Interaction ID: 14313577
Conversation Between:
Customer Name: Siyabonga Mjoli
Agent Name: Nonyaniso
Started: 5/28/2024, 9:34:58 PM
Ended: 5/28/2024, 9:59:32 PM
-- BEGIN TRANSCRIPT --
[5/28/2024, 9:34:58 PM] from: Athena™ :: Please select an option below
[5/28/2024, 9:35:04 PM] from: Siyabonga Mjoli :: Withdrawals
[5/28/2024, 9:35:04 PM] from: Athena™ :: Please select an option below
[5/28/2024, 9:35:10 PM] from: Siyabonga Mjoli :: I have not received my withdrawal
[5/28/2024, 9:35:10 PM] from: Athena™ :: Which withdrawal option did you use
[5/28/2024, 9:35:13 PM] from: Siyabonga Mjoli :: EFT
[5/28/2024, 9:35:13 PM] from: Athena™ :: Your money is in safe hands
[5/28/2024, 9:35:13 PM] from: Athena™ :: Note: Withdrawals are processed to the
selected method, within 24 hours of you requesting it
[5/28/2024, 9:35:13 PM] from: Athena™ :: Please enter the amount withdrawn
[5/28/2024, 9:36:11 PM] from: Siyabonga Mjoli :: R400 this afternoon please 🙏
check it for me.
[5/28/2024, 9:36:11 PM] from: Athena™ :: When was this withdrawal made
[5/28/2024, 9:36:17 PM] from: Siyabonga Mjoli :: Today
[5/28/2024, 9:36:17 PM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[5/28/2024, 9:37:15 PM] from: Siyabonga Mjoli :: Customer has disconnected.
[5/28/2024, 9:46:13 PM] from: Nonyaniso :: Good evening 😇 Siyabonga
Thank you for contacting Betway, your #1 betting site You are chatting to
Nonyaniso.
Apologies for the long wait
[5/28/2024, 9:47:29 PM] from: Siyabonga Mjoli :: Customer has connected.
[5/28/2024, 9:48:06 PM] from: Nonyaniso ::
Please just confirm a few details for me:
(1) Full name and Surname
(2) ID/Passport Number
(3)Registered mobile number
[5/28/2024, 9:48:39 PM] from: Siyabonga Mjoli :: Siyabonga Mjoli
[5/28/2024, 9:49:10 PM] from: Siyabonga Mjoli :: 7707255568084
[5/28/2024, 9:49:32 PM] from: Siyabonga Mjoli :: 0738716658
[5/28/2024, 9:50:26 PM] from: Nonyaniso :: Thank you. Please hold for me whilst I
have a look at your account.
[5/28/2024, 9:50:52 PM] from: Nonyaniso :: Thank you for holding. I do appreciate
your patience.
Thank you for bringing to our attention that the withdrawal was processed on our
end but failed at the bank. We sincerely apologize for any inconvenience this may
have caused and appreciate your patience as we work to resolve the issue. Our team
has been advised that the withdrawal will be reprocessed within 24 hours, and we
are committed to doing everything we can to resolve this issue as soon as possible.
We understand the importance of resolving this matter promptly and will keep you
informed of any updates.
[5/28/2024, 9:54:12 PM] from: Nonyaniso :: I haven't heard from you in some time.
Are we still connected?
[5/28/2024, 9:55:06 PM] from: Siyabonga Mjoli :: I will appreciate that
Nonyaniso. Because I recently withdraw 450 now so It going to be 850nhe
[5/28/2024, 9:56:23 PM] from: Nonyaniso :: You will get it do not worry
[5/28/2024, 9:56:53 PM] from: Siyabonga Mjoli :: Thanks sweetie
[5/28/2024, 9:57:11 PM] from: Siyabonga Mjoli :: Customer has disconnected.
[5/28/2024, 9:57:31 PM] from: Nonyaniso :: Your are welcome 😊
[5/28/2024, 9:57:38 PM] from: Siyabonga Mjoli :: Customer has connected.
[5/28/2024, 9:58:39 PM] from: Nonyaniso :: Is there anything else I may assist you
with at this time?
[5/28/2024, 9:58:54 PM] from: Siyabonga Mjoli :: Bye I will wait till your
promises are fulfilled.
[5/28/2024, 9:59:18 PM] from: Nonyaniso :: Please complete the survey once the chat
has ended in order to rate the service I have provided.
1 star ()being Poor and a 5-star ( )rating being Excellent.
This rating is directed to me alone.
Your feedback and opinion based on your experience is important to us.
[5/28/2024, 9:59:22 PM] from: Nonyaniso :: Have a great day and thank you for your
patronage. All the best with your betting and goodbye for now.😇
[5/28/2024, 9:59:32 PM] Notice :: Agent has left the conversation.
[5/28/2024, 9:59:32 PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[5/28/2024, 10:00:31 PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[5/28/2024, 10:01:31 PM] from: Athena™ :: Would you like a transcript of this
conversation?
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