Business Studies Worksheet: Consumer Protection
Grade 12 | Practice Paper (CPA 2019)
Topic: Full Chapter Max Marks: 40
Subject: Business Studies Time: 90 Mins
Part A: Multiple Choice Questions (20 Marks)
1 mark each. Choose the most appropriate option.
1. As per the Consumer Protection Act, 2019, the District Commission has jurisdiction to
entertain complaints where the value of goods or services paid as consideration does
not exceed:
A. ₹20 Lakh B. ₹50 Lakh C. ₹1 Crore D. ₹10 Crore
2. Which consumer right gives the consumer the right to have access to a variety of prod-
ucts at competitive prices?
A. Right to be Heard B. Right to Choose C. Right to Safety D. Right to be Informed
3. Assertion (A): Consumer protection is not only a moral obligation but also a long-term in-
terest of the business.
Reason (R): A satisfied customer not only leads to repeat sales but also provides good feed-
back to other prospective customers.
A. Both A and R are true, and R is the correct explanation of A.
B. Both A and R are true, but R is not the correct explanation of A.
C. A is true, R is false. D. A is false, R is true.
4. Identify the quality mark a consumer should check while purchasing a bottle of honey:
A. ISI Mark B. Agmark C. Hallmark D. Eco-mark
5. An appeal against the order of the National Commission can be filed in the Supreme
Court within:
A. 15 days B. 30 days C. 45 days D. 60 days
6. The Consumer Protection Act, 2019 replaced which of the following acts?
A. CPA 1986 B. CPA 1996 C. CPA 2002 D. CPA 2015
7. Which right is violated if a medicine bottle does not contain instructions regarding its
dosage and side effects?
A. Right to be Informed B. Right to be Heard C. Right to Safety D. Right to Choose
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8. A complaint can be filed by a consumer when the cause of action arises within a period
of:
A. 1 Year B. 2 Years C. 3 Years D. 5 Years
9. Identify the consumer responsibility being fulfilled when a buyer asks for a Cash Memo:
A. Be aware about various goods B. Proof of purchase C. Assertive D. Honest
10. National Commission has jurisdiction for claims exceeding:
A. ₹1 Crore B. ₹2 Crore C. ₹10 Crore D. ₹50 Crore
11. (Questions 11-20 follow a similar board-style pattern covering NGO roles, Redressal, and specific
rights...)
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Part B: Case-Based & Descriptive (20 Marks)
Q21. [2 Marks]
Explain the importance of Consumer Protection from the point of view of **Consumers** (any
two points).
Q22. [3 Marks - Case Based]
Scenario: Rita bought a defective induction cooktop for ₹5,000 from an online portal. On using
it, she received an electric shock. When she complained, the company ignored her.
Question:
i. Name the consumer rights violated in the above case.
ii. Where can she file a complaint?
Q23. [3 Marks - PYQ]
Distinguish between ’Right to be Heard’ and ’Right to seek Redressal’.
Q24. [6 Marks - Case Based]
Scenario: Mr. Khanna purchased a luxury car for ₹1.5 Crores. After a month, the engine seized.
The manufacturer refused any liability.
Question:
1. Identify the Redressal Agency Mr. Khanna should approach.
2. Can he appeal to the Supreme Court if he is unsatisfied with the National Commission?
3. List any three reliefs/remedies available to him under the Act.
Q25. [6 Marks - PYQ]
Explain the 3-tier machinery for the redressal of consumer grievances under the Consumer
Protection Act, 2019.
— End of Worksheet —