[Link]@gmail.

com
Rajendra B Hedakamudiki 8888829219

Professional Summary
Techno-Functional manager with over 15 years of experience in IT industry. Well-versed with Application
development/ customization and service delivery in banking / lending domain. Extensive experience of working
with domestic/ international banks and NBFC. Hands-on experience in developing business logic/ complex reports
in Oracle SQL, PL-SQL.
Experience / Skill Details

 15 years of experience in Production Support and Software Development. Which involved managing daily
Production Support activities like Issue Analysis, SLA tracking, Issue Fixing, Release management, Version
management, Daily Batch Job monitoring, Internal Reporting and Providing the status update to Customer and
Internal Management.
 Managed Production Support activities for domestic (IDBI Home Finance, Kotak Mahindra Bank etc.) and
Offshore Clients (SCB Africa, SCB Germany, Seylan Bank Srilanka).
 Familiar with the day-today Production Activities which mainly involved Recording Production issue,
Acknowledgment to Client, Analysis of Production Issue, Providing the RCA(Root Cause Analysis) to the
Customer, Issue Fixing within the define SLA, Daily Schedule Job Monitoring and Periodic Update to Customer
in terms of various Reports.
 Domain knowledge in Retail Banking and Collections.
 Involved in RA activities, preparing functional and technical specification documents.
 Preparing cost estimates for enhancements and work plans to achieve the time lines.
 Knowledge of Incident Management tool like Bugzilla and Jira for end-to-end Bug tracking and resolution.
 Involved in Data Migration for some of the projects . The technology used for migration was Oracle External
Table and SQL Loader.
 Experience in the Database Designing, Development and Maintenance. Sound knowledge of different
database objects like Tables, Procedures, Functions, Packages, Triggers, Indexes and Views using PL/SQL
Developer for Oracle.
 Worked on various Release Management tools like VSS,SVN Tortoise.
 Worked on various Job Scheduling programs like Oracle DBMS JOBS scheduling.
 Experience of developing application in Waterfall model and Agile Scrum.
 Experience in handling the Third-Party Integration. Interacted with well-known external vendors like FICO,
Experian, CRMNext, TIBCO,for technical discussion during the integration.
Work Experience
Designation Company Period Duration
Team Leader Ebix Technologies Pvt. Ltd. Jul 2008 to till Date 12.3 Years
Developer Asian CERC Information Technology Ltd. Religare Technova Mar 2008 to Jun 2008 4 Months
Developer Bit By Bit Computer Services [Link]. Jun-2005 to Feb-2008 2.8 Years
Education and Certifications
Master of Computer Management (M.C.M.) From Shivaji University, Kolhapur. Year of Passing: 2004.
Skills
Programming Languages VB6, FOXPRO and JavaScript
Tools PL/SQL Developer, Toad, Crystal Reports, Tortoise SVN, VSS, Bugzilla and Jira
Database Oracle 8i, 9i, 10g, 11g, 12c, MS SQL Server and MS Access.
Web Technologies HTML, ASP, Java Script, VB/[Link],
Web/App Server IIS 6.0
Operating Systems Windows XP/2000, Linux
Others Microsoft Word, Excel, and PowerPoint
Work Experience
Client: Kotak Mahindra Bank Ltd., Mumbai. [Company: Ebix Technologies Pvt Ltd.]
Project LOS (Loan Origination System)
Organization Ebix Technologies Pvt. Ltd
Duration 07/2016 to Till Date
Operating System Windows
Technologies JBOSS 6.3, Oracle 11g, Java
Role Day-today production support for issues and customer queries.
Taking new requirement and preparing understanding document.
Planning and Estimation for new enhancement.
Providing UAT support for Issue fixes and new changes.
Version Management and building the Release for Client.
Design, Developed and Build Deployment Support.
Code review for Optimization and Performance improvement.
Periodic status update to Customer about Production support activities.
Notification to respective team owner in case of any failure or error in batch activities.
Preparing project related documentation and to maintain it for internal audit.
Description Loan origination system support various functionality which start lead sourcing from third
party as well as with application entry till the final disbursement. In between the application
going through various stages which are defined in workflow. System perform duplicate check,
credit bureau check, pan check, verification for each application. Post user review and
approval of all acclivities case is getting Approved or Reject based upon the application data.
During this whole process system integrate with various external system for decision and
based upon the result user take the action.
ROBO Collection For Ikano Bank – Germany, SCB Africa and Seylan Bank, Sri Lanka [Ebix Technologies Pvt Ltd.]
Duration 04/2012 to 06/2016
Operating System Windows 2007
Technologies Oracle 11g, VB, ASP, IIS 6.0
Role To give production support for day-to-day business.
Requirement gathering for new developments.
Estimation and Planning for New Enhancement.
Project update to Client and Stake holder on regular basis.
Preparing project related documentation.
Description The Indus Collections System is used to track delinquent cases, ensure follow-up action has
been taken on all delinquent accounts. The system would also maintain an audit trail of all the
follow-up actions taken by collectors during the delinquency period. The system would also
generate dunning letters to be issued to delinquent customers. The follow-up for delinquent
cases would happen on the basis of certain pre-defined parameters.
LOS and LMS for IDBI Home Finance Ltd, Pune. [Ebix Technologies Pvt Ltd.]
Duration 07/2008 to 03/2012
Operating System Windows
Technologies ASP, VB script, JavaScript, HTML, Oracle 9i, IIS 6.0
Role 1. Onsite support for day to day business activities.
2. All master creation/update as per the business activities. Developing MIS, generating and
Providing MIS to business.
3. Daily checks on EOD and supporting EOM activities.
4. Going through CRF (Change Request Form) to understand change request by client for in
house development at client side.
5. Preparing project related documentation.
6. Developed Health Check Queries
Description Facilitates users to Activity management from Loan application till Loan disbursement.
Provides administration facility to technical users of system. Provides management task
require for Repayment of Loan in different mode like Direct Receipt Entry (DRE), Post Dated
Cheque (PDC) and SI/ECS. It has the facility to manage schedule for repayment, Provides
Foreclosure. Has interface with Collection system, which is responsible for managing cases of
Past Dues
HRMS Intranet for IDBI Home Finance Ltd, Pune. [Ebix Technologies Pvt Ltd.]
Duration 07/2008 to 03/2012
Operating System Windows
Technologies ASP, VB script, JavaScript, HTML, Oracle 9i, IIS 6.0
Role Onsite support for day-to-day business activities.
All master creation/update as per the business activities. Developing reports, generating and
Providing to business (Ad Hoc report on the business on site requirement)
Worked on site development for the customer requirement for front end as well as back end.
Description This was internal web application for IHFL employees to claim the
reimbursement, leave, generate various MIS, and other utilities which
works parallel with the LOS and RMS, like DSA/DST pay utility, PDC
Reclaim and Replenishment, Customer Feedback for internal audit, Site
Investigators utility.
Insight Application for multiple clients [Asian CERC Information Technology Ltd]
Duration 03/2008 to 06/2008
Operating System Windows
Languages ASP, VB script, JavaScript, HTML, Sql Server, IIS 6.0
Role Offsite support for day-to-day business activities and development of new enhancements.
Designing of screens and developing the business logic for the application.
Preparing project related documentation.
Description Insight is an application, which is helpful while trading or investing in shares, Mutual funds,
IPO, Derivatives. Insight gives in-depth information regarding particular company or regarding
specific industry, for example Software Industry. User can do research about any company
which is listed in Stock exchange. Also, the user can study the progress of industry over the
period. Insight is useful while considering Mutual fund and IPO data also. Various charts,
categorized news, articles and reports helps user while taking decision before investing. With
the help of insight, user can generate various report like 52 weeks hi–low in general or area of
business. Market Movers, Gainers, Losers, best performing Mutual Fund, Worst performing
Mutual fund, IPO rates, Company Profile. Also, various financial reports can be generated for
company or industry like, for company balance sheet, income statement, ratio analysis, cash
flow, etc.
Managing Equipment stores and Loan System for Baum Hart and Partners, UK [Company: Bit by Bit Computer
Services Ltd]
Duration 06/2005 to 02/2008
Operating System Windows
Technologies ASP, VB script, JavaScript, HTML, Sql Server, IIS 6.0, Crystal reports.
Role Offsite support for day-to-day business activities.
Designing of screens and developing the business logic for the application.
Preparing project related documentation.
Description Managing Equipment stores and Loan System is an application developed for managing the
equipment stores under NHS UK. Mesals is a comprehensive stores management system that
maintains data of equipment in the store as well as equipment that is out in the community. It
also enables the user to maintain the history of the equipment and keep a track of client
activities. The System can record all types of stock movements, Equipment write-offs, repairs,
purchase, issues, collections and even the cleaning of equipment can be recorded. This
Application generate reports like delivery notes, collection notes, repair notes, modification
notes.
Personal details
Address
DOB 19 – May – 1979.
Passport No T6295223
Languages English, Hindi, Marathi, and Kannada (Spoken)