STANDARDS

MODULE

13
PROPERTY
TECHNOLOGY
13A - IT Infrastructure
13B - Telecommunications
13C - Audio / Visual

May 2014
STANDARDS

MODULE

13A
INFORMATION
TECHNOLOGY
INFRASTRUCTURE

May 2014
13A - Information Technology Infrastructure Autograph Collection

Contents
13A.1 Engagement Process 1

13A.2 Wired LAN 4

13A.3 Wireless LAN 6

13A.4 Cellular Phone Coverage 9

13A.5 Convergence 10

13A.6 Network Components 11

13A.7 Cable Termination Points 11

13A.8 Computer / Telecom Room 14

13A.9 Intermediate Distribution Frame (IDF) 21

13A.10 Property Facilities 23

13A.11 Property Systems 30

13A.12 Continental Contacts 31

Module Organization
• This Module is a part of an integrated series of 17 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes related information.
Marriott Confidential & Proprietary Information
The contents of the Design Standards are confidential and proprietary to
Marriott International, Inc. and may not be reproduced, disclosed, distributed
or used without the express permission of an authorized representative of
Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights reserved.

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IT Infrastructure
13A.1 Engagement Process
A. Project Contact: Marriott International (MI) Continental
Technology Representatives (CTR) are assigned to projects
by the Continental Vice President Information Resources.
1. The CTR is the primary contact regarding technology,
providing interpretation and additional information for
MI Project Contact
clarification of the technology design direction.
Marriott International - “MI” - is the
corporate entity that manages this 2. Contact information is located at the end of this Module.
Brand and all MI hospitality Brands. B. Brand Essentials: This Module defines the essential
Contact the MI Design Manager for the
project specific manager referenced
requirements and recommendations for computer based
by the term “MI” throughout this integrated technology required to operate a MI property.
Module. Brand Operational Standards provide governance for Brand
specific technologies.
MI - Marriott International C. IR Continental Supplement: In order to concisely address
(includes all Brands) continental conditions, project variables and the fast pace
CTR - Continental Technology of technology change, an IR Continental Supplement and
Representative detailed network requirements document may be provided to
IR - Information Resources
IT - Information Technology define MI requirements for physical infrastructure, cabling,
system specifications and related criteria. MI provides the
current edition of the IR Continental Supplement and assists
Continental Technology with customizing the continental requirements to the project.
Representative (CTR) D. IR Updates: The technology requirements are current as of
At the initiation of the project design, the publication date. However, due to the length of project
contact the CTR to outline system design and construction schedules and the fast pace of tech-
requirements based on the project
location, site, operations and regional
nology change, updates are required. Verify that the project
systems. conforms to the then current brand and technology standards
to avoid procurement of obsolete or inappropriate equip-
ment and systems that are unable to support the property
opening.
E. Multi Use Projects: This Module defines systems for a single
use, stand alone project such as a hotel or residence. When the
project includes more than one building type and ownership,
consult with CTR to determine the appropriate degree of
technology integration or separation.
F. Design Review: In order to verify compliance with Standards
and design intent, establish a review schedule with CTR.
Review the proposed cabling, network equipment, power
and space planning design documents during the design
phases prior to construction contract award in order to
minimize changes.

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G. Industry Standards:
1. General: Materials and equipment utilized in the
property’s cable plant are manufactured, installed and
tested as specified in the latest editions of applicable
publications, standards, rulings and determinations of
the following industry standards.
2. Testing / Labeling: Standards for post-installation
inspection and testing of cabling plant, cable labeling
standards and documentation are covered in the IR
Continental Supplement and the Global Property
Network Standards.
3. Standard Priority: If there are conflicts between data in
Tables 1 & 2 and the industry standards, the industry
standards govern.
4. Reference Standards:
a. American National Standards Institute (ANSI)
b. Telecommunications Industry Association /
Electronics Industry Alliance (TIA / EIA)
• TIA / EIA-568-A-B, Commercial Building
Telecommunications Cabling Standard
• TIA / EIA-568-B.3-1, Optical Fiber
Cabling Components Standard: Addendum
1 - Additional Transmission Performance
Specifications for 50 / 125 micron Optical Fiber
Cables
• TIA-492AAAC, Detail Specification for
850‑nm Laser Optimized, 50-micron Cladding
Diameter Class Ia Graded-Index Multimode
Optical Fibers
• TIA / EIA-569-A, Commercial Building
Standard for Telecommunications Pathways
and Spaces
• TIA / EIA-606 The Administration Standards
for the Telecommunications Infrastructure of
Commercial Building
• TIA / EIA-607 Commercial Building
Grounding and Bonding Requirements for
Telecommunications
c. American Society for Testing and Materials
(ASTM)
d. Building Industry Consulting Services
International (BICSI)
e. Federal Communications Commission (FCC)
• FCC Part 15 (addresses electromagnetic
radiation).
• FCC Part 68 (connection of premise equipment
and wiring to the network)

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f. Insulated Cable Engineers Association (ICEA)

g. Institute of Electrical and Electronic Engineers
(IEEE) 802.3ae, Media Access Control (MAC)
Parameters, Physical Layer and Management
Parameters for 10Gb / s Operation
h. National Electric Code (NEC)
i. National Electrical Manufacturers Association
(NEMA)
j. National Fire Protection Association (NFPA
70) m. Underwriters Lab (UL) n. Governing
Building Codes
H. Payment Card Industry (PCI): The PCI Data Security
Standard is a mandatory global set of requirements for
any organization that stores, processes or transmits credit
card data.
For more information about PCI DSS, see the following
website:
[Link]
Failure to comply may lead to financial penalties. Many of
the 200+ requirements dictate the functionality required
of infrastructure and how it is installed, configured and
maintained and the details pertaining to physical security
and access to external networks.
The CTR liaisons with MI Information Security group
to ensure that the current requirements are implemented
for new projects. When evolving standards impact the
Design Standards, the CTR informs the project developer
and the MI Project Manager about required amendments
to implement the PCI compliant solutions for the new
opening.
I. Physical:
1. Future Planning: MI strongly recommends discussing
methods of future proofing the property’s network
installation with CTR to reduce future retrofit cost.
2. As-Built Assessment: CTR reviews “as-built”
conditions versus documented design plans and
identifies corrective measures necessary if IT
requirements are not resolved.

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13A.2 Wired LAN

A. Cable Types: Two general cable types are utilized for data
and voice networking:
1. Copper
2. Fiber
B. Cable Selection: The commonly used cable types utilized at
MI Branded hotels and associated distance limitations are
outlined in Table 1.
Table 1 - Characteristics of Copper & Fiber
Cable
Specification Distance Limitations Comments
Type
Copper Category 5e 90 m (295 feet) from patch panel to outlet Category 5e is the minimum standard for 10 / 100
or higher Mbps Ethernet unshielded twisted pair (UTP)
[8 conductor / 4 pair, 24 gauge] LAN drops and
patch cables. Owner may elect to implement UTP
cabling of a higher grade such as Category 6 at
their discretion or based on product availability in
market.
Shielded or plenum rated cabling is utilized as
dictated by governing code or applicable standards
as outlined previously in this Module.
Fiber Multimode Distance limitations vary depending upon the Used when distance limitations for copper cabling
light source used, the light source wavelength are exceeded but distance limitations do not war-
(850 nm or 1310 nm), the fiber characteristics (50 rant use of single mode fiber.
μm / 125 μm fiber or 62.5 μm /125 μm fiber)* and The fiber connector type is determined by the con-
potentially the speed of the connection (e.g., 100 nector types supported by the equipment vendor on
Mbps, 1 Gbps, 10 Gbps). the connected equipment.
In general, if there is a difference in the distance
limitations for 50 μm / 125 μm vs. 62.5 μm /125
μm multimode fiber, the 50 μm / 125 μm multi-
mode fiber covers a longer distance.
Consult specifications for equipment manufactur-
ers devices that are connected to the fibers.
* First number specified is the diameter of the
core (in micrometers); the second number speci-
fied is the diameter of the cladding (in microm-
eters) for devices connected by the fiber.
Fiber Single mode Distance limitations vary depending upon the Typically provided when distance limitations for
light source wavelength (1310 nm or 1550 nm) uti- multimode fiber are exceeded. However, single
lized in the equipment. Light sources that operate mode fiber is also used in Passive Optical Networks
at 1310 nm are typically used for short to moder- (PON) and DAS Networks without regard to dis-
ate distance applications, while light sources that tance.
operate at 1550 nm wavelength are typically used The fiber connector type is determined by the con-
for long distance applications. nector types supported by the equipment vendor on
Consult equipment manufacturers specifications the connected equipment.
for devices that are connected to the fiber.
Cable Length Calculations: When estimating cable lengths and limitations, make certain that the vertical (floor-to-floor) component
of the distance is included.

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1. Computers, access points, P.O.S. and other networked

equipment are typically supported by copper Ethernet
cabling. See Tables 2 & 3.
2. Questions regarding the appropriate use of cable types for
horizontal or vertical backbone cabling, etc. are addressed
during the design review process.
C. Cable Design & Management
1. Certification: Registered Communications Distribution
Figure 1 - Patch Panel - Designer (RCDD) certifies cabling designs. Proof of
Examples design certification is presented to CTR when submitted
for design review during the construction document phase.
2. Acceptance: CTR accepts the final design and placement
of cable.
3. Provide twisted pair patch cables complying with the same
standard as the station cabling.
4. Patch Panels:
a. At IDF locations, provide a CTR accepted horizontal
and vertical wire management system.
b. Avoid installations with more than two patch panels
in succession.
• Leave room in the rack immediately following the
two patch panels for network switches.
• When provided in twos, provide a wire manager,
one on each end, to border both.
c. Terminate cables at patch panels in
an orderly and logical fashion.
d. Provide cable labeling scheme consistent with the
Global Property Network Standard (GPNS).
• Guest Room Patch Panel Labeling Scheme: (Room
#) (Sequential Ethernet port within room) Example:
500 02 (Room 500, 2nd Ethernet port in room).
• Wall Plate Labeling Scheme: (Floor # and IDF let-
ter) (Sequential Ethernet port in room) Example:
4A 02 (IDF 4A, 2nd Ethernet port in room).
5. Documentation: Place copies of connecting documentation
within each distribution closet on wall mounted slot for
easy access and protection. Provide master documentation
(soft and hard copy) for all locations to CTR for future
reference and filing.
6. Cable Management: Provide Velcro type tie wraps
(preferred), screws, cross-connect cable, support hardware,
etc. and necessary components for complete cable
management.
7. Cable Length Calculations: When estimating cable lengths
and limitations, make certain that the vertical (floor-to-
floor) component of the distance is included.

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13A.3 Wireless LAN

A. General: Wireless LANs are required to provide guests
with Internet access in guestrooms, public areas (Function
Areas, F&B, Lobby, Pools, Fitness, etc.) and employees
with access to business applications in public and back
of house areas required to support business applications.
Contact your CTR for project guidance. LAN engineering
is required for VoIP access to business applications.
B. Site Surveys:
1. Conduct two mandatory wireless site surveys by a
qualified, CTR acceptable, wireless integrator to
ensure adequate signal throughout the project coverage
area. Depending upon the size of the property, the
initial desktop survey can be performed using a
passive (application generated) survey of signal and
noise statistics. The second physical survey must be
conducted following the completion of the wireless
installation.
a. Initial Desktop Survey:
• Conduct the initial survey by computer model-
ing based on construction documents.
• Identify architectural and structural elements
that obstruct or diminish wireless signal
strength.
• Conduct survey prior to completion of the low
voltage drawing.
b. Physical Survey:
• Conduct the second survey on site following
substantial completion of the exterior building
envelope (roof and walls) and interior partitions
to account for the impact of building materials
(drywall and windows) and sources of EMI /
RFI signal strength.
• Provide details on items not yet installed in-
volving water and large metal objects.
• Consider the presence of special coatings or
materials (e.g., UV) on windows if the interior
wireless access points are intended to provide
coverage of exterior areas.
c. Physical Survey Report: Include the following
information:
• Map of signal, noise and user performance
• Coverage by SSID
• Power level by access point
• The physical survey provides frame data rates,
packet retries and error rates.

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C. Power Over Ethernet (POE): Power is provided to the

wireless access points through the use of POE [IEEE
standard 802.3af].
1. The current standard for POE is outlined in the IEEE
802.3at standard.
2. When POE is utilized, there is an impact on the LAN
switch models / modules used and therefore on the
LAN switch infrastructure cost.
3. The use of POE may impact power and cooling
requirements for the IDF / MDF where POE switches are
located.
D. Wireless Access Point Antennas: There are many available
types of antennas used with wireless access points.
• Ensure the appropriate antenna types are provided for
the specific areas (e.g., wireless access points located
outside utilize antennas designed for exterior use).
• Ensure the Design Team is aware of the antenna dimen-
sions so they can provide the appropriate space in the
design.
• Contact the CTR for specifications of accepted Wireless
Access Point Antennas in compliance with the Glob a l
P r o p e r t y Ne t wo r k St a n d a r d s (GPNS).
E. Wireless Standards: Summarized in Table 2. Wireless access
points at MI properties support 802.11a / b / g / n. Detailed
wireless standards are defined in the current version of
GPNS 802.11 Wireless Requirements.
F. Wireless Access Points Installation / Configuration:
1. Install wireless coverage on guestroom floors as
determined by the Wireless Modeling and Surveys. This
typically equates to a ratio of one traditional wireless
access point for a maximum of 6 guestrooms assuming
a stick frame construction.
A Note About Wireless Access 2. Where dense construction materials are provided, a
Points ratio of 4 guestrooms or less for each access point
In converged networks, all wireless may be required. Consult the CTR for site specifics.
access points are considered capable
of carrying associate back office 3. Ideally, locate access points centered in the guestroom
traffic, regardless of their physical corridors, on ceilings or walls.
location at the property. 4. If providing an access point incorporated into a wallplate
network switch (such as Motorola 6511, Ruckus 7025 or
equivalent), provide minimum of one device for each
guestroom.
5. Secure wireless access points (for example, in locked
cabinets or in lockable covers) that carry from physical
access by unauthorized personnel.

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G. Wireless Connectivity to Outlying Buildings: Wireless

alternatives to wired connections to outlying buildings (golf
shops, beach bars, pool side, food outlets, maintenance
buildings, etc.) can be explored with CTR on a case by case
basis.
H. Acceptable Wireless Vendors: Acceptable vendors are defined
in the current version of the Global Property Network
Standard (GPNS).
Table 2 - Wireless LAN Standards
Wireless Maximum Frequency Range # Channels / Compatibility Comments
Standard Speed Non-over-
lapping
IEEE 802.11a 54 Mbps 5 GHz • Shorter range 12 / 8 • Incompatible with • Use of regulated frequency
than 802.11b and 802.11b or 802.11g band prevents signal interfer-
802.11g ence from other devices
• Signal more • 100 Mbps Ethernet con-
likely to be nection between switch and
obstructed by access point adequate
walls, floors, etc.
than 802.11b and
802.11g
IEEE 802.11b 11 Mbps 2.4 GHz • Better range 11 / 3 • Incompatible with • Use of unregulated fre-
than 802.11a 802.11a quency band means that
• 802.11b clients com- appliances (e.g., microwave
ovens, cordless phones, etc.)
patible with 802.11g can cause interference
access points (at 11 • 100 Mbps Ethernet con-
Mbps) nection between switch and
access point adequate
IEEE 802.11g 54 Mbps 2.4 GHz • Better range 11 / 3 • Incompatible with • Use of unregulated fre-
than 802.11a 802.11a quency band means that
• 802.11b clients com- appliances (e.g., microwave
ovens, cordless phones, etc.)
patible with 802.11g can cause interference
access points (at 11 • 100 Mbps Ethernet con-
Mbps) nection between switch and
access point adequate
IEEE 802.11n Over 2.4 GHz • Best signal 11 / 3 • Incompatible with • More resistant to signal
100 Mbps & range 802.11a interference from outside
per 5 GHz • Utilizes • 802.11n clients sources; May interfere with
nearby 802.11 b/g based
frequency Multiple Input are compatible with networks
band Multiple Output 802.11 b/g access • Power injectors for 802.11n
(MIMO) technol- points at the rela- access points adhere to
ogy to improve tive speed of those 802.3at that requires more
power than the 802.3af stan-
performance and standards dard that applies to power
capacity • 802.11 b/g clients injectors for 802.11 a, b, and
are compatible with g access points. This may af-
most 802.11n access fect Ethernet switch model /
points and any CTR module selection and power
acceptable 802.11n
access point

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13A.4 Cellular Phone Coverage

A. General: Multi- carrier cellular service with 3G / 4G network
coverage is required in all public areas, administrative
areas, guestrooms, meeting areas, and residences.
Good cellular phone coverage is frequently a consideration
when meeting planners and guests select a property.
A Note About Cellular Phone Lack of good coverage is costly in terms of lost revenues
Coverage Quality from discerning guests.
Good external cellular coverage does
not in any way guarantee good in-
B. Distributed Antenna System (DAS): (or similar alternative)
building coverage. While proximity Provide DAS in properties where in-building cellular
to a carrier’s tower is a major factor, a coverage from one or more of the major cellular carriers
property’s size, the building materials
used to construct it (e.g., steel, servicing the hotel’s geographic area is marginal or there
reflective or hurricane glass), and the is a strong desire to consolidate wireless technology used
technology used by the carrier can by property staff (e.g., utilize a single handheld device for
greatly impact the degree of RF signal
penetration into the building. two-way radio, paging and cellular).
1. Reference: For a high-level overview of the DAS
technology, space / power / HVAC requirements, other
considerations, and case studies, consult the Hotel
Technology Next Generation document. This document
can be obtained from the CTR.
2. Impact of Installation Timing on Cost: The cost to
install DAS technology during initial construction is 10
to 15% less than retrofitting an existing building with
DAS. Since each property is unique, each property
must be assessed by a CTR accepted, qualified wireless
integrator to provide accurate capital costs.
3. Head-End Equipment: For DAS installations, provide
approximately 28 m2 (300 sq. ft.) of space per carrier.

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13A.5 Convergence
A. General: MI’s converged network services, GPNS, offers
owners an opportunity to implement a more streamlined
low voltage cable plant and potentially eliminate various
cables.
Technologies that support converged services are chang-
ing rapidly and individual network solutions vary from
supplier to supplier, and may vary by specific application.
MI’s Hotel Technical Networking Specification are fully
outlined in GPNS documentation available by contacting
your CTR.
Only MI certified LAN Service Providers may be utilized
to deploy and support a converged LAN. Contact your
CTR for a list of the certified LAN Service Providers in
your market.
B. Advantages: Deploying converged networks provides:
1. Simplified network and vendor management
2. Improved network security
3. Greater flexibility
C. Implications: The deployment of a converged network
impacts the following:
• Switch functionality
• Switch model selection
• Switch module selection
• Switch / switch module quantities
• Switch configuration
• Cabling types and quantities
• Power requirements in computer room / MDF / IDF
• Cooling requirements in computer room / MDF / IDF
• Generator / UPS requirements
• Increased technical knowledge of IT personnel support-
ing infrastructure

A Note About
Converged Network Switches
In a converged network, all switches at the
property are considered capable of carrying
Associate back office traffic, including those that
service guestrooms and public areas.

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13A.6 Network Components

A. Router: MI provides a router that meets PCI Data
Security Standards and MI Standards.
1. The router provides the property with a connection
to MI’s data center and is managed by MI or an MI
assigned entity.
2. The router is installed in the Computer / Telecom Room.
3. In certain locations, provide a MPLS connection by a
MI assigned entity. Consult the CTR for information.
B. Switches: Obtain switch standards from the CTR. The
Owner is responsible for purchasing switches that comply
with MI specified Standards. Do not procure non-accepted
switch models. The approved network provider or property
systems manager is responsible for installing, configuring
and maintaining switches.
1. LAN Switches: Comply with MI Standards. Discuss
switch functionality requirements with the CTR and
verify that funds are budgeted in compliance with
Section 13A.5: Convergence.
2. Source: Purchase network switches through accepted
network providers. Obtain an accepted supplier list
from the CTR.
13A.7 Cable Termination Points
A. General: Table 3 provides information on the minimum
number of cabling access point or “drops” needed per area
to meet current IT infrastructure requirements. This table
serves as a guideline based on general IT demand and
usage by area. The CTR assists in determining the actual
number of points necessary based on projected usage or
utilization of each area.
B. Growth: It is extremely important to ensure that sufficient
cabling is installed to permit growth, particularly in back-
office and administrative areas.
A growth factor of 20% is required for the cabling backbone
(MDF to IDF connections). Installing sufficient cabling for
growth during initial construction is a minimum of 50%
less expensive than installing additional cabling at a later
date (the “pay as you go” model).
Locations vary based on project design, construction
and equipment layouts. The following are typical cabling
locations. Contact the CTR to clarify property specifics
and required cabling locations not listed.

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Table 3 - Network Cabling and Power Outlet Termination Points Calculation

Calculation for Minimum # of Termination Points Examples of Equipment
Location
Network Connections Power Outlets Used

Back-of-House
Administrative Offices 4 per workplace 4 per workplace Computer, Phone, Printer, Fax
Computer, P.O.S., Phone,
Call Center communication center 6 per desk 6 per desk
Printer, Fax, Key Encoder
2 additional per counter* (extra to
Commercial Kitchen* 2 per counter P.O.S. Printer, Phone
office space)
Receiving Area 4 per workplace 4 per workplace Computer, Phone, Printer, Fax
4 additional in area for networked
Engineering* 4 in area Monitoring Equipment
equipment* (extra to office space)
4 additional in area for networked
Housekeeping / Laundry* 4 in area Uniform Management System
equipment* (extra to office space)
Housekeeping Stores on floor 2 per area 2 per area Phone
Phone, Computer, Time
Employee Dining 4 in area for networked equipment 4 in area
Clock, P.O.S.
Employee Dining Kitchen 2 in area for networked equipment 2 in area Phone
n+4 for the seating capacity of the 2 each for the seating
Training Room Computers, Phone, Printer
room capacity of the room
6 additional for networked equip- IP VSS, Networked Equip-
Security Office* 4 additional
ment* (extra to office space) ment, Encoder
Employee Entrance 4 data per location 4 per location Time Clock locations
Front of the House
Computer, Phone, Printer,
Front Desk workspace 7 per station 7 per station Key Encoder, Credit Card
Terminal & Printer
Computer, Phone, Printer,
Concierge workspace 6 per station 4 per station
Encoder
Bell Man workspace 3 per station 2 per station Computer, Phone, Printer
P.O.S. Terminal Computer,
Restaurant Hostess 5 per station 5 per station Phone, Printer, Credit Card
Terminal
P.O.S. Terminal Computer,
Restaurant P.O.S. Station 5 per station 5 per station
Printer, Credit Card Terminal
P.O.S. Terminal Computer,
Bar 5 per work area 4 per work area Phone, Credit Card Terminal,
Printer
P.O.S. Terminal Computer,
Service Bars 4 per work area 4 per work area
Phone, Printer
6 per work area (extra to office 6 per work area (ad-
P.O.S., Phone, Printer, Gift
Retail Shop space) (additional for Bank Card ditional for Bank Card
Card Terminal
Terminals) Terminals)
2 additional per work area* (extra to 2 additional per work
Spa*
office space) area
6 per station (additional for Bank
Spa Front Desk 6 per station
Card Terminals)
Boarding Pass Printing: 1 per PC,
Business Center & Guest Business 1 per printer 2 additional per work
Computer, Phone, Printer
areas* Guest Use: 1 per PC, 1 per printer area
Communal table: 1 per table
7 per work area* (extra to office Computer, Phone, Printer,
Guest Floor Lounge Reception* 6 per work area
space) Encoder

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Specialty Locations

Calculation for Minimum # of Termination Points

Location Examples of Equipment Used
Network Connections Power Outlets
Ballroom, Meeting & Boardrooms Refer to Event Space Design and CTR Phone, Computer, Networked
Equipment
Guestroom Minimum 6 per room however may Individual quad (4) out-
require more pending room features. Wardrobe, Refrigerator, TV, PI.
lets behind TV stand, Minimum - One Cat 5e or higher
desk and bedside table at bedside with RJ45 jack for
analog telephone; two Cat 5e or
higher at desk with one RJ45 and
one locally accepted phone jack
(such as RJ45 for PI or phone);
One Cat 5e or higher at TV on
RJ45; and One coaxial cable be-
hind TV. May require additional
cables for suite phones, Energy
Management, in Room Control,
etc.
Computer Room 4 per work station
+ as determined by specification 4 per work station

Wireless Access Connection as determined during the wireless survey

Digital Signage Most digital signage requirements conform with standard Ether- Some digital signage locations
net cabling requirements. However, for some specialty locations require coaxial television feeds
there are vendors that still require a low skew cable to carry in addition to twisted pair.
video. Consult with your digital signage vendor prior to finalizing Review digital signage design
plans for digital signage cable pulls. Consider requirements for with your audio visual consul-
elevator / lift signage data points. tant for cabling requirements.

Closed Circuit Television (CCTV) Connection as determined by closed-circuit television require- See Module 16 for Video
ments Surveillance System (VSS);
coordinate requirements with
this Module.
Audio Visual (A/V) Determined during the AV requirements. (many systems use IP See Module 13C; coordinate
for distribution) A/V requirements with this
Module.

Phone Only Locations - See Module <13B>

Guest Elev. Lobby - all floors Conference Rooms General Area Storage
Service Elev. Lobby - all floors Aerobics Room Purchasing / Receiving
Fire / Engineering Command
House Telephones Exercise Room Rooms
Lobby Lounge House Telephone Receiving Area Elevator Machine Room
Men’s Lounge Spa (House
Lobby Lounge Pantries Telephone)
Women’s Lounge Spa (House
Guest Floor Lounge House Tel. Banquet Storage Tel.)
Pool Telephone Employee Lounge Store Rooms
Spa Reception Area Employee Locker Room Loading Dock
* Termination points required in addition to the number of ports specified in “Administrative Offices” specified termination points.
Identify additional areas based on the building diagrams.

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13A.8 Computer / Telecom Room

A. General: The Computer / Telecom Room design revolves
around the care and maintenance of the service equipment.
B. Functional Requirements: Provide the following:
1. Safe and secure location for server, PBX, computer and Figure 2 - Computer / Telecom
networking devices. Room - Server Racks
2. Stable and uninterrupted power required to maintain
equipment.
3. A temperature and humidity controlled environment
within the parameters indicated to operate the
equipment.
4. Connectivity to other devices inside and outside of the
Computer / Telecom Room.
5. Secure Storage: Provide a safe and secure area, 2.5 m x
3 m (8 x 10 ft) for equipment storage.
C. Location:
1. Avoid locating Computer / Telecom Room against outside
wall and exterior windows to avoid unauthorized access.
2. Account for flooding and locate above the flood plain
or storm surge level; always above the building ground
floor.
3. Avoid locations under housekeeping, kitchens,
guestroom water pipes and areas that are prone to water
flooding.
4. Avoid locating utility plumbing, heating sources and
systems adjacent to this room that present a risk to the
normal operations of a Computer / Telecom Room.
5. Avoid locations within 10 m (33 feet) of water pipes,
except for fire sprinklers.
6. Locate away from sources of electromagnetic Figure 3 - Work Station
interference (EMI) and radio frequency interference
(RFI) such as electrical transformers, copiers, radio
transmitters, sources of microwave transmissions,
electrical motors, electronic ballasts, etc.
D. Room Design:
1. The preferred design is a single room with two main
sections; one section for computer equipment and one
section for vendor supported equipment such as MATV,
telephone lines, DAS, etc. This arrangement simplifies
operational maintenance and provides ease of use in
converged networks.
2. Standards listed in this Module apply to Computer /
Telecom Room, regardless of room design.
3. The telecom equipment and property computer
equipment are secured in the following ways:

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a. Connectivity: If it is not possible to locate the telecom

and computer equipment in the same room, provisions
for connectivity between the rooms, via conduit, are
required. Provide accessible conduit end points of
sufficient size to allow for future additional cabling.
b. Separation: Some local jurisdictions require the tele-
com equipment be separate from the primary guest
systems. If the property’s computer equipment and
telecom equipment are located in the same room con-
tact your CTR for local segregation requirements.
c. Security / Access Control:
• Provide access doors to the Computer / Telecom
Rooms with a interrogative lock system (see
Module <16>) with audit trail (such as magnet
stripe or a RFID type lock). PCI standards require
audit logs for 90 days. If locks with a 90 day log
can not be procured, then purchase locks with audit
logs that are downloadable to a PC.
• Provide Video Surveillance System (VSS) camera;
Module <16>. Place camera such that it has a clear
view of individuals accessing and working in the
facility. Purchase VSS camera system with 90 days
video storage. Position camera so video can clearly
identify a person entering and exiting the computer
room and install the camera so it is tamper proof.
• Avoid unnecessary ceiling and floor penetrations
into the Computer / Telecom Room. When cable
runs are complete, firestop penetrations through
fire rated wall and floor assemblies and through
acoustic rated walls and floors.
Figure 4 - Computer / Telecom Room for 200 Room Property - Example

Min. 0.9 m (3’-0”)

u
Computer / Telecom Room Features

u Server Racks (4 shown in diagram)

 Work Station 
 Raised Floor

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13A - Information Technology Infrastructure Autograph Collection

d. Doors: Figure 5 - Cable Tray - Example

• Width: Use 1.1 m (3'-6") door to allow for
equipment. Do not use split doors.
• Provide with swing action, self closing mecha-
nism, and hinged on the interior.
• Provide with perimeter dust seals to maintain a
dust free environment.
e. Floors, Walls & Roof:
• PCI Standard: Provide solid walls, concrete or
masonry, on all four perimeter walls extending
continuous from floor slab to structure above
and sealed to avoid unauthorized access to
room. If room includes an exterior wall, an ad-
ditional wall may be required. Figure 6 - Raised Floor
• Do not permit floor and roof openings that could System - Example
provide computer room access or circumvent
security systems and access controls.
f. Window & Wall Openings: No external windows
and other openings are permitted within Computer
/ Telecom Room unless governing codes require
natural daylight or ventilation.
g. Ramp: Provide ramp if raised floor grade change
is required.
4. System Manager’s / Information Resources Field
Associate’s (IRFA’s) Office: Locate external to the
Computer / Telecom Room.
a. Work Stations: Provide space for four standard
work stations with continuous counter and acces- Figure 7 - Server Racks -
sible overhead storage cabinets. Example
b. System Manager’s / IRFA’s Office: If adjacent
to Computer / Telecom Room, separate from
equipment area by soundproof window and door
that limits office noise exposure to 90 dBA.
Discuss details with the CTR.
E. Size / Area:
1. Raised floor to ceiling requires at least 2.4 m (8 feet) to
allow for the standard 42U racks.
2. Provide adequate space and access clearance for
equipment and personnel. Verify area and location
during design programming phase.
3. The example layout of the Computer / Telecom Room
is shown in Figure 4 and Figure 8.

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Figure 8 - Computer / Telecom Room for 300 to 500 Room Property - Example Plan.


Computer / Telecom Room Features

u u System Manager’s / IRFA’s Office

 4 Standard Work Stations

Computer Room   Observation Window

 Ramp (only for raised floor)

 Cable Tray

 Raised Floor

 HVAC Unit

Min. 1.2m (4’-0”) 

Example floor plan requires adjustment based

 on property size, equipment requirements, and
governing codes.




u

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13A - Information Technology Infrastructure Autograph Collection

F. Features:
1. Flooring:
a. Provide a raised floor with antistatic removable
tiles tightly installed to avoid dust penetration
[20 cm (8 inches) above sealed concrete slab].
b. Prior to installing the raised floor system, paint
the concrete subfloor with epoxy paint or quality
deck paint to reduce concrete dusting and flaking.
c. If a raised floor is not possible, cover floor with
antistatic flooring.
d. Provide adequate drains below raised floor and
non-raised floor areas. Slope floor to allow proper
drainage and avoid standing water.
e. Provide grill tiles for air flow at locations desig-
nated for racks.
2. Rack Systems:
a. Racks securing property systems are locked at all
times. Computing equipment is located in lock-
able racks.
b. The minimum distance between rack rows is
1.2 m (4'-0″) and in front and back of doors at least
0.9 m (3'-0″) free space. Racks allow for free-flow
of air from front to back.
c. Place computer and telecom equipment in sepa-
rate racks.
d. If a raised floor is not possible, install ladder racks
for cable management within the room.
e. Consult CTR to assist with planning of rack lay-
outs to optimize space and to provide inter-con-
nectivity of racks and systems.
3. Walls:
a. Design and provide exterior, above and below grade,
wall construction that prevents moisture penetration.
b. Paint all interior walls.
c. Cover telecom portion of the room with 19 mm
(¾ inch) thick fire retardant plywood for:
• The Telephone Company (Telco) Network /
PTT (Post, Telephone, & Telegraph)
• Minimum Point of Entry (MPOE)
• Private Branch Exchange (PBX)
• Main Distribution Frame (MDF)

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Figure 9 - Air Flow Diagram

Hot Air

HVAC Unit Front Equip Back Back Equip Front

Rack Rack

Cool Air Cool Air

Raised floor ventilation concept shown. Solid floor concept is similar.

G. HVAC System Requirements: Room HVAC is designed per Module

<15>.
1. Provide air conditioning to maintain room at constant
temperature of 20° C (70° F) ± and a humidity of 50% or
less.
2. Air conditioning system is dedicated to the Computer /
Telecom Room and is separate from other building systems.
3. Design: Provide 2 air conditioning units sized to handle
65% of the peak load so that the maintenance or short term
failure of one unit will not affect equipment performance.
4. Controls: Provide air conditioning system with a humidity
and temperature gauge connected to the Building
Automation System (BAS).
5. Air conditioning is designed so the airflow flows from the
front of the rack to the back. See Figure 9.
6. Detector: Provide moisture detection sensors connected to
the BAS.
7. Backup Power: <15C> Connect air conditioning system to
backup power, separate from Computer / Telecom Room
power.
H. Electrical:
1. Provide high and low voltage power for racks. Contact the
CTR for specifics.
2. Power for the Computer / Telecom Room is a dedicated
feed from the emergency distribution switchboard through
one or more UPS units, treating and backing up the feed
for 15 to 20 minutes. This feeds a circuit breaker panel
board within the Computer / Telecom Room. Optional
“whole room” UPS is recommended.
3. Provide a separate power circuit for utility appliances.
Provide three to four convenience outlets for appliances
(i.e. vacuum cleaners, fans, etc.) and label accordingly.

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4. Refer to the IR Continental Supplement and contact the

CTR for additional specifications on power receptacle
deployment for:
• Raised floor design
• Aerial cabling design
5. Provide dedicated power with an isolated ground.
6. Circuit breaker panel for Computer / Telecom Room is
dedicated to the room.
7. Provide the Telephone Utility demarcation point with
a ground for network facilities. Install an accessible
route between the external demarcation point and the
Computer / Telecom Room to allow for additions.
I. Grounding:
1. Provide proper grounding in accordance with TIA /
EIA-607 Telecommunications Bonding and Grounding
Standard, the current National Electrical Code and
applicable governing codes.
2. Grounding is required for racks, cabinets, raceways,
cable trays and associated hardware that have the
potential to act as a current carrying conductor.
J. Lighting: Provide rooms with emergency lighting systems.
See Module <15C>.
K. Fire Protection & Life Safety:
1. For Fire Protection & Life Safety measures, see Module
<14>.
2. Provide wire basket guards over fire sprinklers to avoid
accidental contact and discharge.
3. At larger Computer / Telecom rooms, consider providing
an accepted, dedicated water mist sprinkler system to
minimize water damage to equipment.

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13A.9 Intermediate Distribution Frame (IDF)

A. General: IDF Closets house the wiring and electronic
equipment used to connect user work stations to the MI
communications network.
• These closets are designed and intended for the intra-
building distribution of centrally managed telephone,
data com­munications and video services and are not
used to support other building utilities. Locate closets
so station wiring adheres to the distance limitations
imposed by the Ethernet standards.
• Locate IDF Closets with direct access from public or
back of house areas and not in guestrooms or other areas
where access might disturb guests.
• Locate closets away from dust producing areas such as
laundry, linen closets and other potential areas of towel
lint and fibers.
• Secure room with a mortise interrogative lock system
(see Module <16>) with audit trail (such as magnet
stripe or a RFID type lock) and compatible with the
guestroom system. PCI standards require audit logs for
90 days. If locks with a 90 day log are not available, then
provide locks with audit logs that are downloadable to
a PC.
B. Dimensions:
1. Size: IDF Closets serving up to 100 outlet locations are
1.8 x 2.4 m (6 x 8 ft.) minimum.
2. If more than 100 outlet locations are anticipated, the
IDF Closet is sized on a case by case basis.
3. Ceilings: 2.7 m (9 ft.) minimum in height; false ceilings
not allowed.
4. Door: 0.9 m (3 ft.) wide and 2 m (6′-8″) high minimum,
open outward, with an electronic lock.
C. Interior Finishes:
1. Dust: Provide interior finishes to minimize dust.
2. Light: Provide light colored finishes to enhance lighting.
3. Walls: Solid, concrete or masonry walls are preferred.
D. Lighting:
1. Minimum: 550 Lux (50 foot-candles), measured 0.9 m
(3 ft.) above the floor.
2. Location: Install at 2.6 m (8′-6″) above floor at ceiling.
Avoid wall mounted fixtures.
E. Electric Power:
1. Power is rack mounted.
2. Electric circuits for network switches are supported by
the UPS and property standby generator. Consult with
the CTR for local / continental specifics.

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3. Labeling: Clearly mark service panel location and breaker

positions.
4. Grounding: Provide access to the main building grounding
electrode.
5. Backup Power: Supplied by building standby power
system. See Module <15C>.
6. Additional Electric Power: May be required; determined in
the review process.
F. Environment:
1. Temperature and Humidity: Maintain temperature between
10° C and 27° C (50° F and 80° F) with 30% to 75% relative
humidity, non condensing.
2. Continuous Operation: The ventilation system for the
IDF Closet operates continuously and is monitored by the
Building Automation System (BAS).
Dedicated cabling to all RJ45
3. Ventilation: Provide exhaust ventilation to dissipate heat jacks is required. No looping
generated by the equipment. An IDF serving 32 guestrooms or daisy chaining of structured
cabling permitted
may produce 5,000 BTU / hr. Actual requirements vary
depending on the project. Contact the CTR for specific
network design.
4. Capacity: If the IDF Closet serves a large number of
rooms, more than one floor or additional equipment, a
corresponding increase of ventilation or cooling capacity
is required.
G. Closet Penetrations:
1. Floor: For vertically stacked closets, provide a minimum of
two 100 mm (4 inch) penetrations per closet.
2. Bushed Sleeve: Provide at each penetration. Bushed sleeve
extends 25 mm (1 inch) above floor.
3. Location: Penetrations are clustered in the specified closet
stack.
4. Conduit: Penetrations for horizontal conduit or cable tray
runs that use ceiling pathways are near ceiling level.
5. Additional Penetrations: May be needed depending on the
density of network devices required.
H. Closet Linkage:
1. Multiple IDF Closets: Closets are interconnected by
horizontal cable pathways when multiple IDF Closets are
on a single floor.
2. Drop Ceiling: If used, the IDF Closets are linked using
cable ladder that is 300 mm (12 inch) wide and 100 mm
(4 inch) deep.
3. Conduit Radius: Conduits entering the closet through a
90 degree bend from either floor or ceiling have a bend
radius of 0.46 m (18 inch) for 50 mm (2 inch) inside
diameter (ID) or less.

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4. Conduits with greater than a 50 mm (2 inch) ID have a

radius ten times the conduit ID.
5. Pull Cords: Provide in all conduits.
I. Fire Protection & Life Safety: See Module <14>. Provide
wire basket guards over fire sprinklers to avoid accidental
contact and discharge.
13A.10 Property Facilities
A. Main Lobby: The central meeting area of the property. Based
on the design of the space, when the lobby or adjacent
lounges have guest seating areas, provide ample power
outlets at each seating space for guests to ‘plug in’ their
equipment.
Install power outlets not directly visible to guest, but easily
accessible. In addition, provide wireless Property Internet
(PI) throughout the entire space.
B. Guestroom Layout: A generic guestroom cabling guide
follows; contact the CTR for Brand specific requirements.
1. Cabling:
a. Category 5e or higher cabling supports the fol-
lowing systems:
• Voice Services - 1 RJ45 termination per tele-
phone (desk, bedside, bathroom, suite living
room)
• PI connectivity - consult CTR for project
requirements.
• Digital TV / IP TV - consult CTR for project
requirements.
• Wireless Internet Access Point
• Mini bar controls (option)
• Environmental controls (option)
b. Provide COAX and Ethernet cable for TV
• Guestroom
• Suite
• Bathroom (option)
c. Guestroom cable specifications follows the generic
building cabling outlined in Section 13A.2: Wired
LAN.
• Guestroom Generic Cabling: Class Category
5e or higher.
• Guestroom outlets home run from the
Intermediate Distribution Frame (IDF).
• Cables terminate in Category 5e or higher RJ45
jacks with connections to follow the TIA / EIA-
568-A Standards.

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Figure 11 - Guestroom Technology Layout & Desk Mounted Connectivity Panel - Example

1
Stereo
Set top box
Mini bar E
Closet (Option)

Main TV

3
See Suite Configuration Below

F
A
B
Note: This plan illustrates a generic
C guestroom. See Module <7> for example
D
4
guestroom configurations and see the
project Facilities Program.

Bathroom
Set top box

RJ45 Socket (Female) Suite Configuration

RF connector A
B
Embedded in desk or fixed on wall; coordinate with interior design. C
D
Connectivity Panel
Continued from Above

Volume control on the wall (required if bathroom LCD and set top box are not installed)

A Telephone RJ45 Cable (Male)

Set top box

1 x Cat 5e or higher cable for each telephone port, back to floor IDF directly.
Second cable for kitchen wall phone in Suites.
See other drawings for detailed cable type and connectors.
B PC Internet Services
Consult the CTR for continental / market requirements.
1 x 5e or higher cable, connect directly from port back to floor IDF data
patch panel. Use second cable for Suites. Required In Wall Cables Standard Room
C Digital / IP TV Services RJ45 Cable (Male) Option In Wall Cables
Consult the CTR for continental / market requirements. Connectivity Cables
1 x 5e or higher cable, connect directly from port back to floor IDF data
patch panel.
Second cable for Suites (in some markets, VOD services may not be legal 1 Interconnecting cables supplied by set top box vendor.
or available).
2 See other drawings for detailed cable type and connectors
D TV Services COAX Cable (Male)
for TV / DVD / Stereo / Connectivity Panel / STB etc.
(only if required locally or by vendor)
1 x COAX back to provider head end from main TV . 3 Stereo / DVD per market request.
1 x COAX from main TV to replication TV .
4 90 m (295 feet) distance limitation for Cat 5e or higher
Continue to Suite if applicable. cable from socket to guestroom IDF data patch panel or to
E See other drawings for detailed cable type and connectors guestroom wallplate switch location.
Wireless Internet Service
1 x 5e or higher cable back to floor IDF data patch panel.
Internet & WiFi Phone Access Point (not shown) Notes:
Point (5e or higher for AP and / or antenna) wireless coverage for rooms. This drawing is limited to the IT requirements. For other power
Equipment placement point must be outside guestroom with requirements such as housekeeping and decorative lamps, refer to
sufficient space around equipment to avoid interference and have electrical and interior design drawings. Also, refer to interior design for
easy service access. All cables located away from any in-place furniture layout.
electrical or non-ethernet cabling, plumbing or similar piping /
- Speakers shown in this diagram are for entertainment purposes only.
conduit.
Emergency Announcement speaker for Life Safety not shown.
F Mini bar (option) RJ45 Cable (Male) - See the “Guest Room Writing Desk IT Configuration Diagram” for
1 x 5e or higher cable, connect directly from port back to floor IDF data more details.
patch panel.

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Figure 12 - Connectivity Panel (optional)

2. Connectivity Panel (optional): Consult with the CTR and

see Module <7> to verify the criteria for providing optional
guestroom Connectivity Panels as defined by the Brand
and property location.
Figure 10 - Connectivity Panel
The Connectivity Panel is easily accessible and convenient,
(optional)
an all-in-one multimedia hub, providing guests with
multiple audio / video inputs to interface their personal
electronic devices with the in-room technologies (such as
the TV).
a. Connectivity Elements on the Connectivity Panel are:
• Power (based on individual country laws, provide
multi adapter where allowed by law)
• Audio / Video (A / V): Audio is stereo PC RGB
MP3 connectivity (MP3 / 4 / x player, iPod)
• HDMI (High Definition Multimedia Interface) -
enhanced solution: Recommended
• USB - enhanced solution: Recommended
• Data: Recommended
• For availability of some elements, refer to
Continental Supplement for specifications.
• Provide auto-sensing connectivity (such as to
automatically enable the TV to switch to the remote
device when plugged in).
b. Location at Desk:
• Place the Connectivity Panel on the desk or wall
in proximity to the desk where the guest has easy
access to the Connectivity Panel components.

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• Consider placement so that it is not obtrusive, but

easily located and usable by guests.
c. Installation:
• Deep flush box required to accommodate the cable
and connector with a minimum depth of 5 cm
(2 inch).
• Installation must not compromise cable bending
radius.
• Wall Rating: Verify and maintain wall fire and
acoustical rating at wall penetrations between the
TV and desk.
• Specifications: Contact the CTR for installation
specifications and details.
• Cable Length: Verify maximum cable length
for solutions deployed. Provide 0.61 m (2 ft.)
service cable loop at the TV for easy and flexible
connections.
d. Cabling Planning:
• Ensure the length does not exceed manufacturer’s
stated maximum dimensions - especially for USB
/ HDMI cables.
• Provide the appropriate cable type.
• The conduit in the wall accommodates the cables
(in some cases multiple conduits are installed).
e. Connectivity Panel Planning: Configure power outlet
access to allow for simultaneous usage of large
electronic accessories and transformers.
C. Front Desk, Concierge & Bellstand: Because of the different
computer equipment design and constantly changing form
factor of computers, printers and peripherals, contact the CTR
for the current millwork document for equipment sizes before
finalizing dimensions and the desk design. Figure 13 - Guest Relations
1. Provide locations for the following technology related Desk - Example
components. See Module <2>
• Computer
• Keyboard & mouse
• LCD screen monitor
• Printer
• Key encoder
• Credit card terminal
• Credit card printer
• Phone (Depends on PBX hardware vendor. Contact
the CTR)
• Other (such as parking equipment)
2. Locate the equipment out of sight from the guest, but easy
accessible and in a good workable location for employees.

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3. Monitor: Provide a 45 degree viewing angle for the

LCD screen.
4. Ventilation: Provide ample airflow around the following
components:
• LCD screen
• Printer
• Computer (most computer designs utilize front to
back or side to side equipment cooling).
5. Design: Provide ample, dedicated space (to prevent
overheating and to allow for installation) and appropriate
locations for the following:
• Keyboard: Locate with ample adjacent space for left
as well as right handed mouse operations.
• Monitor: Standard LCD (space used accom­modates
a minimum 19 inch standard LCD screen).
• Station: One computer per station.
• Equipment: Space to accommodate CTR specified
PC.
• Cables: Accommodate ample space at the back of
the connected equipment. Locate for easy access and
connection point that is integrated into millwork.
• Standby Power: Local UPS connected to the com-
puter, monitor and other critical equipment. Review
with CTR for requirement based on country situation.
• Printer: Large laser printer per station utilizing printers
with 2 paper trays added with access to front and back
to change paper and toner and clear paper jams.
6. Cable Tube: Provide a cable tube from the top of the desk
(monitor, keyboard, mouse) to the computer equipment, UPS
location in the lower desk to properly arrange cables.
7. Power: Provide a minimum of 7 power outlets above
the work counter of the desk for all devices (monitor,
key encoder, credit card terminal and others) and at the
computer location (computer, UPS).
8. Dot Matrix Printers: Provide an additional location for
dot matrix printers in locations where fiscal facturas /
Fapio are a governmental requirement.
9. RJ45 Cable Termination Points: Provide per station as
outlined in Section 13A.7: Cable Termination Points.
• Locate termination points at the upper half of the
desk, out of guest sight, and located where the cables
can be connected to key card encoder, credit card
terminals, phones and other devices.
• Termination points are also located at the lower half
of the desk for computer and printer access.

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D. P.O.S. Restaurant:
1. Provide location for the following technology related
components. Discuss with CTR for details.
Figure 14 - P.O.S.
• P.O.S. Terminal
Restaurant - Example
• LCD Touch Screen
• P.O.S. Slip Printer
• P.O.S. Fiscal Printer
• Credit Card Terminal (option)
• Cash Drawer (option)
• Phone
2. Locate the equipment out of guest sight, but easily
accessible and in a good workable location for the
employees. Locate away from heat and moisture
sources.
3. Ensure ample airflow or cooling around the computer.
Most computer designs utilize front to back or side to
side equipment cooling.
4. Provide ample space for cables at the back of the
connected equipment.
5. Provide a cable tube from the top of the desk (monitor,
keyboard, mouse) to the computer equipment, UPS
location in the lower desk to properly arrange cables.
6. Provide a minimum of 6 power outlets above the work
counter of the desk for various devices (monitor, key
encoder, credit card terminal, etc.) and at the computer
location (computer, UPS).
7. Provide space for a local UPS connected to the computer,
monitor and other critical equipment.
8. Provide RJ45 cable termination points per station as
outlined in Section 13A.7: Cable Termination Points.
9. Locate termination points out of guest sight and at
a location where the cables are connected to P.O.S.
terminal, credit card terminals, phones and other
devices without being visible to the guests.
E. Property Internet (PI):
1. PI: A property system service that provides guests
with PI connectivity from their personal computer
equipment to access the Internet from the guestroom
or public spaces.
Obtain an MI approved guest PI service provider from
the CTR’s approved provider list.
2. Network Connections: The CTR provides detailed
network documentation for active network components
and software, and requirements for wired and wireless
connections.

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a. Module <13> addresses low voltage cabling require-

ments in order to support the active components.
b. Design low voltage cable plant considering all
Ethernet network systems for guests, employees,
telephones, wireless access points, cellular signal
enhancement equipment and building systems.
3. Standards & Resources:
a. CTR Representative: Consult with the CTR
representative to obtain the IR Design Supplements
(Property Internet Brand Strategy Standard) that
include relevant project documentation, active
networking equipment standards and current
accepted vendor list.
• IR Design Supplements include relevant infor-
mation specifically for MI’s low voltage cabling
requirements.
• The CTR assists with design, budget estimat-
ing, and procurement of the active network
system components.
b. Building Industry Consulting Service International,
Inc (BICSI): Comply with the design principles, de-
sign and implementation for the in-building Ethernet
service network.
c. Consultant: MI recommends engaging a qualified
hospitality industry technical design specialist
who is a Registered Communications Distribution
Designer (RCDD) with BICSI.
F. Audio / Visual Facilities: See Module <13C>
G. Loss Prevention: See Module <16>

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13A.11 Property Systems

A. Systems Matrix: The following Property Systems Matrix,
indicates systems required or recommended for MI properties.
Equipment size, location, power requirements and BTUs are
current as of the publication of this document. Check with the
CTR to ensure information is current and appropriate to meet
property IT specifications.
Property Systems Matrix
X = Required Location
Applicable Above Equipment Power Va
O = Optional
“Marriott Residences On Property Property

Note: This list is not

(non-membership)”

complete, but shows the

Computer Room

Low End Server

Marriott Hosted
Marriott Hotels

most common systems in Telecom Room

High Server
the property. Contact MI
for additional systems. Other

BTU
Function ASP

Va
File & Print Server x x x x 550 1800
Authentication Server x o x x 520 1700
Property Management System x o x x x 1100 3600
(PMS)
Interface Servers x o x x 1140 3400
Sales & Catering System x x x x 550 1800
Reservation Systems x o x
Revenue Management System x o x
Accounting System x x x x x 550 1800
Time Keeping System x x x x x 550 1800
Human Resources System x x x x x 550 1800
Payroll System x x x x x
Key Card System x o x x 520 1700
Credit Card Interface System x x x x x
Spa Management System x x x 550 1800
Point of Sale System x o x x 550 1800
Retail Inventory System x x x x 520 1700
Food & Beverage Inventory o x x x 520 1700
System
Club Membership System x x 550 1800
Engineering Management x o x x x 550 1800
Depends
Building Management o o x o x on System
Depends
Golf Management System o x o x on System
Guest Recognition / Response x x x
System
Digital Signage o o x x 520 1700
Music Management System o o x x 520 1700
Depends
On Demand Video System x x on System
Depends
Property Internet (PI) x o x on System
Concierge Systems x x x x 520 1700
Phone System (PBX / Voice Depends
x x x
Mail) on System
Call Accounting System x x x x x 520 1700
Document Archiving x o x x 520 1700

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13A.12 Continental Contacts

Marriott International Continental Technology Representatives
(CTR) are assigned to projects by the Continental Vice Presidents
of Global Information Resources. The contact information for the
Continental Vice President of Global Information Resources is as
follows:
Figure 15 - Global Continents
Global Continents AMERICAS
Welch, Pat – CVPIR
 + 1 617 510 5577
 + 1 781 735 0503
 [Link]@[Link]

ASIA PACIFIC
Bookallil, Martin – CVPIR
 + 852 2192 6000
 + 852 2192 6060
[Link]@[Link]

Hawaiian EUROPE
Islands included Tattersfield, John – CVPIR
in  + 44 20 7012 7358
Americas  + 44 20 7012 7369
Continent [Link]@[Link]

MIDDLE EAST & AFRICA

Ibrahim, Waleid – CVPIR
 + 971 56 603 2610
 + 971 44407740
 [Link]@[Link]

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STANDARDS

MODULE

13B
TELECOMMUNICATIONS

May 2014
13B - Telecommunications Autograph Collection

Contents
13B.1 System Description 1

13B.2 PABX Telephone System 2

13B.3 Telephone Extensions 4

13B.4 Other Communication Systems 5

13B.5 Telephone System Equipment Room 6

13B.6 Acronyms / System Criteria & Guidelines 8

13B.7 Systems Criteria & Administrative Telephone Guidelines 9

Module Organization
• This Module is a part of an integrated series of 17 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes related information.
Marriott Confidential & Proprietary Information
The contents of the Design Standards are confidential and proprietary to
Marriott International, Inc. and may not be reproduced, disclosed, distributed
or used without the express permission of an authorized representative of
Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights reserved.

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Telecommunications
13B.1 System Description
A. Telecommunications: MI criteria requirements for
telecommunications focus on three functional areas;
telephone system, voice mail system and call accounting
system.
1. Quality: Each system shall be a "state of the art"
MI Project Contact
processor based system configured and designed for
Marriott International - “MI” - is the
corporate entity that manages this the hospitality industry.
Brand and all MI hospitality Brands. • PBX System: Provide to support traditional
Contact the MI Design Manager for the proprietary digital telephones, industry standard
project specific manager referenced
by the term “MI” throughout this analog telephones, proprietary IP telephones and SIP
Module. based IP telephones.
• Telephones: Meet governing regulatory requirements
such as those provided by the Federal Communications
Continental Technology Commission (FCC) related to hearing aids worn by
Representative (CTR) hearing impaired guests.
At the initiation of the project design, 2. Coordination: Systems shall be compatible and be able
contact the CTR to outline system to interface with each other, and with the Property
requirements based on the project
location, site, operations and regional Management System (PMS). <13A>
systems. 3. Approvals: The PMS and the Telecommunications
Systems require MI acceptance for use in the country of
installation. The PBX shall also be compatible with the
Public Switched Network in the country of installation.
B. Administrative Telephone Guidelines: The telephone system
guidelines listed in this Module identify specific telephone
station requirements in each functional space within the
property.
1. The guidelines define a "typical" system, therefore
quantities vary based on the size, design and specific
property program.
2. Variations may be required due to operational "customs"
in a particular country and the project’s competitive
marketplace.
3. Customizing the guidelines for a property is performed
in consultation with MI Operations and the CTR <13A>.

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13B.2 PABX Telephone System

A. General: Design system to accommodate property require-
ments for complete guest, administrative and property
operations.
1. CTR confirms availability of adequate telephone
service, service connection location, and name and
address of telephone operating company representative.
2. The Owner purchases the PABX telephone system.
3. See Module <13A>, Section 13A.7 for additional
information.
4. Design Documents: Design Team documents include
space, power, conduit and environmental requirements
coordinated with equipment suppliers.
5. Requirements: MI provides the Owner’s Systems
Consultant with detailed telephone system requirements.
B. Telephone Equipment Room: See <13A>, Section 13A.8.
Provide a dedicated space within the Computer Room
or a dedicated room for telephone equipment, UPS
(uninterrupted power source), and backboard. Consult the
CTR for specific Continent requirements and provide the
following:
1. Adequate room size for planned and related equipment.
2. Submit to MI for acceptance an equipment room
drawing that defines the coordinated equipment plan. A
diagram that defines the preferred layout is referenced
in Module <13A>.
C. Guestroom & Suite Telephones: <7A>
1. Extension Lines: Minimum of one telephone extension
line to each Guestroom and Suite. Contact the CTR
for other Brand specific telephone line and phone
requirements.
2. Guestrooms: Provide a minimum of one telephone at
bedside nightstand.
3. Suites: Typically, require more than one phone. Provide
handset phone types at the following locations:
• Bedside: corded phone
• Desk: cordless phone
• Pantry: corded wall phone
4. Guest Lounge Level Rooms: Typically, locate another
phone (cordless handset) at desk (may include speaker
phone features, if required by project).
5. Phone Types: One phone is required to function during
power failure.
a. Corded Handset: Wired to powered phone
connection

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b. Cordless (or wireless) Handset: Highly recom-

mended. Provide with a powered base station and
battery back-up handset or other method so phone
functions during power failure.
6. Cellular Phone Coverage: Provide in guestrooms and
throughout guestroom and suite areas.
7. Accessibility: For person with disabilities, include the
following:
a. Provide telephones with volume control handsets
and text telephones as required by governing ac-
cessibility regulations.
b. Mount accessible phones at required mounting
height and clearance.
D. Public Phones (if available): Comply with Interior Design,
finish requirements, ADA requirements and the following:
1. Conduit and electrical power to each phone and proper
back panel housing.
2. Locate one house phone at pay phone enclosure and
provide a house phone jack immediately below the
counter.
3. Verify phone height for chair operation.
4. See Module <2> for “Public Telephones”.
E. Function Spaces: In meeting facilities and pre-function
areas, provide telephone jack outlets.
1. Locate phone jacks in wall base, grouped with other
media facility connections.
2. Provide jacks with direct in-line access (to bypass
operators), when requested by guests.

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13B.3 Telephone Extensions

A. General: The system installer prepares a listing of the
property telephone extensions.
1. Contact the CTR <13A> for detailed extension plan.
2. Installer walks the property with property pre-opening
team and designates room names, staff position for each
phone, pager, fax machine and modem connection.
B. Extensions: The following is a representative listing of
major extension groups:
• 9 = Outside Line
• 0 = Operator
C. Guestrooms: Use 3 to 4 number guestroom number for the
main guestroom phone line.
• Dial 7 or 8 before the number for calling room to room
• Provide direct dial buttons on guestroom phones for
various guest services.
• 2000 = House Phones
• 2400 = Lounge
• 2500 = Fitness Center
D. Offices & Services: Use a four digit dialing plan with the actual
numbering determined by the individual property design
and DID number availability from the Local Exchange
Carrier.
• 5000 = Executive Offices
• 5100 = Sales and General Offices
• 5200 = Accounting
• 5300 = Human Resources
• 5400 = Quality / Training
• 5500 = Security Office
• 5555 = Security Hot Line
• 5600 = Front Desk, Concierge, Bell Captain
• 5700 = Retail / Guest Services
• 5800 = Housekeeping / Laundry
• 5900 = Engineering
E. Food & Beverage / Banqueting: Use a four digit dialing plan
with the actual numbering determined by the individual
property design and DID number availability from the
Local Exchange Carrier.
• 6000 = Restaurant Reservations / Business Center
• 6100 = Banquet Services / Pre-function
• 6200 = Stewarding / Pantries
• 6300 = Lobby Lounge & Bars
• 6400 = Restaurants
• 6500 = Exterior F&B
• 6600 = Room Service
• 6700 = Kitchens

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13B.4 Other Communication Systems

A. Equipment - General: Provide other communications equipment
that may include, but not limited to, the following:
• Radios
• Pagers
• VOIP Wireless telephones <13A>
• Cellular Telephones: Commercially available with push
to talk capability <13A>
B. Radios:
1. System Frequency: UHF, VHF, DCT or other accepted
frequency within the country of installation.
2. Control Base Station: Provide desktop microphone
and locate in Security Office <16>.
3. Channels: Four channels minimum to address
the property departments (Security, Engineering,
Housekeeping, etc.) and one channel for emergency
calls transmitted to all channels at once. At larger
properties provide additional channels as needed by
other departments.
4. Repeaters: Locate centrally, two or more repeaters,
power splitter, two antennas (one on roof, and one in
engineering shop) and provide one repeater with paging
capabilities. More repeaters may be required based on
the property design.
C. Portable Radios: 2-way portable radios.
1. Consult with CTR to determine quantity based on
property size and use by Security, Engineering and
Housekeeping.
2. Designate for Security, Engineering and Housekeeping
and provide departments with pager backup.
3. Provide electrical outlets at each department recharging
station.
4. Provide under Operating Supplies & Equipment (OS&E).
D. Pagers / Mobile Handphones: Provide under OS&E.

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13B.5 Telephone System Equipment Room

A. Program: See Module <13A>, Section 13A.8 for additional
information. Provide for telephone system equipment, voice
mail system, call accounting system, (UPS) battery backup
system, maintenance terminals, cable / wire terminations
for systems and patch panel.
B. Size / Area: The property size determines requirements, for
example, room sizes may vary as follows:
Number of Guestrooms Equipment Room Size
300 Rooms 2.7 x 4.9 m (9 x 16 ft.)
500 Rooms 2.7 x 5.8 m (9 x 19 ft.)
750 Rooms 2.7 x 6.7 m (9 x 22 ft.)
C. Location: No farther than 305 m (1,000 ft.) from attendant
consoles and above the water table, flood plain and away
from water and moisture sources.
D. Room Environment: Provide a computer room like
environment and locate in close proximity to, or within the
Computer / Telecom Room <13A> <15A>.
1. Design room free from radio frequency interference
including x-ray equipment, hand held transceivers,
radar, radio, microwave, TV transmitters, electrical
transformers etc. unless specifically designed to work
in conjunction and proximity of telephone equipment.
2. To prevent interference from electromagnetic or static
fields, locate the telephone equipment cable risers and
chases away from major electrical equipment such as
large motors, elevator equipment rooms, transformers,
electronic ballasts, etc.
3. Design space as relatively dust free and moisture proof.
4. Avoid locating water pipes in room. Provide drainage
for water cooled air conditioning system properly
routed away from the room. Do not locate room at base
of, or immediately adjacent to, vertical plumbing risers.
5. If in-room entertainment equipment (such as a movie
system) is located in telephone room, provide more
space, power and comply with room environmental
requirements described above.

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E. Main Distribution Frame (MDF): Provide one wall, the length

of the room (longer dimension wall, if rectangular), with
clear space, unbroken by doors, windows, vents, etc. for
placement of MDF.
1. MDF Backboard: 19 mm (¾ inch) plywood (one side
finished) with one coat of fire retardant paint or as
required by governing code.
2. Mount MDF backboard on clear wall and attach to
furring strips offset 10 cm (4 inch) from wall on 60 cm
(24 inch) centers.
F. Floor: Provide anti-static, vinyl composition tile to eliminate
uncontrolled ground paths and electrostatic charges.
1. Never use carpeting on floor.
2. Prefer, 20 cm (8 inch) high, accessible computer floor.
Design access floor system to support 113 kg / 900 cm²
(250 lbs. / sq. ft.) minimum load.
3. When access floor is not provided, mount telephone
system on 24 cm (9.5 inch) raised concrete pad above
the lowest floor level.
G. Fire Protection: See Module <14>. Obtain acceptance from
Marriott’s Fire Protection Department for applicable fire
protection requirements in room. Provide wire basket
guard on fire sprinklers.
H. Lighting: <15C> Provide adequate lighting for illumination
of telephone equipment and backboard area.
1. Provide 323 Lux (30 foot-candles) minimum at floor
level.
2. Connect power for emergency lighting to standby
power.

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13B.6 Acronyms / System Criteria & Guidelines

A. Acronyms: The following are typical acronyms used in this
Module and others of this Design Standard. <GR>
1. ACD (Automatic Call Distributor): Telephone
System feature or functionality that allows calls to be
automatically answered and routed based on predefined
set of instructions. Calls are typically queued and
receive delayed announcements informing status of
calls and are connected to staff when available.
2. CDR (Call Detail Recording): Feature in the telephone
system that keeps track of and reports information
on outgoing phone calls. Information such as, “what
telephone line originated the call?; what number was
dialed?; how long the call took?; what is date and time
call was made?”
3. CTR: Continental Technology Representative.
4. DDI (Direct Dialing Inward): Ability to allow callers
outside of the property to reach specific internal PABX
extension line without being transferred by PABX
operator.
5. DID (Direct Inward Dialing): Same feature and
meaning as DDI.
6. DTMF (Dual Tone Multi Frequency): Also known
as, "Touchtone", a push button method of dialing as
opposed to a rotary dial.
7. ISDN (Integrated Services Digital Network): A
standard based digital service for both voice and
data applications provided by telephone companies
throughout the world.
8. RMATS (Remote Maintenance and Testing System):
Provides the telephone system maintenance provider
with the ability to access the telephone system from a
centralized test center via modem or the Internet.
9. SMDR (Station Message Detail Recording): Has the
same meaning as CDR.

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13B.7 Systems Criteria & Administrative Telephone Guidelines

Table 1 - Systems Criteria Outline
PABX
Features / Capabilities:
Alphanumeric display administrative telephones and console for guest name display
Variable auto wake up with audit trail printer
ACD with statistical report package and printer
Acceptable interface to Marriott’s Property Based System (or Property Management System) and integration
with check-in / check-out, room status, guest name, etc.)
CD interface for music on hold. Provide interface to support various music sources such as CD, tape, A/V
equipment, etc
Automatic Route Selection
Integrated Message Waiting via PABX software
Call Detail Recording output to Call Accounting System and to PMS hospitality interface
Redundant CPU above 300 lines
1 hour Battery Backup (when supported by emergency power)
Single Digit Access to designated guest services
Call Waiting Required
DTMF Dialing (Touchtone)
Hotel / Motel Software
Flexible Dialing Plan room number extension number correlation
Compatible with digital trunking T1, E1, ISDN Basic and Primary rate
System Announcement Capability - ACD, Attendant Queue, etc.
Paging System Interface
6 Party Conference
Traffic Measurement Capability - trunks & consoles
System Alarms for fault management
Power Conditioner.
Compatible with all network supervisory trunk signaling
Power failure transfer capability
DID or DDI for selective administrative telephones.
Acceptable Systems: Consult your CTR for current accepted systems

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Table 1 - Systems Criteria Outline

Call Accounting System
Features / Capabilities:
Flexible Surcharging - multiple pricing levels (guest / administrative)
Accepted interface to Marriott’s Property Management System (PMS) / Call Accounting interface (CDR)
Administrative reports
1 hour UPS (when supported by emergency power) <15C>
Duration and distance pricing
Rate table updates
Itemized mini-bar posting to PMS or PBS
Powerful call charge calculation
Multiple & flexible charging schemes
Required
Able to handle complex rate structures through “code mapping”
Multiple and separate rate table per telephone Carrier
On-line checking of phone calls made (guest & administrative extensions)
Number of PABX lines supported is software definable to match all PABX extensions
Customized reports
Supports “home language” characters
End of day reports with user selectable call types with re-printing options
Summary month end reports
Call record storage - one year
Auto-scheduling of end of day reports
Acceptable Systems: Consult your CTR for current accepted Call Accounting Systems
Voice Mail System
Features / Capabilities:
Accepted interface to Marriott’s Property Management System (PMS)
Multiple language capability
Lodging software with a simplified guest interface
Full featured administrative mailboxes
Remote access password protected
Text message notification
Personalized greetings for guest and administrative mail boxes Required
Number of mailboxes in system shall support designated PABX extensions in the system
Size of mailbox is administered in system software
Customized voice prompts to instruct guests in voice & text message retrieval
Software definable limit to length of messages
Software definable “revert to live person” to escape from voice mail
Auto Attendant with voice menus
Acceptable Systems: Consult your CTR for current accepted Voice Mail Systems
Voice Wiring: See additional requirements in Module <13A> and the related supplement.
Voice Wiring - four twisted pair Cat 5e station wiring to each telephone or device (jack)
Voice Riser and house cable sized to support 2 active pair per guestroom or administrative telephone + 25%
growth. Required
Voice House cable servicing ballroom sized to support 6 active pairs per jack + 50% growth.
Patch panels for voice connections in ballroom and meeting rooms.

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Table 1 - Systems Criteria Outline

Data Wiring: (see additional requirements in Module <13A> and the related Supplement)
Wiring for Property Internet (PI) - four twisted pair Cat 5e cable (EIA/TIA) installed per the Ethernet Stan-
dard to each guestroom and designated meeting spaces. On the device end, terminate the cable in a RJ45 jack
per the TIA / EIA-568-B termination spec at the desk location and behind TV locations in each guestroom or Required
in the designated location in meeting spaces and on a patch panel in the IDF closet. Backbone wiring from the
IDF to the server location follows the applicable Ethernet standard. See Module <13A> and Supplement.
Structured cabling for administrative LAN system to maximize resources and provide flexibility. See Modules
<13A> and <13B> and Supplements for administrative data wiring for the PMS / PBS, P.O.S., & LAN require- Required
ments.
Guestroom Lines & Telephones
One PABX extension line to each Guestroom with one, single line telephone, with the phone at bedside night-
stand. Cordless “master and slave” phones are highly recommended where a version is available for the cordless
handset model. Consult the CTR for Brand specific requirements. At JW Marriott, the desk phone is cordless.
Guest Lounge Level and Suites only, provide one cordless handset telephone at desk, a telephone with cord at
other locations and a corded wall phone at Suite pantry. Suites typically have 3 or more telephones depending
on the Suite size. Required
Integrated message waiting lamp & speed dial buttons for guest services.
Guestroom dialing instructions and disclosure information on telephone faceplate as required by governing
authority such as the FCC or PUC (Public Utility Commission).
Guestroom Telephones: Consult your CTR for continental specific list of accepted guestroom telephone models.

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Table 2- Administrative Telephone Guidelines

Consult the CTR for property specific locations
Private
Telephone
Typical Required Outside
Wiring Cat 5e
Locations Equipment or Telephone Type Scope PABX Central
four pair as a
(Quantity) Extension Office
minimum
Line
Front Office Areas
Lobby House Tels. Analog Desk Telephone 4 Yes
Front Desk IP / Digital Telephone with Display 1 per station Yes
Analog Lines For Credit Card Verification
Front Desk Machine. See CTR for local credit card 1 per station Yes
terminal.
Concierge/Hospitality Desk IP / Digital Telephone with Display 1 Yes ( DID)
Analog Lines For Credit Card Verification
Concierge/Hospitality Desk 1 Yes
Machine

Front Office IP / Digital Telephone with Display 1 Yes (DID)

Rooms Control IP / Digital Telephone with Display 2 4 pair per device Yes
Analog Lines For Credit Card Verification
Rooms Control 2 Yes
Machine
Cashier Office IP / Digital Telephone with Display 1 Yes
Counting Room Analog Single Line Wall Telephone 1 Yes
Group Coordinator IP / Digital Telephone with Display 1 Yes

Group Check in Desk IP / Digital Telephone with Display 1 Yes

Front Office Fax Analog Line for Fax Machine 1 Yes Yes
Bell Stand IP / Digital Telephone with Display 2 Yes
Minimum of
PABX Operator or Guest IP / Digital PABX Console or ACD terminals PABX type
2+1
Services Call Center as defined per project dependent
per 200 rms
Guest Services Director IP / Digital Telephone with Display 1 Yes
Call Center Office IP / Digital Telephone with Display 2 Yes
Hotel Pilot Fax Analog Line for Fax Machines 2 4 pair per device Yes Yes
1 per Shift
Shift Manager IP / Digital Telephone with Display Yes
Mgr

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Table 2- Administrative Telephone Guidelines

Consult the CTR for property specific locations
Private
Telephone
Typical Required Outside
Wiring Cat 5e
Locations Equipment or Telephone Type Scope PABX Central
four pair as a
(Quantity) Extension Office
minimum
Line
Back of House Areas
Security IP / Digital Telephone with Display 2 Yes (DID)
Service Elevator Lobby Analog House Telephone 1 per floor Yes
Housekeeping IP / Digital Telephone with Display 3 Yes
Analog Single Line Wall Telephone
Engineering 1 Yes
(Carpenter Shop)
Engineering IP / Digital Telephone with Display 3 Yes (DID)
4 pair per device
1 per staff
Human Resources IP / Digital Telephone with Display Yes (DID)
member
Parking Office IP / Digital Telephone with Display 1 Yes
Ballroom Service Corridors Analog Wall Telephone 2 Yes
Banquet Storage Analog Wall Telephone 1 Yes
Audio / Visual Storage Analog Wall Telephone 1 Yes
Sound Equipment Room Music On Hold Interface NA 4 pair NA
Two Single Line Wall Telephones and outside
Fire Command Room 2 Yes Yes (2)
private lines for digital dialer
4 pair per device
1 per staff
Purchasing IP / Digital Telephone with Display Yes
member
F &B Areas
IP / Digital Telephone with Display per Res-
Specialty Restaurants 1 per Stand Yes
taurant Maitre “D” stand
Analog Line at each [Link] for credit 1 per
Specialty Restaurants card verification. Consult your CTR for local Yes
terminal
requirements.
Hostess Stand in all restau-
In-door Cordless Phone 1 per stand Yes
rant outlets
Chef’s Office IP / Digital Telephone with Display 1 per office Yes (DID)

Room Service IP / Digital Telephone with Display 2 Yes

Analog Line at each Point of Sale Terminal
Kitchen Point of Sale 1 per
for credit card verification. Typically required Yes
Terminal terminal 4 pair per device
for International sites
Dry Food Storage Analog House Telephone 1 Yes
Main Food Production Line Analog House Telephone 1 Yes
Service Bar Analog House Telephone 1 Yes
Cold Prep Analog House Telephone 1 Yes
Kitchen Offices IP / Digital Telephone with Display 1 per office Yes
Bakery Analog Wall Telephone 1

Garde Manger IP / Digital Telephone with Display 1

Liquor Storage Analog House Telephone 1 Yes

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Table 2- Administrative Telephone Guidelines

Consult the CTR for property specific locations
Private
Telephone
Typical Required Outside
Wiring Cat 5e
Locations Equipment or Telephone Type Scope PABX Central
four pair as a
(Quantity) Extension Office
minimum
Line
F &B Areas (continued)
Analog House Telephone (or pay phone), wall
Loading Dock 1 Yes
mounted
Lobby Bar IP / Digital Telephone with display. 1 Yes

Analog Line at each Point of Sale Terminal 1 per

Lobby Bar Point of Sale for credit card verification. Consult your CTR Yes
terminal
for local requirements.
IP / Digital Telephone with display at Hostess
Restaurant s / Cashier per Restaurant. Typically required 1 Yes
for international sites.
4 pair per device
Analog Line at each Point of Sale Terminal 1 per
Restaurant s for credit card verification. Consult your CTR Yes
terminal
for local requirements.

Analog Line for credit card verification and

Service Bars Analog Wall Telephone. Consult your CTR 1 per location Yes
for local requirements.

Public Telephones / House 1 per Yes (Pay

Wall Telephones NA
Telephone Restaurant Tel Lines)
Administrative Offices
1 per staff
Accounting IP / Digital Telephone with display Yes (DID)
member
Dir of Revenue Mgmt IP / Digital Telephone with display 1 Yes (DID)
Controller /
IP / Digital Telephone with display 1 per Office Yes (DID)
Assistant Controller
Controller Analog Line for modem 1 Yes (DID)
1 per staff
Reservations IP / Digital ACD Telephones with display Yes (DID)
member
IP / Digital Telephone with display, ACD
Reservations Mgr. 1 Yes (DID)
Terminal and Report Printer
General Manager IP / Digital Telephone with display 1 4 pair per device Yes (DID)
General Manager Single line Desk House telephone 1 Yes (DID)
Resident Manager. /
IP / Digital Telephone with display 1 Yes (DID)
Director of Operations
F&B Mgr. IP / Digital Telephone with display 1 Yes (DID)

Catering Mgr.’s, Sales Mgr.’s IP / Digital Telephone with display 1 per Mgr. Yes (DID)

Dir. of Marketing IP / Digital Telephone with display 1 Yes (DID)

Receptionist IP / Digital Telephone with display 1 Yes

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Table 2- Administrative Telephone Guidelines

Consult the CTR for property specific locations
Private
Telephone
Typical Required Outside
Wiring Cat 5e
Locations Equipment or Telephone Type Scope PABX Central
four pair as a
(Quantity) Extension Office
minimum
Line
1 per staff
Secretaries / Assistants IP / Digital Telephone with display Yes (DID)
member
Fax Machine Analog Line for fax machine 1 Yes (DID) Yes
Convention Sales / Services,
IP / Digital Telephone with display 1 per Mgr. Yes (DID)
Event Management 4 pair per device
Dir of Public Relations IP / Digital Telephone with display 1 per Mgr. Yes (DID)
Guest Recognition Manager IP / Digital Telephone with display 1 per Mgr. Yes (DID)
Dir of Business Travel IP / Digital Telephone with display 1 per Mgr. Yes (DID)
Public Space
Analog Single Line Wall Telephone and
Meeting Rooms 1 per room 4 pair per jack Yes
duplex jack per room
Analog Single Line Wall Telephone per
Ballroom 1 per division 4 pair per device Yes
divisible area
Six multifunction RJ45 jacks per divisible 25 pair per 6
area or Salon to support voice or data jacks or (6) 4
Ballroom 1 per division Yes
connections. Telephone jacks per divisible pair cables per
area jack
Analog Single Line Wall or Desk House
Guest Elevator Foyer 1 per floor 4 pair per device Yes
Telephone per floor
Patch panel
size = 2 x
quantity of
Patch panel each telephone cable to terminate telephone
Ballroom & Meeting Rooms
in IDF on panel jacks in
ballroom
& meeting
rooms
IP / Digital Telephone receptionist, office,
Business Center 1 per location Yes
conference room, boardroom
Business Center Analog Line for fax and PC modems 1 per location Yes
Wall Pay Telephones or House Telephones variable per Yes (Pay
Public Telephones NA
when public telephones are not available property size 4 pair per device Tel. lines)
Assembly & Pre-Function variable per
Analog Desk Telephones Yes
Areas property size
Coat Room Analog Wall Telephone 1 Yes
Conference Registration IP / Digital Telephone with display 1 Yes
Retail Space (Concession) Requirements vary per contract variable conduit only NA Yes

Guest Floor Lounge IP / Digital Telephone with display 1 Yes

Guest Floor Lounge, Guest

Indoor Cordless Phone 1 4 pair per device
Lounge Level
Yes
Guest Floor Lounge, Guest
House Telephones 2
Lounge Level

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13B - Telecommunications Autograph Collection

Table 2- Administrative Telephone Guidelines

Consult the CTR for property specific locations
Private
Telephone
Typical Required Outside
Wiring Cat 5e
Locations Equipment or Telephone Type Scope PABX Central
four pair as a
(Quantity) Extension Office
minimum
Line
Computer Room
RS232C Interface between Telephone and
PBS or PMS Interface 1 NA
PBS or PMS
RS232C CDR / SMDR Output to Call 4 pair per device
Call Accounting Interface 1 NA
Accounting System
Voice Mail Interface Voice Mail system 1 NA

MI Router Analog Line (Loop Start Telephone Co Lines) 1

House Telephone Analog Wall Telephone 1 4 pair per device Yes

Miscellaneous Areas

Housekeeping Room Analog Wall Telephone 1 per floor Yes

4 pair per outlet
Valet Analog Wall Telephone 1 per location Yes

Guest Wing Remote Entry Analog House Telephone 1 per location Yes

IP / Digital Telephone with Display

Fitness Center 1 per location Yes
Receptionist and Offices
Telephone Equipment Room PABX RMATS Line 2 Yes (2)
Elevators Elevator Telephone 1 per elevator Yes
Exercise Room Analog Single Line Wall Telephone 1 Yes
IP / Digital Telephone with display at Point of
Gift Shop & Office Sale Terminal and analog line for credit card 2 per location Yes
terminal, if required.
Analog Single Line Desk Telephone for Pool
Pool (Indoor) 1 Yes
Attendant
Pool (Indoor) Analog Single Line Wall Telephones 1 4 pair per device Yes
Pool (Outdoor) Indoor Cordless Phone 1 Yes
Pocket Paging
Analog Line 1 Yes
System (Beepers)
In-Room Movie Video Analog Line for Modems (Loop Start
2 Yes (2)
System Telephone Co. Lines)
IP / Digital Telephone with display at Point of
Golf Pro Shop 1 per location Yes
Sale Terminal and analog line for credit card.
Golf Pro Shop Office IP / Digital Telephone with display 1 per location Yes (DID)
Pool Bar (Outdoor) Analog Desk Telephone 1 Yes
Analog Line at each Point of Sale Terminal
Pool Bar (Outdoor) 1 per location Yes
for credit card verification
Pool Deck (Outdoor) Weatherproof Phone Jacks 2 Yes

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Autograph Collection Telecommunications - 13B

Table 2- Administrative Telephone Guidelines

Consult the CTR for property specific locations
Private
Telephone
Typical Required Outside
Wiring Cat 5e
Locations Equipment or Telephone Type Scope PABX Central
four pair as a
(Quantity) Extension Office
minimum
Line
IP / Digital Telephone with display and ana-
Spa Reception Yes (DID)
log line for credit card terminal, if required.
1 per work
Spa Reservations IP / Digital Telephone with display Yes (DID)
station
Spa Offices IP / Digital Telephone with display 1 per office Yes (DID)
1 per work
Spa Admin Area IP / Digital Telephone with display Yes (DID)
station
IP / Digital Telephone with display and ana-
Spa Retail Shop 2 per location Yes (DID)
log line for credit card terminal, if required.
4 pair per outlet
Spa Juice Bar IP / Digital Telephone with display 1 Yes
Spa Prep Kitchen Analog Wall Telephone 1 Yes
Spa Dispensary IP / Digital Telephone with display 1 Yes
Men’s Lounge Analog Desk House Telephone 1 Yes
Women’s Lounge Analog Desk House Telephone 1 Yes
Cardio Room Analog Wall Telephone 1 Yes
Exercise Room Analog Wall Telephone 1 Yes

Standards © Marriott International, Inc. May 2014 | Telecom 17

STANDARDS

MODULE

13C
AUDIO / VISUAL

May 2014
13C - Audio / Visual Autograph Collection

Contents
13C.1 Overview 1

13C.2 Acoustics 2

13C.3 A / V Systems - General 4

13C.4 Systems Infrastructure 5

13C.5 Background Music (BGM) 10

13C.6 Digital Signage & Displays 13

13C.7 Master Antenna Television System 15

13C.8 Food & Beverage (F&B) Systems 17

13C.9 Entertainment Lounge Systems 19

13C.10 Fitness Center Systems 19

13C.11 Spa Systems 20

13C.12 Event Space Systems 22

13C.13 Systems Coordination 36

Module Organization
• This Module is a part of an integrated series of 17 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes related information.
Marriott Confidential & Proprietary Information
The contents of the Design Standards are confidential and proprietary to
Marriott International, Inc. and may not be reproduced, disclosed, distributed
or used without the express permission of an authorized representative of
Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights reserved.

B A/V | May 2014 Standards © Marriott International, Inc.

Autograph Collection Audio / Visual - 13C

Audio / Visual
13C.1 Overview
A. Program: Provide audio and visual systems to enhance
the sound and information system environs for guests,
customers and employees in public, recreation, function,
guest accommodations and specific BOH spaces.
MI Project Contact
B. Standards: Comply with the following industry standards:
Marriott International - “MI” - is the 1. InfoComm & NSCA: Design sound systems in
corporate entity that manages this compliance with accepted best practices published by:
Brand and all MI hospitality Brands. • InfoComm International (InfoComm)
Contact the MI Design Manager for the
project specific manager referenced • National Systems Contractors Association (NSCA).
by the term “MI” throughout this 2. Cabling: Install infrastructure cabling in compliance
Module. with manufacturers’ recommendations, NEC, BICSI,
NFPA and accepted best practices as published by the
International Communications Industries Association
Continental Technology (ICIA / InfoComm) and NSCA)
Representative (CTR) C. Abbreviations & Definitions:
At the initiation of the project design, • BICSI: Building Industries Communications Systems
contact the CTR to outline system
requirements based on the project Institute
location, site, operations and regional • DRM: Digital Rights Management
systems. • DSP: Digital Signal Processing / Processor
• HD: High Definition (video or television)
• HDMI: High Definition Multimedia Interface
• MATV: Master Antenna Television System
• NAB: National Association of Broadcasters
• NEC: National Electric Code
• NFPA: National Fire Protection Association
• PPV: Pay-per-view System
• SD: Standard Definition (video or television)
• UL: Underwriters Laboratories
D. Coordination: Coordinate requirements of this Module with
other Standard Modules relating to:
• Architectural acoustics, Module <6>
• Guestroom entertainment, Module <7A>
• Computer systems, Module <13A>
• Telecommunications, Module <13B>
• Electric Power, Module <15C>

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13C.2 Acoustics
A. Acoustical Planning: Acoustic characteristics and interior
design of event spaces are essential to creating successful
function spaces and providing guest satisfaction.
1. Noise Criteria (NC): Measure and calculate the
background noise levels expressed as NC, a mechanical
noise level indicator that only includes the energy or
frequency sound pressure levels between 125 Hertz and
4,000 Hertz and ignores noises outside of this range even
though they are within hearing range.
2. Background Noise: Reduce excessive background
noise, reverberation, echoes and unwanted sound from
adjacent spaces that interferes with the guests’ ability to
decipher the spoken word, comprehend sound delivery
and minimize audience stress.
Maximum Levels of Background Noise:
• Ballrooms: NC 35
• Meeting Rooms & Boardrooms: NC 30
3. HVAC Systems: <15A> Design HVAC systems to
minimize unwanted background noise into event
spaces.
• Do not locate noisy HVAC devices in ceiling spaces
and on event space roofs.
• Select quiet supply diffusers in compliance with
ASHRAE guidelines for noise control.
B. Reverberation Times:
1. Sound Energy: Measure in seconds (RT60) for sound
energy to decay 60 dB from its original energy level.
2. Average Reverberation Time - Maximums:
a. Ballrooms: RT 60 = 1.2 seconds, with combined
salons and average between 500 Hz and 4,000 Hz.
b. Meeting Rooms: RT 60 = 0.8 seconds.
3. Cause: Interior space volume effects reverberation. Large
rooms with high reverberation create potential problems.
4. Acoustical Treatment: Control reverberation with the
proper balance of absorptive, diffusive and reflective
surface treatments. Provide on wall surfaces from chair
rail to 3.6 m (12 ft.) AFF or higher. Coordinate wall
finishes with the project’s acoustical consultant and
Interior Design.

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C. Echoes: Large, acoustically reflective (hard) surfaces,

particularly in event spaces, create echoes.
1. Properties: When the distance between the sound
source and the reflective surface increases, the echo
becomes more distinct.
• Large rooms are susceptible to echo problems.
• Live bands and productions with staging and high-
level portable sound systems exacerbate echo prob-
lems because speakers direct much of the sound
energy toward side and rear walls.
2. Absorptive Surfaces: Provide wall surfaces that are
properly designed with diffusive and absorptive
elements to reduce or eliminate echoes.
D. Acoustic Isolation: See Module <6>. Isolate the acoustically
controlled area from adjacent spaces such as public and
service corridors, and other adjacent noise producing event
spaces. Provide a high sense of privacy for guests attending
meetings in function spaces.
1. Sound Transmission Class (STC): Determine sound
isolation quality of architectural elements (walls, doors,
operable partitions, etc.) by STC rating.
• Design conditions, such as large architectural ele-
ments require high STC to compensate for vibro-
acoustic element behavior.
• Large operable partitions require higher STC than
smaller partitions for the same installed performance.
2. Noise Isolation Class (NIC): Provide NIC field tests to
evaluate and document completed project spaces and
the effectiveness of architectural elements, demising
fixed walls and partitions, and operable partitions.
3. Pass Doors: Not permitted in operable partitions, due
to acoustical seal compromises and door maintenance
and operation issues.

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13C - Audio / Visual Autograph Collection

13C.3 A / V Systems - General

A. Audio:
1. Background Music: Audible instrumental music
(no words or lyrics), played at low-level, to provide
auditory cues and subtle accompaniment to guests
throughout public spaces such as lobby, circulation,
assembly, activity areas, hallways and corridors, but
not in guestroom corridors.
2. Foreground Music: More dynamic in character and
entertainment quality than background music and may
include music with lyrics. Typically played at higher
audible levels in food and beverage venues, event
spaces and activity areas.
3. Customized Music Services: Or “music styling”,
offering the following:
• customized programming or music channel playlists
• a means of changing tempo and / or genre of music
according to different times in the day - also known
as “day-parting”
4. Sound Reinforcement: Provides amplification system
for voice and music sources and from A/V programs
such as computers, video, audio tapes, etc. Provide in
event spaces and entertainment areas and designated
activity areas.
B. Digital Signage & Way-Finding: An “electronic reader board”
or “visual information system”.
1. Digital Signage: Provide to manage and display
information relating to events, food and beverage, and
property activities through various visual displays in
public circulation and assembly / event spaces.
Utilize to provide flight information at airport
properties, for general property and local area
information, and to promote food and beverage venues
and special amenities (spa, golf, club and public events,
etc.) at resorts.
2. Way-finding: Provide to assist guests with event space
locations, schedules and information.
• Locate larger flat-panel displays at entries and
decision points along the guests’ journey to event
spaces.
• Provide small door-side displays at or near event
space entry doors.

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Autograph Collection Audio / Visual - 13C

C. Guestroom Entertainment Systems: Provide television

programming (local, satellite and premium cable channels),
music, property information (events, F&B, information
and local “barker” channel), interactive games and pay-
per-view programming.
If required by the property, provide programming from
related facilities (convention centers, airports, universities),
etc.
13C.4 Systems Infrastructure
A. Equipment Rooms: Provide dedicated, secure rooms to
accommodate sound system equipment.
1. Sound System: Locate in a dedicated space on same
event space floor with primary door opening to the
service corridor. See example Figure 1 for room plan.
a. Except for property LAN and telecommunications
service IDFs, do not locate other system equipment
in the sound system equipment rooms.
b. Contain sound and telecommunications equipment
in totally enclosed and lockable steel equipment
cabinets.
c. If equipment room serves A/V and
telecommunications equipment, separate the
equipment with a fence and lockable door to
protect the telecommunications equipment while
maintaining access to A/V equipment.
Figure 1 - Sound System Equipment Room - Example Plan

Notes: A/V Telecom A/V Heat Load: 7,000 BTU /

1 Floor standing equipment racks for

1 Floor standing equipment racks for
main A/V
main A/V systems
systems. 7
6
2 Electrical contractor
2 Electrical contractor provides
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4 Data / Telecom rack furnished by A/V
4 Data / Telecom rack furnished by A/V
contractor. Data / Telecom wiring, 7
contractor. Data / Telecom wiring,
patch panels and other equipment by
patch
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4' - 0"

Data / Telecom
5 A / C power [Link]. 8
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outlet. quadraplex power
outlet
8 House phone.
8 House phone

Standards © Marriott International, Inc. May 2014 |A/V 5

13C - Audio / Visual Autograph Collection

d. Do not allow equipment in ceiling space that requires

maintenance, adjustment, service and may leak or
produce condensation.
e. When event spaces are remote from the equipment
room, provide a large touch screen control panel in a
secure enclosure in the service corridor associated with
the equipment rooms.
f. Not intended for portable A/V equipment storage, but
may serve as department offices.
g. Features: Provide the following:
• Sealed floor
• Painted walls
• Fluorescent lights
• Lay-in ceiling
h. HVAC: Provide an enclosed air conditioned, secure
room. Design to maintain a temperature between 10˚ to
27˚ C (50˚ to 80˚ F) with 30% to 75% relative humidity,
non-condensing; see Module <15A>.
2. MATV System Rooms: Provide headend equipment in an
enclosed, air conditioned, secure room.
a. Room Locations: Coordinate the following with Modules
<13A> <13B>.
• When the property utilizes antennas to receive the
off-air programming, locate the headend equipment
room within a 61 m (200 ft.) run of cable from the
equipment to antennas.
• If the property utilizes local cable for the off-air
local programming, locate the headend equipment
room near the A/V equipment room or near / in the
property’s computer equipment room.
• Co-locating the MATV headend with the property
computer and / or telephone equipment is acceptable.
• If the headend is not located in the Communications
Room, provide ethernet links from the MATV to the
Communications Room.
b. HVAC: Design to maintain a temperature between 10˚ to
27˚ C (50˚ to 80˚ F) with 30% to 75% relative humidity,
non-condensing; see Module <15A>.
3. Control Room: Provide an A/V control room above the
pre-function guest entry (mezzanine floor) to accommodate
technicians operating the systems for events as follows:
a. In high end projects that anticipate a high volume of
social activities.
b. Where a ballroom is small for the anticipated programmed
events.
c. Provide operable windows to the ballroom space so
technicians may hear the event.

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Autograph Collection Audio / Visual - 13C

B. Systems Distribution:
1. Raceways: Provide pathways, including conduit, pull
boxes and cable trays to contain and manage the A/V and
telecommunications cabling. See Figure 2 example A/V
Infrastructure Diagram.
a. Accessible Raceway: Provide to permit maintenance
and cabling infrastructure upgrades to accommodate
future requirements.
b. Protection: Provide raceway elements to physically
protect cables, accommodate servicing and
replacement, and provide electromagnetic shielding
to minimize system interference.
2. Conduit:
a. Location: Provide conduit from sound system
input and control devices. Extend conduit from the
device backbox above the cable tray so the cable is
continuously protected.
b. Flexible Conduit: Not permitted. Provide ferrous and
thin wall or rigid conduit.
c. Sweep Bends: Provide conduit serving network cabling
with “sweep bends” to permit ready maintenance and
installation of future fiber optic cabling.
Figure 2 - A / V Infrastructure Diagram

A/V LEGEND

C CONTROL

S SPEAKER

I/O INPUT

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13C - Audio / Visual Autograph Collection

Figure 3 - Cable Tray Wiring Distribution - Example Detail

3. Cable Trays: Provide cable trays to collect cables from

input, control devices and from speakers. Route cable trays
to equipment room.
a. Location: Attach cable trays to wall or center support
to permit easy system cable maintenance, additions
and upgrading
b. Dividers: Provide cable trays with ferrous dividers to
separate circuit levels.
c. Example: See Figure 3 Cable Tray Wiring Distribution
- Example Detail.
4. Open Wiring: Utilize accessible ceiling space for speaker
and control circuits only. Support open wiring with “J”
hooks at 1.5 m (5 ft.) on center maximum.
C. Power & Grounding Service: Provide power for the sound
system A/V equipment racks and electric outlets in the Sound
Equipment Room from a dedicated single phase, same phase
isolated ground panel (the “Technical Systems Power Panel”).
1. Power Panel: Equip with an isolation transformer and a
Faraday shield, derived neutral and isolated ground tied
back to the main building ground grid with a dedicated,
large gauge cable. See Figure 4 Technical Systems Power
and Grounding Diagram - Example.
2. Main Sound System Audio Ground: Provide a dedicated
high quality, chemically charged, non-sacrificial technical
ground to provide an impedance to earth of less than 5 ohms
(such as Lyncole Industries XIT ground rod). Equivalent
grounding schemes may be considered if performance is a
proven equivalent for the required system.

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Autograph Collection Audio / Visual - 13C
Figure 4 - Technical Systems Power and Grounding Diagram - Example

9m

3. UPS (Uninterruptible Power Supply: Equip the sound

system with a UPS to protect the programming and control
and the DSP systems settings. Amplifiers are not connected
to UPS.
4. Electric Power Outlets: Provide adjacent to sound system
input plates and A / V network connector panels in event
spaces.
D. Fire & Life Safety Alarms: <14>
1. Coordination: Sound systems can produce high sound
levels that may prevent guests from hearing fire and life
safety system announcements. The sound system is a
completely independent system not associated with nor
connected to the fire alarm and life safety systems, and
does not transmit fire and life safety alarms and messages.
2. System Shut Off: In the event of a fire or life safety alarm,
design the sound system to deactivate, utilizing shunt-trip
breakers or latching power contactors in the equipment
rack.

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13C - Audio / Visual Autograph Collection

E. Telecommunications: <13B>
1. System Interconnections: Provide connections to
telephone services, tie lines and A/V network patchbays.
2. Property Internet (PI): Provide PI connections and a
variety of telecommunications services (house phone,
DID, POTS, T-1, ISDN etc.). Patch the services into the
A/V network to serve guests’ requirements.
3. Adapters: Provide for network RJ45 connections as
four phone circuits.
4. Internet (PI) Connection: <13A> Provide to control
system for remote monitoring, operation and
maintenance.
13C.5 Background Music (BGM)
A. System - General: Distribute music to public spaces such as
lobby, circulation, event / assembly and activity areas.
1. Location: Co-locate equipment with the main event
space equipment, where possible.
Where impractical to completely centralize the
systems, interconnect the remote equipment with the
central equipment to accommodate centralizing the
BGM sources to centralize the systems master control.
2. Quality: Provide commercial quality equipment,
materials and components designed for continuous use.
Consumer quality components are not acceptable.
3. Standards: Comply with manufacturers’ recommenda-
tions and accepted industry standards as published by
ICIA / InfoComm and NSCA.
B. Features & Functions:
1. Music Sources: Originate BGM for public circulation
and assembly spaces from a subscription service.
a. Deliver subscription music services through
telephone, PI, cable, or satellite. On-site BGM
sources utilizing media such as cassettes, tapes
and CDs are not permitted.
b. Provide “day-parting” BGM programming so
property management can pre-arrange music
changes according to time of day. Programming
changes occur automatically and do not require
operator intervention or action.
c. Provide BGM systems dedicated for event
spaces from a minimum of three, independently
selectable, music channel subscription services so
each event space, salon or room may select from
the sources. Also, provide a line-level input on the
patch panel to permit accepted auxiliary music
sources.

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Autograph Collection Audio / Visual - 13C
d. Provide BGM systems for food and beverage areas.
Include one independent, dedicated music channel
from the subscription service. Each F&B area can
select from the primary property background music
sources.
2. Controls: Provide independent music volume controls for
each distinct property area.
a. Location: Provide controls at the primary equipment
rack or locally. Where local control is appropriate,
conceal controls from public view.
b. Example: Front desk area local control to permit
staff to adjust the volume at night. Controls are
automatically reset to a pre-defined volume level and
music source before morning activities begin.
3. Speakers:
a. Types: Speaker types vary according to the architec-
ture and interior space design. Interior spaces may
utilize an array of ceiling speakers, self-contained
speakers, planter speakers, etc.
b. Conceal speakers wherever possible while providing
consistent, low-level BGM coverage.
C. Areas Served by BGM: Provide a continuum of low-level BGM as an
aural cue for guests throughout the public assembly and circulation
spaces.
1. Acoustic Zones: As a design principle, ensure that guests
are not able to hear more than one music source at any
time, in public spaces.
2. “Buffer” Zones: Provide quiet areas or water feature
sounds to acoustically isolate an area to accomplish the
buffer effect. Example areas are food and beverage venue
entrances and courtyard / outdoor activity areas.
3. Locations: Provide low-level BGM to the following areas:
a. Public assembly and circulation areas - not guestroom
corridors.
b. Lobby and front desk areas with independent volume
control behind front desk.
c. Porte Cochere: Same programming as lobby area.
• At busy urban sites, where traffic noise is significant,
no BGM is required.
• In porte cochere less than 6.1 m (20 ft.) high,
provide speakers or conceal in planters or adjacent
landscaping.
d. Public Restrooms: Same programming as adjacent
areas. Typically, speakers are tapped to provide a lower
volume than speakers in adjacent circulation area.

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13C - Audio / Visual Autograph Collection

e. Elevator Lobbies:
• Main Floors: Same programming as adjacent
lobby and circulation areas.
• Guestroom Floors: Provide only in high-rise
projects. Do not locate speakers within 12.2 m
(40 ft.) of guestroom entrance doors.
f. Retail Areas: Same programming as adjacent
lobby and circulation areas.
• Provide each retail space with an independent
volume control.
• In themed retail areas (example golf shops,
spa shops), provide program selections from a
dedicated subscription music source in addition
to volume control.
g. Pre-function Areas: Same programming as the
adjacent lobby and circulation areas. See Event
Spaces, below for other requirements.
h. Courtyards – Indoor: Conceal speakers in planters
or landscape areas.
• When a functional part of an adjacent food and
beverage or activity venue is provided, design
and connect system speakers to the venue’s
BGM / foreground music sound system with
independent volume controls.
• Guests are not to hear more than one music
source at any time in public areas. Provide
through interconnecting program switches or
through control system programming. Utilize
buffer zones to accomplish this effect.
i. Courtyards - Outdoor: Conceal speakers in
landscape areas.
• When a functional part of an adjacent food and
beverage or activity venue is provided, design
and connect system speakers to the venue’s
BGM / foreground music sound system.
• Provide a local input to feed the courtyard
sound system with tie lines to the central sound
system room.
j. Outdoor Circulation Areas: Conceal speakers in
landscape areas.
k. Bridges or Walkways to Adjacent Facilities:
Conceal speakers in landscape areas, under
bridges and in overhead covered structures.

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Autograph Collection Audio / Visual - 13C

13C.6 Digital Signage & Displays

A. System - General: Provide an “electronic reader board” or
“visual information system” or “electronic way-finding
system” to manage and visually display event information,
food and beverage, and property activities.
Design the electronic way-finding system display specific
and unique to each property and distinct from the digital
signage displays, where provided, to promote property
services and activities.
1. Headend: Provide a “headend” system component
that accepts and manages information, various visual
displays throughout public circulation and assembly
areas to present information.
2. Flat Panel Screen Displays: Provide large, flat panel
system displays with non-glare or anti-glare viewing at
key guest circulation junctures.
3. Door Side Graphic Displays: Provide small flat panel,
door side, graphic system displays, integrated with the
signage and locate at entrances to each event space room.
4. Property Information: Provide at least one channel
for general property information and distribute only
to guestroom televisions. Consult with the CTR for
property specific requirements.
B. Features & Functions: Display information relating to meetings
and events including name, time and event location. Large
displays show meetings occurring or currently scheduled
for each day. Door side displays show meeting information
specific to the related event space.
1. Advanced Features: If required, provide features that
may include graphics displays, client logos and full
motion video on large and door side displays.
2. Property LAN: Connect the system to the property
LAN so programming and control is performed from a
designated computer in the administration area.
3. PMS: Provide an interface with the digital signage and
displays to the property management system (PMS) to
permit automated posting of events and interconnect to
the property television distribution system to provide
meeting information to guestroom televisions. Consult
the CTR for specific interface requirements and available.

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13C - Audio / Visual Autograph Collection

C. Displays:
1. Locations: Provide large displays for directional
information at each public area floor for anticipated guest
traffic from elevators and to and from main property
entrances and event spaces. Locate displays to minimize
traffic retracing and backtracking.
2. Large Displays: Provide commercial quality flat panel
LCD displays with frames or bezels with non-glare or
anti-glare protective glass.
a. Determine large displays quantities through
analysis of property configurations. Provide
sufficient displays so the 19 mm (¾ inch) minimum
character height, a dwell time of 10 seconds for
each information “page”, and a full day’s event
information display, the maximum wait time
to view the event information does not exceed
30 seconds.
b. Recess displays in a wall shadow box detail, or
provide displays with a decorative bezel to integrate
with the interior architecture and adjoining finish.
Provide adequate display device ventilation, and
maintain the wall fire rating where mounting the
display.
c. Decorative framing or enclosure provides flexibil-
ity in display size to accommodate future displays
with slightly different overall dimensions.
d. Provide independent control of overhead speakers
near large displays so programming that includes
an audio signal is transmitted to the display area
without interference from other local sound
system programming.
3. Door Side Displays: Provide door side, flat panel
graphic displays at each public entrance to each event
space.
a. LCD: Provide 38 cm (15 inch) (diagonal measure)
displays. Provide frames or bezels with non-glare
or anti-glare protective glass.
b. Mount displays on walls in the same or similar
manner as required for large displays including
accommodating different display sizes.

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13C.7 Master Antenna Television System

A. System - General: Provide an RF television distribution system
throughout the property public spaces and guestrooms for
delivery of television programming.
1. Programming: Coordinate with <13A> and <13B> for
cable and broadcast television programming delivery
systems for guestroom entertainment.
2. Infrastructure for MATV: Provide analog and digital RF
and digital IP network infrastructure for guestroom and
public area entertainment.
• Does not include data service or high-speed internet
access for guests.
• Design for digital television (DTV) and high definition
television (HDTV) programming.
3. Distribution System: Design MATV to receive and deliver
local, satellite, premium and locally originated television
programming.
B. Features & Functions:
1. Television Channel Sources: Provide programming
from multiple signal sources to provide programming
redundancy to minimize single source failure and the
impact to guests. Contact the CTR for specific channel
requirements for the property location.
a. Provide for reception of local broadcast programming
from major networks such as CBS, NBC, ABC,
FOX, PBS and other significant regional channels.
b. Provide reception of premium channels such as
HBO, CNN, ESPN, Disney, etc. Programming may
be from local cable, from satellite or from the pay-
per-view programming vendor.
c. Provide pay-per-view programming, video
information system programming, special channel
programming (Spa, Golf, etc.), interactive gaming
and local programming.
d. Contact the CTR for Pay-Per-View criteria for
specifics and other MATV system infrastructure
requirements.
e. Provide equipment and modulation for a minimum
of 3 in-house property channels and distribute
channel content in full HD resolution.
2. Headend Processing: Design a relatively fail safe headend.
a. Combine individual, active single channel and pass
band components through a passive combiner to
prevent failure of the active component affecting
other components in the system.

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b. Provide single channel processors that accommodate

digital high-definition for off air channels.
c. Design for adjacent channel cable operation with 100
active channels.
d. Provide frequency-agile adjacent channel modulators
for locally originated video channels.
3. Distribute MATV signals to the following areas:
a. In public areas, electronically block premium and
pay-per-view channels.
b. Business center
c. Food and beverage areas (including executive lounge)
d. Recreation spaces (and spa when applicable)
e. Retail areas
f. Event space equipment rooms (coordinate with A/V
systems)
g. Guestrooms (salons and bedrooms in suites)
h. Executive / Sales offices
i. Employee dining
j. Engineering (for television service)
4. Public Area Distribution: Home-run to MATV distribution
equipment located in central Sound Equipment room.
5. Guestroom MATV Distribution: Provide broadband (not
split-band) distribution system with 1 GHz bandwidth,
capacity for 100 active channels and provisions for future
channel capacity. Consult with the CTR for property
specific criteria.
a. Signal Level: + 5dBmv (+/-3 dBmv) minimum, at any
tap, on any channel.
b. Amplifiers: Provide system with no more than one
amplifier between MATV headend’s passive channel
combiner and any guestroom tap. Design amplifiers
for digital signal distribution and equip with sub-
return amplifiers.
c. Protection: Provide system with trunks, drops and
risers so failure of any single active device does not
affect more than 20% of guestrooms.
d. Distribution: Daisy-chain the system up to 16 rooms
(maximum) on any single riser, or configure the
system with homeruns to each guestroom tap.
e. Cable: Provide double shielded cable with 100% bonded
foil shield, 60% aluminum or tinned copper braid over
foil and rated for digital signal distribution.
f. Connectors: Full-cycle hex-crimp type
g. Splitters & Taps: Fully shielded, directional and
designed to pass sub-channel return signals. Tap
value is 7 dB minimum. Self-terminating or resistive
taps are not permitted.

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13C.8 Food & Beverage (F&B) Systems

A. Sound (Audio) - General: Provide background and foreground
music entertainment in F&B <3> areas to complement the
atmosphere developed by interior design and operator.
1. Local Controls: Provide in each area and in each venue.
2. Location: Where practical, co-locate equipment for
background music with the main event space sound
systems.
3. Controls: In each area with BGM, provide local controls
for staff access only and conceal controls from public
view.
• Locate controls in the controlled space so staff can
hear sound adjustments.
• Provide program control selection and volume
control.
4. Background Music (BGM): Provide dedicated BGM
channel from the subscription music service for themed
entertainment and F&B areas. Do not provide local
music inputs, such as CD or iPod/MP3 players.
5. Other Requirements: Consider more advanced A/V
entertainment requirements. See the applicable Brand
Food & Beverage Concept Report for specifics.
B. Features & Functions: Coordinate with Module <3>.
1. Three Meal a Day & Fine Dining Restaurants: Provide
BGM throughout seating areas.
2. Private Dining: If a seating section is designated for
Private Dining, provide a local speaker level volume
control for that area.
3. Lobby Lounge / Bars: Provide BGM and foreground
music throughout the seating areas.
a. Provide zoned local volume controls and a music
source selection control behind the bar.
b. If television entertainment is required, provide
sufficient televisions to permit most of the seated
patrons to view a video display without having to
turn away from their table guests.
Provide current technology, professional quality
displays with non-glare or anti-glare viewing
surfaces and third-party RS232 and Ethernet
(cable) control.
c. Provide a digital media server and control system
with satellite / television tuners behind the bar and
connect to sound system.
d. Locate a touch screen control panel behind bar
and at host stand.

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4. Piano Bars: When a piano is included in a lounge or bar

area concept, provide a contact microphone in the piano to
provide live sound to the system.
a. Control Panel: Provide a small control panel located
at, on, or near the piano that includes a switch to turn
on / off the local background or foreground music and
a volume control to adjust the level of piano music.
• Control activation causes the music to ramp up or
down over a 10 second period, not simply to switch
on and off.
• Provide an identical panel as described above
behind the bar to permit bartender to control
volumes from piano and BGM and foreground
music sources.
b. Piano, Vocalist & Combo: When piano entertainment
is anticipated to include a vocalist or small combo,
provide one or two more microphone jacks for the
piano microphone.
• Provide a small, portable sub-mixer located at the
piano to permit the combo musicians to sub-mix
their instruments.
• Provide bartender panel with three volume controls;
one for the piano, one for the vocalist and one for
other instruments.
• When a piano is located near a F&B venue, provide
the piano as a music selection for each venue.
• Provide the piano with a digitally controlled player
piano.
5. Snack Bars: Provide BGM and / or foreground music from
the central control room. Provide same programming as
adjacent activity or circulation spaces with local volume
controls.
6. Pool Bars: Provide BGM and / or foreground music with
the main programming source located at the central control
room. Provide zoned local volume controls and source
selection controls behind the bar.
a. When the pool complex is significant, provide a
dedicated feed and channel from the central music
server with a local control panel to permit adjusting
the music server for this area.
When this feature is included, interconnect adjacent
activity area sound systems so the same music
programming is played throughout the pool area.
b. Locate and contain A/V equipment serving pool areas in
an enclosed, air conditioned, clean, dry and secure space
or provide a self contained, environmentally sealed and
conditioned equipment rack for the system equipment.

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13C.9 Entertainment Lounge Systems

A. Sound & Video - General: See Modules <3>, <6> and specific
property Food & Beverage Concept report for requirements.
13C.10 Fitness Center Systems
A. Sound & Video - General: Provide BGM (background music)
and foreground music to complement the guest activities in
various Fitness Center <4> areas.
1. Volume Controls: Provide for each activity area.
2. Location: When practical, co-locate the BGM
equipment with the main event space sound systems.
Alternately, locate BGM equipment in a staff lounge,
telecom equipment closet or administrative office
associated with the Fitness Center areas.
3. Controls: Provide each activity area with music with
local controls accessed only by staff and conceal
controls from public view.
• Locate controls within the controlled space so staff
can hear sound adjustments.
• Provide controls for music program selections and
volume control.
B. Features & Functions: Coordinate with Module <4>.
1. BGM Locations: Provide low-level BGM in the
following Fitness Center areas:
a. Entry Areas & Circulation Corridors: Provide to
welcome the guest to the fitness area. If a recep-
tion desk is included, volume controls for pool,
reception and locker rooms are located behind the
desk.
b. Locker Rooms: Provide on the same channel as
the entry area and locate controls at the Fitness
Center reception desk.
c. Indoor Pool Areas: Provide locate controls at the
area reception desk.
d. Outdoor Pool Areas: Conceal speakers in sur-
rounding plants. If a pool snack bar is provided,
connect speakers system to pool snack bar sound
system and locate controls behind the reception
area desk.
2. Aerobics & Weight Rooms: Provide BGM and
foreground music and televisions. Provide foreground
music as an independent, selectable music channel
from the subscription service.
a. Provide wall mounted volume and source controls
to permit music selections by guests.

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b. Provide three to six, easily viewable by guests,

current technology, flat screen television monitors
for guests utilizing aerobic machines and exercise
area.
Equip televisions with a non-glare or anti-glare
viewing surface and an FM radio transmitter for
sound.
c. Equip aerobic exercise equipment (elliptical
machines, treadmills, steppers, etc.) with
individual television monitors and personal head /
ear phone jacks.
d. Connect exercise equipment monitors and area
flat panel televisions to the MATV system.
13C.11 Spa Systems
A. Sound & Video - General: See Module <4> and the Spa Design
Standard for specific spa information and design criteria.
1. Background Music (BGM) & Foreground Music:
Provide to complement guest activities in various spa
areas.
2. Volume Controls: When practical, co-locate the
equipment for BGM in each activity area with the main
event space sound systems.
3. Controls: Provide each activity area with music with
local controls accessed only by staff and conceal
controls from public view.
• Locate controls within the controlled space so staff
can hear sound adjustments.
• Provide controls for music program selection and
volume control.
4. Dedicated Television Information Channel: If the
property is equipped with a Spa, provide a dedicated
television information channel distributed to
guestrooms via the guestroom entertainment system.
Provide channel programming that originates from the
Spa Manager’s office.
5. Other Requirements: If the Spa Programming Report
requires expanded A/V technologies for the A/V
system then, for example, provide digital art distributed
throughout the Spa areas, personal listening pods, etc.
B. Features & Functions: Coordinate with Module <4>.
1. BGM Locations: Provide programming source from
a commercial music subscription service for the low-
level BGM in the following Spa areas:
a. Entry Area & Circulation Corridors: Provide
to welcome guests to the Spa and reinforce the
environmental quality.

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• Locate volume controls for the entry, circulation
corridors, pool and locker rooms behind the
Spa reception desk.
• Locate throughout guest circulation corridors
to mask sounds from treatment rooms.
• Alternately, provide low-level “nature or
organic” sounds from a digital music source.
b. Meditation Areas: Provide with a dedicated music
source. Alternately, provide low-level “nature or
organic” sounds from a digital music source.
c. Outdoor Areas: Conceal speakers in surrounding
planting. Locate controls behind the reception
desk or in a nearby service area.
d. Locker Rooms: Provide from the entry area
music channel and locate volume controls at the
reception desk.
e. Wet Areas: Locate throughout the wet activity
areas including whirlpool, plunge, indoor pool
and wet treatment rooms. Provide self contained,
water and weather resistant speakers.
f. Retail Areas: Locate volume controls at the
cashier area. Provide from the adjacent entry or
corridor music channel.
g. Juice Bar Area: Locate music volume controls
behind the bar service area. Provide from the
adjacent activity or corridor music channel.
2. Treatment Rooms: Provide BGM from a commercial
music subscription service with stereo ceiling speakers
and wall mounted music controls in each treatment
room.
a. Provide music volume control and music selection
from at least six channels of stereo BGM. Include
auxiliary music input to permit music input from
personal devices.
b. Alternately, provide a six channel, low-power FM
transmission or WiFi system designed to provide
wireless music service throughout the Spa.
• Provide each treatment room with a MP3 / CD-
radio or WiFi receiver having presets adjusted
to the Spa music channels.
• Provide the radio with input to accept signals
from personal players such as an iPod or similar
devices.

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13C.12 Event Space Systems

A. A / V - General: Provide sound reinforcement systems that
accept signals from microphones and A/V program sources
to evenly distribute high fidelity, high-level, full frequency
response sound throughout an audience and listening area.
1. Sound Systems: Provide built-in sound reinforcement
systems for spoken word and reproduction of recorded
audio program for each event space (such as ballroom
section or salon and meeting room) with over 93 m²
(1,000 sq. ft.) of floor space or when combined with
an adjacent spaces is equal to or larger than 93 m²
(1,000 sq. ft.). Provide input plates, controls and an
array of ceiling speakers for event spaces.
2. Passive A/V Network Tie Line Connections: Provide
for event spaces that do not require built-in sound
systems.
3. Control Systems: Digitally programmable with an
exclusive user interface for sound system functions.
a. Provide a system interface with the property’s
management system that allows staff to monitor
and control A/V systems through computers and
mobile devices on the management network.
b. Locate system control panels at main equipment
rack and in each event space.
4. Processing (for sound systems): DSP based (digital
signal processing) that provides mixing, routing,
equalization, leveling, combining and other sound
processing functions.
B. Pre-function Areas: Provide system capacity to play
background and foreground music throughout during
reception events.
1. Provide interconnection to adjacent areas for event
spaces with overflow functions.
2. Locate system controls in adjacent event spaces.
3. Zone the systems to permit assigning program sources
for any of the adjacent event spaces.
C. Ballrooms:
1. Sound Reinforcement: Provide independent, high-
level, high intelligibility sound reinforcement systems
in each Ballroom and Salon.
a. Voice Reinforcement: The primary purpose of
reinforcement system is to amplify the spoken
word.
b. Music System: The secondary purpose is to pro-
vide foreground music and playback of recorded
A/V programs and for background music.

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Autograph Collection Audio / Visual - 13C
c. Live Music: The system is not intended as the primary
sound reinforcement for live musical entertainment.
2. Input / Output Plates: Provide in-room controls, A/V
network connectivity and ceiling speakers.
3. Projector Mounts: Provide in each center salon a ceiling
mounted, manually retractable, projector mount, to
accommodate portable projectors, and position to serve
the primary object wall. Built-in projectors and projection
screens are not required.
a. Extend connectors from projector mount to the front
of the room’s A/V input plate.
b. Include connections for power and video signals to
the retractable projector mount and extend the con-
nections to the input plate located on the salon object
wall.
c. Provide input connections for AVNet tie lines utilized
with portable transmitter / receiver pairs to route ana-
log or digital signals to the projector. The transmitter
provides audio program signal break-out to feed the
built-in room sound system.
d. Provide multiple retractable projector mounts in sa-
lons that have multiple object walls. Projector mounts
may serve as hang points and retractable feature light-
ing supports, when properly specified and labeled for
live equipment loads.
4. Recording Facilities: Provide at equipment racks on a
recording panel equipped with XLR-3M jacks (one per
Ballroom, Salon or Meeting Room) and on the patchbay.
Provide recording outputs that are transformer isolated
from the DSP output and not equalized.
D. Meeting Rooms: Equip with built-in sound systems and tie line
plates as required for Ballrooms.
1. Projection Screens: Provide built-in, electrically operated
projection screens and manually retractable projector
mounts and position to serve the primary object wall.
a. Type: At a minimum, provide HD aspect ratio, and
where practical, may be dual-aspect ratio screens.
b. Connectors: Extend connectors from the projector
mount to front of the room’s A/V input plate.
• Where cable distances from wall plates to projec-
tor mounts or displays are less than 10.7 m (35 ft.),
input connections include digital video and audio
program signal break-out to feed the built-in room
sound systems.
• For longer distances, provide AVNet tie lines with
portable transmitter / receiver pairs as required
above for Ballroom projector mounts.

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13C - Audio / Visual Autograph Collection

2. Built-in Projectors: Not required.

3. Power, Data & Phone: If room design requires, provide floor
pockets for electric power, data and telecommunications
connections. Contact the MI Representative for project
requirements.
E. Breakout Rooms: Typically, rooms smaller than 93 m²
(1,000 sq. ft.) with fixed walls (no operable partitions). Provide
each room with a tie line plate as required for Ballrooms and
Salons.
F. Boardrooms: Typically, with fixed walls (no operable partitions)
and a fixed table. One end wall is designated as the “object
wall” or front of the room.
1. Technology: Provide “HD video teleconference ready”
with interconnections with telecommunication services,
and pre-wire for multiple microphones at the table.
2. Projection Screen: Provide built-in, electrically operated
screen with aspect ratio of 16:9 at the object wall and a
corresponding manually retractable projector mount.
3. Connectors: Extend connectors from the projector mount
to front of the room’s A/V input plate.
a. Where cable distances from wall plates to projector
mounts or displays are less than 10.7 m (35 ft.), input
connections include digital video and audio program
signal break-out to feed the built-in room sound
systems.
b. For longer distances, provide AVNet tie lines with
portable transmitter / receiver pairs as required above
for Ballroom projector mounts.
4. Built-in Projectors: Not required.
5. Sound: Provide a built-in sound system with features and
functions required for Ballroom and Salons.
6. Inputs: Provide inputs for digital video, audio, network,
telecommunications and convenience outlets built into the
table. Provide sound system inputs for flat panel display at
the front of the room and built into the table.
7. Visual Display: Provide a concealed large flat panel display
and locate at the front wall of the room.
a. Equip with upgraded front-firing built-in speakers
and multiple inputs. Extend inputs to the Boardroom
table and to the front wall of the room.
b. Provide with non-glare or anti-glare viewing surface.
c. Conceal the display utilizing one of the following
methods; retractable millwork doors, “art-screen”
frames, or lifts that retract display into credenza or
millwork.

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Autograph Collection Audio / Visual - 13C

G. A / V Features & Functions: Provide event space A/V (sound and

visual) display systems to fully support effective meeting
activities. Provide a robust built-in system to deliver high-
level sound reinforcement, program signals distribution and
to integrate with and complement portable equipment and
systems.
1. Inputs - General: See Figure 5.
a. Equip with two active microphone level inputs (XLR-
3FD connectors), one passive audio tie line (XLR-
3FD connector), an MATV jack (“F” connector).
b. Terminate active microphone inputs with a 1.6 K ohm
resistor on the back of the input plate jack to minimize
input noise.
c. Integrate input plates with A/V network features
described below.
d. Provide input plates designed to conceal and protect
connectors when not in use. Typically, utilize a
millwork panel or wall-box enclosure.
Figure 5 - A/V Input Plate with Integrated A/V Network Connections

2. Input / Output Plates & Tie Line Plates: See Figure 6.

a. Location: Locate at the “object walls” and at various
locations on the peripheral of fixed walls.
Position to serve cables to the most commonly used
head table, podium, stage, platform and lectern loca-
tions without placing cables past, or over public or
service entrance doors.
b. Quantity: Equip each event space with at least one
input / output and A/V network connectivity plate.
• Equip large salons with tie line plates in the room’s
front and rear to minimize, wherever possible, A/V
cabling runs in front of doorways and guest traffic
areas to minimize tripping and aesthetic issues.
• See “A/V Network & Tie Lines” and Figure 5.

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13C - Audio / Visual Autograph Collection

Figure 6 - Ballroom A/V Device Layout - Floor Plan

3. Accessibility: Ensure that the input / output plates and

controls are located on the wall to meet ADA compliance
and are accessible when portable platforms are utilized.
4. Processing: Provide management and manipulation
methods for sound system signals utilizing input jacks in
event space salons and from auxiliary sources (such as
music sources) to the ceiling speakers. Processing elements
include patchbays, digital signal processing, monitoring
and amplification.
5. Patchbays: Provide for event space sound systems. Active
input circuits are “normalled” through the patchbays to the
DSP inputs. Normalled jacks also intermediate between
the DSP outputs and following amplifier inputs. Tie lines
“dead-end” on patchbays.
a. Provide commercial duty, Mil spec, 6 mm (¼ inch)
TRS type or “Bantam TT” type patchbays with
mechanical or solder connections. Insulation
displacement or “punch-down” connections are not
acceptable.
b. Equip active DSP system inputs that appear on the
patchbay (normalled through input circuits and inputs
from auxiliary sources) with protective isolation
transformers between the patchbay and the DSP
inputs. Phantom power is not provided by the DSP
systems and assume phantom power is external to the
built-in systems.
c. Provide normalled amplifier inputs through the
patchbay. Associated DSP outputs do not appear on
the patchbay.

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Autograph Collection Audio / Visual - 13C
d. Equip patchbays with internal accessories including
phase reversers, line-to-mic pads, isolation
transformers, ground lifts and sufficient mults to
allow by-passing processing components from the
input circuits to the amplifier inputs.
e. Provide a means to bypass failed DSP or control
systems, a patchbay design requirment.
• Provide sufficient patchpoints, mult jacks, and
patchcords to permit bypassing the DSP and
restore full sound system performance by patching
from an in-room input, through the mults, and into
the amplifier inputs.
• Design the system to minimize the number of patch-
cords required to perform this control function.
f. Provide patchbays with bussed shields that serve as
the Uni-Point ground for the sound system processing.
See Figure 4 Power and Grounding Diagram.
g. See example Figure 7 A/V Signal Flow Diagram.
6. Digital Signal Processing (DSP): Provide commercial duty,
programmable DSP components with single central device
or distributed processing device functions.
a. Performs mixing signal functions from input panels
and auxiliary signal source including signals from the
background music service.
b. Provides level control for system inputs and outputs.
c. Combines channels of associated Ballroom salons,
meeting rooms and / or Pre-function areas.
d. Electronically disable or secure front DSP panel
controls behind mechanical covers. Does not require
and does not permit user interface or direct DSP unit
manipulation.
e. Provide bandpass equalization of sound signals from
the inputs and equalization of signals to speakers.
f. Provide music signal leveling from BGM sources.
g. Programming does not include automatic mixing or
gating functions.
7. Amplification: Provide sound reinforcement for each
channel.
a. Provide commercial duty, convection cooled and
design to drive 70 Volt constant voltage speaker
circuits.
b. Provide single or multi channel devices.
8. Monitoring: Provide auditory monitoring at the equipment
rack for each amplifier channel speaker level output.
a. Provide one line level monitoring channel with its
input on the patchbay.
b. Design for a headphone to monitor signals.

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Figure 7 - A / V Signal Flow Diagram

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Autograph Collection Audio / Visual - 13C
9. Output Controls: Wire the speakers in zones relating to
event space head table areas.
a. Individual speaker zones may be turned on or off using
the control system. Provide this function through the
DSP control system and multiple amplifier channels.
b. Alternately, when the controlled zone quantities
exceeds three, provide relays to turn off speaker
zones and minimize the patchcord quantities to
restore performance in the event of DSP or control
system failure as indicated above.
c. See “Fire & Life Safety Alarms”.
10. Programming: See “Document Submittal” requirements
below.
11. Control System: Equip event space sound systems with
an overall control that provides local and central control of
the sound systems basic functions.
a. Design for exclusive staff and guest interface with the
processing equipment. Direct access to the processing
is not required, accommodated or permitted.
b. Provide browser based IP access via the internal
property network and via property internet (PI)
access. Include monitoring and sound systems control
functions.
c. Develop and design user the interface screens, system
functionality and logic through an iterative process
involving the project’s design consultant. Anticipate
a DSP control system programming revision three
months following the property opening.
12. Central Control Panel:
a. Provide a large 30 cm (12 inch) diagonal measure,
minimum, color LCD touch screen control panel for
overall system functions.
b. Provide system functions on a touch screen. Interface
does not require the user to provide a pointing device
or keyboard for system operational functions.
c. When event spaces are remote from the equipment
room, provide a large touch screen control panel in
a rugged protective enclosure in the service corridor
associated with these rooms.
13. In-room Local Controls: Equip each event room, ballroom
area or salon with a dedicated sound system and provide
with an in-room control panel near the entrance from the
service corridor.
a. Location: When a service vestibule is included, pro-
vide the control panel in the vestibule within a pro-
tective enclosure not visible to guests in Ballroom,
Salons and Meeting Rooms.

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Where a salon or Meeting Room does not have a

service vestibule, locate the in-room control panel
behind a protective and concealing millwork detail.
b. Control Features:
• Design controls to give access to specific system
functions to staff and to meeting planners (as
desired by the staff), but with a means to secure
controls to prevent access or operation by unau-
thorized persons.
• Provide security control by electronic, electro-
mechanical or only mechanical means.
• Provide micro-processor based user interface to
the digital signal processing system. Also, pro-
vide extended functions including selection of
lighting presets.
• Provide intrinsically rugged units with installa-
tion that is relatively impervious to damage from
physical contact from carts, chairs, etc., typically
utilized in event spaces.
• Provide an illuminated, programmable LCD
display, push button and / or rotary controls
to provide user interface and system status
information.
• Accommodate mobile technology to provide
staff with system control.
c. Programming: See “Document Submittal”
requirements below. See the project A/V Supplement
for specific, parametric control system functional
and programming requirements.
14. Speakers: Provide an array of flush, high quality ceiling
speakers, evenly spaced to provide high intelligibility,
low distortion, wide frequency response, wide dynamic
range and even direct sound coverage (+/- 2dB @ 4kHz)
throughout the event spaces seating and audience areas.
a. Sizes: Ceiling speakers sizes vary according to
ceiling height. Typically, provide smaller speakers
in low ceilings and larger speakers in high ceilings.
• Ceilings up to 3 m (10 ft.) high, provide 10 to
15 cm (4 to 6 inch) full range speaker assemblies.
• Ceilings between 3 and 5 m (10 and 16 ft.),
provide 20 cm (8 inch) coaxial two-way speaker
assemblies.
• Ceilings between 5 and 7 m (16 and 20 ft.),
provide 30 cm (12 inch) coaxial two-way ceiling
speakers and equip with 60 to 75 degree constant
directivity high frequency transducers.

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Autograph Collection Audio / Visual - 13C
• Ceilings above 6 m (20 ft.) high, provide special
electro acoustical modeling and high power
speakers having a high degree of dispersion pattern
control.
b. Power: Provide constant voltage system (70.7 or
100 Volts) signal distribution to speakers. Provide
high quality transformers with 6 dB headroom allow-
ance in component sizing.
c. Protection: Equip speaker assemblies with non-
resonant backboxes and / or enclosures to protect
each speaker.
d. Grills: Provide speaker grills with minimum of
66% open area and 24 mm (3/32 inch) minimum
perforation holes.
e. Support: Attach speakers to building structure and
not from suspended ceiling system.
f. Quantity: Determine speaker quantities by the
spacing requirements above. Evenly space ceiling
speakers for each event space, meeting room, or
ballroom and salon based on the overall area, divided
by (floor-to-ceiling dimension), squared.
g. Spacing: Space speakers to average 0.8 times the
floor to ceiling height dimension with the ratio of the
closest and furthest spacing between any two adjacent
speakers not exceeding 1:1.5.
h. Zoning for Control: Provide individual zones of
speaker control to permit turning off speakers
above head tables and platforms, when necessary.
This controls feedback and improves system gain.
See Figure 8 Ballroom Speaker Layout and Zone
Circuiting - Example Ceiling Plan.
15. A/V Networks (A/V Net) & Tie Lines: Provide
interconnecting cabling between and among the event
spaces, associated Pre-function, activity areas and
appropriate communication “points of presence” in the
facility such as television headend rooms, telephone
equipment rooms, computer rooms, the loading dock,
business center, A/V department operations office, etc.
a. Provide multi-mode fiber and shielded Category 6
network cabling.
• Provide minimum of four A/V optimized Ethernet
circuits, terminated on RJ45 connectors and two
multi-mode fiber interconnecting cables terminated
on specialized A/V connectors (Neutrik FiberCon).
• Certify tie line performance to meet BICSI
standards for design and performance for the
required cabling type.

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Figure 8 - Ballroom Speaker Layout and Zone Circuiting - Example Ceiling Plan

b. Land tie lines on plates in each event space.

• Equip with at least one plate and provide large
spaces with at least two plates.
• Integrate connections with the A/V input / output
plates.
• See Figure 5 Example A/V Input Plate detail.
c. Provide tie line plates adjacent to hang points in the
ceiling or integrate with retractable hang points.
Provide at least one ceiling tie line plate in each small
salon and at least two in each large salon.
d. Provide two AVNet Category 6 tie line plates in floor
pockets (when provided).
e. Run tie lines back to primary A/V equipment
room serving the associated event spaces. Land on
patchbays located in equipment racks.
f. Verify with the MI Representative to determine if
Ballroom, Salons and Meeting Rooms require floor
pockets for power, data and telecommunications
connections.
g. Design the network to serve event spaces including
breakout rooms and areas that are not equipped with
built-in A/V or sound systems.
h. Design connectors on plates and protect from damage
from physical contact from carts, chairs, feet, etc.

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Autograph Collection Audio / Visual - 13C
i. Provide a stainless steel, lockable, and weather tight
media connection panel at the property receiving area
for interconnectivity to local and national television
production vehicles for special events. Provide the
following features:
• Six RJ45 Ethernet jacks for A/V tie lines
• Six fiber optic jacks for multi-mode fiber
• Two fiber jacks for single mode fiber
• Two SMPTE Fiber tie lines for large Ballrooms
more than 930 m2 (10,000 sq ft)
• Ten balanced audio jacks
16. Portable A/V Equipment: Provide a complement of portable
equipment that supports the built-in systems.
a. Include microphones, cables, projectors, flip charts,
theatrical lighting systems, portable high-level sound
systems, projection screens, production mixers for
audio and video, cameras, adapters, video graphics
displays, computers, etc.
b. Develop a project specific list for portable A/V and
lighting equipment requirements. Include interfaces,
receivers and transmitters required for analog and
digital video and audio sources to work with the
AVNet system.
H. Document Submittals: Upon project completion and acceptance,
submit the following to the property management.
1. Technical Manuals: Provide documentation as follows:
a. Block Diagrams: Detailed functional block diagrams
that illustrate as-built conditions.
• Identify each equipment item by manufacturer and
model number, label alpha numerically contractor
furnished controls, relays, patch panel jacks, and
similar devices.
• Reference the designations on fabrication drawings,
patch panel details and related instruments.
b. Fabrications: Detailed as-built drawings of contractor
fabrications. Illustrate the mechanical and electrical
construction, with manufacturer’s part numbers and
values for components.
c. Rack Elevations: Final rack elevation drawings.
d. Manufacturer’s Literature: Descriptive literature and
performance specifications, operating manuals, and
servicing information.
e. Control Settings: Schedule of nominal control settings
for proper system operation.
f. Test & Measurements: Documented data gathered
during systems tests and commissioning.

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g. Systems Operating Instructions: Describe

the functions, operation and maintenance for
each installed system. Write the instructions
in full detail in language sufficiently clear for
comprehension by non technical persons.
h. Troubleshooting Guide: System operator’s
procedures to follow in the event of an apparent
equipment failure, written in logical outline
format.
i. Terms & Conditions: Restatement of the systems
warranty terms and conditions and schedule of
manufacturer’s warranties covering parts and
labor for the provided equipment.
j. Programming: Submit to the property
management, a legal copy of the authoring
software and unrestricted license and an archival
electronic copy of the uncompiled operating code
when submitting the record (as-built) documents
for system programs.
2. User’s Manuals: Provide documentation as follows:
a. Systems Operating Instructions: Describe each
provided system, specifically the functions,
operation, and maintenance. Write the instructions
in full detail and in language sufficiently clear for
comprehension by non technical persons.
b. Control Settings: Schedule of nominal control
settings for proper system operation.
c. Troubleshooting Guide: Operator’s procedures
to follow in the event of an apparent equipment
failure, written in logical outline form.
d. Block Diagrams: Simplified as-built block
diagrams with alpha numeric references to
controls, relays, patch panel jacks and other
similar devices.
e. Terms & Conditions: A restatement of the system
warranty terms and conditions. Describe the
terms of manufacturers’ warranties, that extend
beyond the one year provisions of the system
warranty.
f. Document Revisions: Submit within four weeks
of final system acceptance, four complete sets
of corrected and revised pages and drawings to
update the operating and maintenance manuals
described above to reflect adjustments and
changes to the system during the final testing and
acceptance.

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Autograph Collection Audio / Visual - 13C

I. Warranties: Provide complete systems, products and

materials warranties to include the following:
1. Product Replacement: Guarantee to repair and replace
defects in products, materials, workmanship and
performance of provided systems and the defective and
comprising elements at no additional cost.
2. Temporary Replacement: Provide temporary
replacement equipment when repairs to defective
equipment and products cannot be completed within
24 hours.
a. Provide temporary labels matching original
labeling nomenclature.
b. Replace temporary items with original product
following repair.
c. Replace equipment and product items that exhibit
similar failures three times within the warranty
period.
d. Replace equipment and products that exhibit
failures three times within the warranty period
with new equipment and product at no cost.
3. Remedy Response: Respond with remedy to requests
for service within 24 hours of the request.
a. Provide the property management with a telephone
number and an e-mail address to request services
at any time.
b. Response requirement applies from the date of the
A/V consultant’s recommendation of the system
acceptance and continues for the following 365
consecutive days.
c. Warranty remains in effect for a period of one
year from the date of system acceptance, except
for equipment and products under manufacturer’s
warranties that exceed the one year warranty
period to remain in effect beyond the one year
system warranty period.

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13C.13 Systems Coordination

A. Reference: Coordinate with requirements of other Modules
including:
• 1 Site / Building Exteriors
• 2 Public Spaces
• 3 Food & Beverage
• 4 Recreation Facilities
• 5 Retail Spaces
• 6 Function Spaces
• 7A Guestrooms & Suites
• 7B Guestroom Corridors / Support
• 8 Administration & Employee Facilities
• 12 Elevators & Escalators
• 13A Information Technology Infrastructure
• 13B Telecommunications
• 14 Fire Protection & Life Safety
• 15 Mechanical - Plumbing - Electrical
• 16 Loss Prevention

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