UNIT 8 SKILLS PRACTICE

A. LISTENING
Exercise 1: Listen to the short talk twice and circle the correct answer to each of the following
questions:
1. What is the name of the brand of the blouse that Maribel bought?
A. Ray Donovan B. Ray Charles
C. Ray Ban D. Ray Nichols
2. What did Maribel do before she noticed the problem with the blouse?
A. She wore it once and it ripped. B. She washed it once and it shrunk.
C. She ironed it once and it burned. D. She dyed it once and it faded.
3. What did Maribel ask for as a solution to the problem?
A. She asked for a refund. B. She asked for an exchange.
C. She asked for a discount. D. She asked for a repair.
4. What was the assistant's response to Maribel's request?
A. He agreed to give her a refund. B. He offered to give her a voucher.
C. He refused to give her a refund. D. He suggested to give her a different blouse.
5. What did the assistant blame for the problem with the blouse?
A. Maribel's washing machine B. Maribel's washing instructions
C. Maribel's washing detergent D. Maribel's washing temperature
Exercise 2: Listen and choose F for False or T for True.
1. The speaker loves shopping.
A. True B. False
2. The speaker prefers window shopping to buying things.
A. True B. False
3. The speaker likes to shop in the morning on weekdays.
A. True B. False
4. The speaker thinks that Saturday afternoon is the best time to go shopping.
A. True B. False
5. The speaker enjoys online shopping.
A. True B. False

B. SPEAKING
Exercise: Choose the correct response. Then practice the short exchanges in pairs.
1. A: Why do people often go shopping at street B: a/ Because they have to park their cars.
markets? b/ Because it’s convenient.
B: a/ Yes, it’s a place to meet and exchange
2. A: Is it right that people not only go to a
information.
traditional market to get food?
b/ Yes, we can get a wide range of food.
3. A: I think retailers in Viet Nam are good at B: a/ Oh, yes. They have much experience.
calculation. b/ Oh, yes. They have no math skills.
B: a/ From online shopping.
4. A: Where can I get shopping experience?
b/ From a traditional market.
B: a/ Because he often bargains.
5. A: Why is he a shopaholic?
b/ Because he buys a lot of junk.
B: a/ Certainly not. They offer fixed prices.
6. A: Can we bargain in a supermarket?
b/ Certainly. You can see the price tags.
B: a/ Because they are open all the time.
7. A: Why do visitors go to convenience shops?
b/ Because they offer fresher goods.
8. A: Why do the whole family go shopping at a B: a/ Because they don’t want to leave anyone at home
supermarket? alone.
 b/ Because there are goods and entertainment for all
ages.
B: a/ Credit cards are not convenient now.
9. A: Why don’t you bring your credit card?
b/I can’t use it at an open-air market.
B: a/ Yes, it helps us to save time.
10. A: Is it necessary to make a shopping list?
b/ No, we buy many unnecessary things.

C. READING
Exercise 1: Read the following passage and circle the letter A, B, C, or D to indicate the correct
word or phrase that best fits each of the numbered blanks.
The most important (1) ____________ that influences a person to go shopping is the needs or wants of
the individual or people related (2) ____________ him/ her. For example, everyone goes to the mall to buy
basic necessities like food, clothes, health supplies and others. Irrespective of the age being 16 or 60, the
person will have to go to the shop or buy it only. They will shop less if they have less mouth to feed and
shop more if the number of dependents is (3) ____________. Secondly, a person cannot purchase
anything (4) ____________ he/ she has the monetary means to do so. This means that if one has more
money, one will spend equally on luxury items and fundamental needs. On the other hand, a person with
less (5) ____________ stability will focus more on vital merchandise.
1. A. effect B. factor C. reaction D. person
2. A. to B. with C. about D. within
3. A. least B. less C. many D. more
4. A. when B. if C. unless D. whether
5. A. finance B. financial C. financials D. financially
If you have some favourite stores or online retailers, you may already have their shopping apps on your
phone. Or, you might (1) _________an app to get a discount on your first purchase with a business, or
early access to sales. Some shopping apps do several things. They might let you store a shopping list and
will send you sale alerts, (2) _________codes, coupons, special promotions, or other rewards based on
how much you (3) _________.
When you set up your profile or buy something with a shopping app for the first time, it will likely ask you to
link or store your (4) _________information. Some apps charge your credit or debit card or your bank
account each time you buy something. (5) _________ apps let you store value with the app and spend
down the stored value every time you buy something. Before you install an app, check its description or
user agreement to see if it tells you how the payment system works and what to do if there is a(n) billing
problem.
1. A. upload B. download C. report D. uninstall
2. A. password B. recovery C. account D. discount
3. A. buy B. make C. sell D. take
4. A. paid B. payment C. paying D. payer
5. A. Other B. Another C. Others D. One another

Exercise 2: Read the following passage and circle the letter A, B, C, or D to indicate the correct
answer to each of the questions.
Black Friday and Cyber Monday promote mindless consumption, excessive packaging and shipping
waste, especially with the rise of online shopping. The sales produce massive waste not just from the
unwanted single-use plastic and cardboard packaging, but also from the return of unwanted items. This
mindset also ensures that the earth overshoot day keeps moving back.
This is especially true of the clothing industry, where much of the online returns are tossed into the
landfill because the logistics and cost of putting the item back on the shelf
are much too complicated. Britons throw away approximately 300,000 tonnes of clothes every year and
many of them are only worn a handful of times.
The negative impact of Black Friday is also significant from non-recyclable, mostly plastic toys, to e-
waste, to fast fashion that is only used for one season. In fact, in France, the government is considering
banning Black Friday due to the impact on the planet and the promotion of unsustainable consumption
habits.
1. The passage mainly _________.
A. explains why Black Friday sales are bad for the environment
B. describes shopping activities on Black Friday and Cyber Monday
C. criticizes the unwanted single-use plastic and cardboard packaging
D. concerns about the impact of non-recyclable products
2. The word “rise” in the first paragraph can be best replaced by _________.
A. drop B. improvement C. increase D. fall
3. According to the second paragraph, what do people do with much of the online returns?
A. People carefully put the online returns on the shelf.
B. People resend the online returns to the logistics agent.
C. People have to pay more for the online returns.
D. People throw the online returns to the landfill.
4. The word “banning” in the third paragraph is closest in meaning to _____________.
A. encouraging B. stopping C. allowing D. forbidding
5. Which of the following statements is not true according to the passage?
A. Cardboard packaging contributes to produce massive waste.
B. Britons don’t throw away their clothes.
C. Returning online items is really complicated.
D. The French government is considering banning Black Friday.

Online shopping
My name is Sara, and I love shopping online. I prefer mobile phone apps, but sometimes I use my
computer. The phone is more convenient for me, and I can even do my shopping from bed.
I love shopping so much that I buy everything I need at home. I get food, electronics, books, and even
large pieces of furniture like my sofa and bookshelves all online! But I still prefer getting clothes from a
store so I can try them on to be sure they fit me fine.
Yesterday, I bought a birthday present for my mother, and it arrived today! That saves me a lot of time. I
am a very busy person, and I am a little forgetful too. If I think of something I need, then it is wonderful that I
can buy it that moment.
My friends aren’t as comfortable with buying things online as I am because they think that it can be
dangerous. Of course, bad things sometimes happen, but I am very careful with all of my personal details. I
think the biggest fear that people have with using their credit cards online is that someone will steal their
number. It is important to be sure that the web page is secure. You can see this if the address has got an
“s” in it, like [Link] That “s” means it is safe.
People should not be afraid of shopping online. I think it will be the only way we will do our shopping in
the future!
1. What is Sara’s favourite way of shopping?
A. On her computer. B. On her phone.
C. In a shop. D. In an open- air market.
2. What doesn’t Sara buy online?
A. Books B. Clothes C. Furniture D. Electronics
3. Why does Sara think online shopping is very convenient?
A. It’s cheap. B. It’s slow. C. It’s fast. D. It’s beautiful.
4. What does “steal” mean in paragraph 4?
A. To shop online. B. To make pulic.
C. To use something that is not yours. D. To take without permission.
5. Sara thinks that shopping online ______.
A. is complex B. is often dangerous
C. is always safe D. is safe if you are careful
6. Sara thinks that in the future ______.
 A. everybody will only shop online. B. Nobody will shop online.
C. only shopping will be safer. D. a lot of people will shop online.
Exercise 3: Read the passage and then decide whether the sentences are True (T) or False (F).
Gatesbridge’s new Merriwether Mall is opening this September. With an area of 320,000 square
metres, the Merriwether Mall will be the biggest mall in the south west. It’s located close to the motorway,
has its own bus station and 2,000 car parking spaces, so it is convenient for everyone. The mall has five
areas, all under cover. The largest, Main Street, is a shopping area on three floors. Here, you’ll find all the
major chain stores and department stores. You can buy fashion items and all the famous brand names.
Situated on two levels, the market square is where you can find traditional market stalls. On the lower
floor, there are food stalls, including a butcher’s, baker’s, a fishmonger’s, greengrocer’s and delicatessen.
On the upper floor, you will find stalls selling hardware and haberdashery.
1. The area of Merriwether Mall is 320,000 square metres. __________
2. The Merriwether Mall is far from the motorway. __________
3. The Merriwether Mall doesn’t have any bus stations. __________
4. Main Street is not the largest shopping area of the mall. __________
5. The traditional market stalls are on three floors. __________
6. The food stalls are on the lower floor of the market square. __________

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