Chapter – 4

Introduction to E-Commerce

1. What is called buying and selling of products, services and information using
electronic media?
a) E-commerce b) commerce c) Traditional commerce d) None

2 ......................... is a modern business methodology that addresses to the needs of

organizations, merchants and consumers in cutting costs while improving the
quality of goods and services.
a) E-commerce b) commerce c) Traditional commerce d) None

3. Which are the large online bookstore websites?

a) [Link] b)[Link]
c) [Link] d) All of these

4 .................... creates a whole world of global village from where anyone can buy
anything, anytime and anywhere.
a) E-commerce b) commerce c) Traditional commerce d) None

5 .................. includes trading of goods which comprises of marketing and selling,

auction of goods, financial services like banking and insurance.
a) E-commerce b) commerce c) Traditional commerce d) None

6 ............. type of bookstores need a good website, displaying all the books category-
wise, picture of the cover page, description of the books including the number of
pages, price of the book, discounts and reviews of other customers.
a. Online b) Offline c) Manual d) All of these

7. The search of a book can be made by…………….

a) book title b) author's name c) publication name d) All of these

8. An electronic newspaper is also known as …………………..

a) E-newspaper b) e-paper c) Electric paper d) Ele-paper

9. ................. is a newspaper that exists on the Internet in digital form.

a) electronic newspaper b) manual newspaper
c) Offline newspaper d) All of these

10. [Link] is an example of........................... Online newspaper.

a) E-newspaper b) e-paper c) Electric paper d) Ele-paper

11. An .........................is the process of buying and selling products or services to the
highest bidder.
a) auction b) Action c) Marketing d) Support services

12. Actions websites provide the platform for……………

a) Buyer b) seller c) Market d) both a and b

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13. The person who places the product on the website is known as the ……………..
a) Seller b) Bidder c) shop keeper d) Merchant

14. The person who bids for a product on the website is known as the ……….
a) Seller b) Bidder c) shop keeper d) Merchant

15. From the following which are the popular websites for online auctions?
a) [Link] b) [Link]
c) [Link] and [Link] d) All

16. The customers select the products from the websites and put it in online
… .............. cart.
a) Shopping b) Trolley c) Bucket d) All of these

17. Which of the following is the Indian railways website for booking railway tickets?
a) [Link] b) [Link]
c) [Link] d) [Link]

18. Once the ticket is booked the .................... of the ticket is send on user's mail or
through SMS.
a) E-copy b) hard copy c) soft copy d) copy

19. Which sites are popular and used for marketing and selling ?
a) [Link] b) [Link], [Link]
c) [Link] d) All of these

20. Which types of facilities are provided by the Educational institutes and
universities?
a) results b) enrollment forms c) exam schedule d) All of these

21. Which of the following services, sent the notices and reminders to the customers
by the companies or banks?
a) Information b) Support c) Net banking d) marketing

22. Match the column.

A B
1stapplication of E- a Information
1
commerce . services
Electronic newspaper b Bookshop
2
.
Notices and reminder c Support Services
3
.
After selling products d E-newspaper
4
.

a) (1-d, 2-b, 3-c, 4-a) b) (1-d, 2-a, 3-b, 4-c)

c) (1-b, 2-d, 3-a, 4-c) d) (1-d, 2-a, 3-c, 4-b)

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23. Software companies provide online support to the customers for any problems in
………of software.
a) installation b) configuration c) use d) All of these

24. What is also called as electronic banking?

a) Net banking b) network banking c) e-banking d) banking

25. .......... banking is the process of conducting the banking transactions over the
Internet.
a) online b) offline c) simple d) network

26. For online banking the customer is provided with a ................. to login to the bank
site.
a) password b) a.c no. c) a/c name d) passwd

27. In which type of commerce, the business have to complete within a single
industry and limited geographical area?
a) Traditional b) E-commerce c) commerce d) None of these

28. The products that customers prefer to touch, smell or examine precisely are
difficult to sell using
…………..
a) Traditional b) E-commerce c) commerce d) None of these

29. The arrangement of products, store design and layout is called ……………..
a) merchandising b) vendering c) shopping d) marketing

30. Which are the online stores in India which are becoming quite popular?
a) Flipcart, eBay, Snapdeal b) Amazon India, Myntra, Dominos
c) PayTM, Jabong d) All

31. What are the limitations (Disadvantages) of E-commerce?

a) Security, Privacy b) Lack of trust, Initial Coast
c) Resistance to change, Time for delivery of Products d) All of Above

32. Which of the following refers to business and organizations that sells products or
services to consumers over the Internet using websites?
a) B2C b) B2B c) C2B d) C2C

33. Which are the websites for B2C Models?

a) [Link], [Link] b) [Link] c) [Link] d) All of these

34. What is the full form of ISBN?

a) International Standard Book Number
b) Internal Standard Book number
c) International Study Book Number
d) International Standard Booklate number

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35. To confirm the order, press the button ....................... through [Link]
a) Place Order b) Book Order c) Confirm Order d) Order

36. Which of the following refers to E-commerce activities between different business
partners?
a) B2C b) B2B c) C2B d) C2C

37. Which are the website for B2B Model?

a) [Link] b) [Link] c) [Link] d) Both a and b

38. Which of the following refers to E-commerce activities involving transactions

between and among the consumers?
a) B2C b) B2B c) C2B d) C2C

39. Which sites are the best example of C2C Model?

a) Auctions b) Net banking c) Trade India d) Share bazar

40. Which are the websites for C2C Model?

a) [Link] b) [Link] c) [Link] d) All of these

41. Which of the following model involves reverse auctions where the consumers
determine the prices of the products or services?
a) B2C b) B2B c) C2B d) C2C

42. Which are the websites for C2B Model?

a) [Link] b) [Link] c) [Link] d) Both a and b

43. Which model's website enables the consumer to directly deal with each other
through online auctions and advertisements?
a) B2C b) B2B c) C2B d) C2C

44. ...........business model deals directly without the involvement of third party.
a) B2C b) B2B c) C2B d) C2C

45. Which business models are the parts of the E-governance?

a) G2C b) G2B c) G2G d) All of these

46. Which business model refers to the services and information provided by the
government to the business organizations?
a) B2C b) B2B c) CBG d) G2B

47. …………..website has been developed by the Government of Gujarat?

a) [Link] b) [Link]
c) [Link] d) All of above

48. Which is the best website for G2B Model?

a) [Link] b) [Link]
c)[Link] d) None

49. Which business model provides good and effective services to individual citizen?

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 a) G2C b) G2B c) G2G d) G2G

50. Which business models are widely used in E-commerce?

a) B2C b) B2B c) C2C d) Both a and b

51. In which E-commerce model, the consumers are other companies?

a) B2B b) B2C c) C2C d) B2C

52. In which E-commerce model, the consumers are individuals?

a) B2C b) B2C c) B2C d) C2C

53. Match the following.

A B
1 G2C A [Link] a) (4-C),(5-A),(2-B),(1-E),(3-D)
b) (4-C),(5-B),(2-A),(1-E),(3-D)
2 C2C B [Link]
c) (5-A),(4-B),(1-C),(2-E),(3-D)
3 B2B C [Link]
d) (5-A),(4-C),(1-B),(2-D),(3-E)
4 B2C D [Link]
5 G2B E [Link]

54. Which of the following is not a common feature of traditional commerce?

a) Operates within a certain period of time
b) No sharing of information with competitors
c) Reduces the per transaction cost
d) Hiring of sales persons.

55. Which of the following is an advantage of E-commerce?

a) Conduct business 24 X 7 b) Eliminate travel time & cost
c) Speed d) All of these

56. E-newspaper is a new paper that exists on the internet in which of the following
form?
a) Text form b) Hard form c) digital form d) Traditional form

57. Which of the following factor is not playing an important role for the growth of E-
commerce in India?
a) Increase in use of mobile device
b) Availability of much wider product range
c) Busy lifestyles for traditional shopping
d) Electronic devices without internet

58. Which of the following factors are playing role for growth of E-commerce in India?
a) Use of traditional Shopping b) Decrease in use of mobiles devices
c) Broadband and 3G, 4G services d) Unavailability of much wider product range

59. Which of the following means we can transfer the webpages from our computer to
the webhost?
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 a) FTP b) CTW c) ATP d) HTP

60. Which of the following is the process of conducting the banking transactions over
the internet?
a) Whatsapp Banking b) Chat banking c) Group banking d) Online Banking

61. Which of the following is an advantage of E-commerce?

a) Lack of trust b) Resistance to change c) Speed d) Credit card frauds

62. Which of the following is newspaper that exists on the internet in digital form?
a) Internet-newspaper b) WWW-newspaper
c) I-newspaper d) E-newspaper

63. Which of the following e-commerce business model is also a part of E-

governance?
a) G2C b) B2B c) C2C d) C2B

64. [Link] and [Link] websites are an example of which E-

commerce business model?
a. B2C b) B2B c) C2C d) C2B

Write the full forms

a) B2C : Business to Consumer

b) B2B : Business to Business
c) C2B : Consumer to Businesses
d) C2C : Consumer to consumer
e) G2B : Government to Business
f) G2C: Government to Citizen
g) G2B : Government to Business
h) GSWAN : Gujarat State wide Area Network

Textual Exercise

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1. Which of the following is an example for online bookstore?
a) Amazon b) irctc c) Gmail d) Yahoo

2. Which of the following is newspaper that exists on the Internet in digital form?
a) I-newpaper b) internet-newspaper
c) www-newspaper d) E-newspaper

3. Which of the following is the process of buying and selling products by offering
the customers to bid the price?
a) Marketing b) Auction c) Bookshop d) Booking

4. Which of the following is known as the process of conducting the banking

transactions over the Internet ?
a) Auction b) Bidding c) Net banking d) www-banking

5. Which of the following is a feature of traditional commerce?

a) Operates within a certain period of time or during business hours
b) Advertising of the product is done electronically
c) E-payments systems are used for receiving payment
d) customers can browse through products and offers

6. Which of the following is a feature of E-commerce?

a) Operates within a certain period of time or during business hours.
b) No sharing of information with competitors
c) Location renting or purchasing
d) Advertising of the product is done electronically

7. Which of the following is not an advantage of E-commerce?

a) Lower cost b) Conduct business 24 X 7
c) Security d) No geographical limitations

8. Which of the following is a disadvantage of E-commerce?

a) privacy b) Improved customer service
c) Speed d) Conduct business 24 X 7

9. Which of the following E-commerce business model refers to business and

organization that sell products or services to consumers over the Internet using
websites?
a) B2C b) B2B c) C2B d) G2B

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10. Which of the following E-commerce model refers to activities between different
business partners?
a) G2B b) B2B c) B2B d) G2B

11. Which of the following is a good example of C2C model?

a) Auction sites b) E-newspapaer
c) Online purchasing d) Information services

12. Which of the following E-commerce business model refers to E-commerce

activities involving transactions between and among the consumers?
a) G2B b) C2C c) B2B d) B2C

13. Which of the following E-commerce business model involves reverse auctions
where the consumers determine the prices of the products or services?
a) C2B b) B2B c) C2C d) G2B

14. Which of the following E-commerce business model is a part of E-governance?

a) B2B b) C2B c) C2C d) G2C

15. Which of the following E-commerce business model refers to online non-
commercial communication between the Government agencies, organization and
departments with other Government agencies, organization and departments?
a) B2B b) C2B c) G2G d) C2C