Tuiza Anthony
BSIT-401B
ITSM
Company A: PLDT / ePLDT
Company Overview
PLDT, Inc. is one of the oldest and largest telecommunications and digital
services companies in the Philippines. It provides fixed line, mobile,
broadband, and various ICT or enterprise services primarily through its
subsidiary ePLDT. ePLDT focuses on data center services, cloud solutions,
cybersecurity, managed ICT, and professional IT services. The company has
been expanding its data center capacity to meet the rising demand for cloud
and enterprise solutions.
IT Services Offered
Data center operations and colocation services
Cloud services (public, private, and hybrid)
Managed ICT and IT services, including managed security and network
operations
Corporate data connectivity, SD-WAN, enterprise broadband, and fiber
solutions
Internet of Things (IoT) and smart business services
Revenue (Past Five Years – summarized)
Yea Estimated Service / ICT / Enterprise
r Revenue
202
₱40 billion (Enterprise segment)
0
202
₱42.2 billion (Enterprise revenue)
1
202 ₱196 billion (consolidated service
2 revenue)
Yea Estimated Service / ICT / Enterprise
r Revenue
202 ₱201.8 billion (consolidated service
3 revenue)
202 ₱208.3 billion (service revenue, up
4 3.2%)
Business Profile (10 sentences)
1. PLDT / ePLDT has built a strong reputation in the telecommunications
and ICT industry of the Philippines.
2. The company has transitioned from a traditional telco to a digital and
cloud-based enterprise solutions provider.
3. Through ePLDT, it offers data center management, cloud hosting,
cybersecurity, and enterprise connectivity.
4. Its enterprise division is showing steady growth as businesses
increasingly move toward digital transformation.
5. PLDT’s strong infrastructure backbone allows it to deliver reliable and
scalable ICT services nationwide.
6. The company’s recent investments in data center expansion reflect its
commitment to meeting the country’s digital demand.
7. While consumer broadband remains its biggest revenue driver, ICT and
enterprise services are rapidly growing contributors.
8. The company’s broad portfolio gives it an advantage in offering
bundled services to both small businesses and large corporations.
9. PLDT faces high capital costs but maintains its leadership through
innovation and nationwide coverage.
10. Overall, PLDT / ePLDT is positioned as a key player in the
Philippines’ IT services and digital transformation market.
Company B: IBM Business Services, Inc. (Philippines)
Company Overview
IBM Business Services, Inc. is the local arm of IBM in the Philippines, focusing
on IT services, consulting, and business transformation. The company
supports enterprises with solutions in cloud computing, analytics, artificial
intelligence, and IT infrastructure management. IBM has operated in the
Philippines for decades and employs thousands of professionals in
technology and business process services. It is known for its expertise in
system integration and enterprise consulting for large organizations.
IT Services Offered
IT consulting and systems integration
Infrastructure and cloud management services
Business transformation and digital modernization
AI, data analytics, and automation solutions
Managed security and support services
Revenue (Past Five Years – summarized)
Yea Estimated Net Sales / Revenue
r Growth
202 Stable local operations, moderate
0 growth
202
Slight increase in local revenue
1
202 Global revenue around USD 60
2 billion
202
5.5% growth in net sales locally
3
202
Expected steady growth trend
4
Business Profile (10 sentences)
1. IBM Business Services has established itself as a trusted partner for
digital transformation in the Philippines.
2. The company focuses on consulting, cloud migration, and IT
modernization for large enterprises.
3. Its global experience and expertise make it a preferred choice for
complex, high-value projects.
4. IBM provides hybrid cloud, AI-driven analytics, and security services
that align with modern enterprise needs.
5. Its Philippine branch contributes to IBM’s regional network of
technology and consulting hubs.
6. The company’s workforce specializes in IT strategy, integration, and
managed infrastructure support.
7. IBM maintains a strong reputation among multinational clients,
particularly in finance, logistics, and government sectors.
8. Growth remains steady, although competition and limited local
spending can constrain rapid expansion.
9. Its consulting-driven model focuses on long-term partnerships rather
than short-term service contracts.
10. Overall, IBM Business Services continues to thrive as a strategic
technology leader in the Philippine IT service market.
Revenue Comparison Chart
Yea PLDT / ePLDT (₱ IBM Philippines (₱
r Billion) Billion, est.)
202
40 22
0
202
42.2 23
1
202
196 24
2
202
201.8 25.2
3
202
208.3 26
4
(Values are approximate and simplified for comparison purposes.)
Rationalization (Why PLDT/ePLDT Performs Better)
1. PLDT/ePLDT performs better mainly because it operates across
multiple revenue streams, including broadband, connectivity, and ICT,
giving it a larger market base.
2. The company also benefits from owning its network infrastructure,
reducing dependency on third parties and allowing for greater
scalability.
3. In contrast, IBM Philippines focuses more on specialized consulting and
enterprise services, which generate higher value per client but cover a
smaller market segment, leading to slower overall revenue growth.