Customer Support Engineer (1 position)
Qualifications
➢ University degree in Computer Science/ Information Technology/Telecommunications Engineering with at
least 2 years of working experience in the related field.
Skills and expertise
➢ Good knowledge and working experience of various Networks such as LAN, VPN, Fiber optical, and
microwave wireless technologies, as well as extensive knowledge of configuration and troubleshooting of
TCP/IP protocols.
➢ Practical networking experience in setting up, testing, configuring, and troubleshooting networks/
Knowledge of Wireless Technologies, RF transmissions, and Fiber Optical Networks
➢ Working knowledge of network devices (routers/switch testing and configuration)
➢ Proficiency in both Windows and Linux-based operating Systems.
➢ Ability to work independently, be a team player, and be able to accomplish a given task with minimum
supervision.
➢ Possess excellent customer care and client handling skills.
➢ Be able to communicate excellently with a good command of both oral and written English and Kiswahili;
to provide information, explanations, and instructions clearly and concisely, and to elicit information from
others with varying levels of understanding.
➢ Must possess very good analytical, troubleshooting, as well as technical faults reporting skills.
➢ Problem-solving skills to independently recognize, define, and identify resources available to solve
problems.
➢ Possess a class ‘C’ clean driving license.
➢ Willing to walk the extra mile and demonstrate flexibility to handle chores more efficiently.
➢ Interpersonal skills to establish and maintain a friendly, welcoming environment to demonstrate an
understanding, compassionate, and caring manner to maintain a courteous and calm demeanor.
Job Descriptions
➢ Provide technical support to clients on problems related to the Internet and related services, both on the
telephone as well as on-site.
Internal All Employees
➢ Install and maintain various Internet and related services on the client’s side using either optical fiber cable
or Microwave Wireless Equipment operating at different frequencies, as well as the configuration of TCP/IP
protocols.
➢ Build and maintain various Networks such as WAN, LAN, and VPN on the client’s side.
➢ Maintain the Company’s Network infrastructure, including its fiber optical backbone, repeaters, as well as
towers.
➢ Evaluate and resolve client problems promptly.
➢ Monitor the performance of network infrastructure equipment.
➢ Create and implement viable solutions and follow through to ensure the problem is resolved to the
satisfaction of all parties.
➢ Ensure that no trouble ticket or client complaint remains pending and present a thorough daily, weekly, and
monthly report to the Management.
➢ Carry out weekly and monthly analyses of the problems reported by our clients and find ways to reduce
them.
➢ Provide clients with regular updates and feedback on service requests/queries
Deadline for application is 11th December 2025. Kindly send all applications in English with your CV to
[Link]@[Link] and [Link]@[Link].
Internal All Employees