Services

aux étudiants
1

STUDENT
GUIDE
[Link]/studentguide
PART 1: BEFORE THE START OF CLASSES.3 PART 5: LIVING IN MONTREAL
1.1 Orientation days . . . . . . . . . . . . . . . . . . . . . . . 3 AND QUEBEC . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.2 Administrative tasks to complete. . . . . . . . . 3 5.1 A safe city. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.3 Managing your finances. . . . . . . . . . . . . . . . . 5 5.2 We care about the environment! . . . . . . . . . 24
1.4 Moving to Montreal . . . . . . . . . . . . . . . . . . . . 7 5.3 Enjoy winter! . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.5 Getting around Montreal and travelling . . 8 5.4 Exploring Montreal and Quebec . . . . . . . . . 24
5.5 Getting to know the Quebeckers . . . . . . . . . 24
PART 2: STUDYING AT HEC MONTRÉAL . . . 11 5.6 Dealing with culture shock. . . . . . . . . . . . . . 25
2.1 Technological resources . . . . . . . . . . . . . . . . . 11
2.2 Tools and services. . . . . . . . . . . . . . . . . . . . . . 12 PART 6: WORKING . . . . . . . . . . . . . . . . . . . . . 26
2.3 Choosing your courses. . . . . . . . . . . . . . . . . . 13 6.1 Looking for a job or internship. . . . . . . . . . . 26
2.4 Evaluation and grading system. . . . . . . . . . . 14 6.2 Working abroad. . . . . . . . . . . . . . . . . . . . . . . . 26
2.5 Your professors’ expectations . . . . . . . . . . . . 16 6.3 W
 orking in Canada as an international
student. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.6 Preparing for exams. . . . . . . . . . . . . . . . . . . . 16
2.7 Resources to help you succeed . . . . . . . . . . . 17 PART 7: INTERNATIONAL STUDENTS:
2.8 Rules and regulations . . . . . . . . . . . . . . . . . . . 18 SUPPORT DURING YOUR STUDIES . . . . . . . 27
7.1 A
 dapting to your new life in Quebec. . . . . . 27
PART 3: LIFE OUTSIDE THE CLASSROOM. 20 7.2 Maintaining a legal status . . . . . . . . . . . . . . . 27
3.1 Sports complex. . . . . . . . . . . . . . . . . . . . . . . . . 20 7.3 Renewing immigration documents. . . . . . . 27
3.2 Elite sports. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.3 Student associations. . . . . . . . . . . . . . . . . . . . 20 PART 8: CONTACT US . . . . . . . . . . . . . . . . . . . 28
3.4 Volunteering. . . . . . . . . . . . . . . . . . . . . . . . . . . 20 8.1 Telephone numbers. . . . . . . . . . . . . . . . . . . . . 28
3.5 Safety and security . . . . . . . . . . . . . . . . . . . . . 20 8.2 Directory of services. . . . . . . . . . . . . . . . . . . . 28

PART 4: HEALTH AND WELL-BEING. . . . . . . 21 CAMPUS MAP . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.1 Health insurance is essential. . . . . . . . . . . . . 21
4.2 Health insurance for international
students . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.3 Supplementary insurance . . . . . . . . . . . . . . . 22
4.5 Other resources . . . . . . . . . . . . . . . . . . . . . . . . 23
PART I
BEFORE THE START OF CLASSES
THIS GUIDE IS INTENDED TO MEET THE NEEDS OF ALL NEW HEC MONTRÉAL STUDENTS.
WHETHER YOU ARE MAKING THE TRANSITION FROM COLLEGE TO UNIVERSITY, RETURNING
TO SCHOOL OR STUDYING FOR THE FIRST TIME IN QUEBEC OR EVEN IN CANADA, WHETHER
YOU ARE ENROLLED IN A REGULAR PROGRAM OR HERE AS AN EXCHANGE STUDENT, THIS
GUIDE IS FOR YOU. YOU’LL FIND IT PACKED FULL OF USEFUL INFORMATION. IT’S A CLEAR,
SIMPLE-TO-USE REFERENCE THAT WILL HELP YOU EASILY LOCATE ALL KINDS OF RESOURCES
ON OUR WEBSITE.
READ ON AND ENJOY!
THE STUDENT SERVICES TEAM

HOW CAN I USE THIS GUIDE?

To facilitate reading this guide, the HEC Montréal hyperlinks will be presented here in the form
of a series of links to follow, starting from the home page at [Link].
For example: Students > Newly admitted students > New academic term
1: Click on “My HEC Montreal” (on top right)
2: Ressources for > Students
3: Newly admitted students
4: In section “New term” > Welcome sessions

Th
 is symbol will be used to identify information concerning international students

1.1 ORIENTATION DAYS For information on the schedule and

To get you started on the right foot, Student other ­details:
Services holds orientation days before classes ›› Student enrolled in a regular program:
begin. During orientation, you’ll be able to: Students > Newly admitted students >
›› Meet fellow students New academic term
›› Look for accommodation or roommates ›› Exchange students:
Home > International student > Incoming
›› Find out what tools you’ll need for your classes Exchange Student > Pre-arrival guide >
›› Learn about the educational system Step 6. Mandatory Orientation
(professors’ expectations, grading, etc.)
›› Tour the campus with a student guide
›› Get personalized assistance and…have fun! 1.2 ADMINISTRATIVE TASKS TO COMPLETE
These days are mandatory; you will receive an
SET UP YOUR HEC E-MAIL ACCOUNT
e-mail asking you to sign up.
You are assigned an e-mail address when you are
admitted to the School. You will receive all your
messages from the School at this address, so it’s
important to set up your HEC Montréal e-mail
as soon as possible.

3
 Are you an international student enrolled in
a regular program? You must submit a copy of
the following documents in your HEC en ligne:
›› Your Passport
›› Your Certificat d’acceptation du Québec
(CAQ)
›› Your study permit
For more information: Students > Campus life
> International students (Steps to extend your
stay in Canada) > Regular international student
Section > Preparing for my departure.
You are an international exchange student?
For more information (French only): The documents required as proof of your status
Students > Newly admitted students > Email. in Quebec depend on how long you are staying
in Canada (more or less than 6 months). For
CONFIRM YOUR ADMISSION more information: Students > Campus life >
International students (Steps to extend your stay
If you have been given a conditional acceptance
in Canada) > Incoming Exchange Student.
offer, be sure to meet the conditions of the offer
before the start of classes. You must submit the
documents listed in your letter of admission OBTAIN MEDICAL INSURANCE
(transcripts, diplomas, etc.). FOR INTERNATIONAL STUDENTS
*If you are an international student, visit Part 4,
PAY YOUR TUITION FEES Health and Well-being
*Attention! This does not apply to exchange Anyone staying in Quebec for any length of time
students. must have health insurance. All internation-
You must pay your tuition fees by the deadline; al students* (regular and exchange students)
otherwise you will not have access to HEC en are automatically covered by Sun Life health
ligne and you will be charged an additional fee. insurance, a private insurance plan required by
For information on how to pay, deadlines and a HEC Montréal. The premium is automatically
breakdown of your tuition fees, see the Frequently added to your invoice.
Asked Questions (FAQ): Students > Tuition fees. We encourage you to pay for it along with all
your tuition fees before you arrive in Canada,
PROVIDE PROOF OF YOUR STATUS IN QUEBEC so that you are covered right from the start.
If you are a new student at HEC Montréal, you Students taking part in an exchange program
must provide proof of your status in Quebec. will be informed of the applicable terms of
­payment by e-mail before they arrive.
Are you a Canadian citizen or permanent
resident? The Registrar’s Office will adjust your Note that international students from some
tuition invoice accordingly, upon presentation of countries that have reciprocity agreements with
proof of status. Search for “NRQ” on our website Quebec can replace the Sun Life insurance with
for more information. the Quebec government health insurance plan
(Régime d’assurance maladie du Québec, or
RAMQ). If you are eligible, you must obtain the
appropriate form before leaving for Canada. Once
you have proof of RAMQ insurance, bring it to
the Admissions Department to have the Sun Life
premium removed from your invoice.
4
PART I
BEFORE THE START OF CLASSES
For more information: Students > Campus OPEN A BANK ACCOUNT
life > International students (Steps to extend Step 1: Choose a bank
your stay in Canada) > Regular international Offered Services: Compare the services offered
student > Preparing for my departure > and check the student rates. In general, banks
Health insurance. charge for each standard transaction (withdrawal,
No other insurance (travel insurance, deposit, direct payment in stores).
health insurance from your country,
Good Deal: the National Bank offers a free
etc.) will be accepted by the School,
and unlimited rate for members of the Alumni
even if it offers excellent coverage. HEC Montréal. All students are automatically
part of the Réseau!
Proximity: Choose a bank that is accessible for
you which has a large network, because using
1.3 MANAGING YOUR FINANCES an ATM of a different bank than your own can
be expensive. At the School, you can find ATMs
CREATE A BUDGET for National Bank and Desjardins.
The first step in good financial management Step 2: Set up an appointment with a bank
is a detailed budget. The majority of banking establishments in
Some advice: Quebec have a branch on Côte-des-Neiges Road,
›› Think about your spending habits close to HEC Montréal.
›› Analyze and evaluate your personal expenses ›› National Bank: 5355 Côte-des-Neiges,
in detail. 514 340-9550
›› Draw up your budget for the whole school ›› Desjardins: 5150 Avenue Decelles,
year, and stick to it! 514 383-0252
›› Think about whether you can work part-time ›› Scotiabank: 5180 Côte-des-Neiges,
during your studies, if your income isn’t 514 739-5508
enough to meet your basic needs. ›› Bank of Montreal: 5145 Côte-des-Neiges,
›› Don’t rely on credit 514 341-2240
Resources for managing your budget: ›› Royal Bank: 5700 Côte-des-Neiges,
514 340-3130
A multitude of information is available for
anyone looking for help. The advisors at the ›› HSBC: 2001 McGill College, 514 288-8858
Financial Aid Office (le Secteur de l’aide ›› TD Canada Trust: 5900 Cote-Des-Neiges,
financière) at Decelles (5.120) are available to 514 289-1488
answer your questions. Here are some useful Step 3: Documents to bring with you when you
resources to help you budget: open your account
›› Making a budget and sticking to it by the ›› Identification papers
Financial Consumer Agency of Canada
›› International students: passport, study permit
›› Example of a budget (in french only)
›› Letter of admission to the School
As a student, you’ll be eligible for ­different
discounts, some of them thanks to your ›› Proof of permanent address: lease, bill, or
HEC Montréal student card. For more informa- proof of enrolment as a full-time student,
tion and for tips on finding deals in Montreal, available at the information desk of the
ask Student Services. Registrar once you have updated your
Montreal address in your student file.

5
PART I
BEFORE THE START OF CLASSES
If you do not yet have an address in Montreal, Are you an international student? Before
you can temporarily use the School’s address leaving home, you must ensure you have the
at the bank: financial resources to complete your studies at
HEC Montréal. Some countries grant schol-
3000 Côte-Sainte-Catherine Road – Montreal arships to their citizens who come to study in
(Quebec) H3T 2A7 Quebec. For information on this kind of assis-
Contact the School’s Registrar and your bank tance, consult the Canadian embassy or consulate
as soon as you have a permanent address! in your country.
Tips and advice on the Canadian banking ­system In addition, many international organizations,
like the Agence universitaire de la Francophonie,
›› ATMs allow you to make deposits offer scholarships for international students.
(checks and cash). Research the opportunities available to
›› You can pay your bills on your bank’s website. you online.
›› Except for paying rent, checks are rarely used.
SCHOLARSHIPS AND BURSARIES
›› Receiving a money transfer from abroad
is subject to fees. FROM HEC MONTRÉAL

›› Attention: a deposited check can take Thanks to the generous donors of the Fondation
between 5 and 30 days to be registered! HEC Montréal, there are many scholarships and
bursaries available. Admission scholarships and
GOVERNMENTAL PROGRAMS
many other merit scholarships are awarded by
the program administrations, with no need to
Are you a Canadian citizen or permanent apply. You will normally be notified with your
resident AND a Quebec resident? The Quebec offer of admission.
­government’s Student Financial Assistance
(AFE) unit offers programs to help you inte- For other scholarships (leadership, encour-
grate and give you financial support during agement, athletic, entrepreneurship, needs-
your ­studies, through: based bursaries, etc.), you can apply during
›› Loans and bursaries for full-time students
›› Loans for part-time students
For information on eligibility criteria and how to
apply, see the AFE website. It also has a simulation
calculator to help you figure out how much you
could receive.
The financial assistance advisors with the School’s
Student Services can guide you, so don’t be afraid
to ask for help. You’ll find their contact informa-
tion in the Directory of services section.
If you are a student with a disability and a
Quebec resident, you may also be eligible for spe-
cial financial assistance. For more information,
see [Link]@[Link].
Are you a student from another Canadian
province? See the website of the Government
of Canada website for information on the finan-
cial assistance you may be entitled to from your
province of origin.

6
PART I
BEFORE THE START OF CLASSES
the appropriate periods (you must have earned Some resources to check out before you
a minimum number of credits). start looking:
Note that very few scholarships are available for ›› Consult the housing ads for HEC Montréal
undergraduate international students and part- students: HEC en ligne > Consult apartment
time students. On the other hand, in the MSc and for rent
PhD programs, there are scholarships specifically ›› To better understand the housing system in
for international students (admission scholar- Montreal, here is a resource created especially
ships, research grants and scholarships covering for students: [Link]
differential tuition fees). See our list of scholar-
ships and bursaries from other organizations. ›› Read about Montreal’s different neighbour-
hoods to see which one suits your needs:
For more information: [Link]/en
›› See Students > Financing my studies ›› Rent a room in the Université de Montréal
student residences (in French) close to
HEC Montréal (space is limited):
1.4 MOVING TO MONTREAL [Link]
Montreal is one of Canada’s most attractive cities ›› To understand the laws related to housing:
for students. With activities year-round coupled [Link]/en/categories/­housing-and-
with a reasonable cost of living, it’s a great place property
to live. In short, Montreal is a safe city, with an Need help? Student Services are there for you:
excellent quality of life! logement@[Link].
LOOKING FOR HOUSING HEC Montréal students generally look for hous-
It’s not hard to find a suitable, affordable place ing near the 51 bus route and blue line of metro
to live, if you know where to look! Find a wide and in the Plateau Mont-Royal neighbourhood.
range of information and tips on looking for
accommodation, as well as addresses for tempo- THREE HOUSING OPTIONS
rary accommodation for when you first arrive:
Students > Campus life > Housing 1. Sharing an apartment. This is the most
common arrangement for students. A number
You’re an international exchange student of roommates get together to sign the lease
at the School for one term? We have specific and share expenses (and housekeeping chores).
resources to help you find accommodation for To find a roommate or join an existing group
just five months. For more information, see: of roommates, come to the workshops offered
International student > International exchange > during orientation days.
Pre-Arrival Guide > Housing.
Why is sharing an apartment a good option?
We strongly recommend that you attend the
orientation days at HEC Montréal before the
›› You’ll save on monthly costs.
start of classes before committing yourself ›› You’ll share the costs of setting up housekeeping.
to renting or sharing accommodation. ›› You’ll meet new people and integrate
more easily.
2. Renting an apartment on your own. This is the
most expensive option. When you sign a lease, it
normally commits you to a 12-month period.
3. Renting a room. You can rent a closed room,
generally furnished. You will have to share the
bathroom and kitchen with the other tenants.

7
PART I
BEFORE THE START OF CLASSES
HOUSING TERMINOLOGY This insurance is never included in the rent.
Furnished or not? A furnished apartment gen- Some banks offer home insurance including civil
erally includes a refrigerator, a stove, a table and liability insurance. You can get a discount from
chairs, as well as a bed and a desk in each room. TD Insurance through Réseau HEC Montréal.
Bedding and dishes are not usually supplied. A
semi-furnished apartment has at least a refriger- TELECOMMUNICATIONS
ator and a stove.
A good website for comparing cellphone offers:
How many rooms? 1½, 2½, 3½, or 4½? The ½ [Link]
is the bathroom, and the other number refers
to the number of closed rooms. In some cases,
DAYCARE
though, a 4½ may consist of two double rooms
and a bathroom. The website of the Quebec Ministère de la
Heat included? Who pays for heating, your land- Famille is full of useful information (in French)
lord or you? That must be specified in your lease. for parents. For more information on daycare
To get an idea of the heating costs you can expect centres and to find one near you, you can also
and the suggested payment plans (e.g. equal in- consult the [Link] website (in French).
stalment plan), contact Hydro-Québec (electrici- Full-time for at least a year who are parents
ty) or Gaz Métro (natural gas). can contact the HEC Montréal daycare centre,
or Centre de la Petite Enfance (CPE). Looking
for a babysitter? Check SOS Sitter.
TENANTS’ RIGHTS
AND OBLIGATIONS IN QUEBEC
A lease is an important and legally-binding 1.5 GETTING AROUND MONTREAL
contract. If you have any questions or problems, AND TRAVELLING
the Régie du logement du Québec (Quebec rental
board) is the source for information. Visit their Discover the best ways of getting around
website to learn about your rights and obliga- Montreal and the metropolitan region in
tions as a tenant in Quebec. the “Transportation” section on the City
of Montreal’s website. Also visit the page
FURNITURE
Students > Campus life > Transportation.
Buying used furniture is a good way to save PUBLIC TRANSPORTATION IN MONTREAL
money, but watch out for bedbugs in used
mattresses and sofas! See the City of Montreal’s The Société de transport de Montréal (STM)
website on bedbugs (in French). website has all kinds of useful information
on public transit in Montreal. In the section
HOME INSURANCE
Useful info > Advice for passengers, you’ll
find details on:
Insuring your accommodation is essential!
An insurance plan protects you in case of loss ›› The “Between stops” service for women
or damage resulting from a fire, water dam- travelling alone at night
age, or a robbery. It keeps you from having to ›› Getting around in winter
pay to replace a part of or the entirety of your
possessions. An insurance plan could save you
thousands of dollars, at the cost of $20 a month
for a premium.

8
PART I
BEFORE THE START OF CLASSES
Plan your trips at [Link] or with the mobile PARKING
application from STM There is an indoor parking lot at the Côte
Sainte-Catherine building (space is limited).
OPUS CARD For information on hours and rates, see the Coop
An OPUS card is a chip card on which you can HEC Montréal website under «Stationnement».
load all types of STM transit fares. You can There is also a parking lot managed by the
recharge your OPUS card in metro stations, Université de Montréal on avenue Louis-Colin.
and at some authorized points of sale. See the
«Fares» section of the STM website for more
information.
Reduced fares
If you are a full-time student and live in Montreal,
you are eligible for reduced public transit fares.
See: Students > Campus life > Transportation >
OPUS Card.

BIKING IN MONTREAL
With its huge network of bike paths and its Bixi
self-serve bikes, Montreal is a great city for getting
around on two wheels. Check the map of Bixi
­stations near the campus. Remember, though,
that the Highway Code applies to ­c yclists, too,
and you could get a ticket if you break the rules.
We strongly recommend that you wear a helmet.
Watch out for thieves! You should get
yourself a very good lock (U-shape
style). It’s also not a good idea to park
your bike near a metro station.

At the Côte-Sainte-Catherine building, there

are bike racks in the indoor parking lot (­access
via chemin Côte-Sainte-Catherine) and along
the path between the School and the Université
de Montréal Faculty of Design. At the Decelles
­building, the racks are located next to the
­building on the Jean-Brillant Avenue side.
Lots of racks are also available at the Université
de Montréal, at 3200 Jean-Brillant Avenue.

9
PART I
BEFORE THE START OF CLASSES
TRAVELLING IN QUEBEC HEC Montréal student group healthcare plan
To get around Quebec, visit the tab “Plan Your HEC Montréal student group healthcare plan
Trip” on the Government of Quebec’s website: (Régime collectif de soins de santé des étudiants
[Link]. de HEC Montréal) offered by your student as-
Travel insurance for trips outside Quebec sociation and administered by ASÉQ offers cov-
erage of 120 days per trip abroad, in addition to
The slightest health problem (food poisoning, a trip interruption and cancellation insurance in
fracture, etc.) outside Quebec and Canada could case of medical emergencies, if you are covered
run up thousands of dollars in costs. by a health insurance plan for the entire length
Does your health insurance cover you when you of the trip. During a foreign exchange program
are travelling outside Quebec? or an internship that is part of your studies, you
›› Are you covered by the RAMQ? The RAMQ can benefit from travel insurance for the entire
does not reimburse you for all health services length of the program. In addition, the first 120
received outside Quebec. Some services are days of your trip and the first 120 days after the
not covered at all. For information on RAMQ program or internship are also covered.
exclusions and limitations when travelling Some conditions apply. International
outside of Quebec or Canada, see the exchange students and international students
“Temporary Stays Outside Québec” section of insured with Sun Life are not eligible for this
the RAMQ website. insurance. International students insured by
›› Are you covered by Sun Life? Your insurance the RAMQ must apply directly to the ASÉQ
includes 60 days’ minimal coverage for
emergencies while travelling outside Quebec.
Consult the pamphlet on our website. For more information: [Link]
›› Are you covered by health insurance from Caisse des Français de l’étranger (CFE)
another Canadian province? Check your If you are a student from France, you can pur-
coverage with your provincial health insur- chase full protection for all your travel outside
ance authorities. Quebec and around the world. Visit our website
Where can you buy travel insurance? for more information.
To make sure you are properly covered when
travelling outside Quebec, you will probably
have to take out travel insurance. Ask Student
Services for advice.

10
PART 2
STUDYING AT HEC MONTRÉAL
For complete information on your study pro- YOUR PROFILE (HEC EN LIGNE)
gram, consult: Students > My program. You’ll HEC en ligne is the online link that lets you
find some basic information below, but it’s essen- consult your student file and conduct different
tial to check the specifics of your program. operations, such as:
›› Consult your invoice and transcripts
2.1 TECHNOLOGICAL RESOURCES ›› Choose your courses
There are plenty of technological resources at ›› Consult your attestation of enrolment
your disposal, which you can access direct- (useful when applying for an OPUS card)
ly from [Link]. To connect, you will need a ›› Update your personal information
username (your student number, as indicated in (change of address, emergency contact, etc.)
your letter of admission) and a temporary pass- ›› Update your password
word. You will have to change your temporary
password after using it for the first time. These ›› Check student housing ads
usernames will give you access to the multiple ›› Reserve a locker
technological resources of HEC Montréal. For ›› Download your income tax receipts
more information, including help boxes, visit
Important! Update your emergency contacts
the following site: [Link]/dti (in French only).
and telephone numbers in Montreal in
Mon HEC Montréal
the “Contacts en cas d’urgence” section
Mon profil (HEC en ligne)
of your personal HEC en ligne file.
Mes cours (ZoneCours)
Mon courriel Web
Mon agenda Web
Ma carrière YOUR COURSES (ZONECOURS)
ZoneCours is an essential tool that you will be
using every day for your courses. You’ll find
course outlines, assigned and recommend-
ed readings in electronic format (if they are
available), announcements by your professors
and a space for submitting assignments, if your
professor allows it. For more information, see the
ZoneCours website.

WEBMAIL
You are assigned an @[Link] e-mail address
when you are admitted to the School. You will
receive all your messages from the School at this
address. HEC Montréal uses the program Office
365 to manage School e-mail accounts. Access
your account from any computer at the following
address: [Link].

WEB AGENDA
Your agenda is located in Office 365 and is con-
nected to your e-mail address. This tool lets you
organize your timetable and set up appointments
by consulting other students’ agendas.

11
PART 2
STUDYING AT HEC MONTRÉAL
WI-FI
Access the School’s wireless Internet network
with your ID number and password.
Help centre
The Technology help centre offers computer
support for students, employees and faculty.
Regarding access to the offered services (for
example: access code and password, access to
the Wi-Fi network, e-mail, etc.) IT Services also
offers first-level laptop support at the help desk,
by e-mail, or by telephone. Consult their list
of offered services (part 8 of this guide).

2.2 TOOLS AND SERVICES Looking for used textbooks? Here are a few
suggestions:
STUDENT CARD ›› The Coop HEC Montréal bookstore buys and
You must have a student card, regardless of sells used books at the store, at the start of
your program or how many courses you are each term.
taking. You will need it to borrow books from ›› The “Achats et vente de livre HEC Montréal”
the library, use the computer laboratories, write Facebook group, run by HEC Montréal
exams and use the sports facilities. Check the students (not by the School).
card issue dates at the start of the fall semester:
Students > Campus life > Student card. LAPTOPS
Coop Card Laptops (portable computers) are required for
The School’s stores are managed by the Coop most HEC Montréal programs. We recommend
HEC Montréal bookstore. As a member of that you use a computer running Windows
the Coop HEC Montréal bookstore, you can software. If you already have a computer, it must
get ­discounts on school supplies and other meet certain minimal technical criteria – see the
products. Get a Coop membership card along IT User Services website: [Link]/dti. You can find
with your student card for $5 or drop in to one a range of computers to meet your needs at the
of the stores. Coop HEC Montréal bookstore.

SCHOOL SUPPLIES
Consult « Matériel pédagogique » on ZoneCours
to find out what textbooks you will need. The
Coop HEC Montréal bookstore is the perfect
place to buy your school supplies. You can
place your order online, or go in person to
one of the stores. If no required readings were
­assigned before the course starts, we recommend
that you attend the first class before buying
your ­textbooks.

12
PART 2
STUDYING AT HEC MONTRÉAL
LOCKERS 3. G
 o to HEC en ligne to register for the courses
Lockers are available for full-time students you want to take.
at the Côte-Sainte-Catherine Building and Exchange students at the School should consult
Decelles Building. For more information: International student > Incoming Exchange
Students > Campus Life > Lockers Student > Pre-arrival guide > 4. Course
Registration to help them choose and register for
PRINTING AND BINDING courses. Questions? Send an e-mail to incom-
The Coop HEC Montréal has a number of pay per- ing@[Link].
use photocopiers and printers (black-and white Academic calendar and deadlines
and colour) and a binding service. Visit the Coop You must check and respect the deadlines for
HEC Montréal’s website for more information. registration. You can register for only one term
at a time, but you should plan your timetable for
RESERVING A STUDY ROOM the whole year. The information is available on
There are study rooms available on Floor 1 Students > Academic calendar and deadlines.
and in the library of the Côte-Sainte-Catherine How many courses should you take?
building and on Floors 3 and 4 of the
Decelles building. You cannot reserve If you are receiving financial assistance or have a
a study room for more than four hours a day. study permit in Canada, you are legally obliged
For more information: [Link]. to study full-time. See the “Studies” section of
the rules and regulations for your program for
information on how many credits you must take
to be considered a full-time student.
2.3 CHOOSING YOUR COURSES
Consult the registration help videos in the Access to HEC en ligne
­section Students > Course enrollment. Don’t be surprised if you can’t consult the cours-
es you are registered for through HEC en ligne
CHOOSING YOUR COURSES AND REGISTERING after the registration period. This is normal.
In some programs, you have no choice regarding The system will be down for about two weeks to
which courses you take in your first term, and allow the School to adjust the courses offered to
you will be automatically registered in them by reflect registration requests. You will be able to
the Registrar’s Office (e.g. preparatory year, 1st access the system after this period to add courses
year of the BBA, and 1st term of the MBA). or update your choices.
Otherwise, follow these three steps: Need help?
1. Check the structure of your study program ›› To register for courses:
(mandatory courses, optional courses, prereq- • First and foremost, watch the help videos. If
uisites, etc.) on Students > My program. you can’t find the answer there, contact the
2. P lan your course timetable by consulting the Registrar’s Office.
courses available on the course portal: ›› For course selection:
[Link]/courses. • First, review the structure of your program as
it is shown on the website. For some programs,
the courses in the 1st term are all mandatory
and you have no selection to make.

13
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STUDYING AT HEC MONTRÉAL
• If you can’t find the answer there, contact You will receive a mark of E (fail) on any
your program administrator; for the MSc, course you withdraw from after the deadline.
you can ask the academic supervisor for your Change fee may apply for any change or
specialization.
cancellation section of the course [Link]/
Where to find information regarding programmes_formations/autres_frais.html
registration resources and course options If you are receiving aid from the Quebec
See section 8 “Directory of services”. government Student Financial Assistance
(AFE) plan or if you are an international
CHANGING COURSES student, check the repercussions of with-
Do you want to add or withdraw from a course? drawing from a course before you proceed.
You must do so through HEC en ligne by the
deadline shown in the academic calendar.
If you are on the waiting list for a course: TAKING THE LANGUAGE PROFICIENCY
›› Make sure that the course doesn’t conflict TESTS REQUIRED BY HEC MONTRÉAL
with the timetable for another course in which In some study programs, you must meet cer-
you are already registered. tain language requirements before you can be
›› Check HEC en ligne regularly, and be patient awarded your diploma. See the “Language of
– everything can still change up until the studies” section of the rules and regulations for
2nd class. your program*. It is strongly recommended that
›› We suggest that you attend the 1st class of you register for the language proficiency tests as
the course, but remember that this does not soon as possible. See the test schedules on the
guarantee you a place. Business language training centre (Centre de
formation en langues des affaires) website.
WITHDRAWING FROM A COURSE Do you have a disability? You can take advan-
tage of special arrangements for taking these
You’ve started a course, but now you want to
tests. Contact the support section of Student
withdraw? All course withdrawals* must be done
Services (see section 8, Directory of services).
through HEC en ligne by the deadline:
›› If you withdraw from a course during the
“withdrawal with reimbursement” period, it 2.4 EVALUATION AND GRADING SYSTEM
will not be shown on your transcript and you
will be reimbursed. Each course has its own means of evaluation,
which may include mid-term and final exami-
›› If you withdraw from a course during the nations, individual and group assignments, and
“withdrawal without reimbursement” period, quizzes. You will be evaluated several times, at
it will be shown on your transcript with different moments and in different ways during
the comment “AB” and will have no effect your studies.
on your GPA

14
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STUDYING AT HEC MONTRÉAL
How will you be graded in each course? Each grade out of 4.3 is then weighted by the
›› For each of your evaluations (examinations, number of credits in the course. Lastly, the total
assignments, quizzes, etc.), you will usually number of points is divided by the total number
receive a mark out of 10, 20 or 100. of credits you have earned.
›› At the end of the term, your professor will add Course failure
up your different marks and give you a grade When you repeat a course, only your most recent
out of 100. grade counts toward your GPA. Requirements
›› The professor will convert this number relating to repeating courses depend on the
grade into a letter grade using his or her own program. See the “Evaluation” section of your
conversion scale. The best grades will receive program’s rules and regulations. In some pro-
a grade of A+ or A and the lowest grades will grams, a second failure can lead to expulsion. If
get a passing grade (C or D, depending on the you are having trouble in your courses, do not
level) or an E, for failures. hesitate to contact the resources available to help
›› Your relative position in comparison with the you (see section 2.8).
course objectives will determine your grade. GPA required to earn your degree
The passing grade will vary from one course See the grade scale table below and the
to another, depending on this ranking and the “Conditions for Continuation, Promotion,
professor’s marking scale. Dismissal, Suspension and Expulsion” section
How is your GPA calculated? of your program’s rules and regulations.
To calculate your GPA, your letter grades It is your responsibility to know
are converted back to numerical values on a the rules of your study program.
scale of 0 to 4.3, according to the chart below.

Grading scale

Undergraduate Graduate (DESS, MSc, MBA, and PhD)

Grade Value Description Grade Value Description
A+ 4.3 Exceptional A+ 4.3 Exceptional
A 4.0 Excellent A 4.0 Excellent
A- 3.7 Excellent A- 3.7 Very good
B+ 3.3 Very good B+ 3.3 Good
B 3.0 Very good B 3.0 Good
B- 2.7 Very good B- 2.7 Good Required GPA
C+ 2.3 Good C+ 2.3 Fair
Required GPA C 2.0 Good C 2.0 Fair Passing grade
C- 1.7 Fair E or F 0 Failure
D+ 1.3 Fair
Passing grade D 1.0 Fair
E or F 0 Failure
NB. A graduate student enrolled in an undergraduate course will be evaluated according to requirements for his level of study.

15
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STUDYING AT HEC MONTRÉAL
2.5 YOUR PROFESSORS’ EXPECTATIONS HARD WORK
Whether you are making the transition from A three-credit course normally means three
college to university, returning to school after class hours per week and six hours of individ-
a number of years or studying for the first time ual work. These times can vary, depending on
in Quebec or even in Canada, you’re probably whether you are at the undergraduate, master’s
wondering what your professors expect from or doctoral level. For instance, a BBA student
their students. The purpose of this section is to taking 15 credits has to be in the classroom for
help you understand your role as a student at 15 hours a week. Does that not seem like very
HEC Montréal. much? Are you used to longer classes? Be care-
ful! Don’t forget the readings, assignments and
GETTING READY FOR CLASSES team meetings outside of course time that can
Before each class, check the assigned readings easily add up to another 30 hours a week for a
on ZoneCours. The readings may be in French, student taking 15 credits, for example.
English or Spanish, depending on your program Don’t underestimate the workload you’ll
of study. Working sporadically and cramming at have to handle. This often comes as a
the last minute are not the way to go! surprise late in the term for new students

VARIED TEACHING METHODS

HEC Montréal professors use different teaching TEAMWORK CALLS FOR GOOD MANAGEMENT
methods: lectures, case studies, class debates,
Teamwork is very important at HEC Montréal.
simulations, etc. Class participation is impor-
In business, when you’re dealing with complex
tant too, and you may even be graded for it.
problems, finding answers is often a combined
Professors want you to speak up and express
effort, and there’s rarely only one solution. So
well-considered opinions, and to show interest
if you’re good at individual work, it might take
and initiative. They expect a lot of interaction,
some adjusting to work well with your team-
and want ideas to be analyzed and critiqued
mates. You’ll have to listen to and respect each
constructively.
other’s viewpoints, but also find your own place
on the team. You can also take advantage of
ATTENDANCE IS IMPORTANT
this kind of exercise to socialize with students
One of the best ways to guarantee your success is from other backgrounds and learn about
to attend class regularly. Although the professor their ­cultures.
may not be taking attendance, you are required
to be there. Professors are entitled to refuse you BEHAVIOUR IN CLASS
admission to the class, in fact, if you miss the
It’s up to every student to exhibit proper behav-
first two classes. Only consistent attendance and
iour and attitudes so as not to disrupt classes
regular work will earn you satisfactory results.
and exams, as explained in the Code of Conduct
for Students. Discreetly getting up to go to the
bathroom is tolerated, for example, but arriving
late, letting your telephone ring or surfing the
Web during class are not.
Please read attentively the Code of Conduct
for HEC Montréal Students.

16
PART 2
STUDYING AT HEC MONTRÉAL
2.6 PREPARING FOR EXAMS - Dictionaries
In some situations, for exchange students at the
MANAGING PRESSURE AND STRESS School for one term for instance, students may
Like all good athletes, students sometimes need a be allowed to use a printed translation diction-
bit of stress and pressure to perform well. At exam ary. If this applies to you, speak to the Registrar.
time, however, the stress might take over, or the Beware of plagiarism! Please refer to section 2.8
pressure to succeed might become too much to for more information.
handle. For others, the idea of failing might be very
painful and seriously damaging to their self-image.
To help manage stress and the pressure you may
be feeling, don’t hesitate to call on the resources 2.7 RESOURCES TO HELP YOU SUCCEED
available: Students > Support and resources.
YOUR PROFESSOR
MATERIALS AUTHORIZED DURING EXAMS Your professors are partners in your success, but
Make sure that the materials you take in for they aren’t the only ones responsible for it. They’re
exams meet the School’s rules! You are not nor- there to help you on your way. Don’t expect them
mally allowed to use any electronic or telecom- to do the work for you, nor to be available for
munications devices (e.g., a cellphone). For more last-minute requests. Even if professors make
information, see Students > Examinations. themselves available and may be friendly and
understanding, they will be no less demanding,
- Calculators
and you shouldn’t misinterpret that as a chance to
Consult the list of authorised calculators and nu-
obtain favours or extensions on your work. Don’t
meric keypads Students > Newly admitted students
hesitate to ask your professors for advice during
> Calculator. If you own one of the authorised
class breaks or at the end of a class, or by e-mail. If
models, bring it to the Registrar’s information
you think a more in-depth conversation is neces-
counter at the start of the trimester to obtain a
sary, ask if you can make an appointment.
sticker indicating it has been approved.
THE MYRIAM AND J .-ROBERT OUIMET LIBRARY
The School’s library abounds with resources to
help you with your studies. At the beginning of
the school year, the library offers workshops on
literature research that are highly recommended.
During exams, it has extended hours. The staff at
the reference desk and the liaison librarians are
there to help you with your research.

MATHEMATICS AND STATISTICS HELP CENTRE

Mathematics and Statistics Help Centre can help
you consolidate your math knowledge. It offers
refresher sessions at the beginning of every term
that cover the basic mathematical principles
necessary to understand quantitative courses.

17
PART 2
STUDYING AT HEC MONTRÉAL
THE FRENCH AND ACADEMIC
WRITING HELP CENTRE (CAF)
The French and academic writing help cen-
tre (Centre d’aide en français et en redaction
universitaire) offers a number of free workshops
(preparing for Orthogram tests, organizing your
academic work, improving reading strategies,
agreement of past participles, etc.) and individual
assistance for students having difficulty writing
assignments, theses or dissertations in French.

THE BUSINESS LANGUAGE TRAINING CENTRE

Mastering business language will open doors for

you on every continent. The business language
training centre (le Centre de formation en
langue des affaires) offers linguistic resources
as well as business language courses in French,
English, Spanish, and Chinese.

INDIVIDUAL SUPPORT
Have you failed a course? Is a poor mark on a
midterm making you think about withdrawing?
Are you worried that your grades might end up
putting you on academic probation? Come talk
it over with an advisor in your program. They’ll
be happy to help. See the Directory of services
in section 8. For students in the BBA prepara-
tory year, you can also contact the prep year
co-­ordinator for any other questions not directly
related to your program. SUPPORT FOR STUDENTS WITH DISABILITIES
There is support available for students with
CAREER MANAGEMENT ADVICE disabilities. Come talk to an advisor at the start
Whatever your motivation for studying at of the term, who will draw up a service plan
HEC Montréal, it’s important to be aware of reflecting your needs to help you with your
it. Your decision to study business, or to study studies. To make an appointment, write to
in a foreign country, might be influenced by [Link]@[Link] or call 514 340-6166.
familial or personal factors. When you make For all information regarding study
this choice, it’s important to know to what extent support, please see : Students > Support
it is a matter of personal interests and tastes or
family obligations, and how much importance and resources > Study Help Resources
you place on the career opportunities that such
a ­diploma represents. Need some help seeing
your choices clearly? Come talk to an advisor
with our Students >Support and resources >
Career management.

18
PART 2
STUDYING AT HEC MONTRÉAL
2.8 RULES AND REGULATIONS Plagiarism is a fraudulent act with serious
As an HEC Montréal student, you must be consequences – ranging from a warning
­familiar with the rules and regulations (available to a mark of 0 for the assignment or
in French only) that apply to you. Some of the exam up to expulsion from the School.
most important ones are outlined below. Find
the rules and regulations by typing “Rules and
Regulations” into the School’s website search bar. Be sure to visit [Link] (in French)
to learn how to correctly cite sources.
CODE OF CONDUCT
FOR HEC MONTRÉAL STUDENTS PROTECTION OF STUDENTS’
All students must conduct themselves in such a PERSONAL INFORMATION
manner that does not interfere with the safe and HEC Montréal is committed to protecting
secure pursuit of studies or work that is intrinsic students’ personal information in accordance
to the collegiality of an academic environ- with Quebec legislation, and so will not provide
ment. Faculty and students must cooperate to any information concerning you without your
maintain a climate that lends itself to a quality authorization. That means we can’t even answer
learning experience. Type “Code of Conduct” questions from your family!
into the search bar on HEC Montréal’s website
for more information. COMPUTER SECURITY

RULES AND REGULATIONS

You must limit your use of the School’s computer
resources to the purposes for which they were
FOR HEC MONTRÉAL STUDENTS intended, and respect the limits on access. Take
Rules and regulations are drawn up for each pro- the time to familiarize yourself with the rules
gram and explain what is expected of students in and regulations for students in your program
the course of their studies and be sure to follow those rules.

PLAGIARISM AND FRAUD LANGUAGE POLICY

Respect for students’ intellectual integrity is a HEC Montréal is a French-language institution
key value at HEC Montréal and the School does and its communications are governed by this
everything possible to ensure that its graduates policy. Don’t be surprised to find that signage
learn to think for themselves. and displays in the School are only in French.
Watch out for plagiarism! The Business language training centre offers a
One of the objectives of HEC Montréal is to variety of resources to help non-Francophone
develop students’ autonomy, creativity and students learn French.
honesty, as well as their sense of responsibility.
STUDENT ACTIVITIES AND ALCOHOL
To protect students and to encourage them
to adhere to these shared values, the School It is important to remember your responsibilities
has a zero-tolerance plagiarism policy. when participating in student activities.
Appropriating another person’s work or not
citing your sources in an assignment without You will find the rules and regulations (available
prior approval constitute plagiarism. During in French only) at: [Link]/a-propos/gouvernance/
exams, using unauthorized materials, com- reglements-et-politiques/[Link].
municating with other people and copying
your neighbours’ work are other examples
of ­plagiarism.

19
PART 3
LIFE OUTSIDE THE CLASSROOM
3.1 SPORTS COMPLEX 3.5 SAFETY AND SECURITY
The CEPSUM, the physical education and sports
complex, is your campus sports centre. You have SECURITY SERVICE
access to a variety of activities and classes, room/ The Security Service co-ordinates all operations
court reservations, a training gym and more, all relating to the safety and security of people and
at a special student rate! Look for registration property at HEC Montréal. There is a security
dates here: [Link]. desk at the main entrance of each building.
For information on computer etching, lost and
found, and a few basic safety rules to follow, see
3.2 ELITE SPORTS [Link]/en/security.
The Carabins, also known as Les Bleus, is the
name of the different sports teams on campus. To contact a security officer, call 514 340-6611.
There are nearly 400 student athletes on campus, In an emergency, call 911.
in 17 teams covering 10 sports. The Carabins
teams work with a highly acclaimed student CLOSURES
athletics program and attract thousands of It is very rare for the School to close completely.
passionate fans, full of enthusiasm and proud In an emergency, such as a major power failure,
to show their colours. Would you like to join consult the School’s Security Service page to see
a team, or cheer them on? Check it out: whether any classes and exams have been can-
[Link]. celled. Check the School’s opening hours on the
Contact Us page.

3.3 STUDENT ASSOCIATIONS EMERGENCIES

There are lots of student associations at HEC Montréal makes every effort to ensure a
HEC Montréal, and student life is vibrant. safe environment on its campus. See the Security
There’s something for everyone: interuniversity Service page for procedures to follow during a
competitions, arts, journalism, social activism, medical emergency, fire, power outage, evacua-
sustainable development, socio-professional tion or any other situation.
­activities and so on. Don’t be shy about get-
Update your emergency contacts and
ting involved! It’s a good way to make your
telephone numbers in Montreal in the
integration into the School easier. Students >
Campus life > Student life. “Contacts en cas d’urgence” section
of your personal HEC en ligne file.

3.4 VOLUNTEERING
Volunteering is an enriching experience and one
that will be valued by future employers, even if
you dedicate only a few hours to your volunteer
work. For a list of organizations looking for
volunteers, contact the Groupe NOVA student
group or visit the Volunteer Bureau of Montreal’s
website. The HEC Montréal Foundation and
Alumni Relations Office is always looking for
volunteers, too, to help prepare for its different
activities. Express your interest by sending
an e-mail to [Link]@[Link].

20
PART 4
HEALTH AND WELL-BEING
4.1 HEALTH INSURANCE IS ESSENTIAL For more information on your insurance plan,
Anyone living in Quebec, for any length of time to view your claims or submit a claim online and
whatsoever, must have health insurance. download the My Sun Life mobile app that lets
you submit claims from your smartphone, go to
›› Quebec students are covered by the provincial
the Sun Life website: [Link]. You will need
health insurance plan (RAMQ).
your contract number (50658), access code (your
›› Canadian students from other provinces must student number) and a password.
check with their provincial governments
before leaving home to make sure they are RAMQ HEALTH INSURANCE
covered while in Quebec.
To have your assurance card, See our p­ rocedure
›› International students must subscribe to the [Link]/etudiant_etranger/regulier/preparer_
Sun Life plan. In some cases, the Sun Life depart/assurance_maladie/etudiant_etranger_
insurance can be replaced by the Quebec health regulier_assurance_sunlife.html#59848
insurance plan (RAMQ). No other insurance
will be accepted by the School, even if it offers Note that international students from some
excellent coverage. countries that have reciprocity agreements with
Quebec can replace the Sun Life insurance with
the Quebec government health insurance plan
4.2 HEALTH INSURANCE (Régime d’assurance maladie du Québec, or
RAMQ). If you are eligible, you must obtain
FOR INTERNATIONAL STUDENTS the appropriate form before leaving for Canada.
To receive more information regarding Once you have proof of RAMQ insurance, bring
health insurance, visit the following website: it to the Admissions Department to have the Sun
Students > Campus life > International students Life premium removed from your invoice. For
> Regular international student > Preparing more information on the procedures to follow,
for my departure > Health insurance see the health insurance section on our website.

SUN LIFE HEALTH INSURANCE RAMQ coverage

All international students (regular and exchange RAMQ health insurance covers only medical
programs) are automatically signed up for this and hospital expenses and, in some cases,
insurance and billed for the premium when they prescription drugs. The RAMQ does not cover
register for courses. One week after your insurance dental or vision care and does not cover you
has been paid, you will be able to print your card outside Quebec. For more information on
yourself by following the procedure outlined on your insurance plan, see the RAMQ website
our site: [Link]/insurance-sunlife. We encourage [Link]/en.
you to pay this premium along with all your tuition
fees before you arrive in Canada, so that you will be YOUR RESPONSIBILITY
covered immediately. Exchange students will be in-
formed of the terms of payment applicable to them You are responsible for understanding what
by e-mail before they arrive. your health insurance plan covers (and what it
doesn’t), properly evaluating your needs and, if
Sun Life coverage applicable, obtaining supplementary insurance.
The insurance covers medical and hospital
expenses, prescription drugs, laboratory tests,
ambulance fees, certain paramedical treatments,
vision examinations, and includes travel insur-
ance. In addition, the contract provides $3,000
in life insurance and $5,000 in accidental death
or serious injury insurance.

21
PART 4
HEALTH AND WELL-BEING
4.3 SUPPLEMENTARY INSURANCE WHAT SHOULD I DO IF I GET SICK?
Since compulsory health insurance (RAMQ, Visit the section Students > Campus life >
Sun Life or your provincial plan) does not gen- Health and security or the Santé Montréal Portal
erally cover dental or vision care or health care website maintained by the Quebec government
outside of Canada, it may be a good idea to take for information on the resources available in
out supplementary health insurance. Montreal. [Link]/en.
Start by calling Info-Santé, at 811, a professional
HOW CAN YOU GET SUPPLEMENTARY INSURANCE? health consultation service accessible 24 hours
Here are two options that could be useful. a day, 7 days a week. The nurse will be happy to
answer routine health questions and will direct
- HEC Montréal student group healthcare plan you to the proper resource in the health and
Your student association offers the social services system.
HEC Montréal student group healthcare plan, For a simple health problem or if you need
administered by the Alliance pour la santé advice on any over-the-counter or prescription
étudiante au Québec (ASÉQ). medications, ask your pharmacist!
›› If you are a Canadian citizen or a permanent Two pharmacies are open 24 hours a day, 7 days
resident, this insurance will automatically be a week, on the island of Montreal, the branches
added to your tuition fees. of which are near HEC Montréal:
›› If you are an international student in a
regular program and you are insured by Pharmaprix
Sun Life, you will automatically be enrolled 5122, chemin de la Côte-des-Neiges
for dental coverage with ASÉQ. 514 737-4415
›› If you are an international student in a Pharmacie Jean Coutu
regular program and you are insured by the 305, rue Sherbrooke Ouest
RAMQ, you will automatically be enrolled for Tél. : 514 285-2646
dental coverage and you can request to enroll
in the health coverage portion. To find other pharmacies in Montreal, check
›› If you are an international exchange student, the Santé Montréal Portal’s directory.
you are not eligible for this insurance. For a medical consultation, we recommend that
Find out about ASÉQ as soon as the school year you go to the Centre de santé et de consultation
starts by consulting [Link] or calling psychologique on campus, which offers walk-in
514 789-8715 or toll-free at 1 877 789-8715. medical consultations, family physicians, physio-
therapy, nutrition counselling, vaccinations, etc.:
You may ask to unsubscribe from this insurance [Link]
plan under certain conditions, so long as you do
so by the deadline. Before unsubscribing, keep in To access health services on campus, you
mind that the RAMQ covers only the minimum. must have a valid student ID with you.
It is up to you to evaluate your needs correctly.
Moreover, the travel insurance that comes with
this supplementary insurance is a very good
deal. Make an informed choice!

22
PART 4
HEALTH AND WELL-BEING
The campus dental clinic is also a useful resource 4.5 OTHER RESOURCES
to keep in mind:
[Link] PSYCHOLOGICAL SUPPORT
You may also go to a medical clinic. It is compul- Are you having one bad day after another? Are
sory that you contact the clinic before your arrival you having trouble concentrating and getting
to know their office hours and verify when they things done because you’re so worried? Are
are available. To find a clinic, visit the websites you feeling stressed out or drinking more than
of Bonjour Santé et Portail Santé Montréal. you should? Everybody can use an extra hand
Local community health centres, or CLSCs, offer once in a while. Don’t be afraid to consult one
a range of health services. If you want to be test- of our professionals if you are going through a
ed for pregnancy or for a sexually transmitted rough time on your own or with your family or
disease, go to a CLSC or a clinic. studies. Our psychological consultation services
are confidential, easily accessible and affordable
›› Find a CLSC near you with the Santé
(student rates for second-line services). To make
Montréal Portal.
an appointment with a psychologist, write to
In an emergency when your life or someone [Link]@[Link] or call 514 340-6166.
else’s is in danger and you need treatment Are you in distress?
­quickly, go to the closest hospital emergency Contact one of these resources right away!
clinic or call an ambulance by dialing 911. Tel-Aide : 514 935-1101
Consult the list of emergency hospitals on the
Santé Montréal Portal’s website. Multi-Écoute (en plusieurs langues) :
514 737-3604
St. Mary’s Hospital Centre is the closest to HEC Interligne : 1 888 505-1010;
Montréal and it accepts our international stu- Centre de prévention du suicide :
dents’ Sun Life health insurance cards. 1 866 APPELLE (1 866 277-3553)
Centre de crise Tracom : 514 483-3033
HOW DO YOU PAY FOR THESE SERVICES?
Urgence Toxicomanie : 514 288-1515
To receive medical care in a clinic or hospital,
you must present your health insurance card.
In general, when you use your RAMQ card, you LGBTQ+ COMMUNITY
should not have to pay for anything. With Sun Montreal is known all around the world for its
Life, it is often necessary to pay up front and open-mindedness, notably its welcoming atti-
afterwards file a refund claim with the insurance tude towards people of varying sexual orienta-
company. Some clinics accept the Sun Life card; tions. To find out more, click here.
it is a good idea to ask in advance! Note that there is a student committee
at HEC Montréal. For more information,
visit their Facebook page.

23
PART 5
LIVING IN MONTREAL AND QUEBEC
For some of you, discovering Montreal and ›› Save energy by shutting off lights and turning
Quebec will be part of the fun. You can expect the heat down at night or before leaving
some lovely surprises! But it’s also challenging to your home.
adapt to a new place, and the adjustment won’t ›› Save water by turning faucets off when not
always be easy. To help you make the transition, in use and fixing faucets that drip.
Student Services offers various resources and
we’re here if you need assistance. Come see us! ›› Recycle any clothing or other items you’re no
longer using by donating them to a thrift store
(Salvation Army, Renaissance, Village des
valeurs, etc.).
5.1 A SAFE CITY
›› Don’t put toxic or hazardous waste (paint,
Montreal is known as a very safe city. As in any ­batteries, etc.) in the sink, toilet or garbage. Keep
large city, though, you do need to take some pre- an eye out for special waste collection times.
cautions. To keep yourself and your belongings There’s a disposal container at HEC Montréal
safe, we recommend that you: for batteries and electronic waste.
›› Lock your apartment and car doors. For more information, see the HEC Montréal
›› Never leave any valuables where someone sustainable development website (in French
could take them – in a bag, on a table, in only) and the Recyc-Québec website.
a locker or cubby or in a car. Even under
lock and key, visible objects are tempting
to thieves. 5.3 ENJOY WINTER!
›› Lock your bike to a bike rack. Please don’t use Winter is by turns delightful, detestable, wor-
lamp posts, fences or other similar items – rying and enchanting. Whatever else it might
it’s not allowed. do, winter elicits strong reactions, even among
›› Don’t open your door to strangers who come Quebeckers. Let yourself be carried away by the
by unexpectedly. magic of winter!
You can dial 311 to call for information about The best way to enjoy it is to learn about it and
the city of Montreal and various city services. get ready for it. Check the Weather Network or
›› Emergency : 911. Environment Canada weather reports regularly.

5.4 EXPLORING MONTREAL AND QUEBEC

5.2 WE CARE ABOUT THE ENVIRONMENT!
The following sites are great places to start
In Quebec, we think that a healthy environment learning about Montreal and Quebec.
makes life better for everyone and that we all
have to pitch in. Here are a few simple things to ›› The “Activities and recreation” section of the
add to your everyday routine: City of Montreal’s website.
›› Throw rubbish in trash cans, BUT RECYCLE ›› The official tourism website for the govern-
paper, metal, glass and plastic by putting ment of Quebec: [Link]/en
them in the appropriate bins, even at home Looking for a cultural outing? Check the list
(Montrealers can pick up a recycling bin from of upcoming cultural and musical events in
their Ecoquartier office ([Link])). Quebec’s major cities on [Link] and the «Vitrine
culturelle» website. Search for “Intercultural
resources” on the School’s website to find a com-
plete list of resources offered by Student Services.

24
PART 5
LIVING IN MONTREAL AND QUEBEC
5.5 GETTING TO KNOW THE QUEBECKERS 5.6 DEALING WITH CULTURE SHOCK
The French language and Quebec’s special Whether you’re from another country or another
history within Canada make it a unique place in part of Canada, whether you’re a first-time
North America. But who are Quebeckers? If you university student or are heading back to school
are new to Quebec, you’re sure to be interested in after a lengthy break, you’re apt to experience
learning briefly about the fundamental values of some culture shock and a certain amount of
Quebec society. day-to-day stress. Do not hesitate to speak with
To learn more, visit: an advisor at Student Services if you need any
[Link]/en support.
›› French is the language of work. Quebec Recognizing culture shock: Decreased motiva-
society is governed by the Charter of the tion, problems concentrating, boredom, isola-
French language, which makes French the tion, stomach aches, insomnia, or the opposite,
official language of the province. Not only is a great need to sleep. All of these symptoms are
French an essential tool for communication, normal reactions to cultural differences.
but it also symbolizes people’s common Adapting to cultural differences: The key to
belonging to Quebec society. getting over culture shock is to make a conscious
›› A free and democratic society. The political effort to adapt to and not judge the local culture.
system in Quebec is based on the freedom Be curious and try to familiarize yourself with
of expression and equal rights. Quebeckers this new lifestyle. Talk, share, and discover: the
prefer to resolve conflicts by negotiation. most important thing is to not isolate yourself.
›› A richly diverse society. Everyone is free to In case of discouragement: If you’re feeling
choose his or her own lifestyle, opinions and discouraged, talk to a friend, a professor or a
religion – so long as other people’s rights are member of the Student Services team. We have
respected, too. People are expected to get lots of resources and are ready to support you.
along together and to respect and tolerate Don’t try to go it alone – come and see us!
differences. 514 340-6075
›› Political and religious power are separate.
The state and Quebec institutions are secular.
Their decisions and actions are independent of
religious authorities.
›› Men and women have the same rights.
Whether they are in a common-law
partnership, a civil union or a marriage, both
spouses – of the same or different sexes –
remain equal before the law. Parents share
the same responsibilities for their children.
Everyone is free to exercise their human rights
and freedoms, with respect for the rights and
freedoms of others and for the general good.
›› A society based on the respect of the law.
Everyone has equal value and dignity and
is entitled to legal protection. And everyone
must respect the law, regardless of their
personal convictions.

25
PART 6
WORKING
6.1 LOOKING FOR A JOB OR INTERNSHIP 6.3 WORKING IN CANADA
Whether you’re looking for a seasonal or part- AS AN INTERNATIONAL STUDENT
time job, a full-time position or an internship International students have the ability to work
abroad, you can create job-alerts so that you’ll off-campus without having to obtain a work
be notified whenever a job that might interest permit, but only under certain conditions. For
you is posted on the [Link] portal. more complete information on all the different
types of permits and the necessary steps to take,
Consult the schedule of events organized by visit: International student > Regular interna-
Career Management Services (recruitment fairs, tional student > Life in Montréal > Working
workshops, etc.): [Link]. in Canada.
To find a part-time job on campus while you’re Remember that exchange students
going to school, visit Students > Financing my at the School cannot work during
studies > Study/work program. their stay in Canada. However, the
The Careers section of the International Office International Experience Canada pro-
– Europe (BIE) helps HEC Montréal gradu- gram gives some students a chance to
ating students and alumni look for jobs and work after their exchange. For more
internships in Europe. For more information: information, see: International student
[Link]/europe/mission. > Incoming Exchange Student

If you are an international student enrolled in a

6.2 WORKING ABROAD
regular program, you can apply for a post-gradua-
tion work permit and extend your stay in Canada
INTERNSHIPS
by 8 to 36 months. For more information:
To find out about the different types of intern- [Link]/francais/etudier/[Link].
ships, consult the Ma carrière portal and Career
Management Services. The International Office
- Europe (BIE) can also help you look for an
internship in Europe.
If you are hoping to work in Europe after
­graduating, we strongly suggest a European
internship during your studies if your study
program allows.
Internships are usually mandatory for European
business schools, whereas they aren’t necessarily
in Canada. European recruiters tend to look for
professional experience in line with your univer-
sity training.
Verify the necessary immigration
documents to do an internship abroad (for
example, a work permit for an internship).

26
PART 7
INTERNATIONAL STUDENTS: SUPPORT DURING YOUR STUDIES
7.1 ADAPTING TO YOUR NEW LIFE IN QUEBEC 7.3 RENEWING IMMIGRATION DOCUMENTS
Student Services offer every student a welcom- Your CAQ and your study permit are valid
ing support service to help them adapt to their for a given period and program of study.
new academic, social, or cultural environment. Furthermore, these documents must be valid
However, difficulties in adapting and integrating for the whole duration of your study pro-
do not stop at the start of classes, and this expe- gram. You must thus make sure to renew
rience develops differently for each individual them if your length of stay must be extended,
student. At any point in your studies, you may or if you changed programs or educational
meet with an advisor if you have any questions establishments.
or difficulties, whatever the reason may be.
Do not hesitate to come see us! It is highly recommended that you start the
renewal process three months before your doc-
uments expire in order to avoid any unforeseen
7.2 MAINTAINING A LEGAL STATUS
troubles that are out of your control.
Your certificat d’acceptation du Québec (CAQ) Student Services offer regular information
and your study permit must be valid from the workshops for international students regarding
first to the last day of the trimester. If this is not immigration documents. Consult the activities
the case, the Registrar could cancel your regis- calendar on our website (in French only) to find
tered courses for the trimester in question. out when they take place.
It is your responsibility to make sure that all To learn more about renewing your documents,
of your papers are valid throughout your time type the word “renewing” into the search bar on
in Canada and to familiarize yourself with the School’s website. International students >
your immigration documents. Pay particular Regular international student > Life in Montreal
attention to the expiration dates. Be on the > Immigration (extend your stay).
lookout for any changes concerning matters
of ­immigration, etc.

27
PART 8
CONTACT US
8.1 TELEPHONE NUMBERS 8.2 DIRECTORY OF SERVICES
A list of useful telephone numbers is available on HEC Montréal has all kinds of resources for
the School website: [Link]/en/contact_us students. The following are just some of the most
You will also find employees’ and professors’ popular ones.
telephone and office numbers in the “Personnel Quick contacts
Directory” which you can find by clicking the link 311 : City of Montreal
“My HEC Montreal” on the School’s homepage. 811 : Info Santé
911 : Emergencies

Services Offered Services Contact Information

Myriam and J.-Robert Help with finding books and other Côte-Sainte-Catherine, 2nd floor
Ouimet library resources and with research, 514 340-6220
photocopies and printing [Link]/en/library
International Office – Advice on finding internships [Link]@[Link]
Europe (BIE) and employment in Europe [Link]
Mathematics and Statistics Placement tests, Côte-Sainte-Catherine, 4.635
Help Centre support, workshops 514 340-6011
[Link]/cams
Technical assistance centre Support for technology offered Côte-Sainte-Catherine, 3.820
IT User Services at HEC Montréal 514 340-6063
[Link]@[Link]
Business language English, French and Spanish tests, Côte-Sainte-Catherine, 3.725
training centre workshops, language learning 514 340-6000, line 2037
­support formationenlangues@[Link]
[Link]/qualitecomm
CEPSUM Your on-campus sports centre! 2100, boul. Édouard-Montpetit
Université de Montréal Sports clubs, classes, training, 514 343-6150
­physical education and courts, sports events [Link]
sports centre
Zone Info – The Info Zone is your first point Decelles, 2.260
Registrar office of contact: choice of courses, 514 340-6000
­tuition fees, student files, etc. [Link] > Registrar
Coop HEC Montréal Food on campus: choice of hot Decelles
Cafeterias meals, salad bar, à la carte 514 340-2056
sandwiches, fast food Côte-Sainte-Catherine
and breakfasts 514 340-5630
[Link] → service
de restauration

28
PART 8
CONTACT US
Services Offered Services Contact Information
Coop HEC Montréal Fine dining on campus: table d’hôte Côte-Sainte-Catherine
Restaurant Le Cercle or à la carte menu 514 340-7170
[Link] →Services
alimentaires
Coop HEC Montréal School and computer supplies, Decelles, 2nd floor
University bookstore literature, mobile phones, gift ideas, Côte-Sainte-Catherine,
stationery, student cards, Coop rez-de-chaussée
cards, HEC Montréal gear
514 340-6400 [Link]
International Exchange Passport to the World international CSC, RJ.111
Program exchange program 514 340-6840
[Link]/en/international_student/
international_exchange/
[Link]
Student Services Financial aid, loans and Decelles, 5.120
Financial aid scholarships, advice for managing 514 340-6165
your budget
Current student > financing
studies > work
Student Services Getting involved, list and des- Côte-Sainte-Catherine Building,
Student life cription of student associations RJ.711
and ­interest groups 514 340-6075
Support for new students and inte- Integration, international
gration, housing, cultural activities, ­students and others information :
information on CAQ, study permits, [Link]@[Link]
health insurance
Student associations :
[Link]@[Link]
Student Services > Contact us
Student Services Needs analysis, service plan, Decelles, 5.120
Support for students with support 514 340-6166
disabilities [Link]@[Link]
Students > Support and resources
> Support for disabled students
Student Services To help you manage stress, Decelles, 5.120
Psychological support depression, bereavement, anxiety 514 340-6166
and other issues you can’t handle on
[Link]@[Link]
your own
Students >Support and resources
> Psychological support
Career Management Career counselling, CV writing, job Decelles, 5.440
­Service search and interview strategies, job 514 340-6169
and internship offers
[Link]
Security Service Computer etching, lost and found, Côte-Sainte-Catherine,
security questions, emergency rez-de-chaussée
measures Decelles, 2nd floor
514 340-6611
[Link]/en/security

29
PART 8
CONTACT US
APPENDICES

BUILDINGS THE DECELLES BUILDING

It is easy to move between the Côtes Sainte- Classrooms are located on the 3rd, and 4th floors.
Catherine building and the Decelles building on The majority of the rooms are named after a city
foot (10 minutes) or by taking buses #51 or #119. in Quebec.
Find a floorplan of each building at
THE CÔTE SAINTE-CATHERINE BUILDING [Link]/campus
Classrooms are primarily located on the 1st floor
and are organized by colored sections. The ma-
jority of the rooms are named after a company.

30
CAMPUS MAP
PART I
BEFORE THE START OF CLASSES

Our team is here to serve you

We hope you will find this guide useful,
no matter where you are in your
studies or personal life. If you have any
questions that we haven’t answered or
think we could help you in any way, feel
free to contact a member of our team.
We are committed to your success and
well-being.
The Student Services team
Telephone: 514 340-6075

[Link]/en
14.07/11.1.3
SDG-17226