CryptoTokenKit (iOS)
For issues with CryptoTokenKit, please follow the instructions below to gather logging.
Enabling Logging
Note: The profile will expire after 3 days.
1. Download the profile and install it on the iOS device.
If necessary, email the profile or use AirDrop to transfer the profile to the iOS device.
2. Restart the device if prompted.
3. Reproduce the issue. Important: Note the date and time issue occurred and add this information to your report.
4. Trigger a sysdiagnose by simultaneously pressing and releasing both volume buttons + Side (or Top) button.
Notes:
- The sysdiagnose is triggered upon button release.
- On an iPhone you will feel a short vibration when a sysdiagnose is successfully triggered.
5. Wait 10 minutes for the diagnostic gathering to complete.
6. AirDrop the file to your Mac computer or sync the device with your host computer to transfer the file.
7. Attach the file listed at the paths below under Log Locations, based on which platform and version you’re using.
Log Locations
iOS:
Go to: [Link] > Privacy > Analytics & Improvements > Analytics Data > (Locate the sysdiagnose file and AirDrop it
to your Mac computer).
macOS:
~/Library/Logs/CrashReporter/MobileDevice/[Your_Device_Name]/DiagnosticLogs/sysdiagnose
Notes: “~/Library/…” actually translates to: /Users/[Your User Name]/Library/…
The “/Users/[Your User Name]/Library/…” folder is hidden by default in macOS. To expose the folder, hold the option key while clicking the Finder’s Go
menu and the Library folder will appear in the menu. Any time you see a placeholder like “[Your Device Name]” or, “[Your User Name]” you should
replace that part of the path with your actual device’s name, or your computer user name.
Windows:
C:\Users\[Your_User_Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\
[Your_Device_Name]\DiagnosticLogs\sysdiagnose
Disabling Logging
1. Launch Settings.
2. Tap General > Profiles.
3. Tap appropriate profile.
4. Tap Remove and enter passcode if asked.
5. Restart device.
Copyright 2022 Apple Inc. All rights reserved. Logging Instructions and Profiles