FAM Case Packer – Error Troubleshooting Guide
**Error Code:** 05_T. OUT HEAD OR ENCODER
**Root Cause:** The machine cannot detect motion or position from the output head or its
encoder.
Step 1: Ensure Machine is in Safe State
- STOP the machine.
- Switch off power if needed for electrical checks.
- Ensure all safety interlocks are in place before working inside.
Step 2: Mechanical Check – Transfer Out Head
Checkpoint Action
Physical blockage Check if any bottle, carton, or object is
blocking the transfer head.
Manual movement Try to move the transfer head manually (if
safe) to ensure it's not stuck.
Pneumatic or mechanical failure If pneumatic, confirm the air pressure and
cylinders are working properly.
Step 3: Encoder Inspection
Checkpoint Action
Encoder cable Trace the cable from encoder to control
panel. Reseat all connectors.
Visual damage Check for cracks, loose shaft coupling,
oil/dust on the encoder.
Alignment Ensure encoder is properly aligned with
the motor shaft or mechanism.
Step 4: Signal Verification
If available:
- Go to diagnostic screen on HMI and check for encoder signal status.
- Use a multimeter or oscilloscope to check for pulsed voltage output when rotating the
shaft.
- Typical encoder output: 5V square pulses or 24V depending on type.
Step 5: Motor & Drive Check
Checkpoint Action
Servo/Stepper motor Ensure the motor connected to the out
head is not jammed.
Drive alarms Check for drive faults on control panel or
drive itself. Reset if needed.
Step 6: Reset and Test
After fixing the issue:
1. Turn the machine OFF and ON.
2. Clear the alarm from the HMI (ESC or Reset).
3. Run a test cycle without product.
4. Monitor for any new warnings or recurrences.
Optional: Report Log Sheet
Time Error Appeared Action Taken Result Next Step
Contact Support If:
- Encoder shows no signal but wiring and drive are okay.
- Error recurs even after replacing encoder or fixing mechanical issues.
- PLC I/O or encoder read module may be faulty (requires OEM check).
Suggested Spares to Keep
Part Quantity
Encoder (same model) 1
Encoder cable 1
Air cylinder for T. out head (if pneumatic) 1
Coupling & mounting hardware 1 set