CARIBBEAN & LATIN AMERICA

Autograph Collection Hotels

technology infrastructure

globaldesignstrategies

designstandards
July 2024 | franchised
 Table of Contents

13A.1 Overview 3
13A.2 Wired LAN 5
13A.3 Wireless LAN 7
13A.4 Cellular Phone Coverage 9
13A.5 Cable Termination Points 9
13A.6 Facilities - Information, Communications & Technology Room 12
13A.7 Intermediate Distribution Frame (IDF) 16
13A.8 Facilities - Front Desk 17
13A.9 Master Antenna Television System 18
13A.10 Property Systems & Applications 19
13A.11 Telecommunication (PBX & Voice) Systems 20
13A.12 Systems Criteria - PABX 21
13A.13 Acronyms 23
13A.14 Regional Contacts 24

chapter organization
• This chapter is a part of an integrated series of Chapters.
• This chapter is a part of an integrated series of Chapters.

definitions
• Design Standard: a minimum requirement to be fulfilled
without exception
• Best Practice: a recommended design guideline, practice or
way to execute a design standard
• Expanded Information: an explanation of a design standard
or best practice
• Reference (internal): a reference to another document /
section within the design standards or to a design strategy /
guide within the brand standards
Exception: Fire Protection & Life Safety Design
Standard references are to external codes only

Marriott Confidential & Proprietary Information

The contents of the Design Standards are confidential and proprietary to

Marriott International, Inc. and may not be reproduced, disclosed, distributed
or used without the express permission of an authorized representative of
Marriott.

English is the official and binding language of these design standards. The
translated versions are provided as a courtesy only and are not controlling
and have no legal effect.

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 13A.1 Overview

A. Objective: This document defines the requirements and recommendations for

technology related passive, low voltage, and facilities systems.

1. Project Contact: MI IT Openings Project Lead (ITOPL) are assigned to

projects based on the region. See the contact information located at the end
of this document.

2. Guestroom Definition: The term "Guestroom" includes suites, residences,

serviced apartments, interval ownership units, villas, etc..

B. IT Continental Supplement: In order to concisely address continental

conditions, project variables and the fast pace of technology change, an IT
Regional Supplement and Global Property Network Standards (GPNS) document
may be provided. The documents provided define MI requirements and details
network requirements for physical infrastructure, cabling, system specifications
and related criteria. MI provides the current edition of the IT Regional
Supplement and assists with customizing the regional requirements to the
project.

C. IT Updates: The technology requirements are current as of the publication date.

However, due to the length of project design and construction schedules and the
fast pace of technology change, updates are required. Verify that the project
conforms to the current brand and technology standards to avoid procurement of
obsolete or inappropriate equipment and systems that are unable to support the
property opening.

D. Multi-Use Projects: This document defines systems for a single use, stand-alone
project such as a hotel or residence. When the project includes more than one
building type and ownership, consult with your IT Openings Project Lead (ITOPL)
to determine the appropriate degree of technology integration or separation.

E. Industry Standards:

1. Reference Standards:

a. American National Standards Institute (ANSI)

b. Telecommunications Industry Association / Electronics Industry Alliance

(TIA / EIA):
• TIA / EIA-568-A-B, Commercial Building Telecommunications Cabling
Standard
• TIA / EIA-568-B.3-1, Optical Fiber Cabling Components Standard:
Addendum 1 - Additional Transmission Performance Specifications for 50
/ 125 micron Optical Fiber Cables

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 • TIA-492AAAC, Detail Specification for 850-nm Laser Optimized, 50-
micron Cladding Diameter Class Ia Graded-Index Multimode Optical
Fibers
• TIA / EIA-569-A, Commercial Building Standard for Telecommunications
Pathways and Spaces
• TIA / EIA-606, The Administration Standards for the
Telecommunications Infrastructure of Commercial Building
• TIA / EIA-607, Commercial Building Grounding and Bonding
Requirements for Telecommunications

c. American Society for Testing and Materials (ASTM)

d. Building Industry Consulting Services International (BICSI)

e. Federal Communications Commission (FCC):

• FCC Part 15 (addresses electromagnetic radiation)
• FCC Part 68 (connection of premise equipment and wiring to the
network)

f. Insulated Cable Engineers Association (ICEA)

g. Institute of Electrical and Electronic Engineers (IEEE) 802.3ae, Media

Access Control (MAC) Parameters, Physical Layer and Management
Parameters for 10Gb / s Operation

h. National Electric Code (NEC)

i. National Electrical Manufacturers Association (NEMA)

j. National Fire Protection Association (NFPA 70), Underwriters Lab (UL)

and Governing Building Codes

F. Payment Card Industry (PCI): The PCI Data Security Standard is a mandatory
global set of requirements for any organization that stores, processes or
transmits credit card data.
• For more information about PCI DSS, see the following website:
[Link]
• The infrastructure design and implementation must comply with the latest
applicable PCI standard.

G. Physical Requirements: Security Requirements - Restricted Areas

(Computer Room, Wiring Closets and other)

1. Restrict access 24/7 to a defined, limited set of authorized individuals

with a job-related need for access.

2. Restrict access using electronic badge readers or access control

mechanisms that require proof of authorization and that can be audited.
Access mechanisms must be capable of:

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 • Identifying and tracking time periods of access of authorized individuals.
• Generating audit records of access that can be reviewed at a later date.
• Removing access when individuals no longer require it due to role or
employment transitions.

3. Locate servers in restricted areas. Locate other devices in restricted areas

except where there is business need.

4. Computer Rooms must be constructed so that walls fully attach to ceilings

and without gaps that can be breached.

5. Implement video or web camera monitoring of any openings or entrances

(such as unsecured ducts, gaps, or crawlspaces) other than the main door.

6. At co-owned properties in which computer rooms are shared, not exclusive to

Marriott, all Marriott Devices and any Information Assets must be kept within
locked cages or cabinets accessible only to authorized associates.

13A.2 Wired LAN

A. Overview:

1. Two general network LAN designs utilized for data and voice networking.

a. Switch Based Ethernet Network: The traditional design using Fiber optics
for vertical cable runs for the network’s backbone and copper cabling, for
horizontal runs from the network’s backbone to the user access points.

b. Gigabit Passive Optical Network: A network design using a point-to-

multipoint access mechanism and passive splitters in the fiber distribution
network, enabling one single monomode fiber feed from Fiber Backbone
to the Optical Network Terminal (ONT) located in or near the user access
points. Consult with the IT Openings Project Lead to determine whether
to implement GPON.

2. Vertical cabling: Fiber Backbone can support both Traditional switch

infrastructure and GPON designs, but the traditional switch infrastructure
requires dedicated fiber pairs from the core switch to each edge switch; while
the GPON only require a strand fiber to a splitter.

3. Horizontal Cabling: Provide connectivity from the fiber backbone to public

spaces and guestroom devices where required. This can be done with a
traditional switch Infrastructure or GPON. Daisy chain network design is not
approved.

4. Isolated Networks: Please refer to IT Openings Project Lead for additional

network requirements.

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 B. Cable Types and Requirements:

1. Switch Based Ethernet Network: Cat6a minimums, no daisy chaining,

maximum run length of 90m.

2. Gigabit Passive Optical Network: single/multimode, maximum 16 split.

3. Wall Plate and Patch Panel Labelling Requirements: Labels must be of a size
that is easily readable with a font size of no less than 12 point.
• Lettering is in upper case for clarity.
• Recommended fonts are Arial or Courier.

a. Patch Panel / Wall Plate Labeling Standard

C. Network Equipment:

1. Equipment: Active equipment must be an approved and certified product in

accordance with the GPNS approved hardware list. The engagement of an
approved GPNS supplier will provide the necessary details with brand and
model specifications as not all GPNS vendors support the entire portfolio of
approved network hardware

2. Equipment: Active guest serving equipment must be an approved and

certified product in accordance with the GPNS approved hardware list. The
engagement of an approved GPNS supplier will provide the necessary details
with brand and model specifications as not all GPNS vendors support the
entire portfolio of approved network hardware.

3. Power requirements: Provide ONTs with battery backup/UPS.

4. Positioning: Review active network equipment placement and positioning with

IT Openings Project Lead.

5. Positioning: Review active guest serving network equipment placement and

positioning with IT Openings Project Lead.

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 13A.3 Wireless LAN

A. General: Provide wireless LAN coverage for guest Internet access in

Guestrooms, public areas such as Meeting Spaces, Food & Beverage, Lobby,
Pools, Fitness, etc.. Also provide for employees with access to business
applications in public and back-of-house areas required to support business
applications. Wireless LAN must be installed by a Global Property Network
Standards (GPNS) Certified Provider according to latest Global Property Network
Standards. Contact your IT Openings Project Lead for a list of GPNS certified
providers in your area.

B. General: Provide wireless LAN coverage for guest Internet access in

Guestrooms, public areas such as Meeting Spaces, Food & Beverage, Lobby,
Pools, Fitness, etc.. Also provide for employees with access to business
applications in public and back-of-house areas (based on continent
requirements) required to support business applications. Wireless LAN must be
installed by a Global Property Network Standards (GPNS) Certified Provider
according to latest Global Property Network Standards. Contact your IT
Openings Project Lead for a list of GPNS certified providers in your area and to
review back-of-house requirements.

C. Site Surveys: Mandatory wireless site surveys by MI’s certified GPNS systems
provider are needed to ensure compliance with the actual GPNS signal strength
coverage standard. The initial site survey can be performed using analytical tools
to determine Access Point placement, this information is used by owner to go for
tender for cabling works and by the contractors to determine the scope of the
cabling works. The second site survey must be an active survey using approved
site survey tools (as defined in the GPNS Wireless Requirements) to determine if
the originally, virtually determined, Access Point placement results in the desired
brand standard signal strength and coverage requirements.

D. Wireless Requirements:

1. Minimum Public Space Wi-Fi Coverage Requirements

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 2. Minimum BOH Wi-Fi Coverage Requirements:

3. Minimum BOH Wi-Fi Coverage Requirements: Continent requirements may

vary. Consult with IT Openings Project Lead.

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 13A.4 Cellular Phone Coverage

A. General: In countries where available, provide multi-carrier cellular service with

3G / 4G / 5G network coverage in public areas, administrative areas, guestrooms
and meeting spaces.

1. Cellular Signal: Ensure coverage for major cellular telephone service

providers in guest and administrative office areas.

2. Distributed Antenna System (DAS): Provide DAS in properties where there is

poor cellular coverage from the outside cellular networks.

3. Complete a virtual wireless survey, based on design drawings, to

perform a preliminary review of the GSM 3G/4G/5G coverage in the building.
Results of analyses in the design stage lead the implementation of DAS
solution and placement of Antenna.

13A.5 Cable Termination Points

A. General: Termination points must be validated and accepted by the IT Openings

Project Lead.

1. Termination Points Table provides information on the minimum number of

cabling access point or “drops” needed per area to meet current IT
infrastructure requirements.
• Back-of-House Spaces: The termination points listed are a Best Practice
for Franchised Properties.

2. Termination Points Table provides information on the minimum number of

cabling access point or “drops” needed per area to meet current IT
infrastructure requirements.

B. Network Cabling and Power Outlet Termination Points:

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 C. Termination Points Table - continued

D. Phone Only Locations

1. House Phones: Refer to MI House Telephone (OPS-FRO-297D) standard for

location details.
• Lobby Lounge
• Guest Floor Lounge
• Spa - Men's Lounge
• Spa - Women's Lounge

2. Lobby:

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 • Lobby Lounge
• Guest Elevator Lobbies (including all floors)

3. Recreation:
• Pool Telephone
• Spa Reception Area
• Exercise Area
• Movement Studio

4. Meeting Spaces:
• Boardroom
• Pantries
• Banquet Storage

5. Employee Facilities:
• Lounge / Breakroom
• Locker Rooms

6. Back of House (BOH):

• Service Elevator Lobbies (all floors)
• Storage Areas and Storerooms
• Elevator Machine Room
• Fire / Engineering Command Rooms

7. Back of House (BOH):

• Purchasing / Receiving Areas
• Loading Dock

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 13A.6 Facilities - Information, Communications & Technology Room

A. General:

1. Provide a safe and secure location for servers, PBX and networking devices.

2. Security / Access Control: See <16>.

a. Provide access doors to the Computer / Telecom Rooms with an

approved digital interrogative lock system. PCI standards require audit
logs for 90 days. If locks with a 90-day log cannot be procured, then
purchase locks with audit logs that are downloadable to a PC. For
Intermediate Distribution Frame (IDF) closets, please refer to the section
below.

b. Provide Video Surveillance System (VSS) camera so it has a clear view

of individuals accessing and working in the facility space. Purchase VSS
camera system with 30 days video storage. Video backups must be kept
for 90 days, or the longest period allowed by local privacy regulations.
Position camera so video can clearly identify a person entering and
exiting the computer room and install the camera so it is tamper proof.

B. Location:

1. Avoid locating Computer / Telecom Room against outside wall and exterior
windows to avoid unauthorized access.

2. Account for flooding and locate above the flood plain or storm surge level;
always above the building ground floor.

3. Avoid locations under housekeeping, kitchens, guestroom water pipes and

areas that are prone to water flooding.

4. Do not use Computer Room as office space. Provide separate System

Manager’s office and locate nearby or adjacent to computer room.

5. Avoid locations within 10 m (33 ft.) of water pipes, except for fire sprinklers.
Locate away from sources of electromagnetic interference (EMI and radio
frequency interference (RFI) such as transformers, copiers, radio
transmitters, source of microwave transmissions, electrical motors, electrical
ballasts, etc.

C. Room Design:

1. Size the computer room to accommodate back office computing, PI / GPNS

network, television, and telephone system head end equipment.

2. Fire stop conduit and cable penetrations.

3. Doors:

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 a. Width: Use 1.1 m (3'-6") door to allow for equipment. Do not use pair of
doors.

b. Provide with swing action, self-closing mechanism and hinged on the

interior.

c. Provide with perimeter dust seals to maintain a dust free environment.

4. Floors, Walls & Roof: Do not permit floor and roof openings that could
provide computer room access or circumvent security systems and access
controls.

a. Flooring: Resilient tile, anti-static material or sealed concrete.

b. Walls:
• PCI Standard: Provide solid walls, concrete or masonry on all four
perimeter walls extending continuously from floor slab to structure above
and sealed to avoid unauthorized access.
• Design and provide exterior, above and below grade, wall construction
that prevents moisture penetration.
• Paint interior walls white.

5. Window & Wall Openings: No external windows and other openings are
permitted within Computer / Telecom Room unless governing codes require
natural daylight or ventilation.

6. System Manager’s Office: Locate separate from the Computer / Telecom

Room.

a. Work Stations: Provide space for four standard work stations with
continuous counter and accessible overhead storage cabinets.

b. If adjacent to Computer / Telecom Room, separate from equipment area

by soundproof window and door that limits office noise exposure to 90
dBA.

D. Size / Area:

1. Ceiling Height: Minimum 2.4 m (8 ft.), refer to IT Openings Project Lead.

2. Provide minimum clearance of 1.2 m (4 ft.) on all sides for equipment and
personnel. Provide space for separate racking of telecom equipment from
other computer equipment. Including fire retardant plywood for hanging of
telecom punch board (Telco, Ptt, MPOE, PBX, MDF).

3. Minimum Area: 10 m² (108 [Link]), refer to IT Openings Project Lead for layout
and space planning

4. See the example layout of the Computer / Telecom Room.

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 E. Rack Systems: Racks securing property systems are always locked. Computing
equipment is installed in secured, lockable racks.

F. Cabling:
• Fire stop conduit and cable penetrations.
• If a raised floor is not possible, install ladder racks for cable management within
the room.

G. HVAC System Requirements: For HVAC requirements, see <15A>.

H. Electrical: For general electrical requirements see <15C>.

1. Power for server equipment is a dedicated feed from the emergency

distribution switchboard through one or more UPS units for continuous power
in the event of a power failure.

I. Grounding:

1. P r o v i d e p r o p e r g r o u n d i n g i n a c c o r d a n c e w i t h T I A / E I A - 6 0 7
Telecommunications Bonding and Grounding Standard, the current National
Electrical Code and applicable governing regulations.

2. Appropriate grounding is required for racks, cabinets, raceways, cable trays

and associated hardware that have the potential to act as a current carrying
conductor.

J. Lighting: Provide rooms with emergency lighting systems. See <15C>.

K. Fire Protection & Life Safety:

1. For Fire Protection & Life Safety measures, see <14>.

2. Provide wire basket guards over fire sprinklers to avoid accidental contact
and discharge.

3. A clean agent system, such as FM-200, may be used in electrical and

IT equipment rooms in lieu of water based sprinklers to minimize water
damage to equipment. Coordinate with local code and MI FLS.

L. Computer / Telecom Room - Example Plan

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 M. Computer / Telecom Room - Example Plan

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 13A.7 Intermediate Distribution Frame (IDF)

A. General: Locate closets throughout the property as needed to distribute cabling

within distance guideline limitations.

1. Locate IDF closets with direct access from public or back of house areas and
not in or through guestrooms or other areas where access might disturb
guests.

2. Locate IDF closets away from dust producing areas such as laundry, linen
closets and other potential areas of towel lint and fibers.

3. Provide lockable IDF closets with a robust key management process in place,
complying with Marriott Workplace Management & Physical Security (IT-
SEC-005) standard. PCI standards require audit logs for 90 days. Secure
room with an electronic interrogative lock system with audit trail (RFID type
lock) compatible with the Guestroom system or provide locks with audit logs
that are downloadable to a PC.

B. Size: Provide IDF closets based on the quantity of cable terminations dropped to
each closet.
• Sizing recommendation for closet to support a 100 outlet locations (1.8 x 2.4
M).
• Ceiling, door, and flooring requirements (2.7 M tall, no drop ceilings, .9 X 2 M
door with electronic lock and concrete floor)

C. Interior Finishes: Provide interior finishes to minimize dust.

D. Lighting: 550 Lux (50 fc) minimum, measured 0.9 m (3 ft.) above the floor

E. Electric Power: For electrical requirements see <15C>.

F. HVAC System: For HVAC requirements see <15A>.

G. Fire Protection & Life Safety: Provide wire basket guards over fire sprinklers (see
<14>) to avoid accidental contact and discharge.

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 13A.8 Facilities - Front Desk

A. Front Desk / Concierge / Bellstand: Because of different computer equipment

design and constantly changing form factor of computers, printers and
peripherals, contact the IT Openings Project Lead for the current specifications.

1. Equipment: Coordinate locations for the following technology related

components and provide furniture shop drawings for review and acceptance
by the IT Openings Project Lead. Coordinate with <2A>.

2. Network Termination Points: Provide RJ45 cable terminations for each

network connected device.
• Locate termination points at the upper half of the desk, out of guest sight,
and located where the cables are connected to key card encoder, credit card
terminals, phones and other devices. Where Guest facing EMV Payment
Terminals will be used, ensure one termination point is on the guest side of
the desk within their reach.
• Termination points are also located at the lower half of the desk for
computer and printer access.

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 13A.9 Master Antenna Television System

A. IP TV Solution: Consult you IT Openings Project Lead for specifications if you are
implementing an IP TV solution.

B. Features & Functions:

1. Television Channel Sources: Provide programming from multiple signal

sources, over the air antenna, satellite and cable. Current channel lineup
standards and approved entertainment system providers list can be obtained
through your IT Openings Project Lead.

2. MATV System Rooms: Provide headend equipment in an enclosed, air

conditioned, secure room.

a. Room Locations:
• When the property utilizes antennas to receive the off-air programming,
locate the headend equipment room within a 61 m (200 ft.) run of cable
from the equipment to antennas.
• If the property utilizes local cable for the off-air local programming,
locate the headend equipment room near the A/V equipment room or
near / in the property’s computer equipment room.
• Co-locating the MATV headend with the property computer and / or
telephone equipment is acceptable.
• If the headend is not located in the Telecom Room, provide ethernet
links from the MATV to the Telecom Room.

b. HVAC System: For HVAC system requirements see <15A>.

C. Distribution Locations:

1. Final locations to be confirmed by operations, Brand leader, and Interior

Design.

a. Public Areas: Include but not limited to Lobby, Elevators, Seating Areas;
observe local licensing regulations for available channels and business
terms.

b. Business Center

c. Food and Beverage areas (including lounges)

d. Recreation spaces, Fitness equipment and Spa when applicable.

e. Retail areas

f. Event / Meeting Space equipment rooms (coordinate with A/V systems)

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 g. Guestrooms: One per Guestroom, and in each bedroom in suites

h. Executive Office / Sales offices

i. Employee Dining/Canteen

j. Engineering: For maintenance and service purposes

D. Entertainment System Headend Requirements:

1. Headend Requirements for Entertainment System: System integrator

provides the following.
• One or more dish antenna, to include hardware, coaxial cables, and related
electronics following site work completion, and prior to project completion.
• One or more master antennae (as necessary for reception of various
locally-broadcast digital channels); including hardware, coaxial cables, and
related electronics following site work is completion, and prior to project
completion.
• Ground system antennae and devices in compliance with NEC Article 810-
15, 810-21, 820-100, and governing regulation.
• Set top box equipment in guestroom and public spaces (validate
requirement with IT Openings Project Lead).
• If applicable, provide a signal distribution for fitness equipment.

13A.10 Property Systems & Applications

A. Standards: Refer to the Technology Guide and your IT Openings Project Lead
for standards.

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 13A.11 Telecommunication (PBX & Voice) Systems

A. General: MI criteria requirements for telecommunications focus on three

functional areas, telephone, voice mail, and call accounting systems. Comply
with the following.

1. Installed telephone, voicemail and call accounting systems and related

equipment are to comply with the following requirements and the PABX
systems criteria section.

2. Only MI accepted externally hosted or on-premises telephone, voicemail and

call accounting systems and related equipment are to be installed in Marriott
properties. Refer to IT Openings Project Lead for accepted systems and
equipment.

3. Include guest initiated auto wakeup call services.

4. Program is in compliance with MI’s Emergency Standards

5. Property ownership purchases the telecommunications equipment and

services.

6. Include music on hold

7. Major components of the telephone system are on a maintenance agreement

and monitored by the maintenance provider.

B. Equipment:

1. Telephone system equipment is supported by a 2-hour minimum UPS end to

end including IDF switches and POE to the analog / VOIP / SIP telephones in
the guestrooms.

2. If telephone equipment is not installed in property computer room, the

location shall meet the environmental standards specified by equipment
manufacturer.

3. Refer to IT Openings Project Lead for approved PBX, voicemail and call
accounting product.

4. Telephone Handsets: Refer to IT Openings Project Lead for approved

models.

C. Facilities: Refer to IT Openings Project Lead for operator room layout and
configuration.

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 13A.12 Systems Criteria - PABX

A. Systems Criteria: On-premises, Hosted, or Cloud based PBX

B. Telephone Systems Criteria

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 C. Systems Criteria

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 13A.13 Acronyms

A. The following are typical acronyms used in this Chapter and others of this
Design Standard.

B. IT Acronyms

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 13A.14 Regional Contacts

A. Regional IT Openings Project Lead Assignments: The contact information for the
current Regional IT Openings Project Lead assignments are as follows:

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