Chapter 5
Easily perceived differences among people in an organization such as age, race, and gender are
known as ________.
biases
deep-level diversity
stereotypes
surface-level diversity
multi-level diversity
Surface-level diversity includes the demographic characteristics that we tend to think of when we think of
diversitylong dash—age, gender, race, ethnicity, and so on.
Which of the following is NOT a benefit of workforce diversity?
Attracting and retaining employees of diverse backgrounds
Automatic increase in organizational results
Improvements in understanding of, and marketing to, a diverse marketplace
Cost savings and improvements in organizational functioning
Enhanced problem-solving ability
Diversity does not produce better results automatically, especially if the diversity is not managed well.
Managers must view diversity as a way of bringing different voices, talents, and skills to the table.
Which of the following is a true statement about the U.S. population?
The number of immigrants in the U.S. population is decreasing, and this trend is expected to continue.
By 2050, whites will account for less than half of the overall population in the United States.
The Asian population in the United States is expected to remain static through 2050.
Foreign-born workers in the United States currently account for nearly half of the labor force.
By 2050, the largest age group in the United States will be those aged 25-34.
Whites will account for 47% of the population by 2050.
Which of the following is a true statement about global population and workforce changes?
Changes in the global workforce closely mirror changes in the U.S. workforce.
The United States is now the world's oldest major country.
The world's population is becoming increasingly younger.
Worldwide, people aged 65 and older will comprise about 17% of the population by 2050.
More than half of the world's older people live in the industrialized nations of Europe, North America,
Japan, and Australia.
The world's older population continues to grow at an unprecedented rate. Today, 8.5% of people
worldwide are aged 65 and over. That percentage is projected to jump to nearly 17% by 2050.
Which of the following refers to social traits, such as cultural background or allegiance, shared by
a human population?
Race
Personality
Identity
Ethnicity
Diversity
Although related to race, ethnicity refers to social traits, such as common language and cultural
similarities.
Which U.S. law requires employers to make reasonable accommodations for those persons
regarded as having physical and/or mental disabilities?
Civil Rights Act of 1964
ADEA
FLSA
EEOC
ADA
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities in
employment, transportation, public accommodation, communications, and governmental activities.
A tendency or preference toward a particular perspective or ideology, which could result in a
prejudice toward one person or a group of people, is best known as ________.
stereotyping
bigotry
ethnicity
discrimination
a bias
A bias is a tendency or preference toward a particular perspective or ideology. It is generally seen as a
"one-sided" perspective.
Tara asserts, "Older workers just don't catch on to technology as fast as younger workers." This
is an example of ________.
bigotry
stereotyping
surface-level diversity
the glass ceiling
discrimination
Stereotyping is judging a person based on a perception of a group to which that person belongs.
A new employee, Sally, has been receiving some great advice and guidance from an experienced
coworker, Jill, who has been with the organization for over 20 years. This is an example of
________.
diversity skills training
mentoring
job rotation
job sharing
an employee resource group
Mentoring is a process whereby an experienced organizational member (a mentor) provides advice and
guidance to a less-experienced member (a protégé), which is what Jill is providing to Sally in this
scenario.
An organization at Dell Computer known as Vitrus seeks to support team members whose
interests align with the U.S. military or who are veterans. This is an example of ________.
an employee resource group
mentoring
reverse mentoring
diversity skills training
the glass ceiling
An employee resource group is made up of employees connected by some common dimension of
diversity. These groups are often formed by the employees themselves, not the organization.
Question Number 1) Without building diversity, companies will find it difficult to
recruit and retain talent
Question Number 2) Successful diversity initiatives start with
the CEO level
3) Tim Ryan, PwC U.S. chairman, sees the following as an important step for
Question Number
promoting workplace diversity:
building a strategic plan focused on embracing diversity
Question Number 4) What is an indication of a successful diversity training program?
Employees build an awareness of unconscious biases.
5) Carlos Brito, CEO of Anheuser-Busch InBev NV, indicates the need for a
Question Number
diverse workforce because
the world has become more complex as have problems that require a diversity of
thought and perspectives to solve them
If you look around, you will likely see people with different skin colors, eye colors, and hair colors,
as well as older people and younger people. What term best describes these differences?
Surface-level diversity
Differences among employees in an organization in terms of their values, personality, and work
preferences are known as ________.
deep-level diversity
Workplace diversity can best be described as ________.
the ways in which people in an organization are different from and similar to one another
During which time period did the focus of workforce diversity shift to making employees more
aware and sensitive to the needs and differences of others?
Late 1980s to late 1990s
Which of the following represents one of the benefits of workforce diversity that directly
contributes to organizational performance?
Reduced costs associated with high turnover, absenteeism, and lawsuits
Which of the following racial/ethnic groups in the United States is expected to experience the
highest growth rate through 2050?
Hispanic
By the year 2050, what percentage of Americans will be foreign-born?
19%
By the year 2050, whites in the United States will comprise approximately what percentage of the
overall population?
47%
Which U.S. law prohibits discrimination on the basis of age?
ADEA
Which of the following perceptions regarding older workers is generally true?
Older workers are more stable and have lower rates of avoidable absences.
Which of the following statements regarding the workplace differences between men and women
is true?
Men usually start their careers at higher levels than women.
Which of these statements is TRUE with regard to disabled workers?
Disabled workers are often more dependable and conscientious.
If you identify yourself on the basis of your biological heritage (including physical characteristics
such as skin color, eye and hair color, and bone structure), you are doing so on the basis of
________.
Race
_______ is the biological heritage people use to identify themselves, whereas ________ is social
traits shared by a population.
Race; ethnicity
Adjusting the height of a workstation to make it accessible to an employee in a wheelchair is an
example of ________ in accordance with the Americans with Disabilities Act.
a reasonable accommodation
Which U.S. law prohibits discrimination on the basis of religion?
Civil Rights Act of 1964
Which of the following groups was the most recent group to be protected from workplace
discrimination by U.S. federal law?
Lesbian, gay, bisexual, and transgender persons
Which of these pieces of legislation prohibits discrimination against employees on the basis of
sexual orientation (lesbian, gay, bisexual, and transgender) and gender identity?
Title VII of the Civil Rights Act
Bob believes that women should be the primary caregivers for children. It irritates him to see men
changing diapers. This is an example of ________.
A bias
Alyssa is convinced that all politicians are crooks and philanderers and care only about personal
gain and getting re-elected. This is an example of ________.
Stereotyping
Overt threats or bullying directed at members of specific groups of employees is a type of
discrimination known as ________.
Intimidation
A preconceived belief, opinion, or judgment toward a person or group of people is known as
________.
Prejudice
When Linda joined the company fresh out of graduate school, a senior manager in the company
"took her under her wing" and spent considerable time giving her advice and coaching her on
ways to capitalize on her strengths and get ahead in the organization. This is an example of
________.
Mentoring
New Professionals is a group of employees at a telecommunications company that was organized
to help each other quickly navigate and succeed in a new career experience. This is an example of
________.
an employee resource group
Which of these may be the most important factor in helping an organization achieve a diverse
workforce?
Top management commitment to diversity