Infor Factory Track

Guide to Technology
Copyright ⓒ 2014, Infor

Important Notices
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Publication Information
Release: Infor Factory Track 5.00

Publication Date: 8 July 2014

Contents
Contents .......................................................................................................................................... 3
Use of this document ....................................................................................................................... 4
Infor Factory Track and Infor Mongoose ......................................................................................... 5
Overview ...................................................................................................................................... 5
Supporting technology ..................................................................................................................... 8
Operating systems – servers ....................................................................................................... 8
Database technology ................................................................................................................... 8
SharePoint Portal Server ............................................................................................................. 8
Infor Factory Track clients ............................................................................................................ 8
Infor Factory Track Smart Clients supported platforms ............................................................... 9
Infor Factory Track Web Client supported platforms ................................................................... 9
Deployment.................................................................................................................................... 10
DMZ – The “DeMilitarized Zone”................................................................................................ 10
Examples and features ........................................................................................................... 10
The Factory Track DMZ Server .............................................................................................. 10
Virtualization............................................................................................................................... 11
Virtualization sizing ................................................................................................................. 11
Other virtualization solutions .................................................................................................. 11
Additional information about non-standard software deployments ........................................ 12
Sizing for Infor Factory Track ........................................................................................................ 13
Important Notice: .................................................................................................................... 13
Size and configuration recommendations .................................................................................. 13
1-20 Concurrent Users ........................................................................................................... 13
21-50 Concurrent Users ......................................................................................................... 14
51-100 Concurrent Users ....................................................................................................... 14
101-200 Concurrent Users ..................................................................................................... 15
201-300 Concurrent Users ..................................................................................................... 16
300+ Concurrent Users .......................................................................................................... 16
User access ............................................................................................................................... 17
Web client (Internet browser-based) ...................................................................................... 17
Mobile device Web browsers ................................................................................................. 17

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Use of this document

This document is intended for readers who understand basic network and infrastructure design
models. The document leaves out some detail in order to provide a generalized technical
document. Please read this document in its entirety.

This document is intended to provide information on the infrastructure deployment of Infor

solutions. This document does not take into account all scenarios, infrastructure challenges, and
solution options. We recommend that, if your intent is to purchase hardware or infrastructure to
support or modify an Infor solution, you should contact your sales representative. The Infor sales
representative can then get the appropriate resource involved to review the technical and
infrastructure recommendation and possibly provide a specific configuration recommendation.
This document is confidential and property of Infor Global Solutions, Inc. Unauthorized use of this
document is strictly prohibited.

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Infor Factory Track and Infor Mongoose

Overview
Infor Factory Track is a comprehensive manufacturing, labor, and attendance operations and
collection system. The application directly integrates to your ERP system, streaming up-to-date
information directly to and from the shop floor. Infor Factory Track comprises three fully-
integrated modules:

• Infor Shop Floor

• Infor Time Track
• Infor Warehouse Mobility

Infor Shop Floor is a paperless shop floor operations system featuring full touch-screen, barcode
scanning, and label printing support for deployment on the shop floor. Users input labor and
material transaction information directly from the shop floor. Infor Shop Floor formats the data and
transmits it to your ERP system. When the Infor Time Track Module is implemented, users can
also perform time and attendance transaction using the same streamlined touch-screen interface.

Infor Time Track collects attendance data, manages labor transactions, and organizes data for
processing by your payroll and ERP applications. You can manage employee clock-ins and clock-
outs for shifts, lunches, and breaks, and also track planned and unplanned absences. You can
also manage job starts and stops and quantities of items produced by employees. Many useful
reports for administrators and supervisors are accessible through an easy-to-use dashboard
interface.

Infor Warehouse Mobility is a robust data collection system that simplifies operations by
streaming real-time information between the shop floor and your ERP system. Infor Warehouse
Mobility handles all communications with your ERP system. Users select transactions and scan
bar-coded data by using mobile radio frequency (RF) scanners. Infor Warehouse Mobility formats
the data and transmits it to your ERP system. Any feedback from ERP is presented to the user
exactly as it was received.

Infor Factory Track is built on the Infor Mongoose software development framework. Mongoose
provides for rapid development of applications using relational database technology. Mongoose is
a core Infor technology, providing built-in support for other Infor core technologies, such as Infor
[Link] and Infor ION.

The central defining goal of the Infor Mongoose framework is to create feature-rich applications
while minimizing the amount of time and program coding required. Therefore, Mongoose
maximizes the assets companies invest in IT infrastructure and provide end users the ability to
adapt Mongoose-built applications quickly and cost effectively to react and adapt to emerging
business requirements without sacrificing the ability to upgrade the application to newer versions.

By minimizing the need for program coding in adapting the Mongoose-built applications, changes
are automatically upgradeable, development is accelerated, quality is increased through extreme
code reuse, and your investment is protected and insulated from technology changes. Since
creating some new code is inevitable, Mongoose streamlines the process by enabling your team
to use familiar and standard Microsoft .NET technologies and tools.

Together with other factors, such as simplicity of installation and configuration, support for a wide
range of integrations, a rich user interface for end user productivity, an automatic browser user

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interface, multi-device features, and cloud or on-premise deployment options, this makes Infor
Mongoose an unparalleled value.

To meet these objectives, Infor Mongoose uses a model defined by metadata (data defining the
application behavior, stored in rows and columns in databases) for the user interface (forms), the
mid-tier business objects (Intelligent Data Objects, or IDOs) and business processes (Application
Event System, or AES). Infor Mongoose provides metadata-driven constructs and patterns to
build your application. Therefore, developers and customizers do not need to worry about building
them. In summary, Infor Mongoose provides:

• A single developer experience. Develop and test in the same integrated environment.
Core forms and wizards let you define Intelligent Data Objects (IDOs) that represent your
business logic and application events (AES) without programming. A simple click turns
Infor Mongoose into a powerful form development tool.
• Software development life cycle. Version control, development, test, preproduction,
production environments and synchronization tools help you manage and organize the
entire software development life cycle and deployments.
• Form templates. Mongoose provides for a consistent user experience across the
application.
• Prebuilt common objects. Mongoose has, built into it, UI components, validations,
standard events, messages, menus, variable support, scripting APIs, user-defined fields,
and more.
• Internationalization. Mongoose provides easy translation of string literals based on the
end user’s default language, and the ability for end users to switch languages “on the fly”
without restarting the application.
• Security. Security is provided at user, role, and site-based levels for all forms and IDOs.
• Licensing. System and end users can be assigned licensing on a variety of modules.
• Documents and notes management. A virtually unlimited number of notes and
documents can be attached to any data.
• Data and process replication. Mongoose supports customer policy for both
transactional and asynchronous XML options for sites in both your local intranet and
across the Internet.
• Easy and powerful integration with other software. Exchange information with other
software using Infor ION, Web services, XML, or another application’s Web UI embedded
in a form.
• Background task execution. You can schedule various tasks, such as report outputs
and notifications, running stored procedures, and other tasks to run automatically in the
background.
• Reporting interfaces. Mongoose includes a number of prebuilt report options, as well as
a set of templates for creating your own reports.
• Customer extensibility. The same powerful integrated development environment is
available to end users of Mongoose-built applications to extend and adapt them. More
importantly, all the changes are preserved during upgrades easily, using synchronization
tools.

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• Source control support. Mongoose integrates with Microsoft Visual Source Safe,
Microsoft Team Foundation Server, and Apache Subversion for the purpose of
maintaining metadata change histories and source version control.

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Supporting technology
Operating systems – servers
Microsoft Windows Server 2008 R2 / 2012
Standard or Enterprise Edition, 64-bit

It is important to understand the differences in editions, as features in Standard and Enterprise

editions vary and might be desirable. For instance, there are limitations in the Standard versions
that are not present in Enterprise releases. Currently, there is no official support for Itanium 64-bit
operating systems.

Database technology
Microsoft SQL Server 2008 R2 / 2012
• Standard or Enterprise Edition, 64-bit
• SQL Server Reporting Services installed

It is important to understand the differences in editions, as features in Standard and Enterprise

editions vary and might be desirable. For instance, there are limitations in the Standard versions
that are not present in Enterprise releases.

Infor is a reseller of Microsoft SQL Server. Contact your sales representative if you need to
purchase SQL server for your deployment.

For additional information, see Microsoft’s Web site at [Link].

SharePoint Portal Server

• SharePoint Foundation 2010
• Microsoft Windows Server 2008 R2 - Standard or Enterprise Edition, 64-bit

Infor Factory Track clients

It is important to understand the type of clients that are available with Infor Factory Track.

Client types for Infor Factory Track include:

• Smart Client in Windows

− Client that includes the ability to run in Design Mode
− Requires a supported Windows Operating System with .NET framework
− Deployment method: Installed using Click-Once and updated automatically
− Commonly used across LAN, WAN, and Internet connections

• Smart Client in Windows via browser

− Windows client that includes the ability to run in Design Mode and runs within Internet
Explorer.
− Requires a supported Windows Operating System with .NET framework
− Deployment method: Installed using Click-Once and updated automatically

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− Commonly used across LAN, WAN, and Internet connections

• Web Client
− HTML5 client that can run in common browsers on popular devices
− Commonly used across LAN, WAN, and Internet connections

Infor Factory Track Smart Clients supported platforms

• Microsoft Windows 8 Professional
• Microsoft Windows 7 Professional
• Microsoft Server 2008 R2
• Microsoft Server 2012
• Citrix Server add-on
• Browsers for Infor Factory Track – Internet Explorer, Firefox, Chrome, and Safari

Infor Factory Track Web Client supported platforms

• Device agnostic – Internet Explorer, Firefox, Chrome, and Safari
• Mobile via browser– Android, iPhone, Blackberry

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Deployment
DMZ – The “DeMilitarized Zone”
There are several deployment options available for Infor Factory Track applications. These
include certain scenarios where the framework and application components might be exposed to
a public network (the Internet, in most cases) for access to users or other systems. This perimeter
network is usually a physical or logical subnetwork that contains and exposes external services to
the public network. Access between this DMZ subnetwork and the Internet, for example, are
usually limited to only certain ports and methods of access. Additionally, there are rules for the
server or services that are residing in the DMZ to access systems that are on the organization’s
private network. This limits the amount of system exposure to public attacks.

Examples and features

Examples of Infor Factory Track use cases or applications that might be accessed through the
DMZ include but are not limited to:

• Windows server with Internet Information Services (IIS)

− “Smart client” (WinStudio) users
− Web client users
− Mobile users
− Web services requests

• SharePoint server: Factory Track IDO Web Part exposure

One feature included in Factory Track is the DMZ server installation option. A server that is
installed in the DMZ could be used for this functionality. The installation of the Factory Track DMZ
server includes the IDO Request Service and Web client without the full utility server
components. You would choose this option if you do not want to expose your utility server with all
the utility server components into your DMZ.

SharePoint servers that are exposed to the Internet and have Web Part or Factory Track IDO
components installed, in most cases, will also reside in the DMZ.

In all scenarios, verify that your Microsoft Server, Microsoft SQL Server and Microsoft SharePoint
licenses are correct for the type of user and data you are planning to expose.

The Factory Track DMZ Server

Below is an example of a DMZ server specification. This specification generally should support
100 or more concurrent Web-rendered or mobile users. The count is for this server and the
concurrent count still needs to be considered for the utility server with the IDO Runtime service
that is on the private network.

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  4-8 (must be expandable)

Memory size  12 GB

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Disk I/O configuration  Two 72 GB SCSI / SAS drives, RAID 1

Other  Internet Information Server (IIS)

 Infor Factory Track DMZ framework

Network interface  1 GB ethernet adapter

Virtualization
For Infor Factory Track, Infor supports customers running a production Factory Track solution
suite in a Microsoft Hyper-V or VMware virtual environment. It is expected that the customer is
running the guest virtual machines and components using the supported technologies defined for
the specific release of the Factory Track solution. The Factory Track solution functions in a virtual
environment (also known as “hypervisor”) as if running on physical native hardware. If Infor
Factory Track Support suspects that the virtualization layer is the root cause of an error or issue,
you are required to contact the virtualization solution provider to resolve the virtualization issue.

Virtualization sizing
With the support of virtual environments for Infor Factory Track, it is your responsibility as a
customer to work directly with the hypervisor provider of choice to ensure that the sizing of the
host server hardware, versions, configuration, setup, and device mappings are correct. Because
of the number of variables that can be introduced into such an environment, Infor does not
provide hardware sizing for virtualization environments. You should work closely with your
hypervisor provider to ensure that the correct hardware sizing and configuration are selected to
match your requirements.

Other virtualization solutions

Virtualization is a growing segment of the technology market. Infor has chosen Microsoft Hyper-V
and VMware as the only virtualization solutions that are officially supported for Infor Mongoose.
There are many other virtualization solutions in the market from providers like Citrix and RedHat.
Using other virtualization solutions still allows you to receive support for Infor Mongoose, but you
should read and understand this Non-Standard Software Deployment statement concerning Infor
Mongoose:

Support Policy for Infor Mongoose

Non-Standard Software Deployments

Infor Mongoose is designed, developed, tested, and documented to run in a multi-tier/multi-server

deployment using various software components at specific versions and service pack levels.
These components include such things as the operating system (OS), databases, and other
components as listed in the technical documentation provided with each Infor Mongoose release.
This document addresses support provided by Infor for its software running in configurations that
do not conform to the standard documented software deployment.

Infor does not test or maintain any support environments of Infor Mongoose software running in
non-standard software deployments. Therefore, Infor will require any support issue reported to be
reproduced in a standard software deployment system, before an APAR (software defect) will be
logged. Where the issue is confirmed to be unrelated to the non-standard software deployment,
Infor will support its software in a manner that is consistent with support provided when that
software is running on a standard software deployment.

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Infor will provide code corrections, according to the Infor Mongoose On-Demand Patch Policy,
which are developed and tested in systems that are running on a standard software deployment.
These code corrections will be made available by means of the normal code correction systems
and procedures used by all customers running Infor Mongoose.

Customers running non-standard software deployments of Infor Mongoose can also access and
apply these code corrections using standard procedures. Infor makes no warranty, implied or
otherwise, regarding the use of these fixes in non-standard software deployments.

Additional information about non-standard software deployments

Customers most often request non-standard software deployments when they order new
hardware with software components that are more advanced than the software on the approved
deployment list, and they cannot “back level” the software to the standard versions. Another
common occurrence is that a non-Infor software vendor has suggested applying one or more
fixes to one of the non-Infor software components, and this requires installing a service pack level
that is higher than the one on our standard software deployment list. In most cases, service packs
or newer versions of these components will support all of the functions and commands found in
the currently supported version. For this reason, the risk of installing the newer code is small.
However, we have seen situations where new versions or service pack levels have caused issues
that have impacted Infor Mongoose and required the new software to be removed.

Specific information regarding normal software deployment requirements is available from our
Infor Xtreme Support Web site ([Link] > Documentation > Mongoose
Framework product line. Infor support can update or change the Standard Software Deployment
list as new versions of software are available and can be tested internally.

Since the support teams only have access to standard documentation and systems running in
standard software deployment configurations, we are unable to assist with specific non-standard
software deployment installation, setup, or performance questions and recommendations. Any
and all information related to setting up a non-standard software deployment is solely your
responsibility as a customer. This information can be obtained from various sources which are not
part of Infor support, and can result in successful deployment of the software for a specific
customer environment.

You, the customer, assume all risks associated with conflicts that arise between various system
component software including, but not limited to, performance and system settings.

Infor software might not work as intended in non-standard software deployments, because of
unknown conflicts between Infor Factory Track and the new software version or component. If
these issues cannot be resolved by means of normal code fixes, you might have to implement a
standard software deployment system to correct the issue.

This information is subject to change, without notice, at any time.

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Sizing for Infor Factory Track

Important Notice:
If you plan to deploy in the Web, then when sizing the utility server, treat one session as three
concurrent sessions. For example, a utility server configured for 300 concurrent users of Infor
Factory Track using WinStudio (the smart client) supports only 100 Web-rendered clients instead.
The reason for this additional overhead on the server is that the rendering of forms and form
scripts, which is otherwise done by WinStudio, must be handled by the server in a Web-rendered
presentation. Both WinStudio and the Web-rendered presentation methods work across LAN,
WAN, and Internet connections. This sizing model for Web rendering would only apply to the
utility server load if the DMZ server is not used.

For sizing your development environment, consider 1-20 and 21-50 concurrent users for
combined servers.

Size and configuration recommendations

Note that the recommendations in this section are only recommendations. You might need to
conduct level and performance evaluations to determine the configuration for your specific needs.

1-20 Concurrent Users

Database/Utility Servers (combined servers)

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  4 cores

Memory size  12 GB (must be expandable)

Disk I/O configuration  (6) 72/144/300 GB SCSI / SAS Drives

 Terminal Server Remote Administration

Other  SQL 2008 R2 / SQL 2012
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

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21-50 Concurrent Users

Database/Utility Servers (combined servers)

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  8 cores

Memory size  16 GB (must be expandable)

Disk I/O configuration  (6) 72/144/300 GB SCSI / SAS Drives

 Terminal Server Remote Administration

Other  SQL 2008 R2 / SQL 2012
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

51-100 Concurrent Users

Database Server

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  8 cores

Memory size  20 GB (must be expandable)

Disk I/O configuration  (8) 72/144/300 GB SCSI / SAS Drives

 Terminal Server Remote Administration

Other  SQL 2008 R2 / SQL 2012
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

Utility Server

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  8 cores

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Memory size  12 GB

Disk I/O configuration  (2) 72 GB SCSI / SAS Drives RAID 1

 Internet Information Server (IIS)

Other
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

101-200 Concurrent Users

Database Server

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  8 cores

Memory size  24 GB (must be expandable)

Disk I/O configuration  (10) 72/144/300 GB SCSI / SAS Drives

 Terminal Server Remote Administration

Other  SQL 2008 R2 / SQL 2012
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

Utility Server

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  8 cores

Memory size  16 GB

Disk I/O configuration  (2) 72 GB SCSI / SAS Drives RAID 1

 Internet Information Server (IIS)

Other
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

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201-300 Concurrent Users

Database Server

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  8 cores

Memory size  48 GB (must be expandable)

Disk I/O configuration  (12) 72/144/300 GB SCSI / SAS Drives

 Terminal Server Remote Administration

Other  SQL 2008 R2 / SQL 2012
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

Utility Servers (1 or 2)

Operating system  Windows Server 2008 R2 / 2012

Processor size  Xeon 2.0 GHz (or better)

Number of processors  8 cores

Memory size  16 GB

Disk I/O configuration  (2) 72 GB SCSI / SAS Drives RAID 1

 Internet Information Server (IIS)

Other
 Infor Factory Track application code

Network interface  1 GB ethernet adapter

300+ Concurrent Users

It is possible that a customer end-user base could include more than 300 concurrent users. We
recommend that you complete some level or performance evaluation for any application you
create with Infor Factory Track and adjust your system configuration to meet your needs.

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User access
A Smart Client provides the fully functional and user-friendly graphical interface of desktop
applications with the communication protocol http/http(s) to allow internet or WAN deployment.
The client leverages “click-once” deployment for ease of installation and is auto-updating from the
Factory Track servers.

Operating systems  Windows 7 Professional

 Windows 8 Professional

Processor size  Multi-core, 1.6 GHz (or better)

Number of processors  2-4 cores

Memory size  2/3 GB (depending on the OS)

Other  .NET 4.5 framework

 Network connection

Web client (Internet browser-based)

Forms that are supplied with Infor Factory Track, whether personalized or created from scratch,
can be rendered in a Web browser after the forms are saved and permissions are assigned.
These browsers are supported for form Web rendering:

• Internet Explorer
• Firefox
• Safari
• Chrome

Mobile device Web browsers

Mobile phones and devices that have a Web browser can use Infor Factory Track Web-rendered
mobile forms that are supplied with Infor Factory Track, whether personalized or custom-created.

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