Social Science Class 10 Important Questions
Economics
Chapter 5 Consumer Rights Class 10
Important Questions
Very Short Answer Question s (VSA) 1 Mark
Question 1.
Which cases does the district level court deal with? (2011 D)
Answer:
The district level court deals with cases involving claims upto ₹ 20 lakhs.
Question 2.
A shopkeeper insists that you buy a guide with your NCERT Textbook. Which right of
the consumer is being violated here? (2011 OD)
Answer:
Right to choose.
Question 3.
In which court a consumer should file a case if he/she is exploited in the market?
(2012 D)
Answer:
Consumer Court
Question 4.
What was the main cause of the rise of the consumer movement? (2012 OD)
Answer:
The consumer movement grew out of consumers’ dissatisfaction due to unfair trade
practices of sellers.
Question 5.
Mention two ways in which consumer ignorance can cause their exploitation?
Answer:
1. Consumers may not be careful in looking at the quality of the products or
guarantee of the products and services. They do not bother about the warranty
card.
2. They may not bother to buy quality marked products (such as ISI, Agmark).
3. They may not bother to take the cash memo without which they cannot make
complaints or get redressal.
Question 6.
Hallmark is the certification maintained for standardization of which type of products?
(2013 OD)
Answer:
Jewellery
Question 7.
When is ‘National Consumers Day’ celebrated in India? (2014 OD)
Answer:
National Consumers Day is celebrated every year on 24th December.
Question 8.
Which certification is maintained for standardization of electrical goods? (2014 OD,
2015 D)
Answer:
ISI
Question 9.
Which one of the following is the certification maintained for standardization of edible
goods? (2014 OD)
Answer:
ISI
Question 10.
Which logo would you like to see for purchasing electrical goods? (2015 D)
Answer:
ISI
Question 11.
Suppose your parents want to purchase Gold jewellery along with you; then which
logo will you look for on the jewellery? (2015 OD)
Answer:
Hallmark, is the logo to look for while purchasing Gold jewellery.
Question 12.
Why was the Consumer Protection Act enacted by the Indian Parliament? (2015 OD)
Answer:
The Consumer Protection Act was enacted by the Indian parliament in 1986 to
protect the consumers from unfair trade practices and retain interest of consumers.
Question 13.
Suppose you have to buy a packed bottle for drinking water in your journey. Which
logo will you like to see to be sure about its quality? (2016 D)
Answer:
Indian Standard Instrument (ISI) issued by Ministry of Agriculture.
Question 14.
If any damage is done to a consumer by a trader, under which consumer right one
can move to consumer court to get compensation? (2016 OD)
Answer:
Right to seek redressal. The consumers can seek redressal against trade practices
of exploitation and have the right to fair settlement of the genuine grievances.
Question 15.
Give any one example of consumer’s ‘right to choose.’ (2017 D)
Answer:
A consumer has the ‘Right to choose’ from different brands and varieties and thus a
seller cannot offer to sell only one brand to the consumer.
Question 16.
How is the maximum retail price printed on packets beneficial for you? (2017 OD)
Answer:
Maximum retail price helps us to protest and complain against a seller/shopkeeper if
we are charged more than the price printed on the packet.
Short Answer Questions (SA) 3 Marks
Question 17.
What is standardization of products? Mention any two organizations responsible for
the standardization of products in India. (2011 D)
Answer:
Standardization of a product or service is done by government agencies to ensure
consistency in quality of products or services. It helps consumers get assured of
quality while purchasing the goods and services. The organizations that monitor and
issue these certificates allow producers to use their logos, i.e., ISI, Agmark or
Hallmark provided they follow certain quality standards.
The two organizations responsible for the standardization of products in India are:
1. Bureau of Indian Standards issues ISI for industrial products and Hallmark for
jewellery.
2. Ministry of Agriculture issues Agmark for food items.
Question 18.
Why are rules and regulations required for the protection of consumers in the
marketplace? Justify the statement with arguments. (2016 OD, 2013 D, 2011 OD)
Answer:
Rules and regulations are required in the market place for the following reasons:
1. Individual consumers often find themselves in a weak position, whenever there
is a complaint regarding a good or service that had been bought. The seller
tries to shift all the responsibility on to the buyer as if the seller has no
responsibility once a sale is completed.
2. To check exploitation in the market place that happens in various ways. For
example, unfair trade practices such as when shopkeepers weigh less than
what they should or when traders add charges that were not mentioned before
or when adulterated goods are sold.
3. Markets do not work in a fair manner when producers are few and powerful
whereas consumers purchase in small amounts and are scattered. Large
companies sometimes manipulate the market in various ways.
For example, at times false information is passed on through media to attract
consumers.
4. False and incomplete information. Sellers easily mislead consumers by giving
wrong information about a product, its price, quality, reliability, lifecycle, expiry
date, durability, its effect on health, environment, safety and security,
maintenance cost involved and terms and conditions of purchase. Cosmetics,
drugs and electronic goods are common examples where consumers face
such problems. For example, At times false information is passed on through
media to attract consumers.
Hence there is a need for rules and regulations to ensure protection of the
consumers.
Question 19.
‘Governments initiate schemes and programmes to alleviate the suffering of the poor
and meet their basic needs.’ (2012 OD)
Answer:
1. Identify the fundamental right which is related to the Statement.
2. But poverty remains in the country. What could be the reason for such a
situation?
Answer:
1. Right to Equality
2. The situation of poverty remains unchanged despite government’s initiatives
because every citizen does not participate directly in competitive politics and
the problems and need of the public, especially the poor are not duly
represented. People may not have the desire, the need or the skill to take part
in direct political activity other than voting. Sometimes people act together
without forming any organization, which indirectly helps people to reach the
government to listen to their demand or point of view.
Question 20.
Explain the ‘Right to seek redressal’ with an example. (2013 OD)
Or
Explain with an example how you can use the right to seek redressal. (2015 OD)
Answer:
Right to seek redressal:
1. The consumers can seek redressal against trade practices of exploitation and
have the right to fair settlement of the genuine grievances.
2. He has a right to get compensation from a manufacturer/trader if he is harmed.
The consumer can seek redressal through Consumer Courts functioning at
district, state and national levels.
Example: Mahesh sent a money order to his village for his mother’s medical
treatment. The money did not reach his mother at the time when she needed it
and reached months later. Mahesh, thus filed a case in the district level
consumer court to seek redressal.
Question 21.
How do ‘Consumer Protection Councils’ help consumers? Explain three ways. (2012
OD)
Answer:
The consumer movement led to the formation of various organizations locally known
as ‘Consumer forums’. These are voluntary organizations.
1. They guide consumers on how to file cases in the consumer courts.
2. They represent consumers in the consumer courts.
3. These voluntary organizations receive financial support from the government
for creating awareness among the consumers.