Resume
Bhanu Reddy Koranda
Mobile:9618352018
E-mail: reddybhanu44@[Link]
Career Objectives:
I want to exploit my talent and want to grow with the Organization and want to
become a responsible person by doing hard work and want to deliver my best to
the organization.
Academic Qualifications:
BTech (EEE) from Narsimha Reddy Engineering College, JNTU During the
Period of 2012 – 2016, with 60%.
Intermediate (M.P.C) from Sneha Junior College, Ramayam pet,
During the Period of 2010-2012, with 60%.
SSC from Sri Vidya Bharathi Vidyalayam, Siddipet in the year 2010 with
83%.
WORK EXPERIENCE:
Worked as Customer Support Representative in CSJ Technologies Limited from
10th march 2023 to June 29th 2025.
Customer Support Expertise: Skilled in providing comprehensive
assistance via email, chat, and ticketing systems, ensuring rapid resolution
of inquiries and concerns.
Communication Skills: Exceptional written communication abilities, with
a focus on clarity and empathy in all interactions.
Technical Proficiency: Experienced with CRM software like (Zen desk,
Service now) and other customer service platforms, facilitating
streamlined service delivery.
Analytical Problem Solver: Ability to analyse customer feedback and
trends, leading to actionable insights and improvements in service
processes.
Team Collaboration: Proven track record of collaborating effectively with
cross-functional teams to drive customer success initiatives.
Worked as Bench Sales Recruiter in Rithisha Information Technologies from
1st sept 2022 to 1st March 2023.
Source and recruit candidates for IT consulting projects.
Build and maintain relationships with consultants and clients.
Negotiate contracts and agreements for bench sales.
Worked as customer care (semi voice process) in Zealous Technologies from
26-sept-2020 to 15-march-2021.
Handle inbound and outbound customer calls.
Resolve customer issues and complaints in a timely manner.
Worked as a electrical engineer in TRANSCON Industries at Hyderabad. from
21-oct-2018 to 10-sept-2020.
Achievements:
Presented a PPT on “POWER SYSTEMS” at “Narsimha Reddy Engineering
College And Management (NRCM)”.
I have participated in QUIZ competition and secured 2 ndprize.
Skills:
Ms office
Excellent communication skills
Customer service skills
Problem-solving skills
Multitasking ability
Time management skills
Strengths:
Hard working
Able to work in flexible hours (A, B, C shifts).
HOBBIES:
Ø Playing cricket.
Personal Details:
Name : BHANU REDDY
Father’s Name : NARSIMHA REDDY.
Date of Birth : 2-06-1995
Sex : Male
Marital status : Unmarried
Languages : Telugu, English and Hindi.
Declaration:
I hereby declare that the above written are true to the best of my knowledge
and belief. I am giving the assurance that I will put my maximum efforts in
performing job levels.
Place: HYDERABAD
Date: