LAP – PROGRAM, POLICY & PROCESS TRAINING MODULE
Table of Contents
PRODUCT POLICY 2
NEGATIVE PROFILES & PROPERTIES 4
LIST OF NEGATIVE PROFILES 4
LIST OF NEGATIVE PROPERTIES 4
PROCESS FLOW 5
CLARIFICATIONS RELATED TO KYC AND NACH 6
KYC OF APPLICANT & CO-APPLICANT 6
ORDER OF ENACH 6
INCENTIVE STRUCTURE AND EARNING OPPORTUNITY 7
PERFORMANCE RATING GRID AND INDIVIDUAL SUPPORT PLAN 9
CHANNEL PARTNER ONBOARDING PROCESS 10
PART 1: CHANNEL PARTNER ONBOARDING 10
PART 2: COMMISSIONS PAYOUT – 48 HOURS 10
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PRODUCT POLICY
NORMAL PROGRAM
Parameters Salaried Salaried Self-employed Self-employed RING TATKAL PROPERTY TATKAL
(Documented) (Cash) (Documented / (Cash)
Banking)
Ticket Size (Min & 2L - 10L 2L - 3L 2L - 10L 2L - 10L 2L - 4L 2L - 4L
Max) (if Cash salaried: 2L - 3L) (if Cash salaried: 2L - 3L)
Tenure Up to 7 yrs Up to 5 yrs Up to 7 yrs Up to 7 yrs Fixed at 5 yrs Fixed at 5 yrs
Interest Rate 23% 26% 23% 26% 26% 26%
For NTC- 24% NTC - Not allowed For NTC - 24% For NTC - 27% NTC - Not allowed NTC- Not allowed
For open plot - 25% Open plot - Not For open plot - 25% For open plot - 28% For open plot* - 28% Open plot - Not allowed
allowed
Note: Open plot are Note: Open plot are only Note: Open plot are only *Cash salaried not allowed
only allowed with Note: Open plot are only allowed with demarcation allowed with demarcation under open plot
demarcation allowed with demarcation
Note: Open plot are only
allowed with demarcation
PF 2% 3% 2% 3% 3% 3%
CIBIL Score >=650 >=700 >=650 >=650 >=700 >=700
(Any income NTC: Allowed NTC: Not allowed NTC: Allowed NTC: Allowed NTC: Not allowed NTC: Not allowed
considered)
FOIR NTC/Open plot - 50% 40% NTC/Open plot - 50% NTC/Open plot - 45% Same as normal program Same as normal program
Others - 60% Others - 60% Others - 60%
LTV SORP/SOCP- 65% SORP/SOCP- 60% SORP/SOCP- 65% SORP/SOCP- 65% Same as normal program SORP - 60%
RRP/RCP- 55% RRP/RCP- 50% RRP/RCP- 55% RRP/RCP- 55%
Others- 40% Others- 40% Others- 40% Others- 40% (Only self-occupied properties are allowed)
Ownership Proof 1. Registered Deed 1. Registered Deed 1. Registered Deed 1. Registered Deed 1. Registered Deed 1. Only Namuna 8 / 8A
2. 7/12 2. 7/12 2. 7/12 2. 7/12 2. 7/12
3. Patta 3. Patta 3. Patta 3. Patta 3. Patta Mandatory docs:
4. Govt. allot letter 4. Govt. allot letter 4. Govt. allot letter 4. Govt. allot letter - 13 yr ownership proof
5. Namuna 8 5. Namuna 8 5. Namuna 8 5. Namuna 8 (Rahivasi Dhakla / Property Tax / Electricity
6. Akarni 6. Akarni 6. Akarni 6. Akarni bill / Ration Card /Gas bill)
- Chatursima (Gram Sevak /Self Declaration)
- Latest property tax receipt
Mortgage type RM/EM RM/EM RM/EM RM/EM RM/EM RM
If Namuna 8 / Akarni If Namuna 8 / Akarni If Namuna 8 /Akarni If Namuna 8 / Akarni
Up to 5L - RM Up to 5L - RM Up to 5L - RM Up to 5L - RM
Above 5L – RM + Boja Above 5L – RM + Boja Above 5L – RM + Boja Above 5L – RM + Boja
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Open Plot (with demarcations):
CIBIL score: >= 700 (NTC customers disallowed for income consideration)
Interest Rate: Standard rate + 2%
LTV <= 40%
Ticket Size <= 6L
Ownership Type: only registered deed
Income considering customers can't be cash salaried
Income Criteria:
For cases where income considered co-applicant = 1:
Salaried (Monthly income- after taxes)
Applicant >= INR 15K
Co-applicant >= INR 10K
Self-employed (Annual net profit-after taxes)
Applicant: >= INR 2L
Co-Applicant: >= INR 1 L
For cases where income considered co-applicant = 0:
Salaried applicant: Monthly income >= INR 20K (after taxes)
Self-employed applicant: Annual net profit >= INR 3L (after taxes)
Age Criteria:
Applicant / Co-applicant – Income considered: Minimum - 23 years; Maximum - 60 years
Co-applicant – Income not considered: Minimum - 18 years; Maximum - 70 years
# If property owner’s age at loan maturity exceeds 70 years, then all legal heirs to be taken on loan structure. NOC to be obtained from married daughters.
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NEGATIVE PROFILES & PROPERTIES
LIST OF NEGATIVE PROFILES
✓ Media (applicant directly connected with editorial)
✓ Legal counsels (Practicing advocates)
✓ Policemen
✓ Politicians
✓ Bar owners
✓ Actors/musicians with no consistent incomes
✓ Pawn brokers & money lenders
✓ Owners of collections/Recovery agencies
✓ Employees of collections/Recovery agencies
✓ Lottery ticket vendors
✓ Diamond workers
✓ Any other profile that may be notified by Credit & Collection team from time to time will be applicable.
LIST OF NEGATIVE PROPERTIES
✓ Property with Tin Shed / Temporary Structure
✓ Amalgamated Properties where full structure not coming
✓ Under construction property < 50% completion.
✓ Note: In such cases entire loan disbursement can be done based on plot price. LTV to be calculated considering only plot value.
✓ Property mentioned as High Demolition Risk in Valuation Report
✓ Hospitals
✓ Property notified as unauthorised by Municipality / Courts / Government Authority
✓ Flat constructed in Stilt/ Parking/Refuge area
✓ Property constructed on agricultural land/farmland/ Pond Land
✓ Religious structures
✓ Property in un-approved colonies/localities
✓ Heritage Properties / ASI demarked zone properties
✓ Minor owned properties
✓ Title acquired in Bank/NBFC NPA Auction
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PROCESS FLOW
❖ Accepted vintage proofs (Any one document)
✓ Salary Slip
✓ Salary Certificate
✓ Udhyam
✓ Shop & Establishment License / Gumasta
✓ Milk statement
✓ Co-operative society letter
✓ Sales / Purchase bills or agreements
✓ Electricity bill
✓ Rent Agreement
✓ ITR mentioning business income
✓ GST Certificate
✓ Current account statement
(Any deviation on the same needs to be approved by Credit Head)
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CLARIFICATIONS RELATED TO KYC AND NACH
KYC OF APPLICANT & CO-APPLICANT
• For Applicant & Income considering co-Applicant Aadhar & PAN are mandatory.
• For non-income considering co-applicants, Aadhar is mandatory & PAN is optional (To be collected on best effort basis)
o In only the case of the non-income considering co-applicant if PAN is not available, then mandatory form 60 is to be taken.
o Along with Form 60, any one of the below alternate documents is to be submitted
▪ Voter ID
▪ Driving License
▪ Passport
ORDER OF ENACH
Order E-NACH Type Comments
Preference 1 Applicant - Primary account No approval required
Preference 2 Income considering Co-Applicant - Primary account Deviation approval to be in place
Preference 3 Applicant - Secondary account Deviation approval to be in place
Preference 4 Applicant - New account Deviation approval to be in place
Preference 5 Income considering Co-Applicant - Secondary account Deviation approval to be in place
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INCENTIVE STRUCTURE AND EARNING OPPORTUNITY
INCENTIVE STRUCTURE
SALES MANAGER RANCH MANAGER Sample calculation
Disb file count per lac Disb file count per lac For SM
o Files disbursed: 06
0 50 6 00 o Disbursal Amount: 0 Lac
o Incentive: 750 x 0 ,500
0 500 0 00
06 750 0 00 For BM
o Files disbursed: 0
0 000 0 00 o Disbursal Amount: 50 Lac
o Incentive: 00 x 50 5,000
0 50 50 550
For sales manager:
o Best performer in every branch receives an additional incentive of 5,
o Minimum disbursal file count is 5, for eligibility to best performer contest
o If any case of the sales manager is in overdue, incentive will be held back till the overdue is cleared
o If by 0th of the month SM disburses minimum files, an additional incentive of 1,5 file disbursed
For branch manager:
o Additional incentive of 1 , for BM if the branch cumulatively achieves ,75,00,000
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PERFORMANCE RATING GRID AND INDIVIDUAL SUPPORT PLAN
File Disbursement Count Performance Indicator
0 Poor
Poor
Poor
Average
Average
5 Meet Expectations
5+ Exceeds Expectations
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CHANNEL PARTNER ON OARDING PROCESS
PART : CHANNEL PARTNER ONBOARDING
STEP ACTIVITY COMMENTS
Step – 1 - Fill the DSA agreement draft (Annexure ), on page and page - On the stamp paper mention:
- Attach a Rs. 500 stamp paper on the filled agreement “This stamp paper is part of agreement being executed
between <insert channel partner name> & sicreva capital
services private limited”
Step - 2 - Send a mail to, [Link]@[Link] with following - In the body of mail mention below and mark your BMs/any
documents merged into one singe document. other folks in CC
A. Filled agreement along with stamp paper Branch Name
B. Aadhar copy Branch Code
C. PAN copy BM/SM Name
D. Cancelled BM/SM Emp Code
Step - 3 The link for e-signing will be provided by the team on mail & SMS Once the channel partner enters the mobile number and enter
triggered to channel partner as well. the OTP, onboarding process is complete.
Post e-signing is done by channel partner, CODE is shared on the mail.
PART : COMMISSIONS PAYOUT – HOURS
• % is paid out as commission to DSA/connector
• All channel partner’s invoices will be cleared by central team under below timelines:
o .6% of the commission payout will be done within hours of disbursement
o Remaining 0. % of commission payout will be done post 90 days of disbursement
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