I.
Multiple Choice (30 Items)
➢ Computer Applications
Microsoft Word - is to allow the users type and save documents.
Microsoft Excel - is an electronic spreadsheet program that is used for storing, organizing and
manipulating data.
Microsoft power point -that allows users to create, edit, and deliver slideshows combining text,
images, charts, animations, and multimedia.
Google Classroom - is a free blended learning platform that aims to simplify creating, distributing,
and grading assignments.
Google Calendar - Allow users to create and manage;
● events
● appointments
● meetings and;
● other important dates
Google Drive - is a free cloud-based storage service that enables users to store and access files
online.
Google Form - a survey administration software included as part of the free, web-based Google
Docs Editors suite offered by Google.
Google Docs/Slide/Sheets - productivity apps that let you create different kinds of online
documents, work
on them in real time with other people, and store them in your Google Drive online.
Googe Meet - Real-time meetings by Google.
➢ DC of HRS for WCEIS
Mechanical Automata – early machine that could move on their own
The Night time Machine – device by Leonardo that helped people figure out time during the night
Ancient Counting Machine
• Abacus – ancient Babylon, China, Europe
• Roman Numeral – I, II, III…
• Arabic Numerals – 0, 1, 2, 3, 4, 5, 6, 7, 8, 9…
Ada Lovelace – First Computer Programmer was a WOMAN
Computer – Machine used to manipulate DATA
Input device – Hardware used to enter data
Output device – Hardware that conveys information to a user
CPU – Also called a processor
Memory – Temporary holding pace for data
Storage – Holds data for future use
Internet – Worldwide collection of networks that connects millions of computers
➢ Yeoman Rated Specialist
Voice - Primary means of communication
Attitude and Personality – One trait that is looked for required, and even demanded of YN is
Honest
The Art of Dealing People – Traits that improve the customer-service environment of your office
“I got problem on my own”
Effect of face to face contact – Effect did this good or respond to courteous treatment and
efficient action as opposed to a “don’t-care” attitude that acquire face to face skills
Role in the admin office- Most important customer-service principles that provide good service
to all individuals
Personality – Determine the overall attitude
Traits – Describe the demand for Honesty
Character – Describe attitude as a frame of mind that shows itself in different way
Stereotyping – Attribute to member of a particular group disregarding individual
Role of the customer service – Tactful and respectful
Language barrier – Cultural or Physical
➢ Effective Writing
Micro Skill – core competencies in communication and language learning
Tenses of Verbs:
Types of Writing
Writing Process – it’s a systematic approach that helps writers organize
Key principles of Time Management
• Setting goals - Clearly defining what you want to achieve within given timeframe.
• Creating Schedules - allocating specific time blocks for different activities and task
• Prioritizing Tasks – Identifying which task are most important and need to be done first
• Avoid procrastination – Start tasks promptly and use techniques like the promodoro
• Eliminate distractions – Minimize interruption and create a conducive work environment
• Delegates - Entrust Tasks to other when possible
• Use technology wisely – Utilize tools like calendars
• Learn to say no – don’t overcommit
• Reflect and adjust – Regularly review your progress, identify area for improvement
➢ Ethical Consideration in writing
Ethical writing -writing with a level of inclusion, respect, and acknowledgement of diversity
Plagiarism – is presenting work or ideas from another source as your own
Forms of Plagiarism
Verbatim (word for word) Quotation without clear acknowledgement
-Quotations must always be identified
Cutting and Pasting from the Internet Without Clear Acknowledgement
-Information derived from the internet
Paraphrasing – work of others by altering a few words and changing their order
Inaccurate citation – you must indicate, using a footnote or an in-text, reference, where a quotes
passage comes from.
➢ Punctuation Mark
MARK SYMBOL FUNCTION
Period . Ends statements or commands
Question ? Ends questions
Mark
Exclamation ! Expresses strong emotion or emphasis
Point
MARK SYMBOL FUNCTION
Comma , Separates items, clauses, or modifiers
Semicolon ; Links related independent clauses
Colon : Introduces lists, quotes, or explanations
Ellipsis … Indicates omission or trailing thought
MARK SYMBOL FUNCTION
Quotation “” Enclosed direct speech or quotations
Marks
Apostrophe ‘ Shows possession or contractions
Parentheses () Add non-essential or explanatory info
Brackets [] Insert editorial or clarifying material
Braces {} Group items, often in programming
[Link] (20 items)
➢ 5 MACRO SKILLS.
• Listening: The ability to understand spoken language.
• Speaking: The ability to express thoughts verbally.
• Reading: The ability to comprehend written text.
• Writing: The ability to convey information through written words.
• Viewing: The ability to interpret visual media
➢ PARTS OF SPEECH
• Noun: Words that name people, places, things, or ideas.
• Pronoun: Words that replace nouns (e.g., he, she, it).
• Verb: Words that express actions or states of being.
• Adjective: Words that describe or modify nouns.
• Adverb: Words that modify verbs, adjectives, or other adverbs.
• Preposition: Words that show relationships between nouns or pronouns and other word
s in a sentence.
• Conjunction: Words that connect words, phrases, or clauses.
• Interjection: Words that express strong emotions or sudden bursts of feeling.
➢ TYPES OF WRITING
• Expository - Based Fact style. To explain or inform
• Descriptive - vivid language, and sensory details.
• Narrative -To tell a story.
• Persuasive -To convince the reader
➢ STAGES OF WRITING PROCESS
o Pre-writing Phase – This initial stage involves brainstorming ideas
o Planning Phase - Writes outline the structure of their content.
o Drafting Phase – this is where the actual writing begins
o Revising Phase – Addressing all nuance and subtleties of the first draft
o Proofreading Phase – Correcting misspellings, formatting issues, or grammatical
errors