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Mastering Verbal Cues in Conversations

The document provides guidance on effective verbal cues and tonality in conversations, emphasizing the importance of mixing verbal cues and using pauses to maintain engagement. It outlines best practices for matching tone with the desired response and utilizing body language to enhance communication. Additionally, it encourages the use of opinion-based verbal cues to foster deeper connections with prospects.

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coolshubham1707
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8 views3 pages

Mastering Verbal Cues in Conversations

The document provides guidance on effective verbal cues and tonality in conversations, emphasizing the importance of mixing verbal cues and using pauses to maintain engagement. It outlines best practices for matching tone with the desired response and utilizing body language to enhance communication. Additionally, it encourages the use of opinion-based verbal cues to foster deeper connections with prospects.

Uploaded by

coolshubham1707
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Verbal Cues

Question to Question transition while showing the prospect you are having
a conversation & not interrogating

Simple Verbal Cues

Hmm, Oh okay, Wow cool, Beautiful, That’s awesome

Avoid saying same verbal cues - mix it up

Avoid saying common verbal cues like - Gotcha Gotcha

Verbal Pauses

There are two ways we use verbal pauses, they are kind of similar but still
two

Make you sound human, keep the conversation good and keep them
interested.

Is used to emphasise the next thing after the pause

E.G. -

But why is that important to you…now tho ?

But why is…that important to you now tho ?​


Opinion Based Verbal Cues

Similar to verbal cues but you can either put your opinion into it or just
repeat what they said in a questionable manner

Opinion

P: I am not able to spend time with my kids because of this job


S: Oh that sucks man….How are you holding up ?

“Quesionable manner”

P: I am not able to spend time with my kids because of this job


S: Oh you are not?....How are you holding up?

P: I am not able to spend time with my kids because of this job


S: You don’t?....What’s that doing to you?

Tonality

Curious Tone
Confused Tone
Concerned Tone
Spectacle tone
Playful Tone

**Key to mastering Tonality comes down to thing, Knowing what’s good and
then matching it**

Best practice No.1 - Focus on how you want the prospect to respond to you
in which tone typically if you ask the question in the same tone you will get
the response you are looking for.
Best Practice No.2 - Look online to some sales calls that you like​
​
For Ex ample I used to look at jeremy miners Videos look at how he used to
ask questions ​
​
And I would then record myself saying the same question and compare it.​

Best Practice No.3 - Your face is your remote control to your body language
make the face = how you want to come across & your tone will follow

Best Practice No.4 - Your Body language is also the same, If you come
across concerned while asking a concerned question.​
​
They will open up to you!!

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