An investigation of how
management skills
improve the productivity
Name :Selena Bitar
What is management skills?
Management skills are the abilities
Introduction managers use to guide a team. These
include planning, communication,
leadership, decision-making,
problem-solving, and organizing daily
tasks.
Why They Matter in Workplaces?
Management skills help the workplace
run smoothly. They make it easier to
avoid mistakes, keep employees
motivated, maintain good customer
service, and increase productivity.
Purpose of Research
To explore how management skills affect productivity
To study how the manager applies these skills at Bitar Pizza
Method of investigation
Interview with the Manger of Bitar Pizza
Questions for the Business Owner 4. How do you handle problems or conflicts
between staff members? How does solving
1. How do you plan and organise daily operations at these issues help improve the work
Bitar Pizza? environment?
2. How do you schedule your staff to make sure you
have enough people during busy hours without
having too many during slower times? 5. How do you keep communication clear
within your team, from taking orders to
3. How do you train new employees so they quickly making the pizza? How does that affect
become helpful and productive team members? how smoothly things run?
6. How do you change your 9. What’s your approach to making 12. How does customer feedback
management style when different quick decisions during rush hours affect the way you run your team or
situations or challenges come up in without lowering the quality of make changes in the shop?
the business? service or food?
13. How do you keep high
7. When unexpected problems 10. How do you figure out each standards while also working fast
happen—like broken equipment or team member’s strengths and during busy times?
not enough staff—how do you weaknesses, and how do you give
handle them to keep things running them the right tasks based on that?
smoothly?
14. How do you decide which tasks
you should do yourself and which
11. How do you juggle managing ones to give to others?
8. How do you think your way of your staff and taking care of
managing affects the overall vibe customers at the same time?
and culture of the workplace?
15. What time of day do you usually
get the most done, and how do you
take advantage of that at work?
Planning and Scheduling
Checks previous sales daily
The manager reviews sales from the day before to see which items sold most and to plan accordingly for the day ahead.
Plans ingredients and staff
Based on the sales data, he ensures the kitchen has enough ingredients and schedules the right number of staff for each shift.
More workers on weekends/holidays
During busy times like weekends, holidays, or events, extra staff are scheduled to handle the higher customer demand and keep service
running smoothly.
• Repeats orders for accuracy
The manager makes sure all orders are repeated and
double-checked so mistakes are avoided and the
Communication
workflow stays smooth.
• Trains new workers step-by-step
New employees start with simple tasks like cleaning
or prepping, then gradually move on to making pizzas
and taking orders as they gain confidence.
• Handles conflicts quickly
Any issues between staff are addressed immediately
to keep the work environment positive and ensure the
team can continue working efficiently.
Adjusts management style
The manager changes how he leads depending on the
situation. During busy times, he takes more control,
while in quieter periods he lets the team handle tasks
independently.
Solution/Proble
• Handles unexpected issues calmly
When problems like broken equipment or staff
m solving shortages happen, he stays calm and finds quick
solutions to keep operations running smoothly.
• Steps in during busy times
If the team is overwhelmed during rush hours, the
manager actively helps out, guiding the team and
ensuring that orders are completed efficiently and on
time.
Interpretation
Strong management = better performance
When a manager plans, organizes, and leads effectively, employees are
able to work faster and more efficiently.
Clear communication reduces errors
Repeating orders, using order numbers, and giving clear instructions help
prevent mistakes and keep the workflow smooth.
Positive environment improves morale
A fair, hands-on, and supportive manager creates a positive work
atmosphere, which motivates employees to do their best and increases
overall productivity.
Speaker notes
“Management skills have a major impact on productivity. Planning and scheduling
ensure the workflow is smooth and the right staff and materials are available. Clear
communication prevents mistakes and helps the team stay organized. Training new
employees step-by-step allows them to become productive quickly. The manager
adapts to busy times, handles unexpected problems calmly, and steps in when
needed to maintain quality. Finally, a positive work environment motivates employees,
improves morale, and ultimately increases overall productivity. This slide summarizes
how management skills at Bitar Pizza help the business run efficiently and
effectively.”