USABILITY CENTERED
DESIGN PROCESS
ASSINGMENT-2
OUR TEAM
Define Your Problem
Ayush Nimbalkar
Bhavesh Bhadane
Chinmay Katkar
Rupam kale
Lakshay Yadav
“I want to work out correctly so I don’t injure myself.”
User Persona
(GYM USER) “I want to see results, but I don’t know which exercises are
right for me.”
About Rohit : Goals:
Short-term goals:
Rohit recently joined the gym to lose weight and Learn correct exercises
improve his confidence. He is highly motivated but Avoid injuries
lacks proper knowledge about workouts, form, and Use machines confidently
diet. Rohit often copies exercises from others and Follow a basic routine
spends long hours at the gym hoping for faster
results. Long-term goals:
Get fit and healthy
See body changes
Behavioral Considerations :
Build workout discipline
Stay consistent
Follows workouts he sees others doing
Name: Rohit Patil Uses only familiar machines
Works out for 2–3 hours expecting quick
Age :22 results Tasks :
Hesitates to ask trainers questions
Relies on social media for diet advice Decide which exercises to perform during each
Job:Beginner Gym Member workout session.
Use gym equipment while following a structured
Frustrations :
Fitness Experience: 1 month routine.
Track workout progress and physical changes
Does not see results quickly
regularly.
Trainers do not correct his posture
Location: Pune Follow basic diet and recovery guidance.
Feels ignored unless he buys personal training
Confused about which exercises suit him
Feels overwhelmed during peak hours
[Link] Patil (Gym User)
Comparing Membership Completing Registration At Attending First Week Of Trying To Stay Consistent
Prices Online Reception Workouts Alone
Find Transparent Pricing Get Access Quickly To Start Learn To Use Machines Maintain Motivation Despite
Without Hidden Fees Training Correctly Slower Results
Gym Website, Price Lists, Front Desk Staff, Contract Gym Floor, Locker Rooms, Progress Tracking App,
Social Media Forms, App Equipment Support Staff
Simplify Website Pricing To Streamline The Digital Sign-Up Offer Free Staff Guidance Introduce Personalized Goals
Avoid Confusion And Build Process To Save Time For New During Peak Hours To Boost Or Personal Training To Break
Instant Trust. Members Confidence Stagnation.
Team Empathy Map 1 -Beginner Gym User
“Am I doing this exercise correctly?” “Maybe my form is wrong and that’s why I’m
“Why am I not seeing results even after not progressing.”
working out daily?” “I should work out more hours to get faster
Says “Trainers don’t pay attention unless you take results.” Thinks
personal training.” “What if I look stupid asking basic questions?”
“The gym is too crowded during peak hours.” “Everyone else seems more confident than
me.”
Copies workouts from other members. Confused about correct technique.
Uses only familiar machines. Anxious about getting injured.
Works out for long hours (2–3 hours).
Does Searches YouTube and Instagram for diet and
Demotivated due to slow results.
Overwhelmed in crowded gym environment. Feels
exercise tips. Slightly ignored and insecure.
Avoids asking trainers too many doubts.
“I want to help beginners exercise correctly, but I don’t have
User Persona
enough time during peak hours.”
(GYM TRAINER)
About Sandeep : Goals:
Short-term goals:
Sandeep is an experienced gym trainer responsible for
Manage the gym floor efficiently during peak
managing multiple members daily. He is under pressure to
hours.
sell personal training packages while handling peak-hour
Provide basic guidance to beginners within
crowds. Although he wants to guide beginners, limited time
limited time.
and management expectations restrict his ability to support
Reduce confusion among new gym members.
everyone equally.
Long-term goals:
Behavioral Considerations : Improve overall member satisfaction and
retention.
Focuses more on personal training clients Increase enrollment in personal training
Gives limited guidance to non-PT members programs.
Manages multiple users simultaneously Build a strong professional reputation.
Name: Sandeep Kulkarni
Faces peak-hour overload
Repeats the same beginner explanations daily
Age : 32 Tasks :
Supervise members to ensure safe exercise
Job:Beginner :Gym Trainer Frustrations : practices.
Train personal clients based on individual fitness
Fitness Experience: 8 years Too many beginners needing guidance goals.
Peak-hour overcrowding Answer workout-related questions from gym
Pressure to convert members to PT members.
Repetitive basic questions Monitor gym activity and equipment usage.
Limited tools to manage users efficiently
Mr. Sandeep Kulkarni
(Trainer & Owner)
Team Empathy Map 2 - Gym trainer
“I want to help beginners but my schedule is
“I don’t have enough time to guide everyone.”
overloaded.”
“Peak hours are extremely crowded.”
“If I spend more time with non-PT members,
“Beginners repeat the same mistakes daily.”
Says “Management expects me to focus on
my targets will suffer.” Thinks
“There is a high risk of injury if form is not
personal training sales.”
corrected.”
“I need a better system to manage users.”
Focuses mainly on personal training clients. Pressured by targets and crowd.
Gives quick verbal instructions to others. Frustrated due to time constraints.
Does Manages multiple users at the same time.
Monitors gym floor and equipment usage.
Responsible for users’ safety.
Mentally overloaded during peak hours.
Feels
Repeats basic guidance daily. Unsatisfied when beginners remain confused.
Questions:
How might we help beginner gym users learn correct
exercise form without feeling judged or ignored?
How might we reduce confusion and anxiety among new
members during peak-hour crowding?
How might we help users track their fitness progress and
stay motivated using the website?
How Might We…?
How might we provide basic diet and recovery guidance
through the website in a simple and reliable way?
How might we help users monitor their progress easily and
understand their improvement over time?
How might we use the website to reduce trainers’ workload
by answering common beginner questions?
Final Problem Statement
Gym beginners lack proper workout and diet guidance, leading to incorrect exercise
selection, poor form, overtraining, and slow results. Limited trainer support during
peak hours and overcrowded gym spaces force users to copy others or follow random
online advice. This results in confusion, low confidence, risk of injury, and reduced
long-term motivation to continue fitness routines.