DoD Performance Assessment Guide
Table of Contents:
Overview
Browse DoD Performance Assessment Guide
Installation and Module 1: The Quality and Productivity Self-Assessment Guide
Module 2: The Guide for Developing Performance Measures
Module 3 The Guide For Measuring Customer Satisfaction
Quality and Productivity Self Assessment Questionaires
Quality Improvement Survey - "Red Version" or "Blue Version"
Climate Survey - "Red Version" or "Blue Version"
Ideas and Sources
Analytical Methodology
Ideas and Sources for Correcting Deficiencies
Download Performance Assessment Guide
Complete Manual - Self extracting, 325K byte compressed Word file
o Quality and Productivity Survey only (Word 6 format)- "Red Version" / "Blue
Version"
o Climate Survey only in Word 6 format - "Red Version" / "Blue Version"
Performance Assessment Software (820K byte compressed file)
Example: Using the DoD Performance Assessment Guide and Associated Software to
measure performance and customer satisfaction in Travel Reengineering
Frequently Asked Questions
Participating Organizations and points of contact, and
Self Registration "Card"
Point of Contact:
Fax the request for your free "Performance Assessment Guide" to Jack Denslow, Program
Director, DoD Office of the Comptroller, fax 703-491-4911 --
Overview - DoD Performance Assesment Guide
The DoD Performance Assessment Guide is a PC software program designed to help managers
assess and improve organizational performance. The DoD Comptroller's Directorate for
Performance Measures and Results is developing this decision support tool with the help from
over 1,000 government and industry organizations.
The modular design of the Guide provides maximum flexibility by providing the right tools for
the right needs. The PC software's seamless interface allows easy access to three modules:
Quality and Productivity Self-assessment Guide for Defense Organizations
Guide for Setting Customer Service Standards
Guide for Developing Performance Measures
The Quality and Productivity Self-Assessment Guide for Defense Organizations is a stand-alone
package--printed copy or automated option -- which includes questions about performance
improvement topics. Immediate confidential scoring and evaluation are provided to respondents
and wok groups, along with prescriptive ideas and sources on how to improve. The Guide
identifies the existing organizational culture and management style; helps target processes for
change; and establishes a baseline for judging progress over time. Scores can be compared across
an extensive database of government and industry participants - 1,900 organizations and 200,000
participants. The Guide's diagnostic and educational design include measurement scores and
indicators that link to specific ideas and recommendations for improving future scores.
Future Enhancements
Incorporate performance measurement questions and guidance for the Government
Performance and Results Act, Chief Financial Officers Act, Defense Business Operations
Fund, and the Information Technology Management Reform Act.
Continue to expand the network of organizational users of the Guide by providing them
with best practices, ideas, tools, and sources - - including DoD Comptroller policy and
guidance -- through electronic media.
Expand the assessment process to include the organization's customers and suppliers.
Provide a crosswalk and conversion to the Presidential Quality Award, the government
version of the Malcolm Baldrige National Quality Award.
The Guide for Setting Customer Service Standards is a PC software program designed to help
managers establish a baseline and track what customers think about the services and products
they receive. Questions that make up the sample are questions about key service indicators
currently in use by government and industry. The Guide can be used alone or in combination
with any of the other modules. The decision support tool allows managers to:
Print and duplicate the sample customer survey
Create tailored customer surveys.
Quickly enter and consolidate survey results.
View results weekly, monthly, quarterly, and annually.
Receive a printout of customer satisfaction result.
The Guide for Developing Performance Measures is an automated tool that links performance
measures to specific business areas. This module provides a capability for managers to select or
develop their own performance measures, collect data to establish a baseline and track progress,
display and print graphs, and receive printouts of performance measurement results. The Guide
allows managers to:
Access a library of generic performance measures grouped by performance measurement
type and business area.
Develop their own set of performance measures by either selecting or modifying those
contained in a performance measurement library or adding their own.
Enter period performance measurement values, data and information.
Display and print performance measurement graphs and reports.
After performance measures are selected, the user may designate or assign appropriate units of
measures, reporting frequencies, performance goals, and statistics for computing control limits.
Frequently Asked Questions
Coming.
List of Participating Organizations and Points of Contact
The following organizations have offered to provide peer level interaction with other
organizations considering performance assessment using DoD tools.
Coming.
QUALITY AND PRODUCTIVITY SELF-ASSESSMENT
GUIDE
DoD Performance Assessment Guide Self-Registration Card
Organization: _______________________________ Point of
Contact:____________________________
Department: _______________________________ Autovan/DSN:
____________________________
Address: _______________________________ Phone: ____________________________
_______________________________ Fax: ____________________________
City/State/Zip: _______________________________
____ Yes, I'd like to be included in the Quality and Productivity Self-Assessment Guide
database. I've enclosed diskette(s) for data entry. Please send benchmark results.
____ Yes, I'd like to share performance measures that we've developed. I've enclosed a
hard copy of performance measures we are tracking. Please notify me when the
performance measures database is updated.
_______Please rate the usefulness of this software:
(1) Not at all Useful
(2) Of Limited Use
(3) Somewhat Useful
(4) Fairly Useful
(5) Extremely Useful
What could we do to improve this product?
_______________________________________________________
________________________________________________________________________
__________________
________________________________________________________________________
__________________
How can we better support your use of this product?
________________________________________________
________________________________________________________________________
________________________________________________________________________
____________________________________
Questions? Call: Mr. Jack Denslow DSN: 224-9153 or (703) 614-9153 Fax: (703) 491-4911
Email: denslowj@[Link]
or write
Comptroller of the Department of Defense
Directorate for Performance Measures and Results
The Pentagon, Room 1A658
Washington, D.C. 20301-1100
attn: Mr. Jack Denslow