inventory Control Distribution
(10) FMEA
Quote (4) VOC
Start
Doc 1
Reviews the Quote –
(10) FMEA Sends back acceptance or modified (9) Process Modeling (3) Establishing KPOV
order
Quote (4) QFD/VOC
Doc 1 Warehohuse Picking of
Invoice
products
Notify Customer / Govt. Institution: Additional Documentation
reciept of order Doc 12
Doc 20,21
(3) Establishing KPOV
(2) SIPOC Output # Doc.
Verifying Customer Order:NO
at Confirm Orders Acceptance or 2 Letter for Intent of Early Delivery
The Item Level Within 1 business day, 7 OC: Order (copy or orginal)
non-acceptance
Advise Customer of Fill out form 8 Letter for Change in Order
Non-Acceptance Solicitud F.C.
F.C. White Document Consolidation 9 Request for Extention
(11) KPIV 10 Prorroga y copia
(10) FMEA Doc 11 Extentions and Copies
(10) FMEA (2) SIPOC Output
12 Invoice and Copy
NO Entrega de F.C.
Order is Acepted 13 Proof of Delivery
Original Order Copy of Original Order 14 Proof of Warranty Letter (approved)
17 Promise Letter (to replace expired products)
(4) QFD/VOC Complete Form F.C.
F.C. En Mailbox
SI Doc 4 Distribution:
(10) FMEA (2) SIPOC Output Dispatch Merchandise and
Internal customer process for
(10) FMEA Release Appoval of OC (Orginal) Cust. Process Deliver Required Letters
Within 1 business day, (10) FMEA
Advise Customer of Verfify Order Detalles Retreive Orginal
Non-Acceptance Order from Govt.
Complete F-162 (Order Req. Doc.)
OC Original
(10) FMEA with F.C. Documents Required prior to Presenting Final Invoice
Doc 7
(4) VOC (3 a 6 m) (2) SIPOC Output Deliver documentation
(3) Establishing KPOV Cust. Process With respective signatures 1 Quote
(3) Establishing KPOV Retrieve 2 Letters of Advancement for Early Delivery
Original Govt. Orders must be picked up at OC Original with F.C. Creation of 3 Order to Supplier
Institution within 5 days. Private Orders are Doc 7,8,9,10,11 OC Original 4 Finance
system generated Doc 7 5 Pre-Installation Form
Correct? Letter of Promise to Deliver (3 a 12m) 6 Promise to Deliver Letter, Order Adjustment
SI Doc 6 (10) FMEA 7 Original Order
(2) SIPOC Output Possible Results to Request 8 Letter in Change for Order
9 Request for Extention
Cust. Process Promise Letter or Order Adjustment (15 a 30 d) 10 Extention
NO
Delivery Date Extentions (20 a 15 d) 11 Modified Request for Extention
(3) Establishing KPOV Retrieve Warranty
Retrieve
12 Invoice
OC Original Warranty (1 d)
Approval 13 Warehouse Receiving Documentation
Doc 7,8,9,10,11,4
(10) FMEA Doc 8,10,11,17 (10) FMEA 14 Request for Letter of Promise
(10) FMEA (21) Process Capability 15 Autorización de entrega por Carta de Compromiso Pendiente
(7) Lean/Flow Chart
(2) SIPOC Output 16 Autorización de entrega por Prorroga Pendiente
Create Pre-Supplier Generate pick-ticket Cust. Process 17 Carta de Compromiso
Order Items in stock? SI For warehouse Inventory Costing 18 Carta de Garantía
NO (10) FMEA 19 Carta de equipo nuevo no reconstruido ó Carta del Fabricante
20 Operation Manual
21 Maintenance Manual
(11) KPIV 22 Form: Equipment Operational Training
Notification Delivery of 23 Form: Bio-Medic Training
Original Copy of OC (10) FMEA 24 Letter of Satisfaction (in respect to completed work)
(7) Lean/Flow Chart 25 Work Performed Acceptance Letter
Supplier Order Creation Deliver documentation to (3) Establishing KPOV 26 Acceptance Letter
Doc 3 27 Penalty Letter: Letter of Intent to Apply
Distribution Team
Receive Products into 28 Penalty Letter: Notification of Applied Penalty
Doc 7,9,10 (2) SIPOC Output (10) FMEA Assigned warehouse 29 Govt. Form: Acceptance of all documentation/deliveries
Cust. Process Have been met ( Final )
Coordinate with Supplier for Product Reception of Products in
Delivery Customs
(10) FMEA
Salesperson Sales Administrator Messenger Order Registering Treasury Govt. Institution Logistics Warehouse Inventory Control Distribution
21 STEP INTEGRATION OF THE TOOLS: DFSS - SALES PROCESSING FOR GOVT. ORDERS