NPTEL Online Certification Course
Indian Institute of Technology Roorkee
Course Name: Managerial Skills for Interpersonal Dynamics
Instructor: Prof. Santosh Rangnekar
WEEK 9: ASSIGNMENT 9
1. Which communication medium is linked to higher joint gains?
(a) Face-to-face
(b) Phone calls
(c) Email
(d) Video recording
2. What tactic can reduce liability in email-based negotiation?
(a) Use of emojis
(b) Formal language
(c) Exchange of personal information
(d) Delayed replies
3. According to the Bhagavad Gita, what should a negotiator avoid?
(a) Self-discipline
(b) Egoism and desires
(c) Focus on the problem
(d) Logic
4. What emotion often leads to retaliation due to perceived threat?
(a) Joy
(b) Fear
(c) Anger
(d) Surprise
5. Passive anger is best characterised by
(a) Loud arguments
(b) Direct confrontation
(c) Road rage
(d) Evasiveness and defeatism
6. What is a sign of aggressive anger?
(a) Avoiding conflict
(b) Emotional withdrawal
(c) Destructiveness
(d) Frequent apologies
7. What does emotional negotiation help nurture?
(a) Conflict
(b) Resentment
(c) Isolation
(d) Relationship
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8. Which is NOT a recommended anger management strategy?
(a) Holding a grudge
(b) Using humour
(c) Exercise
(d) Thinking before speaking
9. ________ suggests joining a group because of shared values.
(a) Interpersonal attraction theory
(b) Group goals theory
(c) Activity theory
(d) Membership theory
10. Relationship science emphasises affective tone and emotions in dyadic
interactions.
(a) True
(b) False
Answer Key
1. A
2. C
3. B
4. C
5. D
6. C
7. D
8. A
9. B
10. A
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