04 Task Performance 1
Fundamentals in Lodging Operations
BSHM301
Group 2
Rhealyn Buedejas
Kathyrine Cinco
Liane Habaña
Christian Arellano
LIvie Bello
1. The hotel shows many problems; let me explain what went wrong in the provided case. First, the
Assistant General Manager's lack of action was unprofessional; he should have assisted the Magnates to
the Banquet Captain and analyzed the problem since he is the only one present and capable of handling
the trouble. Second, there were the absences of the Director of Marketing and Sales, who should have
been there from the outset to supervise the event, as well as the hotel executives. Third, the hotel's
staff performs poorly in terms of customer service, particularly in how impolite the front office
receptionist handled the clients. Lastly, Mr. Benton, the Director of Marketing Sales, failed to
communicate with the General Manager and Hotel Staff about the hotel's current incident.
2. As general manager, I will apologize for the trouble our hotel caused our client. I will attend to Mr.
and Mrs. Magnate's demands and wishes at the party; I will be in charge of the event and will guide
them throughout it. Following that, I will ask for feedback from the Magnates for our company's
continued growth and speak with my employees about how they handle the situation.
STRATEGIES TO ENSURE SAFE AND SECURE WORKPLACE IN THE ENTIRE HOTEL FACILITY.
Hotel security is critical for both the safety and well-being of visitors and employees. It aids with the
prevention of theft, assaults, and other criminal actions that could endanger guests. A secure workplace
benefits staff workers who work late hours and engage with customers, while a safe environment
fosters great ratings and return business. Hotel asset protection is critical because valuable assets such
as equipment, merchandise, and furnishings must be protected from theft and vandalism. Legal
compliance is essential for avoiding legal problems and obligations. Emergency response is vital, with
security protocols and qualified personnel essential. Privacy and data security are essential for
preserving trust and adhering to data protection regulations. Securing the safety of the hotel's entire
facility requires a wide variety of protections. Here are the strategies to ensure safe and secure
workplace in the entire hotel facility.
1. Building Identification and Accessibility Ensure a clear line of sight exists between staffed areas, such
as the reception desk, and each main entrance. Outside entrances should be well-lit and well labeled so
that guests who are unfamiliar with the area can find the facilities.
2. CCTV surveillance cameras Modern security systems are discreet and effective, catching criminal
behavior and acting as deterrents. Installing cameras at public locations like front desks reduces crime
risk and provides visual record-keeping for hotel workers and law enforcement, reducing the likelihood
of criminal activity.
3. Panic Buttons That Can Be Worn Wearable panic buttons offer a discreet safety net for troubled
employees and frontline security personnel in times of danger, enabling them to contact security
without putting themselves in danger, thereby ensuring effective assistance and preventing escalating
issues.
4. Electric Safety A regular electrical installation condition assessment is essential for organizations to
ensure that their power supply is secure and not prone to wear, tear, corrosion, or overloaded. This
report must be completed by a competent electrician to certify that the equipment in each room are fit
for purpose.
5. Securing Online Data According to a PwC analysis, the hotel industry has the second-highest number
of cybersecurity breaches. It is critical to periodically update systems and back up data to decrease
online data security risks and assure data protection. A recommended technique is to use a cloud
service daily, have weekly server backups, quarterly and yearly backups, and use cloud services for daily
backups on a regular basis.
6. Well-lit and free of hiding places Hotels and restaurants are increasingly becoming targets for
terrorism and physical crime, particularly in remote or barely lit areas. To ensure safety, keep your
property well-lit, repair broken bulbs on a regular basis, and make sure there are no dark or hiding
places in areas such as gardens, pools, backyards, access points, and parking lots. A secure environment
improves the visitor experience, lowers financial losses from theft, fraud, and property damage, and
gives you a competitive advantage by attracting safety-conscious guests. In conclusion, hotel security is
important for guest satisfaction, employee well-being, legal compliance, and the establishment's overall
performance