Technical Solutions Analyst - Platform ( India )
Job Description
Mission
As a Technical Solutions Analyst, you will provide technical support for Platform related
issues and resolve any challenges involving the Databricks unified analytics platform. You
will assist our customers in their Databricks journey and provide them with the guidance,
knowledge, and expertise that they need to realize value and achieve their strategic objectives
using our products.
Outcomes
● Performing initial analysis and troubleshooting issues in product deployment, data migration,
workspace recovery, Networking setup, IAM functionalities of Databricks AWS/Azure/GCP Cloud
environments.
● Provide proactive solutions/suggestions for the Platform library integration issues.
● Assist the technical support team members in setting up cloud resources, notebook environment,
cloud labs, test bed, log downloads setup, networking for reproducing Platform issues.
● Experiment Private Preview features (Platform) with the help of the technical leadership team and
document the test results.
● Provide initial level of analysis around third party integrations with Databricks environment.
● Facilitate screen sharing meetings, slack channel conversations with our internal stakeholders and
customers, helping in pulling affected customer subscription ids and assist in documenting the
incident summary for the Incident Management team.
● Review Support team JIRA tickets and proactively intimate the support leadership team for
following up on the action items.
● Assist in the development of tools/automation initiatives.
● Manage Customer Support Cases on a daily basis and adhere to committed SLA's.
● Build an internal wiki, knowledge base with technical documentation, manuals for the support team
and for the customers.
● Coordinate with Engineering teams to provide assistance in identifying, reporting product defects.
● Participate in the creation and maintenance of company documentation and knowledge articles
● Be a true proponent of customer advocacy
● Strengthen your AWS/Azure and Databricks platform expertise through continuous learning and
internal training programs.
Competencies
● Experience in designing, building, testing, and maintaining Python/Java/Scala based applications.
● Proven experience in a real time project or an academic project on the subject areas such as
Hadoop/Spark/ML/Deep Learning/AI/Robotics/NLP/Cloud Computing is preferred.
● Conceptual understanding and hands-on experience with any SQL-based database, Data
Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL
is preferred.
● Good Linux/Unix administration skills is preferred
● Basic understanding or a good hands-on project experience with AWS/Azure/GCP Ecosystems in
either an administrative, development, or support role is preferred.
● Excellent written and oral communication skills
● Demonstrated analytical and problem-solving skills, particularly those that apply to “Distributed Big
Data Computing” environments.
Spark Technical Solutions Analyst - India
Job Description
Mission
As a Technical Solutions Analyst, you will provide technical support for
Spark-related issues and resolve any challenges involving Spark, the
Databricks unified analytics platform, Delta, AI/ML etc. You will assist our
customers in their Databricks journey and provide them with the guidance,
knowledge, and expertise that they need to realize the value and achieve
their strategic objectives using our products.
Outcomes
● Performing initial analysis and troubleshooting issues in Spark using
Spark UI metrics, DAG, Event Logs for various customer reported job
slowness issues.
● Performing initial analysis and troubleshooting issues in product
deployment, data migration, and working closely with the Platform
support team.
● Provide proactive solutions/suggestions for the Spark/Platform library
integration issues.
● Assist the technical support team members in setting up cloud
resources, notebook environment, cloud labs, testbed, log downloads
setup, networking for reproducing Spark/Platform issues.
● Experiment with Private Preview features (Spark/Platform) with the
help of the technical leadership team and document the test results.
● Provide an initial level of analysis around third party integrations with
Databricks environment.
● Facilitate screen sharing meetings, slack channel conversations with
our internal stakeholders and customers
● Review Support team JIRA tickets and proactively intimate the support
leadership team for following up on the action items.
● Assist in the development of tools/automation initiatives.
● Manage Customer Support Cases on a daily basis and adhere to
committed SLA's.
● Build an internal wiki, knowledge base with technical documentation,
manuals for the support team and for the customers.
● Coordinate with Engineering teams to provide assistance in
identifying, reporting product defects.
● Participate in the creation and maintenance of company
documentation and knowledge articles
● Be a true proponent of customer advocacy
● Strengthen your AWS/Azure and Databricks platform expertise
through continuous learning and internal training programs.
Competencies
● Experience in designing, building, testing, and maintaining
Python/Java/Scala based applications.
● 3-6 months of Internship experience in Big Data, Artificial Intelligence,
Data Science,Product Development, Growth, etc areas at reputed
companies is preferred.
● Proven experience in a real time project or an academic project on the
subject areas such as Hadoop/Spark/ML/Deep
Learning/AI/Robotics/NLP/Cloud Computing is preferred.
● Hands-on project experience in Data Structures, Software Algorithms,
Operating Systems, Python, & Distributed Computing areas.
● Conceptual understanding and hands-on experience with any
SQL-based database, Datawarehousing/ETL technologies like
Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is
preferred.
● Basic understanding or a good hands-on project experience with
Hadoop/Spark Ecosystems in either an administrative, development,
or support role is preferred.
● Hands-on experience with AWS or Azure is preferred
● Excellent written and oral communication skills
● Demonstrated analytical and problem-solving skills, particularly those
that apply to a “Distributed Big Data Computing” environment.