OSA In-Coming Call Script Sheet
Office: Thank you for calling _______________________________ How may I help you today?
Patient: “My physician has referred me to your office for an appliance to treat my sleep apnea.”
OR
“Does your office offer or provide oral sleep appliance therapy for sleep apnea?”
Office: May I ask your name please?
Patient Name: _________________________________________
Office: Hi, Mr./Mrs._____________________________, yes, we do offer that type of treatment
for obstructive sleep apnea. Let me ask you a few questions so I may better serve you.
• What is your physicians’ name? ____________________________________________
• Have you seen a dentist in the last 6 to 12 months? ______
• If so, what is your dentists’ name? __________________________________________
• What is your dentist’s fax number? __________________________________________
• Have you had a sleep test? _______
• If so, can you please obtain a copy of the test? _______
• If not, we can help schedule you for a home sleep test on your first appointment.
• Do you have a prescription from your physician for an oral sleep appliance? ______
• Do you have a CPAP, and do you wear it? ______ ______
Let me schedule you for a Sleep Therapy Consultation for your first appointment.
I have the following dates and times available. ____________________________________
Which works best for you?
What is the best way to contact you, by phone or email?
Phone: _____________________________ Email: _____________________________
The cost for that consultation appointment is ______________, what card would you like to use
to pay and confirm your appointment today?
For your appointment please bring:
• Your driver’s license.
• Your medical insurance card(s).
• A copy of your sleep test results.
• Your prescription if your doctor gave you one.
• A copy of your dental records.
Please feel free to call me with any concerns or questions you may have before your
appointment on __________________________. We look forward to seeing you then and have
a wonderful day.
OSA Out-Going Call Script Sheet
Office: Hello, May I speak to ___________________________________?
Hello Mr./Mrs. _____________________________. You had inquired about knowing
more about oral sleep appliance therapy for sleep apnea.
I am calling from _________________________________ to schedule you for a Sleep
Therapy Consultation at our office.
Let me ask you a few questions so I may better serve you.
• If so, what is that physicians’ name? ________________________________________
• Have you seen a dentist in the last 6 to 12 months? ______
• If so, what is your dentists’ name? __________________________________________
• Have you had a sleep test? _______
• If so, can you please obtain a copy of the test? _______
• If not, we can help schedule you for a home sleep test on your first appointment.
• Do you have a prescription from your physician for an oral sleep appliance? ______
• Do you have a CPAP, and do you wear it? ______
Let me schedule you for a Sleep Therapy Consultation for your first appointment.
I have the following dates and times available. ____________________________________
Which works best for you?
What is the best way to contact you, by phone or email?
Phone: _____________________________ Email: _____________________________
The cost for that consultation appointment is ______________, what card would you like to use
to pay to confirm your appointment today?
For your appointment please bring:
• Your driver’s license.
• Your medical insurance card(s).
• A copy of your sleep test results.
• Your prescription if your doctor gave you one.
• A copy of your dental records .
Please feel free to call me with any concerns or questions you may have before your
appointment on __________________________. We look forward to seeing you then and have
a wonderful day.