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The user contacted Sapphire customer support regarding an order of three unstitched dresses for which they did not receive a confirmation message, despite the amount being deducted from their account. The support agent confirmed that the order was not placed due to an error, and assured the user that the refund of ₨11,512 would be processed within 5-7 working days. The user expressed frustration over the delay but was thanked by the agent for their patience and cooperation.

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Hiba Saleem
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2 views4 pages

Conversation Transcript

The user contacted Sapphire customer support regarding an order of three unstitched dresses for which they did not receive a confirmation message, despite the amount being deducted from their account. The support agent confirmed that the order was not placed due to an error, and assured the user that the refund of ₨11,512 would be processed within 5-7 working days. The user expressed frustration over the delay but was thanked by the agent for their patience and cooperation.

Uploaded by

Hiba Saleem
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

01/31/2025 06:22 AM GMT

Platform Integration Sapphire live assistant ➕

User

Sapphire live Hi! Welcome to Sapphire Online. How can we assist you?

assistant Check Order Status

Return & Exchange Policy

Register Case/Complaint

Check Case/Complaint Status

Contact Customer Support

End Chat

You Contact Customer Support

Sapphire live Please select from the following options:

assistant Live Agent Support

Leave a Message

Main Menu

01/31/2025 06:23 AM GMT

You Live Agent Support

Sapphire live Hi, Thanks for your patience. I will transfer you to the

assistant available agent

Platform Integration Sapphire live assistant ➖

User

01/31/2025 06:26 AM GMT

Platform Integration Rehman L ➕

User
Platform Integration Hi, I am quickly going through your message. I will assist

User you in a moment.

You Hi

Rehman L Hi, Thank you for contacting Sapphire. How may we

assist you?

You I ordered 3 unstitched dress

You But I didn't received any confirmation message

01/31/2025 06:27 AM GMT

You And they deduct amount from my account

Rehman L Kindy share your order number?

You I haven't order number how can I share?

01/31/2025 06:28 AM GMT

Rehman L Then kindly share your contact that you used while

placing your order.

01/31/2025 06:29 AM GMT

You Can I send you screen shot

Rehman L Yes, for sure.

01/31/2025 06:30 AM GMT

You Screenshot_20250131-103327_WhatsApp.jpg

You Screenshot_20250131-103322_WhatsApp.jpg

You Check and let me know


01/31/2025 06:31 AM GMT

Rehman L Kindly share the exact time and date of deduction.

You Okay

01/31/2025 06:32 AM GMT

You 1/08/25. 8:35pm

01/31/2025 06:33 AM GMT

Rehman L Thank you for your cooperation. Let us investigate.

01/31/2025 06:34 AM GMT

You Okay it's been 23 days

01/31/2025 06:40 AM GMT

Rehman L We sincerely apologize for the inconvenience. Your

capture amount was ₨11,512. It will refund in 5-7

working days.

01/31/2025 06:41 AM GMT

You Yeah but why they didn't dispatch my order?

01/31/2025 06:43 AM GMT

Rehman L We sincerely apologize for the inconvenience but due to

some error your amount was captured but the order was

not placed from our end .

01/31/2025 06:44 AM GMT

You Max 10 days before they said same like you'll refund your

payment but I didn't get any amount

01/31/2025 06:49 AM GMT


Rehman L We sincerely apologize for the inconvenience but we

highlight your issue again on priority basis. Hope your

refund receive you soon.

01/31/2025 06:50 AM GMT

You Okay thanks you

You Have a good day

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