NAME:RISHABH SINGH
REG NO:12324754
COURSE: IDX801
CA-1 PT-1
20 good and bad UI/UX elements
Good UI
Innovation and Structure Representation
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The archway acts as a navigation gateway guiding users toward purpose.
The strong contrast, visual intrigue, and open layout reflect clarity and
creativity.
Color Energy and Structural Harmony
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The setup balances color energy, structural harmony, and human warmth
while maintaining a clear thematic message, ideal for dashboards or
celebration UIs.
School of Law Entrance – Clarity in Design
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Clear signage and the Gavel Sculpture provide immediate icons and
headers, ensuring clarity and guiding users efficiently with trust and
professionalism.
Balanced Clarity, Emotion, and Usability
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This design works because it blends clarity (structure), emotion
(storytelling), and usability (space and focus) — the three pillars of a great
UI experience.
Campus Entry – Navigation Hub Concept
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The roundabout acts as a central hub, ensuring flow and safety, with clear
signage and architecture supporting orientation and strong first
impressions.
Bad UI
School of Computing Partners Sign
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Visual clutter and poor hierarchy — logos overpower the main heading, ivy
growth adds neglect and obscurity.
Bag Storage Shelves
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Lack of labeling and poor ergonomics — cluttered, confusing, and hard to
access, creating disorganization.
Elevator Display
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Ambiguous floor indicators and unclear buttons cause confusion and lack of
immediate understanding.
Food Stall with Crowd
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Information overload and poor crowd flow — fragmented signage and no
queue management lead to confusion.
Drain Pipe Outlet
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Poor drainage design causes water pooling and unsanitary conditions.
Good UX
Park Navigation and Visual Hierarchy
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A golden sculpture acts as a visual anchor; clear pathways and greenery
enhance discoverability and relaxation.
Underpass Signage
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High-contrast, proactive guidance ensures safety and easy understanding
even at a distance.
Vehicular Entry/Exit Gates
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Boom barriers and cones create a secure, controlled, yet slightly frictional
user flow.
InnoTek Lab Entrance
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Red carpet and labeled banners provide visual cues, direction, and clarity of
purpose.
Pedestrian Turnstiles
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Efficient throughput and security-focused flow, balancing structure and
accessibility.
Bad UX
Unsafe Construction Pathway
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Uneven surfaces, debris, and poor delineation create safety hazards and
confusion.
Damaged Billboard Signage
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Ripped and obscured banner violates legibility principles, frustrating users.
Unpaved Infrastructure
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Rough, dusty pathways hinder accessibility and user comfort.
Cluttered Hallway Storage
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Obstructions block flow, creating safety and navigation issues.
Corporate Wall Clutter
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Logo overload and plant overgrowth create visual clutter and poor
information hierarchy.
2 Major Problems
[Link] Problem:
Poor User Interface
and Accessibility in
Lifts
[Link] Problem: Poor User Interface and Accessibility
in Lifts
Issue:
The current system suffers from a bad user interface (UI) that significantly
impacts user experience and accessibility.
Key Problems:
No Real-Time Status Display: There is no live update to show important
information such as whether a facility is under maintenance or currently
crowded. This creates confusion and inconvenience for users.
Limited Signage in Blocks Without Elevators: Many blocks lack clear and
visible signs, especially in areas without elevators. This makes navigation
difficult, particularly for new users, visitors, or people with mobility issues.
Impact:
These issues lead to frustration, inefficiency, and reduced usability —
highlighting the urgent need for UI and accessibility improvements.
[Link] Problem: Inefficient
Parking Management System
[Link] Problem: Inefficient
Parking Management System
Issue:
Despite having some positive aspects, the current parking management system faces
major UI and UX problems that reduce efficiency and user satisfaction.
Good Aspects:
UI: Clear RFID and turnstile interface; well-marked multiple parking zones.
UX: Smooth and secure entry process; convenient parking locations across campus.
Major Problems:
Bad UI:
◦ No real-time parking display to show available slots.
◦ Use of manual forms and payment pages, which slows down the process.
Bad UX:
◦ Lengthy documentation process makes registration time-consuming.
◦ No live availability updates, leading to confusion and unnecessary delays.
Impact:
The absence of real-time updates and automation in the parking system results in
inefficient operations, user frustration, and wasted time, making it a major problem
that requires immediate improvement.
CA-2 : USER FLOW
DIAGRAMS
[Link] Problem: Poor User
Interface and Accessibility in Lifts
[Link]: Poor User Interface
and Accessibility in Lifts
[Link] Problem: Inefficient
Parking Management System
[Link]: Inefficient Parking
Management System
STAKEHOLDER MAPPING
QUESTIONNAIRE
1. How frequently do you use lifts on campus, and for what purposes
(classes, hostel, work, etc.)?
2. Have you experienced lift malfunctions on campus? If yes, how
often do they occur?
3. What types of issues have you faced most commonly (e.g., non-
working buttons, sudden stops, slow movement)?
4. How do lift breakdowns affect your daily schedule or punctuality?
5. Have lift issues ever caused you to miss or be late for a class,
meeting, or exam?
QUESTIONNAIRE
1. Are emergency features such as alarm or help buttons clearly visible
and functional?
2. How easy is it to understand whether a lift is working, under
maintenance, or overcrowded?
3. Do you find the signage and directions helpful in buildings without
elevators?
4. How do lift problems affect individuals with mobility challenges or
temporary injuries?
5. What emotions do you usually experience when a lift is not working
(stress, frustration, anxiety, etc.)?
6. How do you currently report lift-related problems, if at all?
INTERVIEW INSIGHTS
Interview 1
Name: Vaibhav Singh
Role: Student
Year: 3rd year
Program: B tech- Computer Science and Engineering
Institution: Lovely Professional University
INTERVIEW INSIGHTS
Q1. How frequently do you use lifts on campus, and for what purposes
(classes, hostel, work, etc.)?
Answer:
I use the lifts on campus only occasionally, mainly when I am carrying
heavy items or feeling unwell. Most of the time, I prefer using the stairs,
so lift usage is not a regular part of my daily routine.
INTERVIEW INSIGHTS
Q2. Have you experienced lift malfunctions on campus? If yes, how
often do they occur?
?
Answer:
Yes, I have experienced lift malfunctions on campus. They occur quite
frequently—around
2–3 times a week, especially during peak hours in the morning and
afternoon.
INTERVIEW INSIGHTS
Q3. What types of issues have you faced most commonly (e.g., non-
working buttons, sudden stops, slow movement)?
Answer:
“Yes, I have faced multiple issues while using lifts on campus. The most
common problem is that the lift buttons often do not respond
immediately, especially during peak hours. At times, the lift moves very
slowly or stops for longer than expected on each floor. I have also
experienced situations where the display screen was not working,
making it difficult to know the current floor or direction.”
INTERVIEW INSIGHTS
Name: Neeraj
Role: Staff in placement cell
Institution: Lovely Professional University
INTERVIEW INSIGHTS
Q1. How do lift breakdowns affect your daily schedule or punctuality?
Answer:
Yes, many times. When the lift doesn’t work properly before class, I’m
forced to take the stairs and end up reaching late. This becomes a
bigger issue when teachers mark attendance strictly. It adds
unnecessary stress to my day.
INTERVIEW INSIGHTS
Q2. Have lift issues ever caused you to miss or be late for a class,
meeting, or exam?
Answer:
Yes, lift issues have caused delays multiple times. On several occasions,
lifts stopped unexpectedly or took unusually long to arrive, which made
me late for lectures and one internal assessment. During peak hours,
waiting for a working lift often disrupted my schedule and increased
stress, especially when classes were on higher floors.
INTERVIEW INSIGHTS
Name: Rohit Singh
Role: Student
Year: 3rd year
Program: B tech- Computer Science and Engineering
Institution: Lovely Professional University
INTERVIEW INSIGHTS
Q1. Are emergency features such as alarm or help buttons clearly
visible and functional?
Answer:
Most of the time, the emergency features are either not clearly visible
or do not inspire confidence. While the alarm or help button is present,
users are unsure whether it actually works, as there is no clear
indication, feedback, or instruction displayed. This creates anxiety,
especially during lift breakdowns or unexpected stops.
INTERVIEW INSIGHTS
Q2. How easy is it to understand whether a lift is working, under
maintenance, or overcrowded?
Answer:
It is generally difficult to understand the status of the lift before using it.
There is no clear indicator or display showing whether the lift is
operational, under maintenance, or overcrowded. Most of the time,
users realize the issue only after waiting for several minutes or reaching
the lift area.
INTERVIEW INSIGHTS
Name: Amit Kumar
Role: Technician
Institution: Lovely Professional University
Q1. What are the main technical reasons behind the lift buttons and
display not working properly, and how often do these issues occur?
Answer:
Most of the time, the button malfunctions are caused by wiring faults or
excessive force used by students which damages the internal switches. The
display problems occur due to loose connectors or outdated control
modules. These issues happen very frequently, especially during peak hours
when the lift is continuously used. Some parts are old and need
replacement, but we are waitingfor approvals from the administration.
INTERVIEW INSIGHTS
Q2. What difficulties do you face while repairing the lifts, and what
support or resources would help you fix the issues faster?
Answer:
The biggest challenge is the delay in receiving spare parts and official
approvals. We perform temporary resets or quick fixes, but without
proper replacements, the same issues come back
repeatedly. We also handle many complaints at once, so managing time
becomes difficult. If we had better tools, monitoring systems, and
timely administrative support, we could prevent
breakdowns instead of repairing them again and again.
INTERVIEW INSIGHTS
Name: Sonu Kumar
Role: Administrative Staff
Institution: Lovely Professional University
Q1. What improvements would make the lift experience better?
Answer:
Proper replacement of faulty buttons, fixing the display system, and
making sure the emergency buttons work are essential. Also, quicker
maintenance responses and a digital indicator of lift status on each floor
would help a lot.
INTERVIEW INSIGHTS
Q2. How would you rate the overall lift experience at LPU and why?
Answer:
I would rate it 2 out of 5. The lift is supposed to make access easier, but
right now it causes more inconvenience and delay. With proper working
condition and regular maintenance, it could greatly improve daily
campus movement.
USER PERSONA
A user persona is a character that
represents a group of real users.
It includes their goals, behaviors,
frustrations, motivations, and
background so that designers can
create better user-centered
solutions.
USER PERSONA
USER PERSONA
USER PERSONA
USER PERSONA
USER PERSONA
EMPATHY MAPPING
Empathy mapping is a UX method used to understand what users think,
feel, say, and do when interacting with the campus lifts. It helps identify
their emotions, frustrations, expectations, and
behavior while using the lift system. These empathy maps highlight how
lift issues affect students’ punctuality, comfort, and confidence, while
also revealing the pressure faced by technicians and administration in
maintaining efficient lift operations.
EMPATHY MAPPING
Vaibhav: Third Year Student
EMPATHY MAPPING
Neeraj: Administrative Staff
SOLUTION REPORT:
Poor User Interface and Accessibility in Lifts
There is no live update to show important information such as whether
a facility is under maintenance or currently crowded. This creates
confusion and inconvenience for users, malfunction due to non-
responsive buttons.
These issues cause delays, anxiety, class disruptions, and negative
perceptions of campus infrastructure.
Both primary users (students & faculty) and secondary users
(technicians & administrative staff) experience difficulties, although in
different ways. This solution aims to improve lift safety,efficiency, and
usability for all stakeholders.
SOLUTION REPORT:
Poor User Interface and Accessibility in Lifts
Install a Real-Time Lift Monitoring System
The system provides real-time information by showing whether a lift is
operational, busy or crowded, under maintenance, or occupied or stuck.
These live updates are displayed across multiple platforms, including a
mobile app, a web portal, and digital screens placed outside the lifts,
ensuring that users can quickly understand the lift status before
deciding to wait or take an alternative route.
SOLUTION REPORT:
Poor User Interface and Accessibility in Lifts
Redesign Lift Interface Panel
The lift interface panel can be redesigned to offer a clearer, more
accessible, and user-friendly experience. This includes using responsive,
high-quality buttons that provide visual feedback when pressed, adding
Braille labels and larger text for better accessibility, and incorporating
audio floor announcements to assist visually impaired users. Clear
icons, improved lighting, and well-structured emergency instructions
further enhance safety and usability, ensuring that every user can
operate the lift confidently and without confusion.
SOLUTION REPORT:
Poor User Interface and Accessibility in Lifts
Smart Notification System
A smart notification system keeps users informed by delivering real-
time updates about lift availability and performance directly to their
devices. Through the mobile app or campus portal, users can receive
alerts such as maintenance announcements, crowding levels, estimated
waiting times, or temporary shutdowns. This proactive communication
helps users plan their movement efficiently, reduces uncertainty, and
improves overall convenience across the campus.
SOLUTION REPORT:
Poor User Interface and Accessibility in Lifts
The predictive maintenance system focuses on improving reliability by
monitoring the lift’s internal components and performance metrics in
real time. Sensors track factors such as button responsiveness, motor
vibration, temperature, and door movement to detect early signs of
malfunction. When a potential issue is identified, the system
automatically sends alerts to technicians, allowing repairs to be
scheduled before a breakdown occurs. This approach reduces
downtime, enhances safety, and ensures smoother lift operations for all
users.
USER CENTERED DESIGN
The proposed solution prioritizes real user needs based on feedback
from:
Students (punctuality issues, confusion, anxiety)
Staff (delays affecting operations)
Technicians (lack of live data)
USER CENTERED DESIGN
This design is:
Inclusive – supports disabled, short-height, elderly users
Transparent – real-time status avoids guesswork
Efficient – reduces crowding and breakdowns
User-friendly – clear UI, readable labels, audio cues
Data-driven – predictive maintenance reduces downtime